GK Recruitment

Do you like field-based IT delivery in the healthcare Industry ? Are you an expert in Azure Cloud SaaS tech solutions? You can enjoy an attractive competitive salary & home working with UK travel. You will r eport directly to the Technical Director and be a key part of the technical team. You will deliver second- and third-line support across the SaaS application , internal systems, and Azure infrastructure . You will diagnose and resolve technical issues, support internal staff and healthcare customers, and contribute to continuous improvement across platforms and services. You ll bring a strong technical background, ideally with over 10 years of IT support experience, including familiarity with clinical environments, cloud technologies, and ISO/Cyber Essentials+ frameworks. About the company They are a leading provider of cloud-based endoscopy reporting systems, proudly supporting both NHS and private healthcare providers. As part of our ongoing growth, we are seeking an experienced and technically capable Support Engineer to join our team and play a vital role in supporting our internal systems, infrastructure, and healthcare customer base. Key Responsibilities Deliver 2nd/3rd line technical support to both internal users and external healthcare clients Support the clinical imaging product our cloud-based Endoscopy reporting system and related infrastructure Troubleshoot and resolve issues across Windows, Linux, Azure, Office 365, VOIP, and network environments Administer system monitoring and alerts, issuing responses and updates as required Log all support activity in the Halo PSA ticketing system to ensure clear communication and SLA adherence Manage and execute pre-defined and custom SQL scripts for data import and diagnostics Collaborate with the service desk team to analyse support trends and raise awareness of recurring or widespread issues Help maintain and improve internal IT support procedures, ensuring compliance with ITIL v4 and ISO standards Contribute to internal knowledge bases and customer self-service tools Participate in on-site customer visits as needed Who We re Looking For Essential: 10+ years experience in IT support or systems engineering Strong technical skills in Azure infrastructure , Windows Server/AD, Linux, networking and firewalls Experience with SaaS application suppor t and customer-facing technical troubleshooting Understanding of REST APIs, SSL/TLS, and HTTP technologies Excellent communication skills written and verbal with clinical and non-technical audiences Methodical, analytical, and service-oriented approach to problem-solving Comfortable working in a high-trust, quality-driven environment with SLA commitments Home-based, but - Willingness to travel to customer sites occasionally Desirable: Familiarity with CRM/ticketing tools SQL scripting and basic database design experience Knowledge of Prometheus, Zabbix, Kuma, Graylog or similar monitoring tools Exposure to scripting languages (BASH, Python, etc.) Experience with Docker, Kubernetes, and Infrastructure-as-Code tools (e.g., Ansible, GitOps) Experience working in ISO9001/27001 , Cyber Essentials/CE+ certified environments Healthcare IT experience, particularly in clinical imaging or endoscopy systems Understanding of GDPR compliance and best practices Why Join them? Competitive salary Comprehensive company benefits package Ongoing training and professional development A pathway to progress within a market-leading health tech organisation A collaborative and supportive technical team The opportunity to directly impact the quality of healthcare delivery across the UK Apply Now If you re a technically skilled IT professional looking to take the next step in your career while making a real impact in healthcare, we d love to hear from you. Apply with your CV and a brief cover letter

Have you recently been working in Customer Services, OR, Customer Support? Do you thrive in delivering an excellent Customer Services? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: A starting salary of 23,700 + overtime You will be able to build your IT career in a strong team, committed to being "customer centric" Enhance your IT skills But - You must be a good communicator with reasonable IT skills My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector. You will receive an excellent base salary of 23,700 plus overtime (average 2,000) with a salary review of 25,000. The role will be conducted from their office in Adlington, Chorley + with some remote work. You will be joining a company that offers training and a genuine career path with an additional benefits package. As the 1st Line IT Support Analyst you will: Be the main contact via telephone to support and assist pharmacy dispensers with IT problem resolution. Provide telephone support to the user base utilising remote access tools. Log and categorise incoming calls and emails within a CRM system. Active involvement in the documenting and updating of the knowledge base. Raise jobs for Engineers and liaise with them. Take ownership of incidents and progress them quickly and efficiently. Document issues/problems and raise them to the 2nd line team. We are looking for a 1st Line IT Support Analyst with : A customer service delivery background Good general IT skills. Problem-solving attitude and aptitude. Good communication skills both written and verbal. Good problem-solving skills. Ability to manage own workload effectively. Excellent time management skills. Attention to detail. An ability to Take Ownership. APPLY NOW: If this sounds like the 1st line IT Support Analyst role for you, click apply now.

Have you recently been working in Customer Services, OR, Customer Support? Do you thrive in delivering an excellent Customer Services? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: A starting salary of 23,700 + overtime You will be able to build your IT career in a strong team, committed to being "customer centric" Enhance your IT skills But - You must be a good communicator with reasonable IT skills My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector. You will receive an excellent base salary of 23,700 plus overtime (average 2,000) with a salary review of 25,000. The role will be conducted from their office in Adlington, Chorley + with some remote work. You will be joining a company that offers training and a genuine career path with an additional benefits package. As the 1st Line IT Support Analyst you will: Be the main contact via telephone to support and assist pharmacy dispensers with IT problem resolution. Provide telephone support to the user base utilising remote access tools. Log and categorise incoming calls and emails within a CRM system. Active involvement in the documenting and updating of the knowledge base. Raise jobs for Engineers and liaise with them. Take ownership of incidents and progress them quickly and efficiently. Document issues/problems and raise them to the 2nd line team. We are looking for a 1st Line IT Support Analyst with : A customer service delivery background Good general IT skills. Problem-solving attitude and aptitude. Good communication skills both written and verbal. Good problem-solving skills. Ability to manage own workload effectively. Excellent time management skills. Attention to detail. An ability to Take Ownership. APPLY NOW: If this sounds like the 1st line IT Support Analyst role for you, click apply now.