About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team Airwallex is revolutionizing global banking, and the EMEA Self Serve team is key to driving growth and retention of our growing long tail of customers. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers. Success in this role means that the EMEA self serve book is able to deliver against its commercial growth ambition in the current fiscal year and we are building the scalable, data and AI centric motions to deliver sustainable growth for the future. You will work as part of a lean, data driven, highly cross functional world class team. Our product offering works across 3 pillars, Collect, Manage & Spend. This includes, but is not limited to, payments, global bank accounts, company & employee cards, expense management, online payments/payment gateway & API integrations. What you'll do As an Airwallex Customer Success Manager, your focus is to identify opportunities for product utilisation and provide the day to day support that enables our customers to operate and grow. These customer relationships will be based on a deep understanding of their business and Airwallex's product suite to meet the goals of both parties. This is a great opportunity to work cross functionally, engaging with many teams across the Airwallex org including sales, product, engineering, marketing, finance, and strategy. This role will predominantly focus on upselling, cross selling & building multi stakeholder relationships with our clients. Responsibilities: Proactively engage in existing customer new pipeline generation activities such as targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives (e.g., promotional offers) to identify new revenue opportunities and drive customer growth. Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way and identify potential churning customers and potential interventions. Educate and drive engagement of our Self Serve portfolio to use the full range of Airwallex products through lifecycle marketing campaigns, ideating and co creating potential triggers and offers with marketing and strategy support. Advocate for your customer and represent their voice inside of Airwallex. Leverage insights from customer support interactions and product usage data to proactively identify opportunities for upselling and cross selling Airwallex products and features. Be a close point of contact for solving customer issues, in tandem with the Customer Support and Operations teams. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: 2+ years' experience in a customer support or account management role, preferably with a fast growing tech startup or financial services business. Strong verbal and written communication skills in English. Demonstrated experience in building customer loyalty and driving increased product adoption with strong track record of hitting KPIs/Targets. A strong ability to thrive in a fast paced, dynamic environment is essential, and previous experience with a high growth or globally distributed startup is highly beneficial. Bachelor's degree or equivalent. Proactive, self starter and independent to manage and prioritise own book of business. Preferred qualifications: Experience with Salesforce, Zendesk, Looker & Outreach is highly regarded. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Dec 13, 2025
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team Airwallex is revolutionizing global banking, and the EMEA Self Serve team is key to driving growth and retention of our growing long tail of customers. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers. Success in this role means that the EMEA self serve book is able to deliver against its commercial growth ambition in the current fiscal year and we are building the scalable, data and AI centric motions to deliver sustainable growth for the future. You will work as part of a lean, data driven, highly cross functional world class team. Our product offering works across 3 pillars, Collect, Manage & Spend. This includes, but is not limited to, payments, global bank accounts, company & employee cards, expense management, online payments/payment gateway & API integrations. What you'll do As an Airwallex Customer Success Manager, your focus is to identify opportunities for product utilisation and provide the day to day support that enables our customers to operate and grow. These customer relationships will be based on a deep understanding of their business and Airwallex's product suite to meet the goals of both parties. This is a great opportunity to work cross functionally, engaging with many teams across the Airwallex org including sales, product, engineering, marketing, finance, and strategy. This role will predominantly focus on upselling, cross selling & building multi stakeholder relationships with our clients. Responsibilities: Proactively engage in existing customer new pipeline generation activities such as targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives (e.g., promotional offers) to identify new revenue opportunities and drive customer growth. Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way and identify potential churning customers and potential interventions. Educate and drive engagement of our Self Serve portfolio to use the full range of Airwallex products through lifecycle marketing campaigns, ideating and co creating potential triggers and offers with marketing and strategy support. Advocate for your customer and represent their voice inside of Airwallex. Leverage insights from customer support interactions and product usage data to proactively identify opportunities for upselling and cross selling Airwallex products and features. Be a close point of contact for solving customer issues, in tandem with the Customer Support and Operations teams. