Harvey Group

Location Office based (with occasional site visits as required) Reports To FM Operations Manager / Head of FM and Small Works Contract type Full-time permanent Due to our continued growth and expansion, we have a fantastic opportunity for you to join our organisation in the role of Trainee FM Contracts Manager. The Trainee FM Contracts Manager will support the delivery and management of Facilities Management contracts across the Harvey Group portfolio. This role is designed for an ambitious individual seeking to develop their career within the FM sector, gaining exposure to contract administration, client communication, compliance, planning, and performance management. Working closely with experienced managers, the trainee will learn how to oversee FM operations, coordinate service delivery, and ensure client satisfaction. This journey begins at our helpdesk, The successful candidate will begin to familiarise themselves with Harvey Group, our systems, our client sites and our supply chain network. Key responsibilities and duties of this role Contract Support & Administration Assist in the day-to-day management of FM contracts to ensure delivery against KPIs and service levels. Support the preparation of documentation including reports, proposals, costings, and contract files. Maintain accurate records within CAFM systems, ensuring PPM schedules, tasks, and compliance documents are up to date. Coordinate subcontractor documentation and support procurement activities where required. Client & Stakeholder Engagement Assist in maintaining positive working relationships with clients and stakeholders. Attend client meetings alongside senior staff and help prepare meeting packs, performance reports, and minutes. Support resolution of client queries and service-related issues under supervision. Operational Coordination Help schedule and monitor planned and reactive maintenance tasks. Liaise with engineers and site teams to ensure works are completed efficiently and safely. Track job progress and ensure updates are recorded accurately in the CAFM system. Compliance & Quality Assurance Support compliance activities including statutory checks, audits, and document management. Assist in monitoring SLA performance, service quality, and reporting metrics. Help ensure that health and safety policies, safe systems of work, and company procedures are being followed. Financial & Commercial Support Assist with basic budgeting tasks, quote preparation, and cost monitoring. Gather data for invoicing, cost verification, and commercial reporting. Learn about contract financial performance and KPIs. Professional Development Participate in structured training and mentoring to progress towards an FM Contracts Manager role. Complete internal and external training courses as required by the business. Gradually take on more responsibility as capability and experience develop. Person Specification Qualifications (Essential) GCSEs or equivalent including English and Maths. Strong IT skills, including Microsoft Office (Excel, Word, Outlook). Qualifications (Desirable) Further education in business, engineering, facilities management, or related field. IOSH or other basic health & safety training (can be provided). Experience (Essential) Experience in an administrative, coordination, customer service, or office-based role. Ability to manage multiple tasks and priorities in a fast-paced environment. Strong communication skills, both written and verbal. Experience (Desirable) Knowledge of Facilities Management or building services. Experience using CAFM systems. Exposure to contract administration or operational coordination. Skills & Competencies Strong organisational and time-management skills. Ability to work accurately with attention to detail. Effective interpersonal skills with a willingness to learn and take on responsibility. Problem-solving mindset and proactive approach to supporting the wider FM team. Ability to build rapport with clients, engineers, and subcontractors. What you'll get in return You will receive first class support, which reflects our commitment to our greatest asset - our workforce - along with a culture of continual development, training and excellence. You will be offered a competitive starting salary, private healthcare (with service), death in service insurance, and enhanced company sick pay (dependent on length of service).

