GAIN
Bournemouth, Dorset
Business Unit: GAIN Experience: We create user-centered experiences that drive measurable business impact for public and private sector organisations Team: Accessibility Reporting to: Head of Accessibility Location: This is a UK-based hybrid role. You can work from any of our offices in Bournemouth, Bristol, London, or Manchester. About GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions. Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don't just embrace innovation - we engineer it, transforming information into action, and ideas into breakthroughs. This is where rebel thinking, smart technology, and data-driven creativity shape the future. Through our five specialist teams: Creative Studio, Conversion, Customer Science, Experience and Performance. Individually, and together, we work to fuel your growth, and deliver measurable impact. The Role Responsible for taking a lead practitioner role on high profile client projects, including supervising and mentoring other team members and ensuring quality of delivery in line with client and company expectations. Actively engage in developing internal practices and the accessibility services provided, as well as GAIN's wider services and capabilities in support of identifying and developing commercial growth opportunities. Responsibilities Project Leadership & Direction Lead high-profile client accounts, ensuring exceptional delivery across complex accessibility projects. Oversee project quality, team performance, and efficient delivery processes, mentoring junior colleagues and shaping strategic direction. Drive commercial growth by expanding client relationships, developing new accessibility services, and ensuring our methods remain competitive. Contribute to organisational decisions on structure, resourcing, recruitment, and budgeting. Practice Leadership & Team Development Champion excellence in accessibility practice-refining processes, establishing consistent standards, and fostering innovation. Mentor and develop team members through regular feedback, training, and professional development planning. Encourage a culture of learning, collaboration, and continuous improvement across the accessibility team. Client Management & Growth Partner with Client Services to understand business needs, design effective solutions, and identify opportunities for growth. Provide strategic input to proposals and pitches, supporting new business wins and long-term account development. Act as a senior client contact, representing GAIN with professionalism and thought leadership in accessibility. Innovation & Thought Leadership Stay at the forefront of accessibility and interface design, sharing insights on emerging trends and technologies. Represent GAIN externally through talks, publications, and events; contribute to the agency's visibility and authority in the field. Collaborate with Marketing to ensure GAIN's platforms reflect cutting-edge accessibility and user experience practices. Required Experience & Skills Significant commercial experience in accessibility or related digital roles; a relevant degree is advantageous. In-depth knowledge of Web Content Accessibility Guidelines (WCAG). Strong communicator, facilitator, and problem-solver with sound decision-making skills. Proven leadership ability-balancing autonomy with collaboration and motivating teams to deliver high-quality results. Excellent organisational skills; able to manage multiple priorities while maintaining strategic focus. How You'll Work Constant curiosity: You can think critically and understand the data, knowing where you need to take action. You're analytical with the ability to investigate and resolve. Pushing boundaries: You'll make the most efficient use of technology, suggesting process improvements. The power of our imagination: You're a problem solver who goes the extra mile. You'll know the best approach to take with clients to get results. Making it happen: You're proactive and you know you can make a difference. You use your sound judgement when making decisions and you take responsibility for your decisions and actions. Putting people first: You'll build effective relationships with people, internally and externally, understanding both business and client needs. Benefits Private Medical Insurance BUPA Life Assurance Income protection Employee Assistance Programme Cycle to Work salary sacrifice scheme Tech & Wearables salary sacrifice scheme Octopus EV Scheme Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing Equal Opportunities GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Business Unit: GAIN Experience: We create user-centered experiences that drive measurable business impact for public and private sector organisations Team: Accessibility Reporting to: Head of Accessibility Location: This is a UK-based hybrid role. You can work from any of our offices in Bournemouth, Bristol, London, or Manchester. About GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions. Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don't just embrace innovation - we engineer it, transforming information into action, and ideas into breakthroughs. This is where rebel thinking, smart technology, and data-driven creativity shape the future. Through our five specialist teams: Creative Studio, Conversion, Customer Science, Experience and Performance. Individually, and together, we work to fuel your growth, and deliver measurable impact. The Role Responsible for taking a lead practitioner role on high profile client projects, including supervising and mentoring other team members and ensuring quality of delivery in line with client and company expectations. Actively engage in developing internal practices and the accessibility services provided, as well as GAIN's wider services and capabilities in support of identifying and developing commercial growth opportunities. Responsibilities Project Leadership & Direction Lead high-profile client accounts, ensuring exceptional delivery across complex accessibility projects. Oversee project quality, team performance, and efficient delivery processes, mentoring junior colleagues and shaping strategic direction. Drive commercial growth by expanding client relationships, developing new accessibility services, and ensuring our methods remain competitive. Contribute to organisational decisions on structure, resourcing, recruitment, and budgeting. Practice Leadership & Team Development Champion excellence in accessibility practice-refining processes, establishing consistent standards, and fostering innovation. Mentor and develop team members through regular feedback, training, and professional development planning. Encourage a culture of learning, collaboration, and continuous improvement across the accessibility team. Client Management & Growth Partner with Client Services to understand business needs, design effective solutions, and