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: 2+ years' experience in a customer support or account management role, preferably with a fast growing tech startup or financial services business. Strong verbal and written communication skills in English. Demonstrated experience in building customer loyalty and driving increased product adoption with strong track record of hitting KPIs/Targets. A strong ability to thrive in a fast paced, dynamic environment is essential, and previous experience with a high growth or globally distributed startup is highly beneficial. Bachelor's degree or equivalent. Proactive, self starter and independent to manage and prioritise own book of business. Preferred qualifications: Experience with Salesforce, Zendesk, Looker & Outreach is highly regarded. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. The role: We're looking for a dedicated, empathetic team member to join us at ground level as a Customer Support Analyst within our European team. We're looking for proactive, high energy individuals who have a passion for delivering a seamless customer experience and who enjoy working in a fast paced environment. Individuals who prove themselves will have ample room for professional growth as we scale rapidly! Who you are: You love to talk to customers - you must be passionate about talking to customers directly, listening to what they need and explaining the benefits of Airwallex. You're able to break down complex ideas into simple, relatable concepts. You're focused on great customer experience - you're empathetic, transparent, and always aim to resolve issues as quickly as you can and in the best possible way. You're a multi tasker - you're able to prioritise your time and tasks effectively, have the ability to pick up new systems and processes quickly and have a keen eye for detail. You're a great team player - you'll be working with people across diverse global offices and will need to work collaboratively with them to solve problems. You're a problem solver - you love to solve problems, are a critical thinker and have a demonstrated history of working with and understanding complex systems. You think big - you will have the ability to influence and optimise the customer support processes and systems as you work on projects that help us grow and scale the team. What you'll bring: 2+ years' experience in inside sales and/or customer support Good de escalation and conflict resolution skills Strong verbal and written communication skills in English required, and secondary language a plus Experience with support ticketing systems (Zendesk preferred) Adaptability and resilience for handling complex interactions and frequent change Fraud and payments preferred Fintech experience is a plus French language skills is a plus! Your work requirements: Work hours - your work hours will be 9am - 6pm Monday to Friday. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Dec 13, 2025
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. The role: We're looking for a dedicated, empathetic team member to join us at ground level as a Customer Support Analyst within our European team. We're looking for proactive, high energy individuals who have a passion for delivering a seamless customer experience and who enjoy working in a fast paced environment. Individuals who prove themselves will have ample room for professional growth as we scale rapidly! Who you are: You love to talk to customers - you must be passionate about talking to customers directly, listening to what they need and explaining the benefits of Airwallex. You're able to break down complex ideas into simple, relatable concepts. You're focused on great customer experience - you're empathetic, transparent, and always aim to resolve issues as quickly as you can and in the best possible way. You're a multi tasker - you're able to prioritise your time and tasks effectively, have the ability to pick up new systems and processes quickly and have a keen eye for detail. You're a great team player - you'll be working with people across diverse global offices and will need to work collaboratively with them to solve problems. You're a problem solver - you love to solve problems, are a critical thinker and have a demonstrated history of working with and understanding complex systems. You think big - you will have the ability to influence and optimise the customer support processes and systems as you work on projects that help us grow and scale the team. What you'll bring: 2+ years' experience in inside sales and/or customer support Good de escalation and conflict resolution skills Strong verbal and written communication skills in English required, and secondary language a plus Experience with support ticketing systems (Zendesk preferred) Adaptability and resilience for handling complex interactions and frequent change Fraud and payments preferred Fintech experience is a plus French language skills is a plus! Your work requirements: Work hours - your work hours will be 9am - 6pm Monday to Friday. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
A global financial platform company in Greater London is seeking a Customer Support Analyst to join its European team. The role focuses on providing exceptional customer experiences and resolving issues efficiently. Candidates should have over 2 years of inside sales or customer support experience, strong English communication skills, and familiarity with support ticketing systems like Zendesk. Ideal applicants are empathetic, proactive problem solvers who thrive in fast-paced environments. This position allows for professional growth within the rapidly scaling team.
Dec 13, 2025
Full time
A global financial platform company in Greater London is seeking a Customer Support Analyst to join its European team. The role focuses on providing exceptional customer experiences and resolving issues efficiently. Candidates should have over 2 years of inside sales or customer support experience, strong English communication skills, and familiarity with support ticketing systems like Zendesk. Ideal applicants are empathetic, proactive problem solvers who thrive in fast-paced environments. This position allows for professional growth within the rapidly scaling team.
