Operations Resources

Carpenter / Fire Door Engineer Looking for an experienced Carpenter to mostly do remedials, service and maintain work on fire doors that have been found to be non-compliant with new regulations. Ideally, we are looking for someone who has knowledge of Fire Doors although training can be offered. This is a full-time permanent role with expensed co. van, tools, uniform, expenses credit card etc. The work is across the South Coast from Southampton to Brighton. An ideal home location would be anywhere around Havant / Portsmouth / Chichester. The client is a large social housing association with 100's of blocks of flats and MDU properties. The Employer holds BM Trada Fire Door Certification and is a specialist in Fire Life Safety Systems company. Service calls are 1-2 man jobs depending on nature of issues, you will mostly work on your own. Standard hours Mon - Friday 08:30 - 16:30. Salary depending on experience £36 - £38K + Van, paid holidays, pension, and business use company van. To apply for this role, you must: be an experienced Carpenter confident hanging a wide variety of doors (with ideally Fire Door experience) hold a full manual UK drivers' licence (max 6 points) have a clear DBS (criminal records check) live between Southampton and Brighton (ideally in the PO postcode area). In addition, you will also be trained to undertake Fire Door Inspections and create reports. Applicants need to be confident on IT, e-mails, attaching / uploading files, filling in online reports etc.

Fibre Engineer / Fibre Splicer Looking for an experienced fibre to the home engineer to work in MDU new build environments doing mostly single fibre splicing. The company specialise in IRS systems (integrated reception systems for TV, radio etc) and deliver the FTTH via this. This is a full time PAYE permanent job working on project across London. Company Van provided and travel expenses paid. All tools, uniform, PPE and equipment will be supplied and training will be given. As this role is to work inside buildings that are construction sites an ECS / CSCS card is required. The company will train you on including how to splice on nodes of up to 96-core fibre optic cables. To apply for the is role you must: have fibre splicing experience. a full UK drivers licence be flexible to work across London

Fibre Delivery Supervisor FTTP Looking for 2 new Supervisors to monitor around 10 teams each of FTTP, FTTH Engineers working on customer connections across the London M25 region. The work is mostly final connection from pole to property. The teams are mostly 2-men in a van sub-contractors. Work is on behalf of one client, a broadband provider offering ultra-fast full fibre internet. Applicants should either have previously worked as a Fibre Delivery Supervisor, or be an experienced Senior FTTH Engineer looking for an off the tools supervisory / managerial role. Salary £36000, rising to £38000 after 6 months probation and a bonus scheme (to be discussed at interview). This is a full time PAYE permanent job, company van, fuel and expenses all provided.

