We have an opportunity for a Customer Specialist - Property to join our team. This will be a full time permanent role based in either our Basingstoke, Blandford or Newbury office. You'll combine home and office working to ensure a positive work/life balance. The starting salary is £28,000 - £34,000 depending on experience. The role: As a Customer Specialist, you'll use your repairs and maintenance knowledge to offer a personalised service to our customers, helping them with their existing repairs. We take a case management approach so you'll be managing each query from beginning to end, scheduling in works and liaising with key stakeholders. You'll actively engage with your customers to understand their issues and resolve them in the most appropriate way, keeping them informed of any agreed actions. You will also make sure that all of the relevant systems are up to date and the data is of high quality. What you'll need: A knowledge of repairs or a background in maintenance An understanding of Awaab's law The ability to self-motivate and be highly organised Experience of working collaboratively with internal and external stakeholders The ability to use multiple computer systems Previous experience of working with customers in a busy environment The ability to meet deadlines and prioritise your workflow What we can offer you As a member of the Customer Services Management Team, you will be part of a collaborative, motivated and dynamic working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services About us At SNG (Sovereign Network Group) we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Mar 03, 2026
Full time
We have an opportunity for a Customer Specialist - Property to join our team. This will be a full time permanent role based in either our Basingstoke, Blandford or Newbury office. You'll combine home and office working to ensure a positive work/life balance. The starting salary is £28,000 - £34,000 depending on experience. The role: As a Customer Specialist, you'll use your repairs and maintenance knowledge to offer a personalised service to our customers, helping them with their existing repairs. We take a case management approach so you'll be managing each query from beginning to end, scheduling in works and liaising with key stakeholders. You'll actively engage with your customers to understand their issues and resolve them in the most appropriate way, keeping them informed of any agreed actions. You will also make sure that all of the relevant systems are up to date and the data is of high quality. What you'll need: A knowledge of repairs or a background in maintenance An understanding of Awaab's law The ability to self-motivate and be highly organised Experience of working collaboratively with internal and external stakeholders The ability to use multiple computer systems Previous experience of working with customers in a busy environment The ability to meet deadlines and prioritise your workflow What we can offer you As a member of the Customer Services Management Team, you will be part of a collaborative, motivated and dynamic working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services About us At SNG (Sovereign Network Group) we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Here at Sovereign Network Group we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the satisfaction of doing something that really matters in a environment where your health and safety is important to ensure you and your colleagues stay safe and well, everywhere, every day. We are now the 6th largest housing association by size - with almost 3000 colleagues, over 85,000 homes and over 200,000 customers across London and the South. About the Role Are you an experienced construction professional ready to lead high-value projects that truly make a difference? Key Responsibilities Lead day-to-day management of major works projects, ensuring delivery on time and within budget Oversee financial control including forecasting, purchase orders (POs) and goods received notes (GRNs) Develop and maintain detailed project plans with robust audit trails Monitor contractor performance through regular reviews and progress meetings Ensure full compliance with health & safety legislation and CDM regulations Maintain oversight of regulatory, statutory and building safety obligations Drive strong data governance within the Building Safety and Compliance domain Promote a positive culture of safety, accountability and collaboration Provide accurate financial forecasting and variance analysis Build strong working relationships across teams, contractors and partners Prepare reports and seek approvals from relevant management groups Champion customer satisfaction, value for money and service excellence What We're Looking For Essential: Strong experience managing construction projects and contractors Extensive knowledge of building pathology, health & safety and construction regulations Proven ability to manage budgets, forecast expenditure and analyse performance metrics Excellent stakeholder management and communication skills Experience operating in complex, fast-paced environments Strong understanding of compliance, data governance and regulatory frameworks Track record of delivering high levels of customer satisfaction Desirable: Experience within a large Housing Association or social housing environment PRINCE2 (or equivalent) project management qualification Experience managing multi-disciplinary specialist contractors Knowledge of performance improvement within housing Advanced Microsoft Office skills (particularly Excel) Experience with repairs and asset management systems (e.g. Keystone, DRS, Uniclass/URM) Why Join SNG? At SNG, we're committed to maintaining and improving our homes to protect their long-term value while meeting the evolving needs of our residents. You'll join a collaborative, forward-thinking organisation where safety, compliance and customer focus drive everything we do. Ready to lead meaningful projects with real impact? Apply today and help shape the future of our property portfolio.
