Production Futures Limited

(This role is required 5-days in the office, there may be the odd occasion there can be a 'work from home day' now and then) Position Overview The Labour Coordinator is responsible for managing the utilisation of internal and external sources of labour to support the ongoing requirements of our venues and business operations whilst ensuring the utmost in customer satisfaction. The Labour Coordinator will act as a centralised resource to ensure resource allocation and sharing between divisions, labour cost reduction, technical skill identification, scheduling, and timekeeping. Company Benefits as Labour Coordinator: Private Healthcare with no excess payments for the employee Enhanced family leave provisions Perkbox and Employee assistance Programme Company sick pay Generous employee referral scheme Clearly defined Career path (and all the important support along the way) Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme Key Job Responsibilities Team Engagement Embrace and foster the company's Core Values. Drive integration with the teams across all brands and regions. Value People by promoting a culture of high performance, accountability, and continuous improvement that values learning and a commitment to quality. Do the Right Thing by ensuring best practices and policies are being followed. Assist the Manager of Labour and Technology in establishing the employee skill level development needs and employee count per location. Systems, Equipment and Labour Implement strategies developed by the Company that improve labour utilisation and increase overall capacity. Drive Results by ensuring the most efficient utilisation of internal labour resources, with a focus on decreasing the costs of employing external labour. Gather and report labour shortage data, review details of associated events and source the necessary labour to fulfil those needs. Implement the company developed guidelines and procedures for direct reports that support overall financial objectives. Coordinate central personnel to ensure labour sharing between divisions including: technical skill identification, scheduling, and timekeeping. Recommend central personnel employment in accordance with business needs. Review and obtain knowledge of the financial details and equipment of the region to support decisions that are in the best interest of the business. Ensure that the most cost-effective solution is provided based on labour costs and time frame for each event. Assist in developing strategies and processes to better utilise existing work force to reduce overall labour costs. Customer Service & Reporting Deliver World Class Service by developing a strong rapport with all stakeholders with the goal of providing excellent support for all internal and external Encore events. Initial and ongoing communication with freelance contractors and agencies to ensure that the correct level of business-critical documents, information and legal compliance processes are maintained to the highest level. Communication with venue managers and division management to determine the best allocation of labour for a given event based on the size of the event and needs of the requesting location. Provide regular reports to the Manager of Labour and Technology, Warehouse Manager and Operations Team to ensure labour targets are maintained and assist in developing long term strategies for maximising labour usage of Encore employees to reduce overall labour costs. See the Big Picture by hosting frequent calls and in-person meetings with venue and project leadership teams to discuss ongoing challenges and incorporate recommendations into existing processes to improve overall customer service. Job Requirements as Labour Coordinator: Strong Admin skills are key Excellent verbal and written communication skills are a must 2+ years of labour coordination / management or customer service experience, within the audio-visual or related service industry preferred (but not essential). Strong competency in the utilisation of IT systems. Excellent ability with Microsoft Excel. Strong analytical and problem-solving skills. Demonstrated ability to work in a fast paced, high-volume environment while being able to think creatively and effectively solve problems. Total commitment to service excellence. Work is generally performed at the office that is moderately quiet. Team members will occasionally visit other work locations for meetings or for other business reasons. Working times will include days and may include evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore.

A leading events production company based in Uxbridge is seeking an experienced professional to manage and deliver events across prestigious venues in the UK. The role involves direct client interaction, technical support during events, and maximizing sales opportunities. The ideal candidate will have strong AV/live events experience and a background in the hospitality industry. Offering competitive salary and benefits after 12 months of service, this position supports career growth and development.

A leading audio-visual service company in Greater London seeks an AV Technician. You will work at top venues, handling setup and operation of audio-visual equipment for events. Responsibilities include troubleshooting technical issues, ensuring excellent customer service, and maintaining compliance with health and safety standards. Experience in the service or hospitality industry is preferred, along with familiarity in AV/live events. Join us to help create memorable experiences with cutting-edge technology.