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the Team At Airwallex, our mission is to empower businesses of all sizes to operate anywhere, anytime. Our Communications team is at the heart of telling the Airwallex story-driving awareness, building reputation, and supporting commercial growth across the EMEA region. We work cross functionally and globally, ensuring our messaging is unified, impactful, and tailored to each market we serve. What You'll Do Responsibilities: Work with the Director of Communications for EMEA to lead and implement multi channel communications for Airwallex's EMEA business, encompassing key company announcements, product launches, and major corporate milestones. Manage day to day newsroom activities: respond to inbound media inquiries, monitor industry news and trends, and proactively identify opportunities to insert Airwallex into the narrative. Strategically identify and pursue opportunities to increase the external presence of our executives, positioning them as thought leaders in key industry forums, including traditional and emerging media platforms, podcasts, speaking opportunities, and owned/social content. Prepare executives thoroughly for public engagements, ensuring consistent and impactful messaging. Oversee the development of compelling content, ensuring a unified corporate messaging strategy across all key company initiatives. Partner with commercial, product, marketing, and legal teams to craft communications and content strategies across channels, including media, podcasts, speaking opportunities, and owned/social content. Supervise agency relationships, provide guidance, and optimize output. Support internal communications programs such as Regional All Hands to build a positive workplace environment while aligning with external messaging and strategy. (Bonus) Bring experience working in Holland, France, Germany, or the Middle East, and/or fluency in additional European languages. Who You Are Minimum qualifications: 8+ years of communications experience, ideally in fintech, financial services, or a fast paced technology environment. Proven track record of building and executing effective communications campaigns to promote product launches and customer wins. Exceptional written and verbal communication skills. Technical aptitude; you're technologically savvy and can quickly get up to speed on modern tech stacks. Ability to manage complex projects, multiple stakeholders, and competing priorities across time zones. Direct experience and working relationships with journalists, producers, and editors. Comfort with ambiguity and the ability to problem solve, test and learn. The resilience to try and try again. Comfortable in a fast paced environment and able to reprioritize and quickly change gears. Preferred qualifications: Experience working in or with Holland, France, Germany, or the Middle East. Fluency in additional European languages. Experience managing agency relationships across multiple markets. Familiarity with analytics and measurement tools to assess communication effectiveness. Experience in crisis communications and reputation management. This description reflects both Airwallex's specific needs and best practices from leading fintechs, emphasizing multi market communications, executive profiling, agency management, and adaptability in a high growth, international environment. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Dec 12, 2025
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the Team At Airwallex, our mission is to empower businesses of all sizes to operate anywhere, anytime. Our Communications team is at the heart of telling the Airwallex story-driving awareness, building reputation, and supporting commercial growth across the EMEA region. We work cross functionally and globally, ensuring our messaging is unified, impactful, and tailored to each market we serve. What You'll Do Responsibilities: Work with the Director of Communications for EMEA to lead and implement multi channel communications for Airwallex's EMEA business, encompassing key company announcements, product launches, and major corporate milestones. Manage day to day newsroom activities: respond to inbound media inquiries, monitor industry news and trends, and proactively identify opportunities to insert Airwallex into the narrative. Strategically identify and pursue opportunities to increase the external presence of our executives, positioning them as thought leaders in key industry forums, including traditional and emerging media platforms, podcasts, speaking opportunities, and owned/social content. Prepare executives thoroughly for public engagements, ensuring consistent and impactful messaging. Oversee the development of compelling content, ensuring a unified corporate messaging strategy across all key company initiatives. Partner with commercial, product, marketing, and legal teams to craft communications and content strategies across channels, including media, podcasts, speaking opportunities, and owned/social content. Supervise agency relationships, provide guidance, and optimize output. Support internal communications programs such as Regional All Hands to build a positive workplace environment while aligning with external messaging and strategy. (Bonus) Bring experience working in Holland, France, Germany, or the Middle East, and/or fluency in additional European languages. Who You Are Minimum qualifications: 8+ years of communications experience, ideally in fintech, financial services, or a fast paced technology environment. Proven track record of building and executing effective communications campaigns to promote product launches and customer wins. Exceptional written and verbal communication skills. Technical aptitude; you're technologically savvy and can quickly get up to speed on modern tech stacks. Ability to manage complex projects, multiple stakeholders, and competing priorities across time zones. Direct experience and working relationships with journalists, producers, and editors. Comfort with ambiguity and the ability to problem solve, test and learn. The resilience to try and try again. Comfortable in a fast paced environment and able to reprioritize and quickly change gears. Preferred qualifications: Experience working in or with Holland, France, Germany, or the Middle East. Fluency in additional European languages. Experience managing agency relationships across multiple markets. Familiarity with analytics and measurement tools to assess communication effectiveness. Experience in crisis communications and reputation management. This description reflects both Airwallex's specific needs and best practices from leading fintechs, emphasizing multi market communications, executive profiling, agency management, and adaptability in a high growth, international environment. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. As our Transaction Monitoring Lead in EMEA, you will be responsible for our first line financial crime operations team. This team leader is expected to drive standards in transaction monitoring and sanctions screening through TM risk assessment completion, rule tuning, segmentation, and profiling to ensure our current and future customers have a seamless experience across all of Airwallex's product suite, all while protecting Airwallex from financial and reputational risk. We expect you to have strong attention to detail and to develop and apply a comprehensive understanding of AML/CTF related functions. You Are: A natural leader, with strong leadership skills that enable you to influence and motivate those around you Process driven, ensuring we create procedures to build efficient and well documented workflows A team player who can also work independently A master prioritiser with the ability to assess all of the tasks at hand and make the decision on the order in which you complete each task You have an investigative and curious nature that allows you to know when to dive deeper to get to the bottom of a problem You ask the right questions and make risk based decisions What you will be doing: Understand the regulatory landscape and compliance requirements to further improve our investigations and rules Analyse and investigate patterns and trends Manage SLAs and deadlines to meet team and company goals Act as the point of escalation and responsible for stakeholder management Conduct investigations on suspicious transactions Ensure adherence to local and global compliance policies and procedures Take a data driven approach to problem solving Handle special projects and ad hoc incoming requests, including deep dives on issues Lead and inspire a team of transaction monitoring analysts, including both local and remote team members What you will bring: Bachelor's degree or equivalent 5+ years of compliance experience working in a transaction monitoring function, financial crime management, AML investigations, or other relevant experience AICB, CAMS or CFE certifications strongly preferred Process oriented experience requiring meticulous attention to detail and deep investigative skills with well honed written and verbal communications Bank or fintech experience strongly preferred Proven track record of managing personal performance against objective targets and using data and analytics to make decisions People leadership experience - experience in managing a team of analysts is a plus Strong analytical skills with proficiency in SQL preferred Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an email address. Please apply only through careers.or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Dec 10, 2025
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. As our Transaction Monitoring Lead in EMEA, you will be responsible for our first line financial crime operations team. This team leader is expected to drive standards in transaction monitoring and sanctions screening through TM risk assessment completion, rule tuning, segmentation, and profiling to ensure our current and future customers have a seamless experience across all of Airwallex's product suite, all while protecting Airwallex from financial and reputational risk. We expect you to have strong attention to detail and to develop and apply a comprehensive understanding of AML/CTF related functions. You Are: A natural leader, with strong leadership skills that enable you to influence and motivate those around you Process driven, ensuring we create procedures to build efficient and well documented workflows A team player who can also work independently A master prioritiser with the ability to assess all of the tasks at hand and make the decision on the order in which you complete each task You have an investigative and curious nature that allows you to know when to dive deeper to get to the bottom of a problem You ask the right questions and make risk based decisions What you will be doing: Understand the regulatory landscape and compliance requirements to further improve our investigations and rules Analyse and investigate patterns and trends Manage SLAs and deadlines to meet team and company goals Act as the point of escalation and responsible for stakeholder management Conduct investigations on suspicious transactions Ensure adherence to local and global compliance policies and procedures Take a data driven approach to problem solving Handle special projects and ad hoc incoming requests, including deep dives on issues Lead and inspire a team of transaction monitoring analysts, including both local and remote team members What you will bring: Bachelor's degree or equivalent 5+ years of compliance experience working in a transaction monitoring function, financial crime management, AML investigations, or other relevant experience AICB, CAMS or CFE certifications strongly preferred Process oriented experience requiring meticulous attention to detail and deep