Mar 03, 2026
Full time
Here at Sovereign Network Group we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the satisfaction of doing something that really matters in a environment where your health and safety is important to ensure you and your colleagues stay safe and well, everywhere, every day. We are now the 6th largest housing association by size - with almost 3000 colleagues, over 85,000 homes and over 200,000 customers across London and the South. About the Role Are you an experienced construction professional ready to lead high-value projects that truly make a difference? Key Responsibilities Lead day-to-day management of major works projects, ensuring delivery on time and within budget Oversee financial control including forecasting, purchase orders (POs) and goods received notes (GRNs) Develop and maintain detailed project plans with robust audit trails Monitor contractor performance through regular reviews and progress meetings Ensure full compliance with health & safety legislation and CDM regulations Maintain oversight of regulatory, statutory and building safety obligations Drive strong data governance within the Building Safety and Compliance domain Promote a positive culture of safety, accountability and collaboration Provide accurate financial forecasting and variance analysis Build strong working relationships across teams, contractors and partners Prepare reports and seek approvals from relevant management groups Champion customer satisfaction, value for money and service excellence What We're Looking For Essential: Strong experience managing construction projects and contractors Extensive knowledge of building pathology, health & safety and construction regulations Proven ability to manage budgets, forecast expenditure and analyse performance metrics Excellent stakeholder management and communication skills Experience operating in complex, fast-paced environments Strong understanding of compliance, data governance and regulatory frameworks Track record of delivering high levels of customer satisfaction Desirable: Experience within a large Housing Association or social housing environment PRINCE2 (or equivalent) project management qualification Experience managing multi-disciplinary specialist contractors Knowledge of performance improvement within housing Advanced Microsoft Office skills (particularly Excel) Experience with repairs and asset management systems (e.g. Keystone, DRS, Uniclass/URM) Why Join SNG? At SNG, we're committed to maintaining and improving our homes to protect their long-term value while meeting the evolving needs of our residents. You'll join a collaborative, forward-thinking organisation where safety, compliance and customer focus drive everything we do. Ready to lead meaningful projects with real impact? Apply today and help shape the future of our property portfolio.
As a leading Housing Association, SNG's purpose is simple - providing good, affordable homes: the foundation for a better life. We have a strong ambition to build 25,000 more homes over the next 10 years, with at least half being for social or affordable rent. It's a great time to join us as we invest in our existing customers' homes by applying our Homes and Place Standard to all our properties, whilst working in a environment where your health and safety is important to ensure you and your colleagues stay safe and well, everywhere, every day. We have an exciting new opportunity for a Maintenance Manager to join our Property Services Team in our modern Greenham, Thatcham Hub covering our Berkshire Locality. The role Reporting into the Operations Manager, you'll deliver customer centric, high quality, value for money property maintenance and improvements to our customers homes through a team of circa 12+ in house trades and external contractors across your locality. You'll lead on operational delivery of property services workstreams both residential and non-residential portfolio focusing mainly on the Responsive Repairs Works services. As a manager, you'll role model and set direction within your team by being clear on expectations, giving clarity of requirement and supporting the team and individual performance through robust feedback. You'll also be responsible for: Delivering the right outcome for our customer in a safe and timely way through a team of trades operatives Maintaining high quality data within the property systems Setting and maintaining high levels of safe working practices in line with Health and Safety legislation and CDM Ensuring a detailed local knowledge of customer, asset and investment needs across your locality Engaging and working with residents and groups to develop co-created services What you'll need To be successful in this role you will need: Experience of managing a direct labour workforce focused teams for the delivery of maintenance services Demonstratable knowledge of planning the delivery of workstreams in a customer focussed environment Ability to plan, track and forecast income and expenditure against relevant budgets, to deliver a value for money service whilst taking actions to mitigate any risks to SNG Ability to operate with commercial acumen Knowledge of relevant health, safety and environmental legislation with focus on compliance within all activities undertaken by the teams Proficient use of Microsoft office suite with Intermediate or advanced Excel skills There will be some travel involved with this role so you should be happy to travel, have access to a car and a full UK driving licence. This role is also subject to a basic DBS disclosure. What can we offer you 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Industry leading pension scheme, 12% matched contributions plus life cover at 4x your salary Flexible working - we're committed to giving people flexibility as widely as possible Options for private medical insurance, dental insurance & critical illness cover Discounted travel insurance It's a fantastic time to join us at SNG. We have an ambitious corporate plan to deliver an inspiring agenda of change and growth in a sustainable way. You'll be joining a highly skilled team at the forefront of driving these improvements and we'd love to hear from you to explore your skills and experience further.
