OnBuy Limited
Bournemouth, Dorset
Who are OnBuy? OnBuy are an online marketplace who are on a mission of being the best choice for every customer, everywhere. We have recently been named one of the UK's fastest-growing tech companies in the Sunday Times 100 Tech list. All achievements we are very proud of, but we don't let that go to our head. We are all laser focused on our mission and understand the huge joint effort ahead of us needed to succeed. Working at OnBuy We are a team of driven and motivated people who thrive when working at pace. To succeed at OnBuy you need to take charge and fully own your responsibilities, rolling your sleeves up when needed to 'get it done'. Working at OnBuy you are surrounded by so much opportunity, but you must possess the ability to stay focused and prioritise ruthlessly. Most importantly, you will thrive in an ever-changing environment as we are constantly evolving. At OnBuy, you're not just a number or another cog in a machine. We are creating something really special, and you have the opportunity to affect meaningful change and have your voice heard. We are a close team, who have the opportunity to learn and grow as OnBuy evolves. About the Role The Head of Buyer Experience is accountable for defining and elevating the end-to-end Buyer Experience across our Cashback Marketplace. This role leads our Buyer Domain Owners (Product Owners) and sets the holistic 3-year growth strategy and priorities for Buyer journeys across Cashback & Loyalty, Discovery & Choose, Checkout & Payment and Post-Purchase Experience. You will champion the Voice of Buyer and ensure our plans are fueled by data, insight, and behavioural understanding. With deep empathy and strong product thinking, you will work cross-functionally to design frictionless experiences, shape proposition direction and deliver measurable improvements in conversion, trust, satisfaction and lifetime value. This is a strategic, customer-led and experience-led leadership role focused on design, insight, and outcome delivery. You will be the engine force that transforms how buyers discover, shop and return. This role shapes the future of how millions of buyers experience our marketplace and creates the foundation for sustainable growth, trust and long-term loyalty. What You'll Be Responsible For Lead Buyer Experience Strategy - Own the roadmap and vision, aligning with company growth goals. Coach and Inspire Teams - Guide domain owners to deliver clarity, prioritisation, and impactful results. Drive Conversion & Personalisation - Apply CRO methodologies, optimise funnels, and create tailored buyer journeys. Design Exceptional Experiences - Manage end-to-end buyer journeys, ensuring seamless, inclusive, and trust-building interactions. Partner with Design, Engineering and Brand to deliver world-class UX/UI. Champion Mobile & Omnichannel - Optimise experiences across web, app, and integrated online/offline touchpoints. Leverage Data & Insight - Use dashboards, A/B testing, and behavioural analysis to improve conversion, retention, and loyalty. Enhance Retention & Loyalty - Shape post-purchase engagement and cashback experiences that build trust and long-term relationships. Influence at All Levels - Act as the strategic buyer champion, embedding buyer-first thinking across teams and senior forums. Experience & Skills Proven track record leading Experience, CX or Growth in B2C/D2C eCommerce or marketplaces. Hands on experience with CRO frameworks, experimentation and conversion optimisation. Strong understanding of UX principles, usability testing, buyer psychology and journey mapping. Demonstrated ability to translate insights into actionable design and product changes. Experience with personalisation, segmentation and dynamic experience delivery. Strong analytical capability across AOV, abandonment, funnel drop off, retention and buyer LTV. Familiarity with analytics platforms, A/B testing tools, CX platforms and SEO/SEM impact on experience. Experience optimising mobile, app and omnichannel journeys. Demonstrated ability to link experience improvements to commercial impact, revenue and ROI. Successful leadership of cross functional teams with a bias for clarity, alignment and delivery. Deep empathy for customers and passion for frictionless, elegant and intuitive experience design. The salary on offer for this role is up to £90k depending on experience. Benefits CompanyEquity- In return for helping us to grow, we'll offer you company equity, meaning you own a piece of this business we are all working so hard to build. 25 days annual leave + Bank Holidays 1 extra day off for your Birthday Employee Assistance Programme Perks at Work benefit platform Opportunities for career development and progression Our Commitment OnBuy is an equal opportunities employer. We are dedicated to creating a fair and transparent workforce, starting with a recruitment process that does not discriminate on the basis of gender, sexual orientation, marital or civil partnership status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.
