Flexjet
Farnborough, Hampshire
POSITION SUMMARY Flexjet is a global leader in premium private aviation, delivering exceptional travel experiences through an ultramodern fleet and teams across North America and Europe. Built on a culture of expertise, precision, safety and service, every part of our organisation plays a role in maintaining the trust of our Owners and ensuring the seamless delivery of world-class aviation services. YOUR MISSION Investigate and respond to security alerts and incidents, acting as an escalation point for events requiring deeper technical analysis. Improve detection by tuning alerts, analysing false positives and recommending monitoring use cases across endpoint, identity, email, network and cloud services. Strengthen resilience by supporting vulnerability management, security hardening, playbooks and automation across on-premises and cloud environments. Support European compliance by gathering evidence, maintaining records and contributing to risk assessments, audits and regulatory activities, including EASA Part-IS. Translate security into action by communicating findings, risks and recommendations clearly to technical teams, management and operational stakeholders. DUTIES & RESPONSIBILITIES Serve as the primary escalation point for incidents raised by our SOC requiring deeper investigation and analysis Recommend improvement and tuning opportunities with alerting Implement components of a multi-layered defense to protect information system resources and data, both on-premises and in the cloud Assist with gathering evidence of technical and administrative controls implementation for audits and reviews. Provide recommendations to improve monitoring for on-premises and cloud resources to assist with the development of high-quality alerts Utilize EDR and other security tools to develop playbooks and increase automated responses capabilities Investigate, respond, report, and document security events. Consolidate data to develop accurate reports and metrics to help measure impact of implemented and improved security controls Perform risk assessments on prospective IT vendors, hardware, software, services, and components. Support information security risk management and compliance activities relevant to European aviation operations, including EASA Part-IS and data protection requirements. Participate in an on-call rota and provide support outside of normal business hours when operationally required. EDUCATION & EXPERIENCE Bachelor's Degree in Computer Science preferred Cyber Security certification (GCIH, GCFA, Security+, CySA+, CASP+) 1-3+ years of experience in Information Security 1+ years of experience with either programming, networking, system administration, or DevOps Experience performing firewall reviews - Palo Alto, Cisco, Checkpoint, pfSense. Experience with SIEM's such as LogRhythm, Splunk, Azure Sentinel, Alien Vault or Rapid 7 Strong experience using Microsoft 365 suite of products such as Endpoint Manager (InTune), Defender, Purview (Compliance), Entra, etc. In depth experience securing a hybrid infrastructure Strong Cloud Experience with either AWS, Azure, or GCP. REQUIRED SKILLS Knowledge MITRE ATT&CK, and Kill Chain Knowledge of IOC extraction, computer forensics, and malware analysis, technologies and methods Expert IPv4 Networking fundamental skills are required. TCP/UDP, Routing, VLANs, Subnet masking, DNS, DHCP, common protocols and ports. IPv6 is a bonus. Ability to identify and validate vulnerabilities Strong verbal and written communication o Ability to communicate security issues to peers and management Solid understanding of Windows Server Technologies including Active Directory, File Permissions, Print Servers, Group Policies, Clustering Self-starter who works well independently or with a team Manages time well working simultaneous challenges without undue stress. Flexibility and willingness to work in a changing, fast-paced environment. Candidates must possess the legal ability to work in the United Kingdom. Equal Opportunity Employer Flexjet is an equal opportunity employer. We aim to choose individuals who have the highest integrity; those who personify genuine concern for customers and fellow employees alike. More than anything, we look for individuals who grasp the importance of trust in an employer/employee relationship.
