Customer Care Team Leader Stoney Stanton, Leicestershire Permanent, Full-time £36,000 - £48,000 (Dependent on experience) About the Role We are seeking an experienced and motivated Customer Care Team Leader to manage two key teams within Calor - the Customer Care Team and the Email Management Team. In this role, you will ensure both teams deliver an exceptional customer experience by operating in line with Calor's customer service standards, keeping our customers informed and supported throughout their interactions with us. You will lead and develop a team of Customer Care Advisors (CCAs) who handle customer complaints across multiple contact channels - including social media, calls, live chat, email, Trustpilot, and customer surveys. You will oversee complaint investigations, recommend actions, and ensure responses meet the highest standards of service and professionalism. In addition, you will manage a team of Customer Service Agents (CSAs) responsible for handling email traffic within the Customer Service function. This team focuses on responding promptly and effectively to customer queries, ensuring service standards and performance targets are consistently achieved. You will analyse data from complaints and email interactions to identify trends, root causes, and opportunities for improvement. You'll also contribute to future customer experience strategies, initiatives, and process enhancements to continually improve Calor's service delivery. Key Responsibilities 1. Leadership and Team Development Provide visible and supportive leadership, mentoring, and coaching to foster an empowered, engaged, and high performing team. Conduct regular 1 2 1s, succession planning, and team meetings. Ensure adequate planning and resource management to maintain service excellence. Promote continuous improvement through training and performance development. 2. Customer Complaint and Experience Management Ensure complaints are handled promptly, fairly, and effectively. Manage escalated complaints and ensure customers are satisfied with resolutions. Develop and maintain a best in class complaints handling framework. Collaborate cross functionally to ensure positive outcomes for customers. Conduct root cause analysis and make recommendations for process improvements. 3. Service and Performance Delivery Set and monitor KPIs for both Customer Care and Email Management teams. Analyse and report on complaint and email performance metrics. Ensure all service standards and delivery targets are met efficiently and cost effectively. 4. Financial and Resource Management Monitor and manage team budgets and headcount in line with business objectives. Regularly review budget performance and highlight variances where necessary. 5. Compliance and Administration Maintain accurate records of all complaint activities and outcomes. Ensure compliance with GDPR and Calor's internal policies. Coordinate documentation for audits and quality assurance reviews. Skills & Experience Experience Proven track record in customer service or contact centre management. Strong experience handling and resolving complex customer complaints. Demonstrated success in managing multifunctional teams and achieving service excellence. Experience collaborating with internal stakeholders to deliver effective outcomes. Knowledge of GDPR and data protection principles. Skills & Knowledge Excellent written and verbal communication skills. Strong IT literacy, particularly with Microsoft Office and CRM systems (Salesforce and SAP experience desirable). Exceptional organisational and prioritisation skills. Ability to motivate and develop team members. Analytical mindset with experience using data to drive improvement. Flexible and adaptable with a collaborative approach. What We Offer 25 days' annual leave plus 8 bank holidays Private Medical Insurance Company Pension Scheme (salary sacrifice, matched up to 4.5% for first 2 years, rising to 7.5% thereafter) Life Assurance Annual Company Bonus Staff discounts on gas and retail shopping
Nov 18, 2025
Full time
Customer Care Team Leader Stoney Stanton, Leicestershire Permanent, Full-time £36,000 - £48,000 (Dependent on experience) About the Role We are seeking an experienced and motivated Customer Care Team Leader to manage two key teams within Calor - the Customer Care Team and the Email Management Team. In this role, you will ensure both teams deliver an exceptional customer experience by operating in line with Calor's customer service standards, keeping our customers informed and supported throughout their interactions with us. You will lead and develop a team of Customer Care Advisors (CCAs) who handle customer complaints across multiple contact channels - including social media, calls, live chat, email, Trustpilot, and customer surveys. You will oversee complaint investigations, recommend actions, and ensure responses meet the highest standards of service and professionalism. In addition, you will manage a team of Customer Service Agents (CSAs) responsible for handling email traffic within the Customer Service function. This team focuses on responding promptly and effectively to customer queries, ensuring service standards and performance targets are consistently achieved. You will analyse data from complaints and email interactions to identify trends, root causes, and opportunities for improvement. You'll also contribute to future customer experience strategies, initiatives, and process enhancements to continually improve Calor's service delivery. Key Responsibilities 1. Leadership and Team Development Provide visible and supportive leadership, mentoring, and coaching to foster an empowered, engaged, and high performing team. Conduct regular 1 2 1s, succession planning, and team meetings. Ensure adequate planning and resource management to maintain service excellence. Promote continuous improvement through training and performance development. 