Who are OnBuy? OnBuy are an online marketplace who are on a mission of being the best choice for every customer, everywhere. We have recently been named one of the UK's fastest-growing tech companies in the Sunday Times 100 Tech list. All achievements we are very proud of, but we don't let that go to our head. We are all laser focused on our mission and understand the huge joint effort ahead of us needed to succeed. Working at OnBuy We are a team of driven and motivated people who thrive when working at pace. To succeed at OnBuy you need to take charge and fully own your responsibilities, rolling your sleeves up when needed to 'get it done'. Working at OnBuy you are surrounded by so much opportunity, but you must possess the ability to stay focused and prioritise ruthlessly. Most importantly, you will thrive in an ever-changing environment as we are constantly evolving. At OnBuy, you're not just a number or another cog in a machine. We are creating something really special, and you have the opportunity to affect meaningful change and have your voice heard. We are a close team, who have the opportunity to learn and grow as OnBuy evolves. About the Role The Head of Buyer Experience is accountable for defining and elevating the end-to-end Buyer Experience across our Cashback Marketplace. This role leads our Buyer Domain Owners (Product Owners) and sets the holistic 3-year growth strategy and priorities for Buyer journeys across Cashback & Loyalty, Discovery & Choose, Checkout & Payment and Post-Purchase Experience. You will champion the Voice of Buyer and ensure our plans are fueled by data, insight, and behavioural understanding. With deep empathy and strong product thinking, you will work cross-functionally to design frictionless experiences, shape proposition direction and deliver measurable improvements in conversion, trust, satisfaction and lifetime value. This is a strategic, customer-led and experience-led leadership role focused on design, insight, and outcome delivery. You will be the engine force that transforms how buyers discover, shop and return. This role shapes the future of how millions of buyers experience our marketplace and creates the foundation for sustainable growth, trust and long-term loyalty. What You'll Be Responsible For Lead Buyer Experience Strategy - Own the roadmap and vision, aligning with company growth goals. Coach and Inspire Teams - Guide domain owners to deliver clarity, prioritisation, and impactful results. Drive Conversion & Personalisation - Apply CRO methodologies, optimise funnels, and create tailored buyer journeys. Design Exceptional Experiences - Manage end-to-end buyer journeys, ensuring seamless, inclusive, and trust-building interactions. Partner with Design, Engineering and Brand to deliver world-class UX/UI. Champion Mobile & Omnichannel - Optimise experiences across web, app, and integrated online/offline touchpoints. Leverage Data & Insight - Use dashboards, A/B testing, and behavioural analysis to improve conversion, retention, and loyalty. Enhance Retention & Loyalty - Shape post-purchase engagement and cashback experiences that build trust and long-term relationships. Influence at All Levels - Act as the strategic buyer champion, embedding buyer-first thinking across teams and senior forums. Experience & Skills Proven track record leading Experience, CX or Growth in B2C/D2C eCommerce or marketplaces. Hands on experience with CRO frameworks, experimentation and conversion optimisation. Strong understanding of UX principles, usability testing, buyer psychology and journey mapping. Demonstrated ability to translate insights into actionable design and product changes. Experience with personalisation, segmentation and dynamic experience delivery. Strong analytical capability across AOV, abandonment, funnel drop off, retention and buyer LTV. Familiarity with analytics platforms, A/B testing tools, CX platforms and SEO/SEM impact on experience. Experience optimising mobile, app and omnichannel journeys. Demonstrated ability to link experience improvements to commercial impact, revenue and ROI. Successful leadership of cross functional teams with a bias for clarity, alignment and delivery. Deep empathy for customers and passion for frictionless, elegant and intuitive experience design. The salary on offer for this role is up to £90k depending on experience. Benefits CompanyEquity- In return for helping us to grow, we'll offer you company equity, meaning you own a piece of this business we are all working so hard to build. 25 days annual leave + Bank Holidays 1 extra day off for your Birthday Employee Assistance Programme Perks at Work benefit platform Opportunities for career development and progression Our Commitment OnBuy is an equal opportunities employer. We are dedicated to creating a fair and transparent workforce, starting with a recruitment process that does not discriminate on the basis of gender, sexual orientation, marital or civil partnership status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.