£27,000 to £29,000 (dependent on experience) Company Benefits for an AV Technician: Enhanced family leave provisions Perkbox and Employee assistance Programme Company sick pay Generous employee referral scheme Clearly defined Career path (and all the important support along the way) Access to state-of-the art technology Global presence and opportunities worldwide Long Service Programme Your area of responsibility as an AV Technician: Working in some of the best venues and hotels in the UK you will play an integral part in the planning, preparation of some amazing events and will be responsible for the delivery and set up from small meetings through to large scale productions. Equipment Operation Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event Drive Results- Ensures a flawlessly executed event through accurate and timely set up, operation, and breakdown of basic audio-visual equipment as listed in the technical qualifications section. Troubleshoot technical issues and resolve problems quickly as they arise. Do the Right Thing - complies with all Company security and safety measures. Adhere to health and safety regulations and wear appropriate PPE. Report all health and safety issues to the HSE Manager or Project Manager onsite. At times the technicians will work as part of a team on larger scale projects. Customer Service Deliver World Class Service- Strives to exceed the expectations and needs of internal and external customers. Values People- Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/venue/client relationship. Technical Ability Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner. Do the Right Thing- Understands company processes, follows procedures and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. See the Bigger Picture- Increases revenue by utilising floor up-selling techniques. Works with clients to finalize invoices. What you bring with you as an AV Technician: Previous experience within the Service and Hospitality industry would be preferable. Previous experience in AV / Live events would be preferred Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial. Our promise to you: Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers.

A leading audiovisual company in Greater London seeks a Technical Specialist to lead the setup and operation of audio-visual systems for live events. This role involves troubleshooting technical issues, ensuring client satisfaction, and mentoring junior staff. Candidates should have over 4 years of experience in the audio field and strong customer service skills. The position offers a competitive salary, with opportunities for professional development and a global presence.

A premier event solutions company based in Greater London is seeking a Sales Manager to improve customer event experiences through effective sales strategies and relationship management. You will drive revenue by proactively securing business, preparing quotes, and maintaining strong connections with customers and venue personnel. Ideal candidates have a background in technology sales or hospitality, along with strong communication skills and knowledge of the hospitality industry. Join a dynamic team committed to excellence in event solutions.

A leading production company in the UK is seeking a skilled rigging professional to oversee rigging activities in various hotel and venue environments. The ideal candidate will have onsite rigging experience, hold a Basic Rigging certification, and be safety-conscious. Duties include managing rigging tools, observing safety protocols, and supporting technical teams. This position may require irregular hours and work at multiple locations, promising a dynamic working environment while ensuring high standards of safety and quality.

The Sales Manager is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilises all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Senior Sales Manager, Cluster Sales Manager, or Technical Events Manager. Key Job Responsibilities Revenue Generation Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilising Encore's sales process and methodology. Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through the website, venue booking system, or other sources as assigned. Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. Understand event cost structure and incorporates this into solution designs according to established profitability guidelines. Relationship Management Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. Thoroughly research and understand customer history and previous experiences, in order to create more personalised customer experiences. Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers. Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. Ensure all known opportunities are in CRM and completely accurate and updated at all times. See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Job Qualifications BS/BA or 1+ years of Encore or equivalent experience preferred 1 year technology sales or hospitality experience preferred Prior sales experience in audiovisual is a plus Knowledge of hospitality industry and sales processes preferred Technical aptitude and computer proficiency required Strong written and verbal communication skills