POSITION SUMMARY Flexjet is a global leader in premium private aviation, delivering exceptional travel experiences through an ultramodern fleet and teams across North America and Europe. Built on a culture of expertise, precision, safety and service, every part of our organisation plays a role in maintaining the trust of our Owners and ensuring the seamless delivery of world-class aviation services. YOUR MISSION Investigate and respond to security alerts and incidents, acting as an escalation point for events requiring deeper technical analysis. Improve detection by tuning alerts, analysing false positives and recommending monitoring use cases across endpoint, identity, email, network and cloud services. Strengthen resilience by supporting vulnerability management, security hardening, playbooks and automation across on-premises and cloud environments. Support European compliance by gathering evidence, maintaining records and contributing to risk assessments, audits and regulatory activities, including EASA Part-IS. Translate security into action by communicating findings, risks and recommendations clearly to technical teams, management and operational stakeholders. DUTIES & RESPONSIBILITIES Serve as the primary escalation point for incidents raised by our SOC requiring deeper investigation and analysis Recommend improvement and tuning opportunities with alerting Implement components of a multi-layered defense to protect information system resources and data, both on-premises and in the cloud Assist with gathering evidence of technical and administrative controls implementation for audits and reviews. Provide recommendations to improve monitoring for on-premises and cloud resources to assist with the development of high-quality alerts Utilize EDR and other security tools to develop playbooks and increase automated responses capabilities Investigate, respond, report, and document security events. Consolidate data to develop accurate reports and metrics to help measure impact of implemented and improved security controls Perform risk assessments on prospective IT vendors, hardware, software, services, and components. Support information security risk management and compliance activities relevant to European aviation operations, including EASA Part-IS and data protection requirements. Participate in an on-call rota and provide support outside of normal business hours when operationally required. EDUCATION & EXPERIENCE Bachelor's Degree in Computer Science preferred Cyber Security certification (GCIH, GCFA, Security+, CySA+, CASP+) 1-3+ years of experience in Information Security 1+ years of experience with either programming, networking, system administration, or DevOps Experience performing firewall reviews - Palo Alto, Cisco, Checkpoint, pfSense. Experience with SIEM's such as LogRhythm, Splunk, Azure Sentinel, Alien Vault or Rapid 7 Strong experience using Microsoft 365 suite of products such as Endpoint Manager (InTune), Defender, Purview (Compliance), Entra, etc. In depth experience securing a hybrid infrastructure Strong Cloud Experience with either AWS, Azure, or GCP. REQUIRED SKILLS Knowledge MITRE ATT&CK, and Kill Chain Knowledge of IOC extraction, computer forensics, and malware analysis, technologies and methods Expert IPv4 Networking fundamental skills are required. TCP/UDP, Routing, VLANs, Subnet masking, DNS, DHCP, common protocols and ports. IPv6 is a bonus. Ability to identify and validate vulnerabilities Strong verbal and written communication o Ability to communicate security issues to peers and management Solid understanding of Windows Server Technologies including Active Directory, File Permissions, Print Servers, Group Policies, Clustering Self-starter who works well independently or with a team Manages time well working simultaneous challenges without undue stress. Flexibility and willingness to work in a changing, fast-paced environment. Candidates must possess the legal ability to work in the United Kingdom. Equal Opportunity Employer Flexjet is an equal opportunity employer. We aim to choose individuals who have the highest integrity; those who personify genuine concern for customers and fellow employees alike. More than anything, we look for individuals who grasp the importance of trust in an employer/employee relationship.
Flexjet
Farnborough, Hampshire
Position Summary We are seeking a dynamic and highly organized Position Summary We are seeking a dynamic and highly organized Support Specialist to join our Flight Service team. This role is essential in supporting the operational needs that ensure our flight teams deliver exceptional, personalised experiences for every Owner. Duties & Responsibilities The Support Specialist role will provide direct support to the following departments: Cabin Servers/ Crewmembers Flight Operations Maintenance Owner Services Sales Finance Flight Services Responsibilities Owner Experience enhancement Coordinate and oversee the catering orders in line with Owner preferences, liaising with suppliers to ensure timely, high-quality delivery. Act as a real-time support resource to Cabin Servers and flight crew during operations, offering solutions and guidance to assist them to enhance service Provide bespoke service support by sourcing specific Owner requests and ensuring the crew are fully briefed on preferences. Monitor and manage all in-flight service to enhance Owner experience, including demo flights and inaugural Owner trips. Uniform & Inventory Coordination Assist with procurement, inventory, and distribution logistics for Cabin Server and crewmember uniforms. Track and coordinate uniform shipments and returns to/from crew. Aircraft Stock & Presentation Oversee aircraft stock