Valsoft Corp
Shefford, Bedfordshire
We are looking for a motivated Senior Customer Success Manager to join our growing commercial team in the EMEA region. ABOUT THE AVIATION GROUP: Our Aviation group delivers innovative software solutions that transform airport and operational management. Our products are trusted by global customers to improve efficiency, streamline operations, and enhance passenger experiences. As part of a global network of specialized software companies, our aviation teams operate with entrepreneurial agility while benefiting from shared expertise, innovation, and best practices across the wider Valsoft group. ABOUT VALSOFT CORP: Established in Canada in 2015, Valsoft has grown to a global portfolio of 118+ companies, acquiring and developing vertical market software companies, enabling each business to deliver the best mission critical solutions for customers in their respective industries. A key tenet of Valsoft's philosophy is to invest in well established businesses and foster an entrepreneurial environment that molds companies into leaders in their respective industries. Valsoft looks to buy, hold, and create value through long term partnerships with existing management. INVESTMENT APPROACH: Unlike private equity and venture capital firms, we are Entrepreneurs who Buy, Enhance and Grow Software Businesses. That's right; we don't sell businesses. We form a strategic alliance with existing management teams. We recognize the dedication and perseverance required to create a firm and place a premium on customers' and workers' well being over short term goals. CULTURE: Valsoft is more than just a place to work; we're a team. We mean it when we say people are our greatest assets, so investing in them is our number one priority. We create an environment where our employees feel first day on the job excitement, day after day, creating a culture of high performers and collaboration. We celebrate our milestones, and we're proud of them. We Dream Big, Stay Humble, and Stay Hungry. We are seeking an enthusiastic and results driven Senior Customer Success Manager to help support and grow key customers of our aviation companies (Quantum, Zafire) across the EMEA region. This role is ideal for someone with a passion for technology and aviation who enjoys building relationships, identifying new business opportunities, and supporting clients in achieving their operational goals through innovative software solutions. You will work closely with the Sales, Professional Services and Product teams to optimise customer retention, satisfaction, and drive upsell and cross sell initiatives for key customers. Key Responsibilities Customer Relationship Management Serve as the primary point of contact and trusted advisor for assigned aviation customers. Develop strong, long term customer relationships at both operational and executive levels. Conduct regular business reviews to monitor adoption, performance, and value realisation. Customer Retention & Success Metrics Drive high customer satisfaction and NPS performance across the portfolio. Ensure timely renewals and proactively mitigate risks to retention. Monitor customer health scores and take strategic actions to improve engagement. Revenue Growth (Cross Sell & Upsell) Identify opportunities for value expansion within existing accounts. Collaborate with Sales teams to propose relevant solutions and services. Meet and exceed assigned revenue expansion targets. Product & Business Understanding Build deep expertise in aviation operations and how customers use our products. Understand customer workflows, operational challenges, and industry regulations. Future Product Responsibilities Gather customer requirements and translate them into structured PRD documentation. Work closely with Product Managers and Development teams to prioritise and implement enhancements. Act as the customer advocate internally - ensuring product decisions reflect real world needs. Operational Excellence Manage onboarding, training, and adoption programs for new customers or product expansions. Track KPIs (usage, adoption, NPS, renewal performance, revenue expansion). Maintain accurate customer records in CRM and CS tools. Cross Functional Collaboration Work closely with Support, Product, Sales, and Engineering teams to resolve issues and deliver a seamless customer experience. Communicate customer insights, trends, and risks to leadership. REQUIRED / MINIMUM QUALIFICATIONS Bachelor's degree in Business, Marketing, or a related field (or equivalent practical experience) 3+ years of experience in customer success or account management Strong communication and presentation skills Confidence in engaging with clients across multiple channels (phone, email, events, virtual meetings) Experience with CRM systems (e.g., HubSpot) Highly organized with a strong attention to detail and a proactive mindset Fluent in English (additional European languages are an asset) ADDITIONAL OR PREFERRED QUALIFICATIONS Experience in the aviation, software, or SaaS sectors Familiarity with sales in technical or operational environments Understanding of airport or logistics operations is a plus Willingness to travel within the EMEA region for client visits or events Team oriented, ambitious, and eager to grow within an international organization Benefits Join a global aviation software group with a local, collaborative culture Professional development and international career growth opportunities Work with cutting edge technology that shapes airport operations Supportive and dynamic team environment Hybrid or remote flexibility depending on location Ready to join a collaborative and innovative team where you can make an immediate impact? We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
