South Africa Tempest Resourcing

CRM Project Analyst Location: Hybrid - 2-3 days per week in Cheam (Head Office) Salary: c. 45,000 per annum Contract: Fixed Term (3-6 months, potential to extend to 12 months) Reports to: Technology Manager About the Organisation The Charity for Civil Servants is undertaking a business-critical CRM rebuild project to strengthen supporter engagement, income generation, and service delivery. We are seeking an experienced CRM Project Analyst to support the redevelopment of our CRM platform using Microsoft Dynamics 365. The Role This is a key role working across Fundraising, Communications, Service Delivery, Finance, and Data teams to ensure the CRM system meets operational and strategic needs. You will gather and translate business requirements into technical specifications, improve data quality and governance, and support the delivery of a tailored CRM data model aligned to charity-sector best practice. Key Responsibilities Requirements & Stakeholder Engagement Lead workshops and interviews to gather functional and non-functional requirements Translate requirements into user stories, process maps, and acceptance criteria Act as a bridge between business users and technical teams CRM Development & Improvement Support configuration of entities, workflows, forms, dashboards, and reports Ensure alignment with charity processes such as donor journeys, Gift Aid, and case management Contribute to system testing and user acceptance processes Data Quality & Governance Support development of a tailored data model Improve data standards and validation processes Ensure GDPR compliance (lawful basis, consent tracking, retention policies) Produce documentation including data dictionaries and governance guidelines Project Support Contribute to planning, risk management, and documentation Support training and mentoring of internal CRM users Essential Experience Proven experience as a CRM Analyst or Business Analyst Hands-on experience with Microsoft Dynamics 365 Experience within a charity, non-profit, or membership organisation Strong requirements gathering and documentation skills Understanding of GDPR and UK data compliance Excellent stakeholder engagement skills Desirable Experience with the Microsoft Nonprofit Data Model Knowledge of fundraising, Gift Aid, or donor management Experience with Power BI or Power Automate System integration experience (finance systems, marketing platforms, payment providers)

Job Title: Review Officer (Housing & Homelessness) Location: Hybrid - 1 Day Office Based (UK Local Authority) Rate: 32- 34 per hour Umbrella Contract: Temporary (Likely Extension) Start Date: ASAP Role Summary We are seeking an experienced Review Officer to carry out statutory reviews of housing and homelessness decisions under Part 6 and Part 7 of the Housing Act 1996 , as amended by the Homelessness Reduction Act 2017 . The role involves reviewing housing allocations, homelessness decisions, and appeals, ensuring legal compliance and producing defensible written outcomes. This is a hybrid role requiring 1 day per week in the office . Immediate start preferred. Key Responsibilities Conduct S202 statutory reviews of housing and homelessness decisions. Review housing allocations and banding decisions (Part 6). Assess homelessness decisions (prevention, relief, main duty - Part 7). Produce clear, legally defensible written review decisions. Liaise with housing officers, legal teams, and external stakeholders. Maintain accurate case records using systems such as NEC, Northgate, Civica, or Jigsaw. Ensure compliance with legislation, statutory guidance, and case law. Essential Requirements Experience in S202 statutory housing or homelessness reviews . Knowledge of Part 6 & Part 7 Housing Act 1996 and HRA 2017 . Experience in a local authority housing or homelessness service . Strong written communication, analytical, and decision-making skills. Ability to manage complex caseloads within statutory timescales. Experience using housing case management systems. Desirable Housing or legal qualification (CIH, Law degree, or equivalent). Experience with judicial reviews, ombudsman complaints, or legal challenges. Policy development or training experience in housing services. Working Arrangements Hybrid: 1 day per week in the office. Flexible hours subject to service needs. Pay & Contract 32- 34 per hour Umbrella Temporary contract, initial 6 months with potential extension Immediate start To apply: Submit a CV highlighting statutory review experience and knowledge of Part 6 & Part 7 housing legislation . Shortlisted candidates will be contacted for telephonic screening.

Assistant Manager - Supported Housing Location: North Birmingham - Onsite (two offices) Salary: 35,000 per annum Hours: Full time / Monday to Friday Driving: Full UK driving licence & own car essential About the Role We're recruiting an Assistant Manager for Arpeggio Housing Association's supported housing services in North Birmingham . The successful candidate will support the delivery and oversight of exempt supported housing schemes, working closely with residents and multi-disciplinary teams. You will lead staff, support service planning, and contribute to policy creation and compliance. Key Responsibilities Supervise and support staff teams delivering supported housing services Oversee operations across two office sites in North Birmingham Lead on policy and procedure development and review Ensure accurate paperwork, compliance, and reporting across the service Apply knowledge of Housing Benefit and welfare processes Maintain high standards of resident support and safeguarding Essential Requirements Experience in exempt supported housing Strong management or team leadership experience Experience in policy development Thorough understanding of Housing Benefits Full UK driving licence and access to a car Strong administrative and paperwork skills

Job Title: School Office Manager Location: West Drayton, Hillingdon School Type: Primary School Start Date: 2 March 2026 Salary: 30,000 - 36,000 per annum Interviews: To be held as soon as possible Overview We are seeking an experienced and highly organised School Office Manager to lead the day-to-day operations of our busy primary school office. This is a key role within the school, requiring excellent administrative, organisational, and communication skills, as well as the ability to work calmly and effectively in a fast-paced environment. Key Responsibilities Manage the daily running of the school office and act as the first point of contact for parents, visitors, and external agencies Lead and oversee administrative systems, ensuring they are efficient, compliant, and well maintained Support the Headteacher and Senior Leadership Team with administrative and operational tasks Manage pupil records, admissions, attendance, and data systems in line with school and local authority requirements Oversee finance-related administration, including orders, invoices, and budget monitoring (training can be provided where required) Line manage and support office staff where applicable Ensure safeguarding, confidentiality, and GDPR requirements are strictly adhered to Coordinate communication between staff, parents, governors, and external partners Person Specification Essential: Strong office management experience or substantial administrative experience in a busy environment Excellent organisational and time-management skills Strong IT skills, including Microsoft Office and school management systems (or the ability to learn quickly) Confident communicator with a professional and welcoming manner Ability to work independently and use initiative Enhanced DBS certificate on update service or dated within the last year Desirable: Previous experience working in a school or educational setting Knowledge of SIMS, Arbor, or similar school systems Experience managing or supervising staff Safeguarding The school is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. Appointment is subject to satisfactory references and an Enhanced DBS check.