Our client is looking for a strong retail to head up their Skincare and Fragrance department in Oxford. As the Supervisor Skincare / Fragrance, youll oversee and inspire a team of Beauty Advisors, guiding them to deliver exceptional customer service and product expertise. With your in-depth skincare and fragrance knowledge and leadership skills, you'll drive sales, create unforgettable customer experiences, and uphold the high standards of operational excellence. Youll be at the forefront of making skincare a transformative experience for both your team and customers, ensuring our department thrives and evolves. Key Responsibilities: Team Leadership & Development Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction. Provide continuous training and development opportunities to enhance selling skills, customer service, and product knowledge. Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team members growth. Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service. Support senior store management in managing employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Assist in conducting investigations, disciplinary meetings, and other related processes. Sales Leadership, Customer Engagement & Service Excellence Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience. Deliver expert skincare and fragrance consultations and personalised product recommendations, to ensure each customer feels valued and empowered. Proactively engage with customers to build long-lasting relationships, identifying opportunities for upselling and cross-selling to meet both sales and customer satisfaction goals. Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty. Stay up to date with the latest skincare and fragrance trends, techniques, and product innovations to provide informed recommendations to customers and team members. Operational Excellence & Strategic Execution Oversee the daily operations of the skincare and fragrance departments, including inventory management, visual merchandising, and stock replenishment to maintain an organised, clean, and visually appealing display. Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events that drive traffic and sales. Ensure operational efficiency by monitoring key performance indicators (KPIs), tracking sales trends, and implementing strategies to optimise customer satisfaction and store performance, contributing to the stores broader business goals. Maintain the operational standards, including loss prevention, health and safety protocols, and adherence to company policies. New Store Opening Procedures Support the setup of the new store by participating in unboxing deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom. Skills: Proven experience in a leadership or management role within the beauty or retail industry, with a focus on skincare and fragrance. In-depth knowledge of skincare and fragrance products, ingredients, brands, and trends, with a passion for educating others about beauty. Exceptional customer service and communication skills, with a strong ability to build relationships, provide tailored beauty experiences, and lead and inspire a diverse team. Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets. Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment. Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes. Comfortable using technology in-store to enhance customer service and operational efficiency, including tools for inventory management, sales tracking, and customer engagement. Flexibility to work evenings, weekends, and holiday seasons as required. With this client, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead. Work that brings fulfilment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Package: Up to 36,000 + Commission and Strong Package & Benefits By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours
Jan 24, 2026
Full time
Our client is looking for a strong retail to head up their Skincare and Fragrance department in Oxford. As the Supervisor Skincare / Fragrance, youll oversee and inspire a team of Beauty Advisors, guiding them to deliver exceptional customer service and product expertise. With your in-depth skincare and fragrance knowledge and leadership skills, you'll drive sales, create unforgettable customer experiences, and uphold the high standards of operational excellence. Youll be at the forefront of making skincare a transformative experience for both your team and customers, ensuring our department thrives and evolves. Key Responsibilities: Team Leadership & Development Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction. Provide continuous training and development opportunities to enhance selling skills, customer service, and product knowledge. Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team members growth. Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service. Support senior store management in managing employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Assist in conducting investigations, disciplinary meetings, and other related processes. Sales Leadership, Customer Engagement & Service Excellence Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience. Deliver expert skincare and fragrance consultations and personalised product recommendations, to ensure each customer feels valued and empowered. Proactively engage with customers to build long-lasting relationships, identifying opportunities for upselling and cross-selling to meet both sales and customer satisfaction goals. Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty. Stay up to date with the latest skincare and fragrance trends, techniques, and product innovations to provide informed recommendations to customers and team members. Operational Excellence & Strategic Execution Oversee the daily operations of the skincare and fragrance departments, including inventory management, visual merchandising, and stock replenishment to maintain an organised, clean, and visually appealing display. Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events that drive traffic and sales. Ensure operational efficiency by monitoring key performance indicators (KPIs), tracking sales trends, and implementing strategies to optimise customer satisfaction and store performance, contributing to the stores broader business goals. Maintain the operational standards, including loss prevention, health and safety protocols, and adherence to company policies. New Store Opening Procedures Support the setup of the new store by participating in unboxing deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom. Skills: Proven experience in a leadership or management role within the beauty or retail industry, with a focus on skincare and fragrance. In-depth knowledge of skincare and fragrance products, ingredients, brands, and trends, with a passion for educating others about beauty. Exceptional customer service and communication skills, with a strong ability to build relationships, provide tailored beauty experiences, and lead and inspire a diverse team. Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets. Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment. Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes. Comfortable using technology in-store to enhance customer service and operational efficiency, including tools for inventory management, sales tracking, and customer engagement. Flexibility to work evenings, weekends, and holiday seasons as required. With this client, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead. Work that brings fulfilment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Package: Up to 36,000 + Commission and Strong Package & Benefits By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours
Fantastic opportunity to join a leading fashion brand to run their Manchester city centre store. As a Store Manager youll take ownership of the success of your store, inspiring your team to achieve their targets and create the very best customer experience every day. Whats in (your) store for you: Lead from the heart - You train, coach, and inspire your team, setting them up for success and developing them to be stars of the future Be a role model - Youll motivate and engage your team to bring to life the brand values every day, always promoting an inclusive and positive working atmosphere which is underpinned with celebrating success Have your mind on the customer - Youll be a friendly face to every customer you meet, always putting their needs first and planning ways you can personalise and maximise the customer experience in store and ensuring your team does the same Hands on operations - Youll own your P&L and lead on key KPIs across the store, always with a focus on profitability and controllable costs (think hiring, rotas, payroll, customer success, stock control) which help maximise sales and profitability An eye for visuals - our brand visual standards are high (of course), but with the support of our Visual Team you will be accomplished in their execution, and youll ensure your team are too Open eyes and ears - Your vision and passion for our products will help the business grow and change for the better. Youll cultivate a platform for active listening with your team and sharing ideas with your wider store partners. Everyone has great ideas, tell us, what are they? Your voice will count Your feet on the ground - Your store is your specialty and to keep it up to date and safe you will keep it compliant. Youll own product launches, floor set changes, store audits and stock counts, H&S policies, and make sure everything is in place to keep you and your team efficient and safe About You: A wealth of experience - With your previous store manager experience in a fast-paced store(s) you can demonstrate a record of managing and exceeding sales targets and KPIs You can demonstrate a strong understanding of how to lead and deliver a company strategy, with the ability to implement objectives in your store that drive strong performance and results Passion for retail - You have a passion for all things retail whether it be front or back of house, ultimately creating a unique experience for each customer is your favourite thing to do Lead with purpose - You lead with purpose, engaging and developing your team to have a shared enthusiasm for the brand and the experience we create Relationships that count - You are keen to be part of the business and want to develop valued relationships with our customers, your team and wider business teams Embrace change - Your mind thrives on change, especially when it poses a challenge, your favourite thing to do is multitask, problem solve and collaborate with others to get things done Creative flair - People describe you as approachable and resourceful with a creative side when it comes to engaging teams with training, local incentives and global initiatives About The Client: They are a specialist retailer of fashion apparel and accessories, as well asfragrances and body care. Their associates are the core of our business and by bringing our brand values to life they create lifelong relationships with our customers and inspire a happy, healthy and inclusive workplace where they cherish our diversity. Package: Up 36,000 base + Package + Bonus + Benefits 25% off a huge selection of products across the group Amazing deals and exclusive offers from over 3,500 retailers Incentives and competitions with amazing prizes that run all year round Access to free financial, health and wellbeing services including 24/7 digital GP Learning and development opportunities and support with upskilling core skills through on-the-job training Core benefits such as pension contributions and life assurance By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.