We are looking for a motivated Senior Customer Success Manager to join our growing commercial team in the EMEA region. ABOUT THE AVIATION GROUP: Our Aviation group delivers innovative software solutions that transform airport and operational management. Our products are trusted by global customers to improve efficiency, streamline operations, and enhance passenger experiences. As part of a global network of specialized software companies, our aviation teams operate with entrepreneurial agility while benefiting from shared expertise, innovation, and best practices across the wider Valsoft group. ABOUT VALSOFT CORP: Established in Canada in 2015, Valsoft has grown to a global portfolio of 118+ companies, acquiring and developing vertical market software companies, enabling each business to deliver the best mission critical solutions for customers in their respective industries. A key tenet of Valsoft's philosophy is to invest in well established businesses and foster an entrepreneurial environment that molds companies into leaders in their respective industries. Valsoft looks to buy, hold, and create value through long term partnerships with existing management. INVESTMENT APPROACH: Unlike private equity and venture capital firms, we are Entrepreneurs who Buy, Enhance and Grow Software Businesses. That's right; we don't sell businesses. We form a strategic alliance with existing management teams. We recognize the dedication and perseverance required to create a firm and place a premium on customers' and workers' well being over short term goals. CULTURE: Valsoft is more than just a place to work; we're a team. We mean it when we say people are our greatest assets, so investing in them is our number one priority. We create an environment where our employees feel first day on the job excitement, day after day, creating a culture of high performers and collaboration. We celebrate our milestones, and we're proud of them. We Dream Big, Stay Humble, and Stay Hungry. We are seeking an enthusiastic and results driven Senior Customer Success Manager to help support and grow key customers of our aviation companies (Quantum, Zafire) across the EMEA region. This role is ideal for someone with a passion for technology and aviation who enjoys building relationships, identifying new business opportunities, and supporting clients in achieving their operational goals through innovative software solutions. You will work closely with the Sales, Professional Services and Product teams to optimise customer retention, satisfaction, and drive upsell and cross sell initiatives for key customers. Key Responsibilities Customer Relationship Management Serve as the primary point of contact and trusted advisor for assigned aviation customers. Develop strong, long term customer relationships at both operational and executive levels. Conduct regular business reviews to monitor adoption, performance, and value realisation. Customer Retention & Success Metrics Drive high customer satisfaction and NPS performance across the portfolio. Ensure timely renewals and proactively mitigate risks to retention. Monitor customer health scores and take strategic actions to improve engagement. Revenue Growth (Cross Sell & Upsell) Identify opportunities for value expansion within existing accounts. Collaborate with Sales teams to propose relevant solutions and services. Meet and exceed assigned revenue expansion targets. Product & Business Understanding Build deep expertise in aviation operations and how customers use our products. Understand customer workflows, operational challenges, and industry regulations. Future Product Responsibilities Gather customer requirements and translate them into structured PRD documentation. Work closely with Product Managers and Development teams to prioritise and implement enhancements. Act as the customer advocate internally - ensuring product decisions reflect real world needs. Operational Excellence Manage onboarding, training, and adoption programs for new customers or product expansions. Track KPIs (usage, adoption, NPS, renewal performance, revenue expansion). Maintain accurate customer records in CRM and CS tools. Cross Functional Collaboration Work closely with Support, Product, Sales, and Engineering teams to resolve issues and deliver a seamless customer experience. Communicate customer insights, trends, and risks to leadership. REQUIRED / MINIMUM QUALIFICATIONS Bachelor's degree in Business, Marketing, or a related field (or equivalent practical experience) 3+ years of experience in customer success or account management Strong communication and presentation skills Confidence in engaging with clients across multiple channels (phone, email, events, virtual meetings) Experience with CRM systems (e.g., HubSpot) Highly organized with a strong attention to detail and a proactive mindset Fluent in English (additional European languages are an asset) ADDITIONAL OR PREFERRED QUALIFICATIONS Experience in the aviation, software, or SaaS sectors Familiarity with sales in technical or operational environments Understanding of airport or logistics operations is a plus Willingness to travel within the EMEA region for client visits or events Team oriented, ambitious, and eager to grow within an international organization Benefits Join a global aviation software group with a local, collaborative culture Professional development and international career growth opportunities Work with cutting edge technology that shapes airport operations Supportive and dynamic team environment Hybrid or remote flexibility depending on location Ready to join a collaborative and innovative team where you can make an immediate impact? We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