2. Customer Complaint and Experience Management Ensure complaints are handled promptly, fairly, and effectively. Manage escalated complaints and ensure customers are satisfied with resolutions. Develop and maintain a best in class complaints handling framework. Collaborate cross functionally to ensure positive outcomes for customers. Conduct root cause analysis and make recommendations for process improvements. 3. Service and Performance Delivery Set and monitor KPIs for both Customer Care and Email Management teams. Analyse and report on complaint and email performance metrics. Ensure all service standards and delivery targets are met efficiently and cost effectively. 4. Financial and Resource Management Monitor and manage team budgets and headcount in line with business objectives. Regularly review budget performance and highlight variances where necessary. 5. Compliance and Administration Maintain accurate records of all complaint activities and outcomes. Ensure compliance with GDPR and Calor's internal policies. Coordinate documentation for audits and quality assurance reviews. Skills & Experience Experience Proven track record in customer service or contact centre management. Strong experience handling and resolving complex customer complaints. Demonstrated success in managing multifunctional teams and achieving service excellence. Experience collaborating with internal stakeholders to deliver effective outcomes. Knowledge of GDPR and data protection principles. Skills & Knowledge Excellent written and verbal communication skills. Strong IT literacy, particularly with Microsoft Office and CRM systems (Salesforce and SAP experience desirable). Exceptional organisational and prioritisation skills. Ability to motivate and develop team members. Analytical mindset with experience using data to drive improvement. Flexible and adaptable with a collaborative approach. What We Offer 25 days' annual leave plus 8 bank holidays Private Medical Insurance Company Pension Scheme (salary sacrifice, matched up to 4.5% for first 2 years, rising to 7.5% thereafter) Life Assurance Annual Company Bonus Staff discounts on gas and retail shopping
Regional HR Manager - 12 Month Fixed-Term Contract West Midlands Based (with regular travel across the UK) Salary: £54,000 - £60,000 (DOE) + Company Car/Car Allowance Hybrid working available Shape the Future of Customer Experience at Calor We're excited to offer a fantastic opportunity for an experienced and people-focused Regional HR Manager to join our growing team on a 12-month fixed-term contract. This role has been created as part of a wider structural change at Calor, specifically to support our expanding Customer Experience function, a key pillar of our business. As this is a national role with regionalised responsibilities, you'll play a critical part in shaping how HR supports Customer Experience across multiple locations. You'll provide visible, high-impact leadership and guidance, ensuring our people strategies are aligned with business needs, and our colleagues feel supported and empowered every step of the way. While your base can be anywhere within the West Midlands, regular travel will be required, whether to Tachbrook Park Head Office in Warwick, or to sites across the UK to ensure you're a present, trusted HR partner embedded in the business. This is a role for a confident, capable HR professional who can bring insight, structure, and energy to a growing function, helping us understand and evolve the service we provide. What You'll Be Doing Act as the dedicated HR lead for our Customer Experience function across the UK, delivering expert support across the full employee lifecycle. Partner closely with senior leaders to understand evolving priorities and support the execution of people plans. Build strong, trust-based relationships across sites and teams to ensure visible and accessible HR presence. Provide confident support and resolution on complex employee relations matters. Lead and contribute to HR change initiatives, including organisational design, cultural transformation, and team development. Use data and insights to support decision making, track performance, and identify areas for improvement. Collaborate with HR Centres of Excellence to deliver recruitment, talent, L&D, and engagement initiatives tailored to the needs of the function. Ensure all HR practices remain compliant, consistent, and aligned with Calor's values and governance standards. What We're Looking For CIPD Level 7 (or QBE - Qualified by Experience) with a strong track record in a similar regional HR role. Experience supporting multi site or national operations, ideally within customer service or operational environments. Strong working knowledge of employment law and best practice. Skilled in managing complex employee relations issues, coaching leaders, and navigating change. Proven ability to influence and partner with stakeholders at all levels. Data driven mindset with the ability to use insights to shape and support strategic decisions. Flexible and self sufficient with a proactive, solutions focused approach. Willingness and ability to travel regularly to ensure presence and impact. Why This Role? Why Now? This is a great opportunity to be part of shaping the future of a key function within our business. As this department grows and evolves, your role will be instrumental in helping us understand what great HR support looks like in this context, and how we can scale and improve the service we offer. What We Can Offer You A visible and influential role where your contribution will shape our Customer Experience journey. Supportive and collaborative HR team environment with the autonomy to lead. Hybrid working (with flexibility around travel). Company car or car allowance. Private Medical Insurance. 25 days' annual leave + 8 bank holidays. Cycle to Work Scheme. Life Assurance (4x salary). Matched pension contributions (starting at 4.5%, rising to 7.5% after 2 years). Retail discounts and more. For a full list of our benefits, visit: If you're ready to bring your HR expertise into a dynamic, growing part of our business and make a real impact from day one, we'd love to hear from you.