identify opportunities for growth. Provide strategic input to proposals and pitches, supporting new business wins and long-term account development. Act as a senior client contact, representing GAIN with professionalism and thought leadership in accessibility. Innovation & Thought Leadership Stay at the forefront of accessibility and interface design, sharing insights on emerging trends and technologies. Represent GAIN externally through talks, publications, and events; contribute to the agency's visibility and authority in the field. Collaborate with Marketing to ensure GAIN's platforms reflect cutting-edge accessibility and user experience practices. Required Experience & Skills Significant commercial experience in accessibility or related digital roles; a relevant degree is advantageous. In-depth knowledge of Web Content Accessibility Guidelines (WCAG). Strong communicator, facilitator, and problem-solver with sound decision-making skills. Proven leadership ability-balancing autonomy with collaboration and motivating teams to deliver high-quality results. Excellent organisational skills; able to manage multiple priorities while maintaining strategic focus. How You'll Work Constant curiosity: You can think critically and understand the data, knowing where you need to take action. You're analytical with the ability to investigate and resolve. Pushing boundaries: You'll make the most efficient use of technology, suggesting process improvements. The power of our imagination: You're a problem solver who goes the extra mile. You'll know the best approach to take with clients to get results. Making it happen: You're proactive and you know you can make a difference. You use your sound judgement when making decisions and you take responsibility for your decisions and actions. Putting people first: You'll build effective relationships with people, internally and externally, understanding both business and client needs. Benefits Private Medical Insurance BUPA Life Assurance Income protection Employee Assistance Programme Cycle to Work salary sacrifice scheme Tech & Wearables salary sacrifice scheme Octopus EV Scheme Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing Equal Opportunities GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
GAIN
City, Bristol
Business Unit: GAIN Experience: We create user-centered experiences that drive measurable business impact for public and private sector organisations. Team: Strategy Reporting to: Strategy Director Location: This is a UK-based hybrid role out of Bristol office. We would be open to this person being based from our London office with the expectation of weekly travel to Bristol. ABOUT GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions. Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don't just embrace innovation - we engineer it, transforming information into action, and ideas into breakthroughs. This is where rebel thinking, smart technology, and data-driven creativity shape the future. Through our five specialist teams: Creative Studio, Conversion, Customer Science, Experience, and Performance. Individually, and together, we work to fuel growth, and deliver measurable impact. THE ROLE The Strategy Consultant at GAIN Experience is responsible for leading on our strategic programmes of work and building strong relationships with clients to plan and deliver strategic roadmaps through best in class UX, Design and Tech. They also win new work and deliver industry leading thought leadership. 7+ years' experience working in UX, Design, Technology or Experience Delivery. Highly experienced in stakeholder and client relationship management Delivering large scale programmes of work Sales and commercially focused experience Digital transformation or digital product development/ownership RESPONSIBILITIES Strategic Roadmaps across Key Accounts Rapidly develop an understanding of our client's business environment and strategy by facilitating workshops and activities with stakeholders to map and understand business and product ecosystems Act as a client partner, championing content/storytelling/providing digital innovation whenever possible Oversee audience research activities and support the analysis and translation of insights Support in the development of clear and engaging Strategic visions to inspire both clients and practitioners to deliver exceptional experiences Assemble strategic insights into presentation materials and able to lead executive client presentations Motivate individuals and promote an exciting atmosphere and good team spirit on projects Select and design appropriate frameworks and approaches to use in solving client problems Craft briefs and develop roadmaps for clients UX, design and tech development Play an active role in annual planning and goal-setting process to continue the evolution and innovation of our clients' digital experiences Commercially Support New Client Acquisition and Build Existing Client Revenue Develop long lasting client relationships delivered against their strategic goals and provide strong return on investment for GAIN Experience Contribute to new business development by leading on large program development that solves potential clients' problems and supporting proposals, pitches and pitch activities Work in partnership with the commercial team to produce client roadmaps, analyse clients to uncover opportunities to stimulate growth and deepen relationships through achieving commercial success in partnership Contribute to client proposals and provide strategic guidance to account managers by designing projects that meet client briefs and objectives Deliver Ground-breaking Experiences Take a lead in evolving GAIN Experience's products, services and processes Write clear briefs that inspire team members to create exceptional work Encouraging junior team members to learn and grow within their role by thinking strategically Producing inventive ideas with the wider business to improve the performance of GAIN's strategic delivery Innovation & Thought Leadership Spot new trends and understand new technologies whilst having a passion for understanding the roles they play in consumer's and citizen's lives Attend key conferences, deliver seminars and presentations to build on your personal profile and consolidating GAIN Experiences' market position as leaders in the UX and digital design field Mentor, teach, evangelise UX, Strategy, experience delivery and design thinking both internally and externally with clients and peer networks Develop our service offering bringing innovation to services and communications to help ensure that we continue to provide cutting-edge services that are best in class Mentoring and Training other consultants Coach and mentor other consultants in all aspects of user experience, consultancy and client delivery during specific project work Take responsibility for mentoring and developing a small number