investigative skills with well honed written and verbal communications Bank or fintech experience strongly preferred Proven track record of managing personal performance against objective targets and using data and analytics to make decisions People leadership experience - experience in managing a team of analysts is a plus Strong analytical skills with proficiency in SQL preferred Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an email address. Please apply only through careers.or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team You'll be part of a high impact, cross functional EMEA Operations team that's passionate about operational excellence and delivering an exceptional end to end customer experience. We thrive in a fast paced, collaborative environment and are committed to continuous learning, innovation, and growth. As part of our Operations leadership, you'll help shape the future of Airwallex across the region and beyond. What you'll do As Head of Operations, EMEA, you will lead and scale our regional operations team to support Airwallex's continued expansion across the EMEA region. You'll proactively explore and implement solutions that ensure a seamless customer experience, drive operational efficiency, and foster a culture of continuous improvement. Key responsibilities Strategic Planning: Develop and execute strategic plans to achieve Airwallex's goals and objectives across EMEA. Collaborate with senior management to define operational strategies, identify opportunities for improvement, and deliver initiatives that enhance efficiency and scalability. Operational Management: Oversee the day to day operations across multiple teams within the region, ensuring that performance metrics, processes, and outcomes align with organisational objectives and standards. Continuous Improvement: Continuously evaluate and optimise existing processes and workflows. Work closely with teams to streamline operations, remove bottlenecks, and introduce new technologies or processes that drive greater effectiveness and customer satisfaction. Cross Functional Collaboration: Partner with both regional and global stakeholders-including Commercial, Legal, Compliance, Product, and Technology-to ensure smooth operations, resolve challenges, and maintain clear, effective communication across functions. Performance Monitoring and Analysis: Establish and monitor key performance indicators (KPIs) for EMEA operations. Regularly analyse data to identify trends, measure progress against targets, and take corrective action when necessary. Compliance and Risk Management: Ensure adherence to all relevant laws, regulations, and industry standards. Collaborate closely with Legal and Compliance teams to manage operational risks and maintain a strong control environment. Leadership and Team Development: Build, lead, and develop a high performing operations team. Recruit and retain top talent, provide mentorship and guidance, conduct regular performance reviews, and foster a culture of learning, collaboration, and accountability. Who you are We're looking for a proactive, solutions driven leader who thrives in a fast moving, dynamic environment. Minimum qualifications: 7-10+ years' experience in a senior operations role, ideally within fintech, payments, or financial services. Proven success in leading and scaling high growth teams, preferably within a start up or scale up environment. Bachelor's or Master's degree in Business Administration, Finance, Operations, or a related field. Strong understanding of fintech operations, payment systems, and regulatory frameworks (e.g. KYC/AML, PSD2). Excellent leadership, communication, and stakeholder management skills. Strong problem solving ability, openness to new ideas, and comfort working with ambiguity and change. Fluency in English. Preferred qualifications: Experience in compliance, risk management, or business continuity planning. Experience working in a fast paced, high growth global environment. Additional language skills. Relevant certifications in operations management, compliance, or risk management. What we value Isn't afraid to take on challenges. Refuses to settle for the status quo and constantly seeks better solutions. Has strong problem solving skills and a continuous improvement mindset. Is open minded, adaptable, and quick to learn. Feels comfortable navigating ambiguity and uncertainty. What we offer At Airwallex, you'll have the opportunity to make a real impact in a rapidly growing, global fintech. We offer a competitive salary and create an environment that enables our people to do their best work: a collaborative open office space with a fully stocked kitchen, regular team building events, flexible and remote working options, and the freedom to innovate and be creative. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Dec 10, 2025
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team You'll be part of a high impact, cross functional EMEA Operations team that's passionate about operational excellence and delivering an exceptional end to end customer experience. We thrive in a fast paced, collaborative environment and are committed to continuous learning, innovation, and growth. As part of our Operations leadership, you'll help shape the future of Airwallex across the region and beyond. What you'll do As Head of Operations, EMEA, you will lead and scale our regional operations team to support Airwallex's continued expansion across the EMEA region. You'll proactively explore and implement solutions that ensure a seamless customer experience, drive operational efficiency, and foster a culture of continuous improvement. Key responsibilities Strategic Planning: Develop and execute strategic plans to achieve Airwallex's goals and objectives across EMEA. Collaborate with senior management to define operational strategies, identify opportunities for improvement, and deliver initiatives that enhance efficiency and