management, including initial onboard stock setups and ongoing replenishments. Manage logistics and maintenance of remote stock lockers to support global operations. Coordinate with operations teams and vendors for aircraft presentation, resets, and cleanliness. Administrative & Procurement Support Assist with wholesale procurement of aircraft and service products through vendor coordination. Track product consumption, trends, and reporting. Maintain accurate expense reports and product-related financial tracking. Support service procedure updates and communicate changes in product information to relevant stakeholders. Education, Experience Aviation industry knowledge with direct Cabin Server experience and/or Corporate catering/ food & beverage experience Luxury product and service familiarity and/or experience recommended Required Skills & Qualifications Must possess the legal ability to work in the United Kingdom Skill requirements include but are not limited to the following: Adapt to and endure immeasurable changes regarding aircraft schedules, deliveries, status alterations and locations Able to travel and occasionally required to work in a physically-active environment Work in an office environment simultaneous to completing physical tasks Complete knowledge and navigation abilities of Microsoft Office 2010 (or most current) products and software Technology savvy to current and modern means of computer and telephone equipment Strong interpersonal and communication flexibility within a diverse group of individuals and operating levels of Flexjet and constituents Positive attitude and the ability to adapt to change is a must Physical Requirements Physical demands may require a considerable amount of time sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) along with various office equipment Physical demands may include walking, carrying, reaching, standing, and stooping Will require occasional lifting/lowering, pushing, or pulling stock and heavy boxes. SCHEDULE Flexibility to work around business needs, which includes evenings and weekends. Availability to be "on call" as per business requirements outside of traditional business hours.
Position Summary We are seeking a dynamic and highly organized Position Summary We are seeking a dynamic and highly organized Support Specialist to join our Flight Service team. This role is essential in supporting the operational needs that ensure our flight teams deliver exceptional, personalised experiences for every Owner. Duties & Responsibilities The Support Specialist role will provide direct support to the following departments: Cabin Servers/ Crewmembers Flight Operations Maintenance Owner Services Sales Finance Flight Services Responsibilities Owner Experience enhancement Coordinate and oversee the catering orders in line with Owner preferences, liaising with suppliers to ensure timely, high-quality delivery. Act as a real-time support resource to Cabin Servers and flight crew during operations, offering solutions and guidance to assist them to enhance service Provide bespoke service support by sourcing specific Owner requests and ensuring the crew are fully briefed on preferences. Monitor and manage all in-flight service to enhance Owner experience, including demo flights and inaugural Owner trips. Uniform & Inventory Coordination Assist with procurement, inventory, and distribution logistics for Cabin Server and crewmember uniforms. Track and coordinate uniform shipments and returns to/from crew. Aircraft Stock & Presentation Oversee aircraft stock management, including initial onboard stock setups and ongoing replenishments. Manage logistics and maintenance of remote stock lockers to support global operations. Coordinate with operations teams and vendors for aircraft presentation, resets, and cleanliness. Administrative & Procurement Support Assist with wholesale procurement of aircraft and service products through vendor coordination. Track product consumption, trends, and reporting. Maintain accurate expense reports and product-related financial tracking. Support service procedure updates and communicate changes in product information to relevant stakeholders. Education, Experience Aviation industry knowledge with direct Cabin Server experience and/or Corporate catering/ food & beverage experience Luxury product and service familiarity and/or experience recommended Required Skills & Qualifications Must possess the legal ability to work in the United Kingdom Skill requirements include but are not limited to the following: Adapt to and endure immeasurable changes regarding aircraft schedules, deliveries, status alterations and locations Able to travel and occasionally required to work in a physically-active environment Work in an office environment simultaneous to completing physical tasks Complete knowledge and navigation abilities of Microsoft Office 2010 (or most current) products and software Technology savvy to current and modern means of computer and telephone equipment Strong interpersonal and communication flexibility within a diverse group of individuals and operating levels of Flexjet and constituents Positive attitude and the ability to adapt to change is a must Physical Requirements Physical demands may require a considerable amount of time sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) along with various office equipment Physical demands may include walking, carrying, reaching, standing, and stooping Will require occasional lifting/lowering, pushing, or pulling stock and heavy boxes. SCHEDULE Flexibility to work around business needs, which includes evenings and weekends. Availability to be "on call" as per business requirements outside of traditional business hours.