IT Managed Services 3rd Line Service Desk Engineer Location: Cardiff, United Kingdom Reports to: Head of Service Desk Hours: 40hrs per week, which will include a rota & night shifts. Job Summary: The Third Line Service Desk Engineer will be responsible for providing advanced technical support, managing the infrastructure and security requirements of the client. This role involves handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service. The ideal candidate should be driven, collaborative, and supportive to both internal staff, and the clients the business supports. Working alongside an extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services. Maintain patching schedules for VMs, Microsoft applications, third-party applications, and anti-virus definitions including Microsoft Defender. Apply critical and high-risk patches within 14 days of release across the estate to maintain compliance with Cyber Essentials standards. Monitor usage & availability via the internal monitoring platform. Report on compliance with required policy, and remediation efforts where applicable. MDM/Intune/Autopilot/Endpoint Management Support the current MDM stack, including Microsoft Intune, Apple Business Manager, and MaaS360 (legacy). Support device endpoints using Manage Engine Endpoint & Applications Manager. Maintain patching schedules and configuration for various devices via policy, and daily checks. Ensure daily compliance with application stack and security baselines. Manage the zero-touch Autopilot deployment process, identifying efficiency gains Monitor usage & availability via the internal monitoring platform. Report on endpoint coverage and compliance. Automation Champion the development of automation across the client estate. Script, using PowerShell, to reduce complexity and increase productivity across the Microsoft environment. Develop smoother, more efficient ways of working. Backup Management Working with SaaS backup solution to ensure efficient and smooth operation Triaging tickets received via service desk escalation. Liaising with 3rd party support for critical requests. Disaster Recovery and Restore Testing Management: Manage, Review, and ensure the Disaster Recovery Plan is fit for purpose, via detailed documentation in conjunction with the client. Monthly testing, Conduct regular disaster recovery assurance testing for various systems, including (but not limited to) Azure infrastructure failover, M365 backup/restore, network infrastructure failover. Act as one of the primary points of contact for incident response, and Major Incident Management (MiM). Participate in monthly continuous improvement meetings and collaborate with stakeholders to define recovery objectives, including Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). Ensure compliance and documentation remain constant, based on industry standards and organisation expectations Proactive & Continuous Upgrade Management Rigorous and regular monitoring of the client estate, including all IaaS, SaaS, and connectivity, identifying where efficiencies and solutions could be upgraded. Monthly client meetings to demonstrate your technical expertise, and be supportive in answering questions, and discussing options. Technical Project involvement for continued client development. Service Desk Ticketing & Service Requests Ticket handling and identification Ticket Categorisation and prioritisation Investigation & diagnosis Escalate/Reassign tickets with internal and external stakeholders Develop KB solutions Ticket resolutions Complaint Handling Qualifications and Skills Bachelor's degree in computer science, Information Technology, or a related field. AZ-104: Microsoft Azure Administrator Minimum of 5 years of experience in a similar role. Strong knowledge of infrastructure and security management. Experience with Azure, AWS, Intune, Manage Engine (Endpoint Central, Applications Manager) Excellent problem-solving and communication skills. Proficiency in managing virtual machines, network devices, and security systems. Ability to handle complex technical issues and provide advanced support. Strong analytical and reporting skills.

Seed Recruitment are currently have a lovely nursery that are seeking a qualified, passionate Nursery Practitioner, they will accept term time only If you are level 2 or 3 qualified or have an interest in pursuing a career in childcare then this is the nursery for you! There are plenty of ways to progress and are offered fantastic training and support Duties will include: To contribute to a programme of activities suitable to the age range of children in your area, in conjunction with other staff. Support all staff and engage in a good staff team. Liaise with and support parents and other family members. To attend out of working hours activities, e.g. training, monthly staff meetings, parent's evenings, summer fayre, Christmas party, etc. To be flexible within working practices of Nursery. Be prepared to help where needed, including to undertake certain domestic jobs within the Nursery, e.g. preparation of snack meals, cleansing of equipment, etc. Work alongside the manager and staff team to ensure that the philosophy behind the project is fulfilled. Recording accidents in the accident book.

Project Manager Looking for an experienced Project Manager who has worked on data cabling projects, to lead delivery of projects from data cabling infrastructure to end point installation in retail clients premises across the UK and Ireland. Will require regular travel UK wide for client meetings, site visits etc. Driving licence required. Salary £44 - £47000 + £4K car allowance. Responsibilities: Plan, prepare and manage the delivery of a wide range of projects Develop plans covering scope, timelines, resource, costs, quality and risk Manage the people and services assigned to your projects Prepare reports and updates both operational and financial for all stakeholders Deal with escalations, problems or concerns maintaining a positive image Attend customer facing meetings Process any variations or changes to the project scope and work with estimating team to build suitable quotations Demonstrate Health and Safety leadership Ensure adherence to all company policies, standards, processes, and procedures. Participate with the bid team as required to assist with effective pricing and service design for potential new opportunities Play a key role in promoting the company's brand and working with the sales team Skills And Requirements: Extremely structured and organised in approach An exceptional communicator at all levels Significant experience delivering projects and solutions into the Retail and Hospitality sectors Excellent interpersonal skills, ability to influence and deal with difficult situations Analytical thinker, able to effectively plan and prepare, identify and define problems, innovate and develop workable solutions. Solid understanding of Networking, Wi-Fi, cabling infrastructure, IT solutions Proficient across O365 and Project Management solutions