scalability. Operational Management: Oversee the day to day operations across multiple teams within the region, ensuring that performance metrics, processes, and outcomes align with organisational objectives and standards. Continuous Improvement: Continuously evaluate and optimise existing processes and workflows. Work closely with teams to streamline operations, remove bottlenecks, and introduce new technologies or processes that drive greater effectiveness and customer satisfaction. Cross Functional Collaboration: Partner with both regional and global stakeholders-including Commercial, Legal, Compliance, Product, and Technology-to ensure smooth operations, resolve challenges, and maintain clear, effective communication across functions. Performance Monitoring and Analysis: Establish and monitor key performance indicators (KPIs) for EMEA operations. Regularly analyse data to identify trends, measure progress against targets, and take corrective action when necessary. Compliance and Risk Management: Ensure adherence to all relevant laws, regulations, and industry standards. Collaborate closely with Legal and Compliance teams to manage operational risks and maintain a strong control environment. Leadership and Team Development: Build, lead, and develop a high performing operations team. Recruit and retain top talent, provide mentorship and guidance, conduct regular performance reviews, and foster a culture of learning, collaboration, and accountability. Who you are We're looking for a proactive, solutions driven leader who thrives in a fast moving, dynamic environment. Minimum qualifications: 7-10+ years' experience in a senior operations role, ideally within fintech, payments, or financial services. Proven success in leading and scaling high growth teams, preferably within a start up or scale up environment. Bachelor's or Master's degree in Business Administration, Finance, Operations, or a related field. Strong understanding of fintech operations, payment systems, and regulatory frameworks (e.g. KYC/AML, PSD2). Excellent leadership, communication, and stakeholder management skills. Strong problem solving ability, openness to new ideas, and comfort working with ambiguity and change. Fluency in English. Preferred qualifications: Experience in compliance, risk management, or business continuity planning. Experience working in a fast paced, high growth global environment. Additional language skills. Relevant certifications in operations management, compliance, or risk management. What we value Isn't afraid to take on challenges. Refuses to settle for the status quo and constantly seeks better solutions. Has strong problem solving skills and a continuous improvement mindset. Is open minded, adaptable, and quick to learn. Feels comfortable navigating ambiguity and uncertainty. What we offer At Airwallex, you'll have the opportunity to make a real impact in a rapidly growing, global fintech. We offer a competitive salary and create an environment that enables our people to do their best work: a collaborative open office space with a fully stocked kitchen, regular team building events, flexible and remote working options, and the freedom to innovate and be creative. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Legal, Risk & Compliance (LRC) team at Airwallex is a collaborative group of legal minds and risk management experts. We're passionate about safeguarding Airwallex's operations, fostering a culture of compliance and ethical conduct, and ensuring we navigate the global financial landscape with integrity. We provide expert guidance and support to all areas of the business, proactively identifying, mitigating, and managing legal and financial risks. What you'll do As the Senior Manager, Compliance Monitoring and Oversight, you'll play a critical role in ensuring the effectiveness of Airwallex's compliance program. You'll develop, implement, and maintain a risk based compliance monitoring and oversight framework, working across Compliance and Risk teams globally. Your work will drive continuous improvement, support regulatory readiness, and help Airwallex scale responsibly. This role is based in New York, San Francisco, or London. Responsibilities: Develop, implement, and maintain a risk based compliance monitoring and oversight program across Compliance and Risk teams. Design and implement a compliance Monitoring and Oversight framework, ensuring alignment with regulatory expectations and internal policies. Manage the execution of compliance monitoring activities, including thematic reviews, continuous monitoring, and targeted assessments across various business functions. Oversee the tracking and closure of all findings and recommendations resulting from monitoring activities, driving timely and effective remediation. Partner with global teams to design, enhance, and implement effective Monitoring Activities (MAs). Assess and refine monitoring scopes and sampling strategies to improve efficiency and execution; ensure proper documentation and evidence retention. Perform Quality Assurance reviews of monitoring activities to ensure alignment with enterprise standards. Maintain and update procedures, templates, and related compliance documentation. Review first line testing methodologies and execution within the Oversight framework to ensure effectiveness. Track and report on program progress through the development of management information system reports. Identify and communicate control weaknesses or deficiencies to stakeholders, offering credible challenge where necessary. Support issue management processes and promote a strong culture of compliance across the organization. Participate in cross functional working groups focused on Monitoring and Oversight initiatives. Prepare and present comprehensive reports on compliance monitoring results, risk trends, and remediation status to senior management and the Board (or Compliance Committee). Facilitate clear and effective communication between the Compliance team, internal audit, and business units regarding monitoring scope and findings. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: Bachelor's degree in Finance, Business, Law, Compliance, or a related field. 6 8+ years of experience in QA, testing, and governance roles within FCC (AML/CTF, sanctions, fraud), Regulatory Compliance, and Risk at a regulated financial institution, fintech, or payments company. Familiarity with the fintech and payments industry and its associated obligations and risks. Strong project management skills with a track record of driving complex reviews to completion with minimal supervision. Strong stakeholder management skills to ensure QA review completion and seek stakeholder buy in. Strong research and writing skills with experience drafting formal QA reports and presenting findings to senior audiences. Analytical problem solver with the ability to synthesize complex information from multiple sources to form clear, evidence based conclusions. Willingness to learn and adapt in a high paced environment. High level of integrity, discretion, and sound judgment when handling sensitive matters. Preferred qualifications: A relevant professional certification (e.g., CAMS, CRCM, CCEP, or equivalent). Experience developing and implementing monitoring and oversight frameworks. Experience with QA testing of AI/Machine Learning driven financial crime systems and controls. Experience working in a fast paced, global, and multi cultural environment. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Dec 10, 2025
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Legal, Risk & Compliance (LRC) team at Airwallex is a collaborative group of legal minds and risk management experts. We're passionate about safeguarding Airwallex's operations, fostering a culture of compliance and ethical conduct, and ensuring we navigate the global financial landscape with integrity. We provide expert guidance and support to all areas of the business, proactively identifying, mitigating, and managing legal and financial risks. What you'll do As the Senior Manager, Compliance Monitoring and Oversight, you'll play a critical role in ensuring the effectiveness of Airwallex's compliance program. You'll develop, implement, and maintain a risk based compliance monitoring and oversight framework, working across Compliance and Risk teams globally. Your work will drive continuous improvement, support regulatory readiness, and help Airwallex scale responsibly. This role is based in New York, San Francisco, or London. Responsibilities: Develop, implement, and maintain a risk based compliance monitoring and oversight program across Compliance and Risk teams. Design and implement a compliance Monitoring and Oversight framework, ensuring alignment with regulatory expectations and internal policies. Manage the execution of compliance monitoring activities, including thematic reviews, continuous monitoring, and targeted assessments across various business functions. Oversee the tracking and closure of all findings and recommendations resulting from monitoring activities, driving timely and effective remediation. Partner with global teams to design, enhance, and implement effective Monitoring Activities (MAs). Assess and refine monitoring scopes and sampling strategies to improve efficiency and execution; ensure proper documentation and evidence retention. Perform Quality Assurance reviews of monitoring activities to ensure alignment with enterprise standards. Maintain and update procedures, templates, and related compliance documentation. Review first line testing methodologies and execution within the Oversight framework to ensure effectiveness. Track and report on program progress through the development of management information system reports. Identify and communicate control weaknesses or deficiencies to stakeholders, offering credible challenge where necessary. Support issue management processes and promote a strong culture of compliance across the organization. Participate in cross functional working groups focused on Monitoring and Oversight initiatives. Prepare and present comprehensive reports on compliance monitoring results, risk trends, and remediation status to senior management and the Board (or Compliance Committee). Facilitate clear and effective communication between the Compliance team, internal audit, and business units regarding monitoring scope and findings. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: Bachelor's degree in Finance, Business, Law, Compliance, or a related field. 6 8+ years of experience in QA, testing, and governance roles within FCC (AML/CTF, sanctions, fraud), Regulatory Compliance, and Risk at a regulated financial institution, fintech, or payments company. Familiarity with the fintech and payments industry and its associated obligations and risks. Strong project management skills with a track record of driving complex reviews to completion with minimal supervision. Strong stakeholder management skills to ensure QA review completion and seek stakeholder buy in. Strong research and writing skills with experience drafting formal QA reports and presenting findings to senior audiences. Analytical problem solver with the ability to synthesize complex information from multiple sources to form clear, evidence based conclusions. Willingness to learn and adapt in a high paced environment. High level of integrity, discretion, and sound judgment when handling sensitive matters. Preferred qualifications: A relevant professional certification (e.g., CAMS, CRCM, CCEP, or equivalent). Experience developing and implementing monitoring and oversight frameworks. Experience with QA testing of AI/Machine Learning driven financial crime systems and controls. Experience working in a fast paced, global, and multi cultural environment. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.