Nov 16, 2025
Full time
Regional HR Manager - 12 Month Fixed-Term Contract West Midlands Based (with regular travel across the UK) Salary: £54,000 - £60,000 (DOE) + Company Car/Car Allowance Hybrid working available Shape the Future of Customer Experience at Calor We're excited to offer a fantastic opportunity for an experienced and people-focused Regional HR Manager to join our growing team on a 12-month fixed-term contract. This role has been created as part of a wider structural change at Calor, specifically to support our expanding Customer Experience function, a key pillar of our business. As this is a national role with regionalised responsibilities, you'll play a critical part in shaping how HR supports Customer Experience across multiple locations. You'll provide visible, high-impact leadership and guidance, ensuring our people strategies are aligned with business needs, and our colleagues feel supported and empowered every step of the way. While your base can be anywhere within the West Midlands, regular travel will be required, whether to Tachbrook Park Head Office in Warwick, or to sites across the UK to ensure you're a present, trusted HR partner embedded in the business. This is a role for a confident, capable HR professional who can bring insight, structure, and energy to a growing function, helping us understand and evolve the service we provide. What You'll Be Doing Act as the dedicated HR lead for our Customer Experience function across the UK, delivering expert support across the full employee lifecycle. Partner closely with senior leaders to understand evolving priorities and support the execution of people plans. Build strong, trust-based relationships across sites and teams to ensure visible and accessible HR presence. Provide confident support and resolution on complex employee relations matters. Lead and contribute to HR change initiatives, including organisational design, cultural transformation, and team development. Use data and insights to support decision making, track performance, and identify areas for improvement. Collaborate with HR Centres of Excellence to deliver recruitment, talent, L&D, and engagement initiatives tailored to the needs of the function. Ensure all HR practices remain compliant, consistent, and aligned with Calor's values and governance standards. What We're Looking For CIPD Level 7 (or QBE - Qualified by Experience) with a strong track record in a similar regional HR role. Experience supporting multi site or national operations, ideally within customer service or operational environments. Strong working knowledge of employment law and best practice. Skilled in managing complex employee relations issues, coaching leaders, and navigating change. Proven ability to influence and partner with stakeholders at all levels. Data driven mindset with the ability to use insights to shape and support strategic decisions. Flexible and self sufficient with a proactive, solutions focused approach. Willingness and ability to travel regularly to ensure presence and impact. Why This Role? Why Now? This is a great opportunity to be part of shaping the future of a key function within our business. As this department grows and evolves, your role will be instrumental in helping us understand what great HR support looks like in this context, and how we can scale and improve the service we offer. What We Can Offer You A visible and influential role where your contribution will shape our Customer Experience journey. Supportive and collaborative HR team environment with the autonomy to lead. Hybrid working (with flexibility around travel). Company car or car allowance. Private Medical Insurance. 25 days' annual leave + 8 bank holidays. Cycle to Work Scheme. Life Assurance (4x salary). Matched pension contributions (starting at 4.5%, rising to 7.5% after 2 years). Retail discounts and more. For a full list of our benefits, visit: If you're ready to bring your HR expertise into a dynamic, growing part of our business and make a real impact from day one, we'd love to hear from you.
