Job overview Job overview: Ultima are recruiting for a proactive IT Support Apprentice, with the aptitude for Technology and customer service, who will be able to provide a friendly, professional and efficient service to each and every customer in line with policies and procedures, ensuring that the customer's needs are being responded to and escalated in a timely manner. The main role will be to deliver first class technical support using all tools available to resolve at FPC, striving to improve the team's knowledge and service levels. Salary: £19,305 per annum. Benefits: Dedicated mentor Dress down Fridays 21 days annual leave Main role / Responsibilities: will include but not be limited to : Achieve and maintain personal KPI's and contribute to team SLA's Provide a high-class telephone service and meet call quality expectations Utilise in-house ITSM tool to accurately and appropriately record and manage tickets Look to drive continuous improvement to team processes and procedures Review, improve and share knowledge to enhance existing knowledge base Operate efficiently in a team environment Work effectively and efficiently under pressure in busy periods Exceptional time management and punctual in attendance Desired qualities, skills and knowledge: Excellent levels of both written and verbal communication skills Ability to organise and plan to ensure all deadlines are met Possess excellent problem-solving skills An interest in IT is mandatory Ability to work to apprenticeship learning timelines i.e. coursework submission A basic understanding of: MS Office Suite, 2013, 2016, 0365 Ms Office admin Google G Suite G Suite admin Entry requirements: The entry requirements for this Azure Cloud Support Specialist programme are as follows: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here: Find out more at the following resource: Working week: Monday to Friday, shift pattern. all details will be confirmed upon interview 37.5hrs a week. Benefits of the role: Throughout the duration of the apprenticeship, you will receive accredited training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with Ultima. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable. Other benefits include giving you the best possible start in your professional career within the IT sector. Future prospects: Progression onto Level 4 Full time role Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
Sep 11, 2025
Full time
Job overview Job overview: Ultima are recruiting for a proactive IT Support Apprentice, with the aptitude for Technology and customer service, who will be able to provide a friendly, professional and efficient service to each and every customer in line with policies and procedures, ensuring that the customer's needs are being responded to and escalated in a timely manner. The main role will be to deliver first class technical support using all tools available to resolve at FPC, striving to improve the team's knowledge and service levels. Salary: £19,305 per annum. Benefits: Dedicated mentor Dress down Fridays 21 days annual leave Main role / Responsibilities: will include but not be limited to : Achieve and maintain personal KPI's and contribute to team SLA's Provide a high-class telephone service and meet call quality expectations Utilise in-house ITSM tool to accurately and appropriately record and manage tickets Look to drive continuous improvement to team processes and procedures Review, improve and share knowledge to enhance existing knowledge base Operate efficiently in a team environment Work effectively and efficiently under pressure in busy periods Exceptional time management and punctual in attendance Desired qualities, skills and knowledge: Excellent levels of both written and verbal communication skills Ability to organise and plan to ensure all deadlines are met Possess excellent problem-solving skills An interest in IT is mandatory Ability to work to apprenticeship learning timelines i.e. coursework submission A basic understanding of: MS Office Suite, 2013, 2016, 0365 Ms Office admin Google G Suite G Suite admin Entry requirements: The entry requirements for this Azure Cloud Support Specialist programme are as follows: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here: Find out more at the following resource: Working week: Monday to Friday, shift pattern. all details will be confirmed upon interview 37.5hrs a week. Benefits of the role: Throughout the duration of the apprenticeship, you will receive accredited training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with Ultima. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable. Other benefits include giving you the best possible start in your professional career within the IT sector. Future prospects: Progression onto Level 4 Full time role Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