of consultants on a continuous basis ensuring their knowledge and skill set develops Feed into appraisals and development plans for consultants who are continuously mentored by yourself HOW YOU'LL WORK Constant curiosity: You can think critically and understand the data, knowing where you need to take action. You're analytical with the ability to investigate and resolve Pushing boundaries: You'll make the most efficient use of technology, suggesting process improvements The power of our imagination: You're a problem solver who goes the extra mile. You'll know the best approach to take with clients to get results Making it happen: You're proactive and you know you can make a difference. You use your sound judgement when making decisions and you take responsibility for your decisions and actions Putting people first: You'll build effective relationships with people, internally and externally, understanding both business and client needs Benefits for UK employees Private Medical Insurance BUPA Life Assurance Income protection Employee Assistance Programme Cycle to Work salary sacrifice scheme Tech & Wearables salary sacrifice scheme
Business Unit: GAIN Experience: We create user-centered experiences that drive measurable business impact for public and private sector organisations. Team: Strategy Reporting to: Strategy Director Location: This is a UK-based hybrid role out of Bristol office. We would be open to this person being based from our London office with the expectation of weekly travel to Bristol. ABOUT GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions. Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don't just embrace innovation - we engineer it, transforming information into action, and ideas into breakthroughs. This is where rebel thinking, smart technology, and data-driven creativity shape the future. Through our five specialist teams: Creative Studio, Conversion, Customer Science, Experience, and Performance. Individually, and together, we work to fuel growth, and deliver measurable impact. THE ROLE The Strategy Consultant at GAIN Experience is responsible for leading on our strategic programmes of work and building strong relationships with clients to plan and deliver strategic roadmaps through best in class UX, Design and Tech. They also win new work and deliver industry leading thought leadership. 7+ years' experience working in UX, Design, Technology or Experience Delivery. Highly experienced in stakeholder and client relationship management Delivering large scale programmes of work Sales and commercially focused experience Digital transformation or digital product development/ownership RESPONSIBILITIES Strategic Roadmaps across Key Accounts Rapidly develop an understanding of our client's business environment and strategy by facilitating workshops and activities with stakeholders to map and understand business and product ecosystems Act as a client partner, championing content/storytelling/providing digital innovation whenever possible Oversee audience research activities and support the analysis and translation of insights Support in the development of clear and engaging Strategic visions to inspire both clients and practitioners to deliver exceptional experiences Assemble strategic insights into presentation materials and able to lead executive client presentations Motivate individuals and promote an exciting atmosphere and good team spirit on projects Select and design appropriate frameworks and approaches to use in solving client problems Craft briefs and develop roadmaps for clients UX, design and tech development Play an active role in annual planning and goal-setting process to continue the evolution and innovation of our clients' digital experiences Commercially Support New Client Acquisition and Build Existing Client Revenue Develop long lasting client relationships delivered against their strategic goals and provide strong return on investment for GAIN Experience Contribute to new business development by leading on large program development that solves potential clients' problems and supporting proposals, pitches and pitch activities Work in partnership with the commercial team to produce client roadmaps, analyse clients to uncover opportunities to stimulate growth and deepen relationships through achieving commercial success in partnership Contribute to client proposals and provide strategic guidance to account managers by designing projects that meet client briefs and objectives Deliver Ground-breaking Experiences Take a lead in evolving GAIN Experience's products, services and processes Write clear briefs that inspire team members to create exceptional work Encouraging junior team members to learn and grow within their role by thinking strategically Producing inventive ideas with the wider business to improve the performance of GAIN's strategic delivery Innovation & Thought Leadership Spot new trends and understand new technologies whilst having a passion for understanding the roles they play in consumer's and citizen's lives Attend key conferences, deliver seminars and presentations to build on your personal profile and consolidating GAIN Experiences' market position as leaders in the UX and digital design field Mentor, teach, evangelise UX, Strategy, experience delivery and design thinking both internally and externally with clients and peer networks Develop our service offering bringing innovation to services and communications to help ensure that we continue to provide cutting-edge services that are best in class Mentoring and Training other consultants Coach and mentor other consultants in all aspects of user experience, consultancy and client delivery during specific project work Take responsibility for mentoring and developing a small number of consultants on a continuous basis ensuring their knowledge and skill set develops Feed into appraisals and development plans for consultants who are continuously mentored by yourself HOW YOU'LL WORK Constant curiosity: You can think critically and understand the data, knowing where you need to take action. You're analytical with the ability to investigate and resolve Pushing boundaries: You'll make the most efficient use of technology, suggesting process improvements The power of our imagination: You're a problem solver who goes the extra mile. You'll know the best approach to take with clients to get results Making it happen: You're proactive and you know you can make a difference. You use your sound judgement when making decisions and you take responsibility for your decisions and actions Putting people first: You'll build effective relationships with people, internally and externally, understanding both business and client needs Benefits for UK employees Private Medical Insurance BUPA Life Assurance Income protection Employee Assistance Programme Cycle to Work salary sacrifice scheme Tech & Wearables salary sacrifice scheme