Customer Care Team Leader Permanent, Full-time £36,000 - £48,000 (Dependent on experience) Location: Dual-site role based at our Head Office in Tachbrook Park, Warwick, and our Cylinder Distribution Centre in Stoney Stanton. You will be expected to visit both sites weekly. About the Role We are seeking an experienced and motivated Customer Care Team Leader to manage two key teams within Calor - the Customer Care Team and the Email Management Team . In this role, you will ensure both teams deliver an exceptional customer experience by operating in line with Calor's customer service standards, keeping our customers informed and supported throughout their interactions with us. You will lead and develop a team of Customer Care Advisors (CCAs) who handle customer complaints across multiple contact channels - including social media, calls, live chat, email, Trustpilot, and customer surveys. You will oversee complaint investigations, recommend actions, and ensure responses meet the highest standards of service and professionalism. In addition, you will manage a team of Customer Service Agents (CSAs) responsible for handling email traffic within the Customer Service function. This team focuses on responding promptly and effectively to customer queries, ensuring service standards and performance targets are consistently achieved. You will analyse data from complaints and email interactions to identify trends, root causes, and opportunities for improvement. You'll also contribute to future customer experience strategies, initiatives, and process enhancements to continually improve Calor's service delivery. Key Responsibilities 1. Leadership and Team Development Provide visible and supportive leadership, mentoring, and coaching to foster an empowered, engaged, and high-performing team. Conduct regular 1-2-1s, succession planning, and team meetings. Ensure adequate planning and resource management to maintain service excellence. Promote continuous improvement through training and performance development. 2. Customer Complaint and Experience Management Ensure complaints are handled promptly, fairly, and effectively. Manage escalated complaints and ensure customers are satisfied with resolutions. Develop and maintain a best-in-class complaints handling framework. Collaborate cross-functionally to ensure positive outcomes for customers. Conduct root cause analysis and make recommendations for process improvements. 3. Service and Performance Delivery Set and monitor KPIs for both Customer Care and Email Management teams. Analyse and report on complaint and email performance metrics. Ensure all service standards and delivery targets are met efficiently and cost-effectively. 4. Financial and Resource Management Monitor and manage team budgets and headcount in line with business objectives. Regularly review budget performance and highlight variances where necessary. 5. Compliance and Administration Maintain accurate records of all complaint activities and outcomes. Ensure compliance with GDPR and Calor's internal policies. Coordinate documentation for audits and quality assurance reviews. Skills & Experience Experience Proven track record in customer service or contact centre management. Strong experience handling and resolving complex customer complaints. Demonstrated success in managing multifunctional teams and achieving service excellence. Experience collaborating with internal stakeholders to deliver effective outcomes. Knowledge of GDPR and data protection principles. Skills & Knowledge Excellent written and verbal communication skills. Strong IT literacy, particularly with Microsoft Office and CRM systems (Salesforce and SAP experience desirable). Exceptional organisational and prioritisation skills. Ability to motivate and develop team members. Analytical mindset with experience using data to drive improvement. Flexible and adaptable with a collaborative approach. What We Offer 25 days' annual leave plus 8 bank holidays Private Medical Insurance Company Pension Scheme (salary sacrifice, matched up to 4.5% for first 2 years, rising to 7.5% thereafter) Life Assurance Annual Company Bonus Staff discounts on gas and retail shopping
Nov 06, 2025
Full time
Customer Care Team Leader Permanent, Full-time £36,000 - £48,000 (Dependent on experience) Location: Dual-site role based at our Head Office in Tachbrook Park, Warwick, and our Cylinder Distribution Centre in Stoney Stanton. You will be expected to visit both sites weekly. About the Role We are seeking an experienced and motivated Customer Care Team Leader to manage two key teams within Calor - the Customer Care Team and the Email Management Team . In this role, you will ensure both teams deliver an exceptional customer experience by operating in line with Calor's customer service standards, keeping our customers informed and supported throughout their interactions with us. You will lead and develop a team of Customer Care Advisors (CCAs) who handle customer complaints across multiple contact channels - including social media, calls, live chat, email, Trustpilot, and customer surveys. You will oversee complaint investigations, recommend actions, and ensure responses meet the highest standards of service and professionalism. In addition, you will manage a team of Customer Service Agents (CSAs) responsible for handling email traffic within the Customer Service function. This team focuses on responding promptly and effectively to customer queries, ensuring service standards and performance targets are consistently achieved. You will analyse data from complaints and email interactions to identify trends, root causes, and opportunities for improvement. You'll also contribute to future customer experience strategies, initiatives, and process enhancements to continually improve Calor's service delivery. Key Responsibilities 1. Leadership and Team Development Provide visible and supportive leadership, mentoring, and coaching to foster an empowered, engaged, and high-performing team. Conduct regular 1-2-1s, succession planning, and team meetings. Ensure adequate planning and resource management to maintain service excellence. Promote continuous improvement through training and performance development. 