Security Systems Field Service Engineer - CCTV, Access Control and Door Entry Looking for an experienced CCTV, Security Systems Field Service Engineer to repair faults on CCTV, Access Control and Door Entry Systems, systems like: Hikvision, Comelit, Paxton etc. You will be joining a small team covering issues on systems in both residential and commercial environments. The work is mostly service maintenance calls with some small works projects. The client has service work across the South of London M25 area, we are ideally looking for an Engineer who is based in the South of London or Kent or Surrey area. Salary will depend on experience, likely to be in the region of £35 - £40000 + business use company van. There is on call is 1 in 4 Saturday and Sunday daytime hours only (there is no nights on this), which adds around £2K in on call payment, and 1.5x over time for any hours worked, they pay door to door as overtime. This is a full time PAYE permanent position. To apply for this position you must: have worked as a Security Systems Engineer hold a full UK driving licence have no issues passing a DBS check be willing to work 1 in 4 weekend on call live in a: SW, SE, TW, KT, SM, CR, DA or BR postcode area.

Operations Problem Manager £30K Hybrid home and Cardiff office based Mon - Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies. Lead problem management analytics, reporting and meetings and resolutions with colleagues and customers Main Tasks and Objectives To perform an initial ITIL gap analysis, produce a plan and implement actions to address areas of improvement. Develop a culture of ITIL best practices within service operations. Implement and maintain Problem management methodology, process, and policies. Lead problem management within the business and organise cross department teams to ensure consistency in problem identification and reporting. Lead customer interaction in relation to problem management working closely with customer facing teams. Define Service catalogue and ensure it is reviewed and updated periodically. Service design, design and document the client's new and existing services through process documents and visuals. Implement - Review and update service transition processes and ensure best practice adherence. Continuous Service Improvement (CSI), review data and identify areas for continuous service improvement. Develop Problem management and business information dashboards and reporting. Work with internal and customer technical teams to define problem risk and impact, investigations, action owners and timeframes. Maintain excellent standards of documentation including minutes or meetings, reports and business insights. Analyse available business data to identify trends and patterns and provide executive insights relating to areas of focus. Assist the Executive and management teams building a culture of continuous service improvement. Provide input into proposals/RFPs for service improvements or service enhancements. Monitor service performance trends and work with projects, service desk and maintenance operations to make sure CSI trends and problems are identified and reported. Work with the Account Managers to demonstrate problem management and potential upsell opportunities. Attend customer meetings as appropriate and as directed by the Executive directors e.g. CSI and problem meetings, Service reviews. Outcomes and Deliverables Professional, confidential and efficient Problem and Service management. High level of customer service both externally and internally across the organisation. High level of staff morale in line with the values of the organisation. Support the development of continuous improvement culture within the business. High level of health, safety and legal compliance. Person Specification The Service Problem manager would be expected to demonstrate the following skills and behaviours: Self-Motivated- takes the lead with all problem management initiatives and is passionate about the identification and implementation of service improvement initiatives. Continuously seeking to improve their knowledge of ITIL standards, the business and Problem trends, can work alone to interrogate data and to identify trends and insights. Analytical- experienced in evaluating IT service management risks and their impact. Proficient in the use of Excel and PowerBi and can introduce other tools that would improve the company's problem management or services. Time management and urgency - Proficient in prioritising investigations and prioritising fixes. Excellent technical skills and ITSM experience. Excellent standards of communication.

Security Systems Field Service Engineer - CCTV Access Control Sub-contract, rolling relationship. Looking for an experienced Field Service Engineer able to fault find and service a variety of CCTV, Access Control and Door Entry Security Systems installed in blocks of flats. This role it to work on a social housing service maintenance contract that covers mostly SE and SW areas of London. Applicants for this role must be set up for contracting with own vehicle, tools etc. Day rate is £250 per day. Ideally looking for 5 days per week commitment Mon - Friday.

Delivery Driver / Warehouse Driver Job Title: Field Support Technician Salary: £27000 Location: Billingshurst and customer sites UK wide. Looking for an experienced warehouse stores or delivery driver to support a Field Engineering team that operate UK wide. This role starts in the warehouse in Billingshurst daily, loading up materials and AV equipment. You will then drive the van and deliver to either 1 large site or multiple smaller job sites. On larger sites you will assist the Engineers on installations of AV equipment (training provided). To apply for this role you must be over 21 years of age and have held your full UK manual drivers licence for more than 12 months. You must be physically fit and willing to help out on sites as well as undertake warehouse duties. Occasionally this role will require overnight stays due to distances travelled (expenses paid). This role has proven career progression into a Field Engineer role.