Responsible for performing rigging activities in a hotel/venue environment while upholding safety and quality standards per all trade, Encore/property guidelines and SOP's. Reports to Technical Manager, Rigging. Your perspective: Private Healthcare after 12 months of continuous service Enhanced family leave provisions Perkbox and Employee assistance Programme Company sick pay Generous employee referral scheme Clearly defined Career path (and all the important support along the way) Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme Key Job Responsibilities Gather and organise all rigging tools and equipment per event needs. Confirm carpet protected as required by local conditions. Provide ground rigging support to teams building points from lifts by staging motors and equipment under rig points, handing up motor chain, tools and equipment and spotting lift movements. Establish hang-point, connect hoist and attachments to permanent rigging points, connect GAC Flex spanset attachments to truss, connect/run and dress motor cables, run cable picks, ensure safety of scenic elements to hang-points and proper use of all truss protection equipment, inspect all cabling tie-offs. Check that all truss bolts are tight and pieces of flown equipment are safetied to truss. Support other trades needing help raising gear through use of motor or lift, and check work for safety. Remain on site until all motors have been raised to trim. Safety Responsible for observing and maintaining all safety concerns during an event, including escalation of any observations of personnel who are acting in an unsafe manner. Ensure the power phasing of motor controller is appropriate to prevent limit switches from being defeated. Verify all elements are securely fastened and checked for safety. Do the Right Thing - Must secure and maintain proper lift and/or Working At Height certifications as necessary. Follow all manufactures recommendations and local conditions when using personnel lifts. Riggers must be qualified prior to making any temporary rigging points or any points outside of a protected lift of any kind. Project Management Secure and review advanced rigging plan. See the Bigger Picture - Identify possible rigging obstacles and recommend solutions to resolve issues. Assist other technical trades with coordination efforts to execute show plot in harmony with all floor activity. Maintenance Provide ongoing visual inspection of all hardware in use including truss, motors, lighting, sound, projection, and personnel lifts. Escalate any problems with hardware and recommend solutions to resolve issues to supervisor. Disclaimer The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands. Job Qualifications High school diploma or equivalent Onsite rigging experience Qualified-Basic Rigging certification Ground Rigging experience High rigging without harness experience Deliver World Class Service Do The Right Thing Instills Trust Safety Conscious Tech Savvy Value People Drive Results See The Big Picture Work is performed in a hotel/venue environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end equipment and electrical components, and will be exposed to heights via lifts and ladders for long periods of time. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by the Encore Dress Code Policy.

A logistics company in Uxbridge is seeking a Dispatcher Supervisor to oversee loading and unloading operations. This role ensures efficient vehicle dispatch, maintains strong customer relationships, and supervises a team. Candidates should have at least two years of supervisory experience and a solid background in logistics or transportation. The company offers various perks such as private healthcare and a clearly defined career path. This is a full-time position with flexible working hours.

Salary: Around £30,000- £35,000 (depending on experience) London, UK Position Overview The Technical Specialist is a lead point of contact responsible for the planning, set up and operation of small to large-scale audio-visual systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams, planning department resources and contributing towards department improvements. There may also be occasions where the individual may be required to deputise for the Technical Manager/Group Head. This position reports to the Technical Manager relevant to the department. Company Benefits Enhanced family leave provisions Perkbox and Employee assistance Programme Company sick pay Generous employee referral scheme Clearly defined Career path (and all the important support along the way) Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme Key Job Responsibilities Equipment Operation Drives Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section. Troubleshoots technical issues and resolve problems quickly as they arise. Do the Right Thing - Complies with all Company security and safety measures. Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite. Ensures equipment is secure from theft and/or damage when in use. Customer Service Deliver World Class Service - Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. See the Bigger Picture - Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction. Understands and fosters the hotel/venue/client relationship. Training/Staff Development Values People - Creates an atmosphere that fosters the development of technical and leadership skills in other employees. Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed. Event Supervision Performs advanced work (pre/during/post event) with operations team members. Supervises and directs other technicians during an event. Equipment Maintenance Assists team with proper preparation, security, storage, transportation, and maintenance of equipment. Performs inventory and forecasting of equipment needs. See the Bigger Picture-Take ownership of local/regional department running allowing Technical Manager/Group Head to focus more on their day-to-day tasks. Drives Results-Assist with training and coaching enabling junior members of staff to perform their duties to the best of their ability. Take ownership of department related activities and tasks from a local/regional level if different to Technical Manager/Group Head Job Qualifications 4+ years of field experience in speciality (Audio) area is required. 3-5 years of customer service or hospitality experience is preferred. Ability to interact professionally and effectively with a diverse work force, customer base and senior level management. Experience with project management of multiple tasks/initiatives. Strong customer, client and co-worker interface experience and abilities.