Mar 03, 2026
Full time
As a leading Housing Association, SNG's purpose is simple - providing good, affordable homes: the foundation for a better life. We have a strong ambition to build 25,000 more homes over the next 10 years, with at least half being for social or affordable rent. It's a great time to join us as we invest in our existing customers' homes by applying our Homes and Place Standard to all our properties, whilst working in a environment where your health and safety is important to ensure you and your colleagues stay safe and well, everywhere, every day. We have an exciting new opportunity for a Maintenance Manager to join our Property Services Team in our modern Greenham, Thatcham Hub covering our Berkshire Locality. The role Reporting into the Operations Manager, you'll deliver customer centric, high quality, value for money property maintenance and improvements to our customers homes through a team of circa 12+ in house trades and external contractors across your locality. You'll lead on operational delivery of property services workstreams both residential and non-residential portfolio focusing mainly on the Responsive Repairs Works services. As a manager, you'll role model and set direction within your team by being clear on expectations, giving clarity of requirement and supporting the team and individual performance through robust feedback. You'll also be responsible for: Delivering the right outcome for our customer in a safe and timely way through a team of trades operatives Maintaining high quality data within the property systems Setting and maintaining high levels of safe working practices in line with Health and Safety legislation and CDM Ensuring a detailed local knowledge of customer, asset and investment needs across your locality Engaging and working with residents and groups to develop co-created services What you'll need To be successful in this role you will need: Experience of managing a direct labour workforce focused teams for the delivery of maintenance services Demonstratable knowledge of planning the delivery of workstreams in a customer focussed environment Ability to plan, track and forecast income and expenditure against relevant budgets, to deliver a value for money service whilst taking actions to mitigate any risks to SNG Ability to operate with commercial acumen Knowledge of relevant health, safety and environmental legislation with focus on compliance within all activities undertaken by the teams Proficient use of Microsoft office suite with Intermediate or advanced Excel skills There will be some travel involved with this role so you should be happy to travel, have access to a car and a full UK driving licence. This role is also subject to a basic DBS disclosure. What can we offer you 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Industry leading pension scheme, 12% matched contributions plus life cover at 4x your salary Flexible working - we're committed to giving people flexibility as widely as possible Options for private medical insurance, dental insurance & critical illness cover Discounted travel insurance It's a fantastic time to join us at SNG. We have an ambitious corporate plan to deliver an inspiring agenda of change and growth in a sustainable way. You'll be joining a highly skilled team at the forefront of driving these improvements and we'd love to hear from you to explore your skills and experience further.
We are looking for an Anti Social Behaviour Officer to join our Housing Team in Oxfordshire, to contribute to developing a safe and inclusive community for our customers. In this busy role you'll balancing your housing knowledge with tackling all forms of hate crime, nuisance and anti-social behaviour. You'll manage your own caseload and build effective working relationships with external agencies, including the police and legal advisors. You'll make a big difference to people's lives within an experienced, supportive and supported team. What you'll need: You'll have previous experience of anti-social behaviour related housing management services or be able to demonstrate transferable skills and experience from a similar type of customer facing role. Experience of dealing with challenging behaviour and resolving conflict Knowledge of safeguarding, mental health and the process of going to court The ability to be self-motivated and highly organised Strong IT skills including MS Office The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies What you need to know: This is a hybrid role where you'll working in the Newbury office two days a week. The role is permanent, and you'll be working full time. The starting salary is £32,000 - £40,000 depending on your experience. You'll need to be happy to travel with a full driving licence and access to your own transport to support the customers in your area. A basic DBS check will be completed if you are successful. As a part of the SNG team some of your benefits will include: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you.
