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Graduate Software Engineer Department: Engineering Employment Type: Full Time Location: Manchester, UK Reporting To: Paul Grzybala Description Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino's, Teva Pharmaceuticals, and Technicolor. Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer. With offices in Manchester, New York, Dubai, Tulsa, Warsaw and Manila, we operate across North America, EMEA, and Australia. Click on any of our vacancies and you'll see one thing in common - they all begin with this message. Why? Because at Interact we treat everyone with the same respect and honesty. Whether you're a developer fresh out of college or a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets. As a Graduate Software Engineer, you will embark on an exciting journey to develop cutting-edge Corporate Intranet product that impacts millions of users worldwide. Under the mentorship of experienced Technical Leads and Senior Developers, you will contribute to innovative projects, solve complex problems, and grow your skills in a collaborative and supportive environment. This role offers an exceptional opportunity to kickstart your career, learn from industry experts, and make a tangible impact from day one. A little about you Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field Strong understanding of Object-Oriented Programming (OOP) concepts and principles Familiarity with SOLID principles and their application in software development Proficiency in at least one programming language, such as C#, Java, or JavaScript Familiarity with web development technologies including HTML5, CSS3, and JavaScript frameworks Basic knowledge of databases and SQL Understanding of version control systems, particularly Git Awareness of software development methodologies, especially Agile/Scrum Knowledge of data structures, including arrays, linked lists, stacks, queues, trees, graphs, and hash tables Understanding of algorithms such as sorting algorithms (e.g., quicksort, mergesort), searching algorithms (e.g., binary search), recursion, and basic algorithmic complexity (Big O notation) Strong problem-solving skills with a logical and analytical mindset Eagerness to learn and adapt to new technologies and challenges Excellent communication skills, both verbal and written Collaborative team player who thrives in a group environment High attention to detail and commitment to delivering quality work Self-motivated with the ability to take initiative and work independently when necessary Curiosity and passion for technology and software development Proactive attitude, always seeking ways to contribute and improve About the role Development Design, develop, and maintain high-quality Web and API features using languages and frameworks such as C#, .NET, ReactJS, JavaScript, and TypeScript Participate in all phases of the software development lifecycle, including requirement analysis, implementation, testing, and deployment Troubleshoot and debug software applications, identifying and resolving issues to improve performance and reliability Implement performance optimisation techniques to enhance application efficiency Collaboration Work closely with Technical Leads, Senior Developers, and the rest of the cross-functional team to deliver product features and enhancements Engage in code reviews, receiving and providing constructive feedback to uphold coding standards and best practices Collaborate with UX/UI designers to implement responsive and user-friendly interfaces Learning and Growth Embrace mentorship, actively seeking guidance and feedback to accelerate your professional development Stay updated with the latest industry trends, technologies, and best practices Participate in technical discussions, whiteboarding sessions, and brainstorming meetings to contribute ideas and solutions Engage in self-development activities, including training and certification opportunities provided by the Interact Quality Assurance Adhere to coding standards and ensure codebase integrity and quality Contribute to improving the software architecture and reducing technical debt under the guidance of senior team members Apply critical thinking to identify potential edge cases and propose pragmatic solutions Benefits 25 days annual leave (with the option to buy and sell additional days) Cycle to work scheme Access to Learning & Development platform Life Insurance Auto Enrolment Pensions Healthshield (Cashback on dental check-ups and fillings, eye tests, physiotherapy, prescriptions and much more Reimburse for usage of personal mobile phone Free Gym membership and Free Friday lunch for office based staff

Technical Consultant Department: Engineering Employment Type: Full Time Location: Manchester, UK Description Interact provides enterprise grade intranet software that connects over three million employees to leading global names like Levi's, Domino's, Teva Pharmaceuticals, and Technicolor. Our team of customer focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer. With offices in Manchester, New York, Dubai, Tulsa, Waraw, and Manila we operate across North America, EMEA, and Australia. Click on any of our vacancies and you'll see one thing in common - they all begin with this message. Why? Because at Interact we treat everyone with the same respect and honesty. Whether you're a developer fresh out of college or a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets. We are looking for a Technical Consultant who will act as a trusted advisor to enterprise customers, guiding them through complex technical challenges and ensuring successful solution adoption. You will play a pivotal role in pre sales and post sales engagements, delivering strategic technical insights, aligning solutions with business objectives, and fostering long term partnerships. Your focus will be on driving customer success through proactive guidance, technical expertise, and exceptional relationship management. A little about you Experience in technical consulting, solution architecture, or similar customer facing roles. Proven track record of supporting both pre sales and post sales technical engagements. Experience in designing and implementing enterprise level solutions. Strong ability to manage multiple projects and priorities effectively. Excellent communication, presentation, and stakeholder management skills. Experience in .NET technologies (C#, ASP.NET Core, MVC) and related frameworks, with a strong understanding of application architecture and integration. Hands on experience with relevant technologies and platforms in your domain. Ability to translate business requirements into technical solutions. Consultative mindset with a focus on delivering business value through technology. Exceptional problem solving skills and ability to think strategically. Strong interpersonal skills to build trust and long term relationships. Ability to simplify complex technical concepts for diverse audiences. Adaptability to work in fast paced environments and manage changing priorities. Continuous learner with a passion for staying updated on emerging technologies. About the role Serve as the primary technical contact for assigned customers, ensuring a seamless experience. Provide expert technical input during sales cycles, including solution architecture and design. Support proof of concept initiatives and validate technical feasibility for proposed solutions. Ensure successful implementation and optimization of solutions post deployment. Deliver proactive technical recommendations to help customers achieve strategic goals. Collaborate with cross functional teams to resolve complex technical issues quickly. Maintain deep knowledge of product capabilities and industry best practices. Act as a liaison between customers and product teams to communicate feedback and enhancements. Benefits 25 days annual leave (with the option to buy and sell additional days) Cycle to work scheme Access to Learning & Development platform Life Insurance Auto Enrolment Pensions Healthshield (Cashback on dental check ups and fillings, eye tests, physiotherapy, prescriptions and much more Reimburse for usage of personal mobile phone Free Gym membership and Free Friday lunch for office based staff