The Dispatcher Supervisor is responsible for ensuring the smooth running of the loading and unloading of all vehicles in accordance with the schedule. Liaise with dispatch to ensure stock is controlled in regard to returns. They will supervise the loading and unloading of trucks and vans and will support and liaise with the Warehouse Manager. Accountable for overseeing the logistics, efficiencies, and communicating essential information to drivers and customers. This position reports to the Warehouse Manager. Your perspective: Private Healthcare after 12 months of continuous service Enhanced family leave provisions Perkbox and Employee assistance Programme Company sick pay Generous employee referral scheme Clearly defined Career path (and all the important support along the way) Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme Key Job Responsibilities: Customer Service: Deliver World Class Service by providing superior customer service and strive to exceed the needs and expectations of internal and external customers Maintain a positive relationship with all drivers and customers through effective communication and interaction Value People by ensuring drivers have the necessary equipment to complete all scheduled deliveries and pick ups daily To liaise with departments to ensure equipment is booked in and collected from the GI area. Communicate with customers on deliveries due to delays, weather, and equipment issues Coordinate dispatch and delivery activities between drivers and customers See the Bigger Picture and as needed, assist warehouse team with pulling, receiving, and transportation of equipment Liaising with project managers and support about trucks/vans. Talking to trucking companies. To supervise the team and coordinate the loading and unloading of all vehicles. Ensure all equipment is in good condition for deliveries Vehicle Maintenance: Ensure that vehicles are well maintained by scheduling service appointments as required Ensure Driver Vehicle Inspection Logs are performed before each trip Ensure general maintenance supplies are on hand (e.g. wiper fluid, DEF, etc.) Schedule mechanical maintenance needs as needed to ensure maximum uptime for vehicles Do the Right Thing and ensure that delivery trucks are kept clean, free of debris and maintained daily GPS/Routing: Drive Results by ensuring drivers are following set routes by dispatch for optimal production Provide directions from location to location when needed Provide management with reporting on fleet and drivers Maintain current fleet and driver information on relevant systems Create balanced routes for optimal driver/truck production and fleet efficiency Monitor live routes for optimal route and traffic condition Confirm drivers are operating in a manner that consistently reflects Encore values Keep in contact with drivers to determine progress and provide alternative directions in cases of rush hours or traffic blocks Manage and monitor manual and/or electronic log books Training/Staff Development Value People - Assists in training the Dispatcher on Encore service expectations. Serves as a mentor for new hires. Models and reinforces a positive working environment centred around company values. Conducts the annual ITM process for assigned team members in conjunction with the Warehouse Manager To coordinate the staff and booking crew according to the workload Disclaimer: The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands. Job Requirements High School Diploma / GCSE's or equivalent 2+ years supervisory experience 3 years of transportation or logistics experience (fleet management preferred). Exceptional customer service skills Ability to lead the organisation in a safe, efficient and caring manner General knowledge of vehicle inspection and maintenance Ability to give, receive and follow written and/or oral instructions High level of composure and good stress management skills Alert, focused, and detail-oriented Proficient using GPS and other routing systems Ability to work both independently and cooperatively Good communication skills, both written and verbal, with internal and external customers Ability to work safely with high degree of quality High degree of team work with customers, peers, and managers Ability to use and understand automated routing software General competencies skills in smart phone use Demonstrate integrity in all areas A sense of ownership and responsibility for safety and timeliness Deliver World Class Service Do The Right Thing Instills Trust Safety Conscious Drive Results See The Big Picture Tech Savvy Value People Work is generally performed in a warehouse. Team members working times will include days and may include evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore. When in the warehouse, work will be completed in an environment with exposure to outdoor temperatures, dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on call status including days, evenings, weekends and holidays.