Valsoft Corp
Blythe Bridge, Staffordshire
About SDS SDS is the leader in development software tailored to the housing industry, delivering market-leading solutions and consultancy services to optimise the development of both affordable and commercial homes. In the UK, our tools are valuable to those navigating the complexities of social housing, supporting local authorities, housing associations, and private developers in meeting the growing demand for council homes and other affordable options. Our software suite, designed by experts with deep experience in both the UK social housing sector and private markets, empowers you with enhanced control and visibility over your development program, ensuring efficient delivery and management of housing projects. About the role Are you passionate about creating software that customers love? As our Product Manager, you'll be the champion of our users, turning real-world challenges into breakthrough SaaS solutions. You will: Be the Voice of the Customer : Dive into user feedback, market trends and analytics to uncover unmet needs and hidden opportunities. Own the Roadmap: Translate strategic goals into clear, inspiring product visions and user stories. Prioritise features that drive engagement, growth and retention. Collaborate Relentlessly: Partner with sales, marketing, UX and engineering teams to architect intuitive experiences-and then roll up your sleeves to deliver them. Drive Innovation: Experiment with new technologies, champion A/B tests, and measure impact to continuously elevate our platform's value. Deliver Exceptional Value: Ensure every new release delights customers, outpaces competitors and meets ambitious business KPIs. If you thrive on balancing big-picture thinking with meticulous execution - and you're excited to shape the future of our SaaS portfolio - this role is your opportunity to make a tangible difference. Join us and help build products that transform how our customers work. At SDS, we are committed to fostering a culture that supports growth, flexibility, and a great work-life balance. Join us in making an impact. SDS is an Equal Opportunities Employer We celebrate diversity and are committed to creating an inclusive environment for all employees. We don't discriminate based on race, colour, religion, sex, sexual orientation, gender identity, disability or any other protected characteristic under applicable law. Our goal is to ensure that every individual is treated with dignity and respect in all aspects of employment, recruitment, and workplace policies. Key responsibilities: Own the product backlog, ensuring it contains well-defined user stories with clear business value Prioritise backlog items to maximize business value and align with company strategy. Collaborate with stakeholders to gather requirements and translate them into actionable product features Work closely with development teams to refine requirements and provide clarification during sprints Validate delivered features against acceptance criteria and business requirements Conduct regular product demos and collect feedback from stakeholders Monitor key product metrics and make data-driven decisions Stay informed about market trends, competitive landscape, and customer needs Develop and maintain product roadmaps aligned with business objectives Lead and participate in agile ceremonies including sprint planning, daily stand-ups, and retrospectives Collaborate with marketing and sales teams to develop go-to-market strategies Manage customer expectations and communicate product updates effectively Experience and Skills: Experience as a Product Owner or Product Manager in a SaaS environment Experience of the UK social housing sector and private markets Strong understanding of agile methodologies and Scrum framework Proven track record of delivering successful software products Excellent analytical and problem-solving skills Superior communication and stakeholder management abilities Experience with product backlog management and user story creation Understanding of software development processes and technical concepts Ability to balance business needs with technical constraints Experience using product management tools (Jira, Confluence, etc.) Preferred Skills and Qualifications: Certified Scrum Product Owner (CSPO) or similar certification Experience with data analysis and product metrics Knowledge of UX/UI design principles Familiarity with product discovery techniques (customer interviews, A/B testing, etc.) Personal Characteristics: Customer-centric mindset with strong empathy for user needs Strategic thinker who can balance long-term vision with short-term execution Excellent prioritisation skills and ability to make trade-offs Detail-oriented with strong organisational capabilities Self-motivated with a proactive approach to problem-solving Collaborative team player who thrives in cross-functional environments Comfortable with ambiguity and adapting to changing priorities Benefits of working with SDS At SDS, we believe in empowering our employees with the right support, flexibility, and benefits to help them thrive both professionally and personally. Here's what we offer: Competitive base salary. Commission structure for customer growth and retention contributions. Workplace pension scheme with employer contribution. Private Healthcare coverage through Aviva Health (including Mental Health Support). Life assurance (4x your salary). 25 days annual leave, plus 8 UK bank holidays. Sick pay and compassionate leave policies Fully Remote working Professional development opportunities and attendance at industry events Internal leadership development opportunities Closing date for this position is 18th August 2025