A leading tech consultancy in Manchester is seeking a Technical Consultant to guide enterprise customers through complex technical challenges. This role requires expertise in .NET technologies and a proven track record in both pre-sales and post-sales engagements. The ideal candidate will excel in stakeholder management and possess strong problem-solving skills. Join us to contribute to customer success and drive impactful solutions.

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: Manchester, UK Compensation: £40,000 - £50,000 / year Description Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino's, Teva Pharmaceuticals, and Technicolor. Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer. With offices in Manchester, New York, Dubai, Tulsa, and Warsaw, we operate across North America, EMEA, and Australia. Click on any of our vacancies and you'll see one thing in common - they all begin with this message. Why? Because at Interact we treat everyone with the same respect and honesty. Whether you're a developer fresh out of college or a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets. The Customer Success Manager is responsible for ensuring our mid-market customers have a meaningful understanding of our platform and find value in the Interact solution. They work throughout the customer lifecycle to identify customer goals and needs and align solutions to achieve impactful outcomes. The customer loyalty that the CSM earns across these organizations is critical to achieve exceptional customer outcomes (success stories), high customer retention, and growth for our business. A little about you Bachelor's degree or relevant experience Demonstrated experience retaining and growing customers in a Customer Success Role (SaaS experience preferred) Experience in Project Management, influencing and aligning internal stakeholders to achieve customer outcomes Advanced knowledge of Customer Success concepts, processes and techniques including customer interaction, escalation, retention strategies, opportunity identification and qualification) Knowledge of customer success systems Advanced Knowledge/use of MS365 tools Assertively influence customers and internal stakeholders to create the best outcome for Interact and for the customer Engage, teach, tailor to your audience, and take control in individual and group conversations Articulate customer-specific commercial insights to increase adoption of core and extended solution functionality Ask smart questions and listen well - for both the literal answers and the motivations / ambitions / fears that underpin them Are a natural storyteller with the ability to understand and engage your audience at all levels of the organization Communicate (verbally and in all written channels), in a clear, concise and professional manner tailored to the audience Are disciplined in maintaining accurate and timely data and context for all accounts enabling timeliness and accuracy in forecasting, and crisp decision making About the role Build meaningful and trusting relationships across a wide variety of mid-market and SMB organizations Own and manage the planning and execution of all customer activity and interactions from onboarding through offboarding Have a strategic approach to customer base segmentation to help manage and prioritise a varied customer base Plan and engage in strategic interactions with customers where the customer realises value from the interaction and where we gain insight to future opportunity Maintain alignment on outcomes, value-measurement, change management and adoption strategy Analyse and respond to customer health data (Identify churn risk and work towards solutions to reduce risk) Identify customer issues and needs and work in partnership with internal teams and customer toward solutions Identify, qualify and drive upsell and expansion opportunities to meet targets Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs, and communicate new features and functionality of the product on a regular basis Function as the customer advocate and translate customer usage and feedback into actionable insights for how we can better serve our customers Maintain accurate and timely data and context for all accounts enabling billing, forecasting, and crisp decision making Responsible for building out and maintaining Customer Success platform, liaising with supplier and raising tickets when needed Benefits 25 days annual leave (with the option to buy and sell additional days) Cycle to work scheme Access to Learning & Development platform Life Insurance Auto Enrolment Pensions Healthshield (Cashback on dental check-ups and fillings, eye tests, physiotherapy, prescriptions and much more) Reimburse for usage of personal mobile phone Free Gym membership and Free Friday lunch for office based staff

A leading digital solutions company in Manchester is seeking a Customer Success Manager to help mid-market customers effectively utilize their platform. The role involves managing customer interactions, identifying needs, and driving customer loyalty and growth through strategic engagement. Ideal candidates will have experience in Customer Success roles, strong project management skills, and the ability to communicate effectively at all levels.