A leading events company in Manchester is seeking a Department Manager to oversee warehouse operations and ensure efficiency. The role requires strong leadership skills, flexibility, and in-depth knowledge of audio and vision equipment. Responsibilities include managing daily tasks, overseeing equipment preparation, and ensuring compliance with safety policies. The position offers ongoing training, competitive holidays, and a comprehensive benefits package, including healthcare and pension schemes.

£35,000 to £38,000 (dependent on experience) Your perspective: Private Healthcare after 12 months of service Enhanced family leave provisions Perkbox and Employee assistance Programme Company sick pay Generous employee referral scheme Clearly defined Career path (and all the important support along the way) Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme Your area of responsibility: Working in some of the best venues and hotels in the UK you will play an integral part in the planning, preparation of some amazing events and will be responsible for the delivery and set up from small meetings through to large scale productions. Main point of contact for clients on a day-to-day basis to ensure customer expectations and requirements are fulfilled. Along with the technicians you will prepare, rig and de-rig equipment prior to events within the hotel/venue and be available on-site for ad hoc technical issues. Pro-actively contact clients well in advance of their event to develop and build sales potential, interpret technical solutions, arranging meetings where necessary to establish their requirements. Build, establish and maintain a portfolio of standard set designs/visuals enabling the client to visualise the possibilities for a particular room. Maximising sales potential by up-selling services at every opportunity with the view of increasing turnover, i.e. increasing the different elements involved within conferences and events e.g. production, video editing etc. Participates in capture rate discussions and suggests ways to capture lost business. Monitors sales files to review upcoming groups and to ensure that sales processes are followed. Foster good relations with all sales team members to maximise new leads. Educate the team in terms of all services and introduce incentive schemes to encourage the team to distribute potential sales leads. Develop a database of clients who have visited the hotel/venue. Proactively correspond with clients after their event to pursue future business. Gain feedback on performance to improve on service. Ensure all areas of responsibility are within budget parameters and to negotiate preferential rates. Utilise all in-house services before out-sourcing i.e. crew & equipment. Be aware of turnover targets and actively strive to increase revenue. In conjunction with hotel team/Sales & Marketing in London, develop sales and marketing literature specific to the hotel/venue, to increase awareness and build exposure. Report to the hotel/venue and attend weekly staff meetings within the hotel/venue to ensure that communication does not break down at any stage. Cultivate good relations with all hotel/venue staff, i.e. sales team, banqueting team and front of house. Creates development plans with hotel teams to improve service levels. Addresses and provides solutions for concerns or complaints communicated by the Hotel or customers. Foster good relations with all of the London team and all sites (particularly London) to ensure that full back-up support is provided from front of house/warehouse. Attend regular meetings with the London office to ensure that all delegated duties are carried out effectively and efficiently, meeting all deadlines and objectives. Create and standardise information systems where by the local London office can clearly see equipment movements and requirements within the hotel, including quotations and turnover reporting. Develop dry hire shows and large scale events with involvement in the tender process and pre-production for new/existing clients and ensure that implementation of the project is handled by the appropriate parties, i.e. utilise Event Producers on a consultancy basis as required. Build long-term customer loyalty by converting on-off Hotel corporate clients events to established client accounts, Monitor competitor activity of production companies using the Hotel and where possible approach clients with the view of targeting for future activity. Delegate technical responsibility to on-site technician, ensuring all duties are achieved within the deadline. Ensure good use of technician's time by managing shift basis effectively and offering this resource to sister hotels. What you bring with you: High School Diploma, Mathematics and English GCSE or equivalent is preferred. Strong AV / live events experience would be preferred Previous experience within the Service and Hospitality industry would be preferable. Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial. Our promise to you: Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers.

A leading events management firm in Greater London seeks a Technical Events Manager. The role involves planning and executing events, ensuring client satisfaction, and maximizing sales potential. Candidates should have a background in AV/live events management, preferably with experience in the service and hospitality industry. Strong organizational and communication skills are essential for maintaining relationships with clients and hotel staff. This position offers a competitive salary and opportunities for career growth.