Looking for an experience Accounts Manager to lead a team of 5, 2 Purchase Ledger, 2 in Credit Control and 1 Sales Invoicing for a £100M+ T/O business in Harlow. This role will be office based (can offer 1 day hybrid flexibility). Job Spec: Group Accounts Receivable & Payable Manager £50,000 Basic Salary Role Overview We are seeking a motivated and detail-oriented Head of Accounts Receivable & Payable, responsible for leading the Group's end-to-end transactional finance operations, ensuring efficient management of sales ledger, credit control, purchase ledger, supplier payments, and cash flow optimisation. The role is accountable for maintaining robust financial controls, improving working capital performance and driving process efficiencies. Key Responsibilities Leadership & Team Management Lead, develop, and manage the Billing, Credit Control, and Accounts Payable teams. Set clear objectives, performance metrics, and development plans for team members. Build a high-performing transactional finance function focused on service, accuracy, and efficiency. Accounts Receivable / Sales Ledger Oversee accurate and timely invoicing, billing, cash allocation, and reconciliation processes. Ensure debtor balances are actively managed and aged debt is minimised. Monitor AR KPIs including DSO, overdue debt, collections performance, dispute resolution, and cash forecasting. Drive process improvements to accelerate invoice-to-cash cycles. Credit Control & Collections Own credit control strategy, customer credit risk assessment, and collections policies. Establish and enforce credit limits, payment terms, escalation procedures, and bad debt controls. Manage aged debt recovery and support legal escalation where required. Monitor provisioning and bad debt exposure. Accounts Payable / Purchase Ledger Lead supplier invoice processing, approval workflows, reconciliations, and payment execution. Ensure supplier payments are accurate, timely, and aligned with agreed terms. Optimise payment cycles to support working capital objectives while maintaining supplier relationships. Cash Flow & Working Capital Support cash flow forecasting through effective management of receivables and payables. Drive working capital improvement initiatives. Other Maintain strong internal controls across transactional finance activities. Support internal and external audits. Drive automation, standardisation, and continuous improvement across AR/AP processes. Provide regular reporting and insight to senior finance leadership. Improve reporting, workflow efficiency, and data quality. Key Skills & Experience Team management and leadership experience in Accounts Receivable, Accounts Payable, Credit Control, or Transactional Finance. Strong understanding of sales ledger, purchase ledger, credit risk, collections, and cash management. Proven track record of improving processes, controls, and working capital performance. Excellent analytical, leadership, communication, and stakeholder management skills. Strong understanding of internal controls and audit requirements. Proving experience in aged debt reduction. Team engagement and productivity.

Operations Problem Manager £30K Hybrid home and Cardiff office based Mon - Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies. Lead problem management analytics, reporting and meetings and resolutions with colleagues and customers Main Tasks and Objectives To perform an initial ITIL gap analysis, produce a plan and implement actions to address areas of improvement. Develop a culture of ITIL best practices within service operations. Implement and maintain Problem management methodology, process, and policies. Lead problem management within the business and organise cross department teams to ensure consistency in problem identification and reporting. Lead customer interaction in relation to problem management working closely with customer facing teams. Define Service catalogue and ensure it is reviewed and updated periodically. Service design, design and document the client's new and existing services through process documents and visuals. Implement - Review and update service transition processes and ensure best practice adherence. Continuous Service Improvement (CSI), review data and identify areas for continuous service improvement. Develop Problem management and business information dashboards and reporting. Work with internal and customer technical teams to define problem risk and impact, investigations, action owners and timeframes. Maintain excellent standards of documentation including minutes or meetings, reports and business insights. Analyse available business data to identify trends and patterns and provide executive insights relating to areas of focus. Assist the Executive and management teams building a culture of continuous service improvement. Provide input into proposals/RFPs for service improvements or service enhancements. Monitor service performance trends and work with projects, service desk and maintenance operations to make sure CSI trends and problems are identified and reported. Work with the Account Managers to demonstrate problem management and potential upsell opportunities. Attend customer meetings as appropriate and as directed by the Executive directors e.g. CSI and problem meetings, Service reviews. Outcomes and Deliverables Professional, confidential and efficient Problem and Service management. High level of customer service both externally and internally across the organisation. High level of staff morale in line with the values of the organisation. Support the development of continuous improvement culture within the business. High level of health, safety and legal compliance. Person Specification The Service Problem manager would be expected to demonstrate the following skills and behaviours: Self-Motivated- takes the lead with all problem management initiatives and is passionate about the identification and implementation of service improvement initiatives. Continuously seeking to improve their knowledge of ITIL standards, the business and Problem trends, can work alone to interrogate data and to identify trends and insights. Analytical- experienced in evaluating IT service management risks and their impact. Proficient in the use of Excel and PowerBi and can introduce other tools that would improve the company's problem management or services. Time management and urgency - Proficient in prioritising investigations and prioritising fixes. Excellent technical skills and ITSM experience. Excellent standards of communication.

