Little Dessert Shop Ltd

Store Manager - Birmingham - Lozells -£30-50K About Us: Little Dessert Shop is one of the UK's leading dessert brands, known for our delicious waffles, crepes, sundaes, and signature shakes. Our Lozells store is a vibrant, fast-paced environment where we take pride in creating unforgettable experiences for our customers. We're now looking for a passionate, motivated and experienced Store Manager to lead our Lozells team and continue delivering the exceptional service our customers love. What You'll Do: Oversee daily store operations to ensure smooth service and excellent customer experience. Lead, motivate, and develop a high-performing team of front and back-of-house staff. Manage rotas, stock control, ordering, and cash handling procedures. Drive sales performance and meet weekly and monthly targets. Maintain brand standards in presentation, hygiene, and quality at all times. Handle customer feedback professionally and ensure issues are resolved swiftly. Collaborate with area management and franchise owners on business growth and performance reviews. What We're Looking For: Proven experience in managing a busy hospitality, café, or QSR (quick service restaurant) environment. Strong leadership and people management skills. Excellent communication, organisation, and problem-solving abilities. A hands on approach with a passion for delivering great customer service. Flexibility to work evenings and weekends as required. What We Offer: Competitive salary and monthly performance bonus. Opportunities for career progression within a growing national brand. Supportive and friendly team culture. Staff discounts on all our delicious desserts! If you're ready to take the lead and make your mark at one of the UK's favourite dessert brands, we'd love to hear from you. For more details, please contact Zain on .