£45,000 to £48,000+ (dependent on experience) Company Benefits for our Technical Events Manager role: Enhanced family leave provisions Perkbox and Employee assistance Programme Company sick pay Generous employee referral scheme Clearly defined Career path (and all the important support along the way) Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme The Technical Events Manager areas of responsibility: Working in some of the best venues and hotels in the UK you will play an integral part in the planning, preparation of some amazing events and will be responsible for the delivery and set up from small meetings through to large scale productions. Along with the technicians you will prepare, rig and de-rig equipment prior to events within the hotel/venue and be available on-site for ad hoc technical issues. Main point of contact for clients on a day-to-day basis to ensure customer expectations and requirements are fulfilled. Pro-actively contact clients well in advance of their event to develop and build sales potential, interpret technical solutions, arranging meetings where necessary to establish their requirements. Build, establish and maintain a portfolio of standard set designs/visuals enabling the client to visualise the possibilities for a particular room. Maximising sales potential by up-selling services at every opportunity with the view of increasing turnover, i.e. increasing the different elements involved within conferences and events e.g. production, video editing etc. Participates in capture rate discussions and suggests ways to capture lost business. Monitors sales files to review upcoming groups and to ensure that sales processes are followed. Foster good relations with all sales team members to maximise new leads. Educate the team in terms of all Encore's services and introduce incentive schemes to encourage the team to distribute potential sales leads. Develop a database of clients who have visited the hotel/venue. Proactively correspond with clients after their event to pursue future business. Gain feedback on performance to improve on service. Ensure all areas of responsibility are within budget parameters and to negotiate preferential rates. Utilise all in-house services before out-sourcing i.e. crew & equipment. Be aware of turnover targets and actively strive to increase revenue. Cultivate good relations with all hotel/venue staff, i.e. sales team, banqueting team and front of house. Creates development plans with hotel teams to improve service levels. Addresses and provides solutions for concerns or complaints communicated by the Hotel or customers. Foster good relations with all of the London teams and sites (particularly London) to ensure that full back-up support is provided from front of house/warehouse. Attend regular meetings with the London office to ensure that all delegated duties are carried out effectively and efficiently, meeting all deadlines and objectives. Create and standardise information systems where by the local London office can clearly see equipment movements and requirements within the hotel, including quotations and turnover reporting. Develop dry hire shows and large scale events with involvement in the tender process and pre-production for new/existing clients and ensure that implementation of the project is handled by the appropriate parties, i.e. utilise Event Producers on a consultancy basis as required. • Build long-term customer loyalty by converting on-off Hotel corporate clients events to established Encore client accounts, Monitor competitor activity of production companies using the Hotel and where possible approach clients with the view of targeting for future activity. Delegate technical responsibility to on-site technician, ensuring all duties are achieved within the deadline. Ensure good use of technician's time by managing shift basis effectively and offering this resource to sister hotels Required skills of a Technical Events Manager: High School Diploma, Mathematics and English GCSE or equivalent is preferred. Strong background in AV / Live events, while managing teams. Previous experience within the Service and Hospitality industry would be preferable. Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial. Our promise to you: Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers.

A global finance firm in Uxbridge is seeking an Accounts Receivable professional to handle AP/AR duties for multiple companies. The role requires fluency in German to support the Germany Team. Key responsibilities include processing supplier invoices, managing queries, and supporting the finance team with various tasks. The position offers a hybrid work option and benefits such as private healthcare and a career path. Ideal candidates are organised, IT proficient, and possess strong communication skills.