Office Administrator - Costings Team Administrator £27583 Basic Salary + £500 Annual Bonus Looking for an experienced Office Administrator with excellent Excel knowledge to work in the Costings Team of an Engineering company. This team create accurate costings for jobs and ensure profitability across both installations projects and service calls conducted by the engineering teams. This role is office based in Harlow, Essex. Standard hours are 08:30-17:00 Mon-Fri. 1/2 hour lunch break. (40 hours per week). The role involves creating accurate costings from price matrixes and ensuring jobs run profitably (training given). You will be required to communicate with engineers and project managers, so must be confident on the phone and over e-mail. Applicants for this role must have previous experience in a similar office administrative role where you have used MS Excel daily, any accounts / payroll type background would be useful as transferrable experience. You will be required to pass security checks including a DBS (criminal records) check and background references. All applicants must live within a reasonable commute of the office (30 mins). After probation (6 months) the company offer flexible hybrid working.

Office Administrator - Customer Service Administrator £27583 Basic Salary + £500 Annual Bonus Looking for an experienced Office Administrator to process paperwork from a team of field based engineers. This role is office based in Harlow, Essex. Standard hours are 08:30-17:00 Mon-Fri. 1/2 hour lunch break. (40 hours per week). The role involves mostly processing information from completed service calls and site survey / risk assessments onto the client CRM system (training given). Occasionally you will be scheduling engineers and booking appointments, so must be confident on the phone and communicating over e-mail. Applicants for this role must have previous experience in a similar office administrative role and be confident on both Word and Excel. You will be required to pass security checks including DBS (criminal records) checks and background references. All applicants must live within a reasonable commute of the office (30 mins). After probation (6 months) the company offer flexible hybrid working.

Group Accounts Receivable & Payable Manager £50,000 Basic Salary Looking for an experienced AR & AP Manager to lead its transactional finance operations. You'll own the full AR/AP cycle and manage a team across Billing, Credit Control, and Accounts Payable. The Role -Lead and develop the Billing, Credit Control, and AP teams -Oversee invoicing, cash allocation, aged debt management, and AR KPIs (DSO, collections, disputes) -Own the credit control strategy, credit risk assessment, and collections policies -Manage supplier invoice processing, payment runs, and working capital optimisation -Drive process improvement, automation, and reporting across the function -Support cash flow forecasting, audits, and senior finance leadership What You'll Need -Team leadership experience in AR, AP, Credit Control, or Transactional Finance -Strong knowledge of sales ledger, purchase ledger, credit risk, and cash management -Proven track record of process improvement and aged debt reduction -Excellent communication and stakeholder management skills -Solid understanding of internal controls and audit requirements -A highly visible role with real autonomy and scope to make an impact. This role is primarily office based in Harlow, Essex. Standard hours are 08:30-17:30 Mon-Fri. (40 hours per week), on-site parking available. Applicants must have previous experience in a similar role. You will be required to pass security checks including DBS (criminal records) checks. You will receive on the job training. All applicants must live within a reasonable commute of the office (30 mins)

Security Systems Field Service Engineer - CCTV Access Control Sub-contract, rolling relationship. Looking for an experienced Field Service Engineer able to fault find and service a variety of CCTV, Access Control and Door Entry Security Systems installed in blocks of flats. This role it to work on a social housing service maintenance contract that covers mostly SE and SW areas of London. Applicants for this role must be set up for contracting with own vehicle, tools etc. Day rate is £250 per day. Ideally looking for 5 days per week commitment Mon - Friday.