Overview An exciting new opportunity for an IT Support Apprentice with School ICT, based at the Head Office in Swillington, Leeds. This role would be to join our best-in-class MIS Support team who deliver software support and training on SIMS, Arbor and Scholar pack. It is our aim to help schools to make the most effective use of their MIS system. This role will primarily be working with customers to resolve queries/faults on a specialist education focused MIS helpdesk, as well as sharing best practice for use of software with customers. Full training will be given to the successful candidate on using and supporting the software. Duties and responsibilities Remotely connecting to users to investigate and fix software issues Deliver first line telephone, email and remote support across a range of software modules Helping to create professional documentation for our customer portal to help minimise helpdesk calls Complying with security, password, and data GDPR policies Continually update and develop knowledge and skills in line with market changes Desirable skills Good attention to detail Excellent problem solving and investigative skills Excellent communication skills, both verbally and written with good customer service skills Ability to work independently or effectively as part of a team Personal qualities Motivated and ambitious Organised Willingness to learn Calm under pressure Good timekeeping Entry requirements The entry requirements for this Azure Cloud Support Specialist programme are as follows: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here Future prospects The role offers long term security and the opportunity to progress into a permanent position. Important Information QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
Sep 11, 2025
Full time
Overview An exciting new opportunity for an IT Support Apprentice with School ICT, based at the Head Office in Swillington, Leeds. This role would be to join our best-in-class MIS Support team who deliver software support and training on SIMS, Arbor and Scholar pack. It is our aim to help schools to make the most effective use of their MIS system. This role will primarily be working with customers to resolve queries/faults on a specialist education focused MIS helpdesk, as well as sharing best practice for use of software with customers. Full training will be given to the successful candidate on using and supporting the software. Duties and responsibilities Remotely connecting to users to investigate and fix software issues Deliver first line telephone, email and remote support across a range of software modules Helping to create professional documentation for our customer portal to help minimise helpdesk calls Complying with security, password, and data GDPR policies Continually update and develop knowledge and skills in line with market changes Desirable skills Good attention to detail Excellent problem solving and investigative skills Excellent communication skills, both verbally and written with good customer service skills Ability to work independently or effectively as part of a team Personal qualities Motivated and ambitious Organised Willingness to learn Calm under pressure Good timekeeping Entry requirements The entry requirements for this Azure Cloud Support Specialist programme are as follows: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here Future prospects The role offers long term security and the opportunity to progress into a permanent position. Important Information QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
Overview Our Client has a fantastic opportunity to start your career within IT. You will get full training and support, which will be given throughout the apprenticeship by your employer and QA your innovative apprenticeship provider. Main responsibilities Assisting clients on their busy helpdesk working through the ticketing system and taking calls. Attending client sites alongside their engineers to assist with client issues and installations of IT & VoIP Equipment. Repairing hardware on laptops, desktops & servers where required. Maintaining cloud systems including M365 & our bespoke VoIP platform. Installing, updating, and maintaining a wide variety of software for clients. Key skills and quality requirements A passion for IT and Tech Telephone skills Keen to learn Proactive and self-motivated Basic understanding of IT Networks Full UK Driving Licence (Not essential) As well as Passionate about IT Team player Focused Dedicated Entry requirements The entry requirements for this Azure Cloud Support Specialist programme are as follows: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here Benefits Through reaching certain milestones, you'll have the opportunity to increase your salary. all details will be discussed upon interview Future prospects Future growth within the company to continue developing your career long-term. Important Information QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
Sep 11, 2025
Full time
Overview Our Client has a fantastic opportunity to start your career within IT. You will get full training and support, which will be given throughout the apprenticeship by your employer and QA your innovative apprenticeship provider. Main responsibilities Assisting clients on their busy helpdesk working through the ticketing system and taking calls. Attending client sites alongside their engineers to assist with client issues and installations of IT & VoIP Equipment. Repairing hardware on laptops, desktops & servers where required. Maintaining cloud systems including M365 & our bespoke VoIP platform. Installing, updating, and maintaining a wide variety of software for clients. Key skills and quality requirements A passion for IT and Tech Telephone skills Keen to learn Proactive and self-motivated Basic understanding of IT Networks Full UK Driving Licence (Not essential) As well as Passionate about IT Team player Focused Dedicated Entry requirements The entry requirements for this Azure Cloud Support Specialist programme are as follows: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here Benefits Through reaching certain milestones, you'll have the opportunity to increase your salary. all details will be discussed upon interview Future prospects Future growth within the company to continue developing your career long-term. Important Information QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