Are you German speaking and looking for your first AR role in Uxbridge? Position Overview The Accounts Receivable will be responsible for performing AP/AR duties for several companies within the Encore Group. This role will be focused on providing excellent service for both internal and external customers in a high volume, fast-paced department. (Fluent German is required as this position is to support our Germany Team). Your perspective Private Healthcare after 12 months of service Possibility of working from home twice a week once settled in the role (Hybrid role) Enhanced family leave provisions Perkbox and Employee assistance Programme Company sick pay Generous employee referral scheme Clearly defined Career path (and all the important support along the way) Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme Key Job Responsibilities Processing all supplier invoices and credit notes ensuring the following: Company, cost centre, department and GL codings are correct Purchase orders are approved according to company policy Invoices are paid within agreed terms Query resolution Processing staff expenses and credit card payments through the online expense system. Completing relevant paperwork and setting up new suppliers within the operations and finance systems. Monitoring of the central finance e-mail inbox, ensuring all appropriate purchase ledger e-mails are actioned in a timely manner, and other e-mails are forwarded to the relevant team member. Ensuring major creditor accounts are reconciled regularly Assisting the AP Supervisor on additional tasks (including payments, PO analysis and reviewing of creditors reports) when required, and covering for any absences. Participating in ad-hoc projects as and when required. Job Qualifications Highly organised and able to meet tight monthly deadlines Able to work on own initiative in a fast-paced environment, with minimum supervision. Willingness to support other team members as and when required. Strong IT skills, particularly Microsoft Excel Strong interpersonal and excellent communication skills, both verbal and written.

Department Manager (Cable and Check-ins) We are excited to announce an opportunity for a Department Manager to join our growing operations team and play a key role in contributing to the overall success of the warehouse operation. This position is integral in maintaining warehouse efficiencies, ensuring Sterling continues to uphold its reputation for innovation and technical excellence in the live events industry. Manage, co-ordinate and delegate daily department tasking as outlined by the Operations Team. Oversee the preparation and de-preparation of equipment that aligns with the Sterling Standards. Oversee the book out and check in process of dry hire's. Assist with goods in and goods out management. Working with the Dispatch Manager and Warehouse Manager assist in the book out and dispatch of opportunities Pro-actively plan, prioritize and manage upcoming departmental workload, liaising with the Operations Team and Head of Department as required. Effectively manage and co-ordinate equipment turnaround lists. To oversee and line manage a team of prep technicians, ensuring deadlines are met and quality standards are maintained. Communicate with the Projects Team to ensure maximum efficiencies are met. Communicate regularly with the Operations Team for day-to-day and forward planning whilst actively contributing to the operational and departmental catch ups. Working in conjunction with the Asset Manager, Service & Repair and the Operations manager and oversee the quarantine process, testing and inspections for the Cable Department. Ensure compliance with company health safety policies whilst ensuring departments are kept organized and orderly. Manage and process deliveries of department consumables whilst ensuring efficient and organised storage. Assist other departments, perform other duties as needed and undertake other tasks as directed by the Operations Team to support the overall success of the company. Qualifications And Key Attributes Of The Candidate Strong leadership and team management skills. High self-motivation with the ability to lead by example and work as part of a team. Attention to detail and quality control. Ability to plan and prioritise multiple jobs on a daily basis. Creative problem-solving and time management skills. Flexibility and a can-do, customer-focused attitude. In depth technical knowledge of Audio and Vision equipment PAT Test knowledge Training & Progression Ongoing training will be provided as required. We are committed to developing our team and supporting career progression within our growing organisation. Working Hours If you have the experience we are looking for then you will already know that this is not a 9 'til 5 job. Due to the nature of our industry, we require our employees to have a flexible approach to their working hours. Weekend work will be required. Holidays 33 days per year After 3 years continuous service you will receive your birthday off (day off can be taken within 7 days of your birthday) After 5 years continuous service you will receive a further day's holiday Pension Scheme A company pension scheme which the company contributes to on a monthly basis will be available. Employee of the Month award Company social events Free on-site parking Following successful completion of the probation period, the following benefits will be available: Award-winning healthcare package (includes private treatment, mental health support, GP access, and more) Dental, optical, and audiological cover Employee Assistance Programme Long service rewards Cycle to work scheme Electric vehicle scheme Start Date If you think you've got the skills and mindset we're looking for and want to be part of a dynamic, growing team, please send your CV Sterling Event Groupare proud to be an equal opportunity employer. We positively encourage applications from all backgrounds, and all employment decisions are made based on merit, performance, and business needs. Please note we will not be accepting applications fromrecruitment agencies at this time.