Role Purpose The Facilities Management Technical Supervisor will provide technical oversight, supervision, and hands-on support across a portfolio of FM contracts. Working as part of the Harvey Group FM team, the role ensures that building services, statutory compliance, planned preventative maintenance (PPM), and reactive tasks are delivered effectively, safely, and to high technical standards. The postholder will act as a technical lead, supporting engineers, engaging with clients, coordinating works, and ensuring service excellence. Due to our continued growth and expansion, we have a fantastic opportunity for you to join our organisation in the role of FM Technical Supervisor. Location Various FM contracted sites (with travel across region) Technical & Operational Provide day-to-day technical supervision to FM engineers and subcontractors where required across contracted sites. Undertake hands-on mechanical and/or electrical maintenance tasks where required to support service delivery. Conduct site inspections, asset condition checks, and verify quality of completed works. Ensure all PPM and reactive tasks are completed in accordance with SLAs, statutory requirements, and industry standards. Assist with diagnosing and resolving complex technical faults across building services systems (HVAC, electrical, plumbing, controls, etc.). Review and approve technical reports, method statements, and risk assessments Compliance & Safety Ensure compliance with statutory obligations, industry best practice, and Harvey Group procedures. Support audits, compliance reviews, and site documentation updates (SFG20, asset registers, logbooks). Promote and uphold the highest standards of health and safety, including safe systems of work and permit-to-work processes. People & Client Management Provide guidance, technical support, and mentoring to engineers and apprentices. Act as a key point of technical contact for clients, building managers, and stakeholders. Attend client meetings, presenting maintenance updates, improvement plans, and technical recommendations. Coordination & Planning Assist with scheduling PPM tasks, managing resources, and overseeing subcontractor activity. Support project works, minor installations, and lifecycle upgrade planning. Monitor inventory, equipment, and materials, ensuring appropriate stock levels. Reporting & Administration Prepare and submit accurate technical reports, performance updates, and compliance documentation. Use CAFM systems to update job status, asset information, and documentation. Assist with budgeting estimates, quotations, and technical scoping for remedial works. Person Specification Qualifications & Training (Essential) Recognised technical qualification in Mechanical or Electrical Engineering (e.g., NVQ Level 3, City & Guilds, or equivalent). Full UK Driving Licence (required for site travel). 18th Edition (if electrically biased). Qualifications (Desirable) F-Gas certification (if HVAC-biased). Supervisory or leadership training. Health & Safety training (e.g., IOSH Working/Managing Safely). Experience (Essential) Demonstrable experience in a technical FM, maintenance, or building services role. Previous hands-on experience diagnosing and resolving M&E faults. Experience supervising engineers, contractors, or small teams. Experience working across multiple client sites or multi-site contracts. Experience (Desirable) Experience within a hard FM service provider or building services contractor. CAFM system usage and familiarity with PPM scheduling. Experience dealing directly with clients or stakeholders. Skills & Competencies Strong technical understanding of building services, HVAC systems, and/or electrical installations. Excellent fault-finding and problem-solving abilities. Good communication and customer-facing skills. Ability to work independently and make sound technical decisions. Strong organisational skills with the ability to manage multiple tasks and priorities. Ability to mentor, coach, and support engineering staff. Personal Attributes Professional and reliable, with a proactive approach to work. Safety-conscious mindset with attention to compliance. Flexible and adaptable, with the ability to travel across contracted sites. Positive attitude, strong team ethic, and commitment to service excellence. What you'll get in return You will receive first class support, which reflects our commitment to our greatest asset - our workforce - along with a culture of continual development, training and excellence. You will be offered a competitive starting salary, private healthcare (with service), death in service insurance, and enhanced company sick pay (dependent on length of service).

Harvey Group have been delivering M&E services for over 46 years. Our considerable experience spans the commercial and industrial, health, education, leisure and residential sectors - throughout Northern Ireland, the Republic of Ireland, and the UK. Due to our continued growth and expansion, we have a fantastic opportunity for you to join our facilities management team in the role of Client Support Administrator. The role: You will be the first point of contact for a variety of facilities management requirements and administration including PPM booking and engineer scheduling. You will be responsible for providing helpdesk support, working as part of the helpdesk team, as well as working on your own initiative. With strong administrative skills and customer focus, you will provide a friendly and proactive service to customers, and conduct an efficient handling of each query with regular updates to customers of the resolution. Key responsibilities and duties of this role: Helpdesk Support Logging incoming helpdesk calls using the helpdesk software; ensuring that all the required information is included Booking client PPMs via Harvey's Sicon CAFM system. Scheduling engineers calendar's to match PPM/reactive jobs. Update our clients CAFM system's on completion of PPMs with all relevant paperwork Coordinate with the technicians and subcontractors on the requirements of each job to respond quickly and efficiently Allocate work orders to Harvey Group maintenance teams and/or subcontractors as required Liaise with clients on job progress and close out Identify and escalate situations requiring urgent attention to the Contracts Managers / Head of FM Liaise with operational staff on the contracts to provide a first-class service to the clients Provide updates to Contract Managers regarding their client site / work requests Work closely with Contract Managers to develop and enhance the quality of service and reporting processes Carry out monitoring of HD system data to ensure that helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPIs and SLAs. General Administration Maintain a high level of quality in relation to all administrative duties on the contracts Maintain a database of records pertaining to all aspects of maintenance, including statistical reporting and invoice control Compiling and producing reports as necessary Preparing reports for completed works including costs and back-up information Management of finance administration duties, including raising purchase orders, goods receiving, matching, and checking invoices Ad hoc duties as requested Skills and Qualifications: Essential Experience in a similar customer service role 2 years' experience in dealing with incoming customer calls Strong customer focus and strong awareness of client needs Experience in responding to customer queries from multiple sources such as email and phone Excellent administration and computer literacy skills with a sound working knowledge of Microsoft Office applications Be capable of working on own initiative, but also have ability to work with and relate to colleagues to achieve the company goals Excellent communication and interpretation skills Good time keeping skills Be flexible in approach to work and have an ability to carry out, where necessary, other tasks essential to the smooth running of the contracts Desirable Sicon / Sage / Verisae experience Knowledge of facilities management services What you'll get in return : You will receive first class support, which reflects our commitment to our greatest asset - our workforce - along with a culture of continual development, training and excellence. You will be offered a competitive starting salary, private healthcare, death in service insurance, and enhanced company sick pay aligning to service length.