Tishman Speyer Properties

Retail Relationship Manager page is loaded Retail Relationship Managerlocations: United Kingdom, Europetime type: Full timeposted on: 今天刊登job requisition id: JR-5Air Products 的宏圖是將人們聚集在一起 重新思考世界的可能性 並共同協作且創造出創新解決方案 以應對全球能源和環境永續發展挑戰 成為全球最安全 最多樣化且獲利最多的工業氣體公司 與我們一同迎接明日建設 一同成長 重新構想無限可能 At Air Products, we have been helping our customers to become more productive, energy efficient and sustainable for more than 80 years. With approximately 23,000 employees and operations in over 50 countries, we serve customers across a wide range of industries from food and beverage to medical, energy and transportation. We supply a unique portfolio of atmospheric and process gases, equipment, and services. An opportunity exists within the UK Industrial Gases Commercial Team for a Retail Relationship Manager to work the East Region of the UK. As the Retail Relationship Manager, you will report to the Regional Commercial Manager and you will be responsible for the agent network in the MSU. Key responsibilities are ensuring agents are trading legally, upholding Air Products safety standards, using the correct stock tracking systems and delivering first class service to our customers. Additionally, the role has a strong commercial focus, the Retail Relationship Manager has regional responsibility for retention, growing agents commercially, retention and acquiring new agents, leading marketing and sales campaigns and aligning the agent network with the commercial goals of the region. A high degree of interaction with all other elements of our commercial team and agent support will be important to the effectiveness of the role and customer satisfaction generally. Duties include: Ensure all agents are aligned with levels 1&2 safety training to agents and ensure ongoing compliance to AP and British Compressed Gases Association (BCGA) guidelines via planned audits. Implement plans to grow the PG business by 6% in FY26 with agents adding an additional 2,000 new customers. To provide MOBY (Handheld) support for retail channel. To provide initial training and ongoing support for agents regarding tools such as AG+, QMS, MOBY. Scheduling and completion of agent cylinder stock counts, frequency depending on agency volumes. Support central development of new agent tools and product updates. Negotiate settlements which may involve payment of lost cylinder charges at agents' sites. Support customer retention and growth through proactive training of agents and their staff to recognize and share actions to secure 'at risk' and 'growth' opportunities. Lead the regional agency growth strategy via agent development and strategic openings / closing of agents. Conduct a minimum of one business review per year with all retail agents. Covering performance vs targets, growth opportunities, business development and marketing engagement. Lead and plan region specific agent campaigns (new business & retention), including weekly engagement with patch BDM. Travel extensively within the territory to react and grow the business and support the wider MSU team. Field-based activities are expected to equate to approx. 75% of the Retail Relationship Managers time Full and accurate use of all business tools including CRM (Customer Relationship Management) to maintain accurate relative agent information. Manage day to day needs of agents, handling our assets and agent activity. As the Retail Relationship Manager, you already are or have; Previous demonstrable track record with prior experience of managing an agent network, account management or field sales using consultative and added value techniques to support customer needs, grow and retain a portfolio. Self-motivated and self-directed with a desire and proven track record to deliver results. Relevant experience, for example in sales, or managing a distributor type business, may also be suitable and advantageous. Excellent team skills and capability of successfully developing win/win situations with peers. High energy individual, willing to travel extensively within allocated area to maximize effective use of time. Use of IT to enhance communication, business analysis and growth opportunities, which include but not limited to: Microsoft Office, CRM tool, SAP, and P&L's. At Air Products, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter. We invite you to bring your diverse self and creativity to a company reimagining what's possible. Be part of our growth story and make a difference. We offer a competitive salary and benefits package, a culture of respect, challenge and innovation - with excellent opportunities for growth and development.Air Products 是全球最大的氫氣生產商 擁有超過 80 年的工業氣體生產經驗 作為氫氣和工業氣體專家 Air Products 提供安全的端到端解決方案 大規模投資真實和潔淨的能源專案 並推動產業向前邁進 為未來創造更潔淨的環境 Air Products 將工作環境安全性放在首位 其文化中蘊含多元性和包容性 因此每位員工都能在 Air Products 找到歸屬感和其自身的重要性 欲瞭解更多資訊 請造訪 About Air Products 頁面 Register for Job Alerts Follow these simple steps: 1) Register by clicking 'Join our Talent Network' at the top of this page, where you can create your account. 2) Sign up for 'job alerts' to stay informed of vacancies based on your skillset and location preferences.More than 23,000 passionate, talented and committed employees from diverse backgrounds are driven by Air Products' higher purpose to create innovative solutions that benefit the environment, enhance sustainability and reimagine what's possible to address the challenges facing customers, communities, and the world.