Sideways 6

Information Security Manager and Data Protection Officer Department: Engineering Employment Type: Full Time Location: Manchester, UK Reporting To: Daniel Wardin Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino's, Teva Pharmaceuticals, and Technicolor. Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer. With offices in Manchester, New York, Dubai, Tulsa, and Warsaw, we operate across North America, EMEA, and Australia. At Interact, we treat everyone with the same respect and honesty. Whether you're a developer fresh out of college or a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets. As the Information Security Risk Manager & Data Protection Officer, you will be responsible for maintaining a corporate-wide, global information risk management program and information security compliance function. Working closely with the business to develop and ensure adherence with our compliance program to assess appropriate technology platform risks and protect value in the business. A little about you Comfortable working at pace in a lean, fast-moving environment Strong bias for action - a hands-on doer who gets things done Experience in product-led or SaaS businesses is highly desirable Will take ownership of SOC 2 compliance as we prepare for certification Comfortable managing compliance processes and working cross-functionally to meet security standards Strong knowledge of information security protocols and procedures Proficiency in information risk assessment and compliance Experience in technology environments, and cloud-based SaaS environments Strong stakeholder management and reporting skills Technically savvy Experience working closely with cloud, cyber, and engineering teams desirable Knowledge and experience in different security standards and frameworks with track record in leading ISO 27001 accreditation / re-accreditation projects Excellent Communication Skills About the role Continue review and improve the security policies Implement and maintain ISMS Ensure compliance with relevant security standards and regulations (ISO 27001, SOC 2, Cyber Essentials, etc.) Experience of undergoing third-party assessments / audits (e.g. ISO27001, SOC 2, etc.) Work to acquire new accreditations in line with the business aspirations Review, implement, and test business continuity plan and policy Manage technical and business stakeholders to achieve compliance and information security goals Perform proactive risk assessments and internal process audits Work with internal teams and stakeholders to manage risks, find solutions, and resolve issues Work with external auditor for the regular auditing activities Vendor/supplier reviews Participating in the sales process - security questionnaires for prospects and/or customers Maintain and/or improve information security awareness within the business Monitoring compliance with the UK GDPR and other data protection laws, our data protection policies, awareness-raising, training, and audits. Providing advice and information on our data protection obligations. Ensuring completion and monitoring of data protection risks involved in processing via DPIA, taking into account the nature, scope, context, and purposes of the processing. Be a contact point for the ICO, assist with investigations as required in Article 36 and provide support on any other matter. Be a contact point, with contact information to be readily available to our employees and individuals about whom data is processed in the course of our activities. Benefits 25 days annual leave (with the option to buy and sell additional days) Cycle to work scheme Access to Learning & Development platform Life Insurance Auto Enrolment Pensions Healthshield (Cashback on dental check-ups and fillings, eye tests, physiotherapy, prescriptions, and much more) Reimburse for usage of personal mobile phone Free Gym membership and Free Thursday lunch for office-based staff

Enterprise Customer Success Manager Department: Customer Success Employment Type: Full Time Location: Manchester, UK Reporting To: Alex Clarke Description Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino's, Teva Pharmaceuticals, and Technicolor. Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer. With offices in Manchester, New York, Dubai, Tulsa, and Warsaw, we operate across North America, EMEA, and Australia. Click on any of our vacancies and you'll see one thing in common - they all begin with this message. Why? Because at Interact we treat everyone with the same respect and honesty. Whether you're a developer fresh out of college or a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets. We're looking for a dynamic and strategic Enterprise Customer Success Manager to join our team and lead the long-term success of our most valuable customers. This role is all about building trusted relationships, driving measurable outcomes, and unlocking growth opportunities across our enterprise portfolio. As a key partner to our customers, you'll be responsible for ensuring they achieve maximum value from our solutions, while proactively identifying opportunities for retention, upsell, expansion, and improving Net Promoter Score (NPS). A little about you Proven experience managing enterprise-level accounts in Customer Success or Account Management Strong commercial acumen with a track record of driving upsell and expansion opportunities Exceptional communication and relationship-building skills, especially with senior stakeholders Analytical mindset with the ability to interpret customer data and translate it into actionable strategies Passion for customer advocacy and delivering exceptional experiences About the role Strategic Account Management: Own a portfolio of enterprise customers, acting as their trusted advisor and advocate within the business Drive Key Metrics: Focus on customer retention, expansion, upsell, and NPS through proactive engagement and strategic planning Executive Stakeholder Engagement: Build and maintain strong relationships with senior stakeholders to align on business goals and success criteria Customer Health Monitoring: Use data-driven insights to assess account health, mitigate risks, and identify growth opportunities Value Realisation: Ensure customers are achieving their desired outcomes and continuously discovering new value from our platform Cross-Functional Collaboration: Partner with Sales, Product, and Support teams to deliver seamless customer experiences and drive account growth Success Planning: Lead strategic success planning and facilitate impactful Business Reviews to showcase ROI and align on future goals Benefits 25 days annual leave (with the option to buy and sell additional days) Cycle to work scheme Access to Learning & Development platform Life Insurance Auto Enrolment Pensions Healthshield (Cashback on dental check-ups and fillings, eye tests, physiotherapy, prescriptions and much more) Reimburse for usage of personal mobile phone Free Gym membership and Free Friday lunch for office based staff