Mar 03, 2026
Full time
We are looking for an Anti Social Behaviour Officer to join our Housing Team in Oxfordshire, to contribute to developing a safe and inclusive community for our customers. In this busy role you'll balancing your housing knowledge with tackling all forms of hate crime, nuisance and anti-social behaviour. You'll manage your own caseload and build effective working relationships with external agencies, including the police and legal advisors. You'll make a big difference to people's lives within an experienced, supportive and supported team. What you'll need: You'll have previous experience of anti-social behaviour related housing management services or be able to demonstrate transferable skills and experience from a similar type of customer facing role. Experience of dealing with challenging behaviour and resolving conflict Knowledge of safeguarding, mental health and the process of going to court The ability to be self-motivated and highly organised Strong IT skills including MS Office The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies What you need to know: This is a hybrid role where you'll working in the Newbury office two days a week. The role is permanent, and you'll be working full time. The starting salary is £32,000 - £40,000 depending on your experience. You'll need to be happy to travel with a full driving licence and access to your own transport to support the customers in your area. A basic DBS check will be completed if you are successful. As a part of the SNG team some of your benefits will include: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you.
If you're currently studying AAT or have recently completed AAT Level 4, this is an exciting opportunity to take your next step as an entry level Commercial Business Partner within our dynamic Property Services directorate. SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as building thousands of new affordable homes every year. The role: As a Commercial Business Partner, you'll play a vital supporting role in helping our Locality Managers understand performance, manage budgets effectively, and improve the operational and financial outcomes across our services. Working closely with our Senior Commercial Business Partner, you'll help prepare financial analysis, support the planning process, monitor data quality, and contribute insights that shape decision-making. This role offers fantastic exposure to commercial finance while giving you the guidance and development you need to grow. This is an ideal opportunity for someone who is eager to develop, curious, and excited about working in a fast-paced, customer-focused environment. Responsibilities will include: Assisting with preparing month-end financial performance reports and variance analysis Supporting budgeting, forecasting and financial planning processes Helping to monitor cost performance and identify efficiency opportunities Working with property service teams to provide insight into operational and financial performance Assisting in data quality checks across systems and highlighting any issues Supporting senior team members in preparing commercial review packs and stakeholder communications Getting involved in continuous improvement activity and contributing ideas to enhance processes To be successful in this role you'll need: Essential: AAT Level 3 or 4 (study ongoing or completed) Strong numeracy and good analytical thinking Intermediate or advanced Excel skills (pivot tables and lookups etc) Good communication skills and confidence working with colleagues across the business A proactive attitude with a willingness to develop in a commercial finance environment Attention to detail and a methodical approach Desirable: Experience in a finance, data or operational support role Knowledge of social housing, property services or maintenance environments Exposure to systems such as URM, DRS or Keystone Great benefits include: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Option to buy or sell holiday as part of our flexible benefits package 3 extra paid Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service.
Mar 03, 2026
Full time
If you're currently studying AAT or have recently completed AAT Level 4, this is an exciting opportunity to take your next step as an entry level Commercial Business Partner within our dynamic Property Services directorate. SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as building thousands of new affordable homes every year. The role: As a Commercial Business Partner, you'll play a vital supporting role in helping our Locality Managers understand performance, manage budgets effectively, and improve the operational and financial outcomes across our services. Working closely with our Senior Commercial Business Partner, you'll help prepare financial analysis, support the planning process, monitor data quality, and contribute insights that shape decision-making. This role offers fantastic exposure to commercial finance while giving you the guidance and development you need to grow. This is an ideal opportunity for someone who is eager to develop, curious, and excited about working in a fast-paced, customer-focused environment. Responsibilities will include: Assisting with preparing month-end financial performance reports and variance analysis Supporting budgeting, forecasting and financial planning processes Helping to monitor cost performance and identify efficiency opportunities Working with property service teams to provide insight into operational and financial performance Assisting in data quality checks across systems and highlighting any issues Supporting senior team members in preparing commercial review packs and stakeholder communications Getting involved in continuous improvement activity and contributing ideas to enhance processes To be successful in this role you'll need: Essential: AAT Level 3 or 4 (study ongoing or completed) Strong numeracy and good analytical thinking Intermediate or advanced Excel skills (pivot tables and lookups etc) Good communication skills and confidence working with colleagues across the business A proactive attitude with a willingness to develop in a commercial finance environment Attention to detail and a methodical approach Desirable: Experience in a finance, data or operational support role Knowledge of social housing, property services or maintenance environments Exposure to systems such as URM, DRS or Keystone Great benefits include: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Option to buy or sell holiday as part of our flexible benefits package 3 extra paid Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service.