OnBuy Limited
Who are OnBuy? OnBuy are an online marketplace who are on a mission of being the best choice for every customer, everywhere. We have recently been named one of the UK's fastest-growing tech companies in the Sunday Times 100 Tech list. All achievements we are very proud of, but we don't let that go to our head. We are all laser focused on our mission and understand the huge joint effort ahead of us needed to succeed. Working at OnBuy: We are a team of driven and motivated people who thrive when working at pace. To succeed at OnBuy you need to take charge and fully own your responsibilities, rolling your sleeves up when needed to 'get it done'. Working at OnBuy you are surrounded by so much opportunity, but you must possess the ability to stay focused and prioritise ruthlessly. Most importantly, you will thrive in an ever-changing environment as we are constantly evolving. At OnBuy, you're not just a number or another cog in a machine. We are creating something really special, and you have the opportunity to affect meaningful change and have your voice heard. We are a close team, who have the opportunity to learn and grow as OnBuy evolves. Product Owner- Discover and Choose, you will Help buyers find the right product at the right price every time. Discover and Choose owns the search, browse, and product discovery journey, from intelligent recommendations to merchandising and SEO. The goal is to inspire confidence and excitement through a fast, personalised, and data-driven experience that converts curiosity into purchase. You'll own the vision, the now, next, and later roadmap, the delivery, and the success of Discover & Choose of all features and services that define our buyer and seller experience. Acting as the bridge between company ambition and technical execution, you will translate insights, priorities, and operational needs into a clear, outcome-driven roadmap that delivers measurable value for our customers and the business. At OnBuy, we do not manage projects. We own outcomes. You will take full ownership of your domain and act as a business owner, accountable for delivering an exceptional experience and driving growth. Partnering with Technology, QA, and Design Leads, you will lead a cross-functional squad to ensure every sprint delivers tangible progress against shared Goals and Key Metrics. You will act as the subject matter expert and the go-to authority for your product area, ensuring decisions are well-informed, insight-driven, and aligned to our broader vision. Key Responsibilities Product Strategy and Vision Define and own the product vision and roadmap for your domain, aligned to company strategy and business Goals. Translate Goals into clear problem statements, user stories, and measurable outcomes. Continuously prioritise and refine the backlog based on data, impact, and value. Delivery and Execution Work closely with engineering, QA, design, data, and activation teams to deliver high-quality solutions that drive growth and value. Lead sprint planning, reviews, and backlog refinement to maintain clarity, alignment, and focus for your squad. Balance delivery speed with long-term scalability, technical health, and operational efficiency. Focus on outcomes over outputs, ensuring delivery directly improves experience, performance, and business value. Customer and Stakeholder Engagement Champion the voice of the customer using insights, feedback, and research to inform decision-making. Partner with commercial, operations, and marketing teams to ensure alignment and adoption of new features. Communicate product performance, progress, and impact against Goals and Key Metrics clearly and consistently across all levels. Data and Outcomes Define clear Goals and Key Metrics that connect team outputs to customer and business outcomes. Use analytics and insight to measure performance, track progress, and identify opportunities for improvement. Make evidence-based decisions combining data, customer feedback, and experimentation. Continuously iterate to enhance conversion, engagement, and satisfaction through data-driven learning. About You You are a strategic thinker who simplifies complexity and drives delivery at pace. You combine a commercial mindset with empathy for customers and a collaborative approach to problem-solving. You treat your product like your own business, taking ownership of its growth, performance, and success. You take pride in delivering exceptional experiences and have a hunger to drive impact through innovation, precision, and continuous improvement. Proven experience as a Product Owner or Product Manager in a digital, retail, eCommerce, or SaaS environment. Experience in Search, browse, and product discovery journey. Strong understanding of Agile delivery and backlog management. Excellent communication and stakeholder management skills, able to influence without authority. Familiarity with Agile tools such as Jira and Confluence and BI tools such as Looker Studio or similar. The confidence and curiosity to act as the subject matter expert and go-to contact for your domain. A focus on measurable outcomes with a clear ability to link delivery to impact. Data-Driven Decision Making: Ability to use user behaviour data (retention cohorts, activation curves, reward utilisation, LTV uplift) Ready to Own It? If you're excited to lead with purpose, deliver with precision, and drive real impact-we'd love to hear from you. The salary on offer for this role is up to £65,000- £75000 per annum, depending on experience. We also offer the following benefits: In return for helping us to grow, we'll offer you company equity, meaning you own a piece of this business we are all working so hard to build. 25 days annual leave + Bank Holidays 1 extra day off for your Birthday Employee Assistance Programme Perks at Work benefit platform Opportunities for career development and progression Plus in return for helping us to grow, we'll offer you company equity, meaning you own a piece of this business we are all working so hard to build. Our Commitment OnBuy is an equal opportunities employer. We are dedicated to creating a fair and transparent workforce, starting with a recruitment process that does not discriminate on the basis of gender, sexual orientation, marital or civil partnership status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.