Job Title: HR Business Partner Location: Tividale Position Type: Full Time Line Manager: Group HR Director Travel Required: Office based in Tividale with ad hoc travel to Redditch or Kidderminster Job Description Responsibilities Recruitment & Onboarding Support with end-to-end recruitment processes including advertising vacancies, shortlisting, arranging interviews, and issuing offers. Conduct reference checks and ensure right-to-work compliance. Support onboarding and ensure induction processes are followed for all new starters. Employee Relations Lead on allocation of fact find investigations to the Operations Team. Responsible for ensuring they are completed within group framework. Lead on all disciplinaries. Lead on complex fact find investigations. Lead on any HR / People related matters, such as grievance, flexible working requests. Driver complaints / queries. HR Administration Lead on maintaining and updating employee records on the Natural HR system. Absence Management Monitor sickness absence and ensure all return to works are completed with employees. Lead on absence disciplinaries. Long Term Sickness Management. Learning & Development Maintain training records and assist in evaluating training effectiveness. Employee appraisal - improve employee skills and identify any training needs. Hours of Work You are required to work 45 hours per week (Monday to Friday) you may be required to work weekends and anti-social hours as well as statutory holidays. A flexible approach toward working hours is required to ensure effective cover throughout each day of operation. Qualification Relevant HR Qualification - Level 5 ideally CIPD

Data Cabling Engineer - 2-man Team, nights IPAF and ECS Looking for 2-man Data Cabling team with own tools and vehicle to undertake a project over night to install new copper and fibre data cabling into retail stores across the South of England. The role then involves replacing a network switch and configuration of the device via a remote helpdesk. Applicants for this role must be happy to work nights. The project is one store per week, starts Sunday night and runs for 3-5 days per week depending on the size of the store and complexity of cabling. Applicants need an ECS (or CSCS) card and a valid IPAF ticket. The rate is up to £600 per team per night, this is the total for a 2-man team (not per man). Must be flexible to travel. If the site is over 2-hours from home, hotels and overnight expenses are paid.

TV Aerial and Satellite Engineer - Commercial environments Looking for an experience ex-Sky Satellite Dish or UHF TV Aerial Installer / Engineer living to the South of London, Croydon / Redhill etc. This role is to support a number of TV Reception systems contracts, for commercial clients including: Sky Systems in Pubs, Gyms; TV reception systems (both UHF and Satellite) in Hotels and SIS TV reception equipment in betting shop and similar environments (casinos, race courses etc). They also look after AV equipment and Wi-Fi networks. Training on the commercial RF distribution and IPTV systems can be given, applicants who have worked on networked systems or have knowledge of RF, Wi-Fi networks, Data cabling etc preferred. Must have a full driver's licence, be confident driving a van and physically capable of using ladders, power tools etc. Salary on offer is £ basic + £2500 on call, plenty of overtime (average £3000+ per annum) and company van. This is a full-time permanent PAYE position with paid holidays, pension etc. and uniform, tools and expenses like fuel, parking, tools are all paid.

Data Cabling Engineer - sub-contractor Looking for an experienced, ideally 2-man team, Data Cabling Engineer living in either Ireland or Northern Ireland to work as a subcontractor across both regions. The projects are largely for retailers, installing new or additional data cabling infrastructure for point-of-sale equipment (EPOS). Applicants must be able to work unsupervised from documentation after initial training. Must have own transport and tools with relevant insurance and H&S training. This will start as a full-time sub-contract relationship on a large project kicking off beginning of June and is likely to lead to a long-term relationship. Day rate up to £260 per day, nights are x1.25 £325 per night, 2-man team £440 per day (second man rate £180 per day, £225 per night).