About SDS SDS is the leader in development software tailored to the housing industry, delivering market-leading solutions and consultancy services to optimise the development of both affordable and commercial homes. In the UK, our tools are valuable to those navigating the complexities of social housing, supporting local authorities, housing associations, and private developers in meeting the growing demand for council homes and other affordable options. Our software suite, designed by experts with deep experience in both the UK social housing sector and private markets, empowers you with enhanced control and visibility over your development program, ensuring efficient delivery and management of housing projects. About the role Are you passionate about creating software that customers love? As our Product Manager, you'll be the champion of our users, turning real-world challenges into breakthrough SaaS solutions. You will: Be the Voice of the Customer : Dive into user feedback, market trends and analytics to uncover unmet needs and hidden opportunities. Own the Roadmap: Translate strategic goals into clear, inspiring product visions and user stories. Prioritise features that drive engagement, growth and retention. Collaborate Relentlessly: Partner with sales, marketing, UX and engineering teams to architect intuitive experiences-and then roll up your sleeves to deliver them. Drive Innovation: Experiment with new technologies, champion A/B tests, and measure impact to continuously elevate our platform's value. Deliver Exceptional Value: Ensure every new release delights customers, outpaces competitors and meets ambitious business KPIs. If you thrive on balancing big-picture thinking with meticulous execution - and you're excited to shape the future of our SaaS portfolio - this role is your opportunity to make a tangible difference. Join us and help build products that transform how our customers work. At SDS, we are committed to fostering a culture that supports growth, flexibility, and a great work-life balance. Join us in making an impact. SDS is an Equal Opportunities Employer We celebrate diversity and are committed to creating an inclusive environment for all employees. We don't discriminate based on race, colour, religion, sex, sexual orientation, gender identity, disability or any other protected characteristic under applicable law. Our goal is to ensure that every individual is treated with dignity and respect in all aspects of employment, recruitment, and workplace policies. Key responsibilities: Own the product backlog, ensuring it contains well-defined user stories with clear business value Prioritise backlog items to maximize business value and align with company strategy. Collaborate with stakeholders to gather requirements and translate them into actionable product features Work closely with development teams to refine requirements and provide clarification during sprints Validate delivered features against acceptance criteria and business requirements Conduct regular product demos and collect feedback from stakeholders Monitor key product metrics and make data-driven decisions Stay informed about market trends, competitive landscape, and customer needs Develop and maintain product roadmaps aligned with business objectives Lead and participate in agile ceremonies including sprint planning, daily stand-ups, and retrospectives Collaborate with marketing and sales teams to develop go-to-market strategies Manage customer expectations and communicate product updates effectively Experience and Skills: Experience as a Product Owner or Product Manager in a SaaS environment Experience of the UK social housing sector and private markets Strong understanding of agile methodologies and Scrum framework Proven track record of delivering successful software products Excellent analytical and problem-solving skills Superior communication and stakeholder management abilities Experience with product backlog management and user story creation Understanding of software development processes and technical concepts Ability to balance business needs with technical constraints Experience using product management tools (Jira, Confluence, etc.) Preferred Skills and Qualifications: Certified Scrum Product Owner (CSPO) or similar certification Experience with data analysis and product metrics Knowledge of UX/UI design principles Familiarity with product discovery techniques (customer interviews, A/B testing, etc.) Personal Characteristics: Customer-centric mindset with strong empathy for user needs Strategic thinker who can balance long-term vision with short-term execution Excellent prioritisation skills and ability to make trade-offs Detail-oriented with strong organisational capabilities Self-motivated with a proactive approach to problem-solving Collaborative team player who thrives in cross-functional environments Comfortable with ambiguity and adapting to changing priorities Benefits of working with SDS At SDS, we believe in empowering our employees with the right support, flexibility, and benefits to help them thrive both professionally and personally. Here's what we offer: Competitive base salary. Commission structure for customer growth and retention contributions. Workplace pension scheme with employer contribution. Private Healthcare coverage through Aviva Health (including Mental Health Support). Life assurance (4x your salary). 25 days annual leave, plus 8 UK bank holidays. Sick pay and compassionate leave policies Fully Remote working Professional development opportunities and attendance at industry events Internal leadership development opportunities Closing date for this position is 18th August 2025