Due to exciting growth within the business, DDM are looking to add to their Digital and Tech teams, with roles available within Data Analysis, Web/ Apps Development and Digital Marketing. This is an advert for their Software Developer Level 4, Apprenticeship position. Overview Develop back-end and/or front end code to support applications/ website development. Using JIRA to manage own tasks and wider group's tasks to output required software. Maintaining project documentation throughout the software development lifestyle. Working with the team to implement industry best practice code, ensure vulnerabilities are patched and ensure good QA. Responsibilities Penetration testing, functional testing, regression testing and further testing based on DDM's internal testing policies. Project manages his/her own tasks using internal software, overseen by CTO. Daily meetings to allocate tasks and benchmark progress with individual reporting available through internal software. Listening to feedback meetings, requirements meetings and testing sessions to determine technical requirements. Assessing non-functional requirement data sources and converting into useful feedback. Working with the team to collect logs, feedback, customer support etc and determine any support/feedback/ticketing as required. Entry requirements Minimum of 4 GCSEs grace A-C including English and Maths Personal Qualities Have the right working attitude with a keen desire to learn and succeed Be detailed conscious and be willing to go that extra mile to make sure that the data and the processes being implemented are right Have high personal standards of work and want to be proud of what they deliver Skills Required You will be honest, willing to work hard and eager to learn You will have a high level of interest in software development and general technology You will possess some knowledge in coding/programming Any experience in WordPress Development, exposure to PHP, React, Vue or Angular highly advantageous. Skills Analytical skills Attention to detail IT skills Organisation skills Training to be Provided Software Developer Level 4 Things to consider Role is office based, please check that location is suitable Future Prospects Future Prospects: Further training upon completion of the Apprenticeship. The opportunity to secure a full-time position once the apprenticeship has concluded.
Sep 11, 2025
Full time
Due to exciting growth within the business, DDM are looking to add to their Digital and Tech teams, with roles available within Data Analysis, Web/ Apps Development and Digital Marketing. This is an advert for their Software Developer Level 4, Apprenticeship position. Overview Develop back-end and/or front end code to support applications/ website development. Using JIRA to manage own tasks and wider group's tasks to output required software. Maintaining project documentation throughout the software development lifestyle. Working with the team to implement industry best practice code, ensure vulnerabilities are patched and ensure good QA. Responsibilities Penetration testing, functional testing, regression testing and further testing based on DDM's internal testing policies. Project manages his/her own tasks using internal software, overseen by CTO. Daily meetings to allocate tasks and benchmark progress with individual reporting available through internal software. Listening to feedback meetings, requirements meetings and testing sessions to determine technical requirements. Assessing non-functional requirement data sources and converting into useful feedback. Working with the team to collect logs, feedback, customer support etc and determine any support/feedback/ticketing as required. Entry requirements Minimum of 4 GCSEs grace A-C including English and Maths Personal Qualities Have the right working attitude with a keen desire to learn and succeed Be detailed conscious and be willing to go that extra mile to make sure that the data and the processes being implemented are right Have high personal standards of work and want to be proud of what they deliver Skills Required You will be honest, willing to work hard and eager to learn You will have a high level of interest in software development and general technology You will possess some knowledge in coding/programming Any experience in WordPress Development, exposure to PHP, React, Vue or Angular highly advantageous. Skills Analytical skills Attention to detail IT skills Organisation skills Training to be Provided Software Developer Level 4 Things to consider Role is office based, please check that location is suitable Future Prospects Future Prospects: Further training upon completion of the Apprenticeship. The opportunity to secure a full-time position once the apprenticeship has concluded.