2. Customer Complaint and Experience Management Ensure complaints are handled promptly, fairly, and effectively. Manage escalated complaints and ensure customers are satisfied with resolutions. Develop and maintain a best-in-class complaints handling framework. Collaborate cross-functionally to ensure positive outcomes for customers. Conduct root cause analysis and make recommendations for process improvements. 3. Service and Performance Delivery Set and monitor KPIs for both Customer Care and Email Management teams. Analyse and report on complaint and email performance metrics. Ensure all service standards and delivery targets are met efficiently and cost-effectively. 4. Financial and Resource Management Monitor and manage team budgets and headcount in line with business objectives. Regularly review budget performance and highlight variances where necessary. 5. Compliance and Administration Maintain accurate records of all complaint activities and outcomes. Ensure compliance with GDPR and Calor's internal policies. Coordinate documentation for audits and quality assurance reviews. Skills & Experience Experience Proven track record in customer service or contact centre management. Strong experience handling and resolving complex customer complaints. Demonstrated success in managing multifunctional teams and achieving service excellence. Experience collaborating with internal stakeholders to deliver effective outcomes. Knowledge of GDPR and data protection principles. Skills & Knowledge Excellent written and verbal communication skills. Strong IT literacy, particularly with Microsoft Office and CRM systems (Salesforce and SAP experience desirable). Exceptional organisational and prioritisation skills. Ability to motivate and develop team members. Analytical mindset with experience using data to drive improvement. Flexible and adaptable with a collaborative approach. What We Offer 25 days' annual leave plus 8 bank holidays Private Medical Insurance Company Pension Scheme (salary sacrifice, matched up to 4.5% for first 2 years, rising to 7.5% thereafter) Life Assurance Annual Company Bonus Staff discounts on gas and retail shopping
Customer Care Team Leader Permanent, Full-time £36,000 - £48,000 (Dependent on experience) Location: Dual-site role based at our Head Office in Tachbrook Park, Warwick, and our Cylinder Distribution Centre in Stoney Stanton. You will be expected to visit both sites weekly. About the Role We are seeking an experienced and motivated Customer Care Team Leader to manage two key teams within Calor - the Customer Care Team and the Email Management Team . In this role, you will ensure both teams deliver an exceptional customer experience by operating in line with Calor's customer service standards, keeping our customers informed and supported throughout their interactions with us. You will lead and develop a team of Customer Care Advisors (CCAs) who handle customer complaints across multiple contact channels - including social media, calls, live chat, email, Trustpilot, and customer surveys. You will oversee complaint investigations, recommend actions, and ensure responses meet the highest standards of service and professionalism. In addition, you will manage a team of Customer Service Agents (CSAs) responsible for handling email traffic within the Customer Service function. This team focuses on responding promptly and effectively to customer queries, ensuring service standards and performance targets are consistently achieved. You will analyse data from complaints and email interactions to identify trends, root causes, and opportunities for improvement. You'll also contribute to future customer experience strategies, initiatives, and process enhancements to continually improve Calor's service delivery. Key Responsibilities 1. Leadership and Team Development Provide visible and supportive leadership, mentoring, and coaching to foster an empowered, engaged, and high-performing team. Conduct regular 1-2-1s, succession planning, and team meetings. Ensure adequate planning and resource management to maintain service excellence. Promote continuous improvement through training and performance development. 2. Customer Complaint and Experience Management Ensure complaints are handled promptly, fairly, and effectively. Manage escalated complaints and ensure customers are satisfied with resolutions. Develop and maintain a best-in-class complaints handling framework. Collaborate cross-functionally to ensure positive outcomes for customers. Conduct root cause analysis and make recommendations for process improvements. 3. Service and Performance Delivery Set and monitor KPIs for both Customer Care and Email Management teams. Analyse and report on complaint and email performance metrics. Ensure all service standards and delivery targets are met efficiently and cost-effectively. 4. Financial and Resource Management Monitor and manage team budgets and headcount in line with business objectives. Regularly review budget performance and highlight variances where necessary. 