Who are OnBuy? OnBuy are an online marketplace who are on a mission of being the best choice for every customer, everywhere. We have recently been named one of the UK's fastest-growing tech companies in the Sunday Times 100 Tech list. All achievements we are very proud of, but we don't let that go to our head. We are all laser focused on our mission and understand the huge joint effort ahead of us needed to succeed. Working at OnBuy: We are a team of driven and motivated people who thrive when working at pace. To succeed at OnBuy you need to take charge and fully own your responsibilities, rolling your sleeves up when needed to 'get it done'. Working at OnBuy you are surrounded by so much opportunity, but you must possess the ability to stay focused and prioritise ruthlessly. Most importantly, you will thrive in an ever-changing environment as we are constantly evolving. At OnBuy, you're not just a number or another cog in a machine. We are creating something really special, and you have the opportunity to affect meaningful change and have your voice heard. We are a close team, who have the opportunity to learn and grow as OnBuy evolves. Product Owner- Discover and Choose, you will Help buyers find the right product at the right price every time. Discover and Choose owns the search, browse, and product discovery journey, from intelligent recommendations to merchandising and SEO. The goal is to inspire confidence and excitement through a fast, personalised, and data-driven experience that converts curiosity into purchase. You'll own the vision, the now, next, and later roadmap, the delivery, and the success of Discover & Choose of all features and services that define our buyer and seller experience. Acting as the bridge between company ambition and technical execution, you will translate insights, priorities, and operational needs into a clear, outcome-driven roadmap that delivers measurable value for our customers and the business. At OnBuy, we do not manage projects. We own outcomes. You will take full ownership of your domain and act as a business owner, accountable for delivering an exceptional experience and driving growth. Partnering with Technology, QA, and Design Leads, you will lead a cross-functional squad to ensure every sprint delivers tangible progress against shared Goals and Key Metrics. You will act as the subject matter expert and the go-to authority for your product area, ensuring decisions are well-informed, insight-driven, and aligned to our broader vision. Key Responsibilities Product Strategy and Vision Define and own the product vision and roadmap for your domain, aligned to company strategy and business Goals. Translate Goals into clear problem statements, user stories, and measurable outcomes. Continuously prioritise and refine the backlog based on data, impact, and value. Delivery and Execution Work closely with engineering, QA, design, data, and activation teams to deliver high-quality solutions that drive growth and value. Lead sprint planning, reviews, and backlog refinement to maintain clarity, alignment, and focus for your squad. Balance delivery speed with long-term scalability, technical health, and operational efficiency. Focus on outcomes over outputs, ensuring delivery directly improves experience, performance, and business value. Customer and Stakeholder Engagement Champion the voice of the customer using insights, feedback, and research to inform decision-making. Partner with commercial, operations, and marketing teams to ensure alignment and adoption of new features. Communicate product performance, progress, and impact against Goals and Key Metrics clearly and consistently across all levels. Data and Outcomes Define clear Goals and Key Metrics that connect team outputs to customer and business outcomes. Use analytics and insight to measure performance, track progress, and identify opportunities for improvement. Make evidence-based decisions combining data, customer feedback, and experimentation. Continuously iterate to enhance conversion, engagement, and satisfaction through data-driven learning. About You You are a strategic thinker who simplifies complexity and drives delivery at pace. You combine a commercial mindset with empathy for customers and a collaborative approach to problem-solving. You treat your product like your own business, taking ownership of its growth, performance, and success. You take pride in delivering exceptional experiences and have a hunger to drive impact through innovation, precision, and continuous improvement. Proven experience as a Product Owner or Product Manager in a digital, retail, eCommerce, or SaaS environment. Experience in Search, browse, and product discovery journey. Strong understanding of Agile delivery and backlog management. Excellent communication and stakeholder management skills, able to influence without authority. Familiarity with Agile tools such as Jira and Confluence and BI tools such as Looker Studio or similar. The confidence and curiosity to act as the subject matter expert and go-to contact for your domain. A focus on measurable outcomes with a clear ability to link delivery to impact. Data-Driven Decision Making: Ability to use user behaviour data (retention cohorts, activation curves, reward utilisation, LTV uplift) Ready to Own It? If you're excited to lead with purpose, deliver with precision, and drive real impact-we'd love to hear from you. The salary on offer for this role is up to £65,000- £75000 per annum, depending on experience. We also offer the following benefits: In return for helping us to grow, we'll offer you company equity, meaning you own a piece of this business we are all working so hard to build. 25 days annual leave + Bank Holidays 1 extra day off for your Birthday Employee Assistance Programme Perks at Work benefit platform Opportunities for career development and progression Plus in return for helping us to grow, we'll offer you company equity, meaning you own a piece of this business we are all working so hard to build. Our Commitment OnBuy is an equal opportunities employer. We are dedicated to creating a fair and transparent workforce, starting with a recruitment process that does not discriminate on the basis of gender, sexual orientation, marital or civil partnership status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.