5. Compliance and Administration Maintain accurate records of all complaint activities and outcomes. Ensure compliance with GDPR and Calor's internal policies. Coordinate documentation for audits and quality assurance reviews. Skills & Experience Experience Proven track record in customer service or contact centre management. Strong experience handling and resolving complex customer complaints. Demonstrated success in managing multifunctional teams and achieving service excellence. Experience collaborating with internal stakeholders to deliver effective outcomes. Knowledge of GDPR and data protection principles. Skills & Knowledge Excellent written and verbal communication skills. Strong IT literacy, particularly with Microsoft Office and CRM systems (Salesforce and SAP experience desirable). Exceptional organisational and prioritisation skills. Ability to motivate and develop team members. Analytical mindset with experience using data to drive improvement. Flexible and adaptable with a collaborative approach. What We Offer 25 days' annual leave plus 8 bank holidays Private Medical Insurance Company Pension Scheme (salary sacrifice, matched up to 4.5% for first 2 years, rising to 7.5% thereafter) Life Assurance Annual Company Bonus Staff discounts on gas and retail shopping
Nov 06, 2025
Full time
Customer Care Team Leader Permanent, Full-time £36,000 - £48,000 (Dependent on experience) Location: Dual-site role based at our Head Office in Tachbrook Park, Warwick, and our Cylinder Distribution Centre in Stoney Stanton. You will be expected to visit both sites weekly. About the Role We are seeking an experienced and motivated Customer Care Team Leader to manage two key teams within Calor - the Customer Care Team and the Email Management Team . In this role, you will ensure both teams deliver an exceptional customer experience by operating in line with Calor's customer service standards, keeping our customers informed and supported throughout their interactions with us. You will lead and develop a team of Customer Care Advisors (CCAs) who handle customer complaints across multiple contact channels - including social media, calls, live chat, email, Trustpilot, and customer surveys. You will oversee complaint investigations, recommend actions, and ensure responses meet the highest standards of service and professionalism. In addition, you will manage a team of Customer Service Agents (CSAs) responsible for handling email traffic within the Customer Service function. This team focuses on responding promptly and effectively to customer queries, ensuring service standards and performance targets are consistently achieved. You will analyse data from complaints and email interactions to identify trends, root causes, and opportunities for improvement. You'll also contribute to future customer experience strategies, initiatives, and process enhancements to continually improve Calor's service delivery. Key Responsibilities 1. Leadership and Team Development Provide visible and supportive leadership, mentoring, and coaching to foster an empowered, engaged, and high-performing team. Conduct regular 1-2-1s, succession planning, and team meetings. Ensure adequate planning and resource management to maintain service excellence. Promote continuous improvement through training and performance development. 2. Customer Complaint and Experience Management Ensure complaints are handled promptly, fairly, and effectively. Manage escalated complaints and ensure customers are satisfied with resolutions. Develop and maintain a best-in-class complaints handling framework. Collaborate cross-functionally to ensure positive outcomes for customers. Conduct root cause analysis and make recommendations for process improvements. 3. Service and Performance Delivery Set and monitor KPIs for both Customer Care and Email Management teams. Analyse and report on complaint and email performance metrics. Ensure all service standards and delivery targets are met efficiently and cost-effectively. 4. Financial and Resource Management Monitor and manage team budgets and headcount in line with business objectives. Regularly review budget performance and highlight variances where necessary. 5. Compliance and Administration Maintain accurate records of all complaint activities and outcomes. Ensure compliance with GDPR and Calor's internal policies. Coordinate documentation for audits and quality assurance reviews. Skills & Experience Experience Proven track record in customer service or contact centre management. Strong experience handling and resolving complex customer complaints. Demonstrated success in managing multifunctional teams and achieving service excellence. Experience collaborating with internal stakeholders to deliver effective outcomes. Knowledge of GDPR and data protection principles. Skills & Knowledge Excellent written and verbal communication skills. Strong IT literacy, particularly with Microsoft Office and CRM systems (Salesforce and SAP experience desirable). Exceptional organisational and prioritisation skills. Ability to motivate and develop team members. Analytical mindset with experience using data to drive improvement. Flexible and adaptable with a collaborative approach. What We Offer 25 days' annual leave plus 8 bank holidays Private Medical Insurance Company Pension Scheme (salary sacrifice, matched up to 4.5% for first 2 years, rising to 7.5% thereafter) Life Assurance Annual Company Bonus Staff discounts on gas and retail shopping