Jan 24, 2026
Full time
Fantastic opportunity to join a leading fashion brand to run their Manchester city centre store. As a Store Manager youll take ownership of the success of your store, inspiring your team to achieve their targets and create the very best customer experience every day. Whats in (your) store for you: Lead from the heart - You train, coach, and inspire your team, setting them up for success and developing them to be stars of the future Be a role model - Youll motivate and engage your team to bring to life the brand values every day, always promoting an inclusive and positive working atmosphere which is underpinned with celebrating success Have your mind on the customer - Youll be a friendly face to every customer you meet, always putting their needs first and planning ways you can personalise and maximise the customer experience in store and ensuring your team does the same Hands on operations - Youll own your P&L and lead on key KPIs across the store, always with a focus on profitability and controllable costs (think hiring, rotas, payroll, customer success, stock control) which help maximise sales and profitability An eye for visuals - our brand visual standards are high (of course), but with the support of our Visual Team you will be accomplished in their execution, and youll ensure your team are too Open eyes and ears - Your vision and passion for our products will help the business grow and change for the better. Youll cultivate a platform for active listening with your team and sharing ideas with your wider store partners. Everyone has great ideas, tell us, what are they? Your voice will count Your feet on the ground - Your store is your specialty and to keep it up to date and safe you will keep it compliant. Youll own product launches, floor set changes, store audits and stock counts, H&S policies, and make sure everything is in place to keep you and your team efficient and safe About You: A wealth of experience - With your previous store manager experience in a fast-paced store(s) you can demonstrate a record of managing and exceeding sales targets and KPIs You can demonstrate a strong understanding of how to lead and deliver a company strategy, with the ability to implement objectives in your store that drive strong performance and results Passion for retail - You have a passion for all things retail whether it be front or back of house, ultimately creating a unique experience for each customer is your favourite thing to do Lead with purpose - You lead with purpose, engaging and developing your team to have a shared enthusiasm for the brand and the experience we create Relationships that count - You are keen to be part of the business and want to develop valued relationships with our customers, your team and wider business teams Embrace change - Your mind thrives on change, especially when it poses a challenge, your favourite thing to do is multitask, problem solve and collaborate with others to get things done Creative flair - People describe you as approachable and resourceful with a creative side when it comes to engaging teams with training, local incentives and global initiatives About The Client: They are a specialist retailer of fashion apparel and accessories, as well asfragrances and body care. Their associates are the core of our business and by bringing our brand values to life they create lifelong relationships with our customers and inspire a happy, healthy and inclusive workplace where they cherish our diversity. Package: Up 36,000 base + Package + Bonus + Benefits 25% off a huge selection of products across the group Amazing deals and exclusive offers from over 3,500 retailers Incentives and competitions with amazing prizes that run all year round Access to free financial, health and wellbeing services including 24/7 digital GP Learning and development opportunities and support with upskilling core skills through on-the-job training Core benefits such as pension contributions and life assurance By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.
Our client is looking for a strong retail to head up their Skincare and Fragrance department in Oxford. As the Supervisor Skincare / Fragrance, youll oversee and inspire a team of Beauty Advisors, guiding them to deliver exceptional customer service and product expertise. With your in-depth skincare and fragrance knowledge and leadership skills, you'll drive sales, create unforgettable customer experiences, and uphold the high standards of operational excellence. Youll be at the forefront of making skincare a transformative experience for both your team and customers, ensuring our department thrives and evolves. Key Responsibilities: Team Leadership & Development Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction. Provide continuous training and development opportunities to enhance selling skills, customer service, and product knowledge. Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team members growth. Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service. Support senior store management in managing employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Assist in conducting investigations, disciplinary meetings, and other related processes. Sales Leadership, Customer Engagement & Service Excellence Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience. Deliver expert skincare and fragrance consultations and personalised product recommendations, to ensure each customer feels valued and empowered. Proactively engage with customers to build long-lasting relationships, identifying opportunities for upselling and cross-selling to meet both sales and customer satisfaction goals. Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty. Stay up to date with the latest skincare and fragrance trends, techniques, and product innovations to provide informed recommendations to customers and team members. Operational Excellence & Strategic Execution Oversee the daily operations of the skincare and fragrance departments, including inventory management, visual merchandising, and stock replenishment to maintain an organised, clean, and visually appealing display. Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events that drive traffic and sales. Ensure operational efficiency by monitoring key performance indicators (KPIs), tracking sales trends, and implementing strategies to optimise customer satisfaction and store performance, contributing to the stores broader business goals. Maintain the operational standards, including loss prevention, health and safety protocols, and adherence to company policies. New Store Opening Procedures Support the setup of the new store by participating in unboxing deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom. Skills: Proven experience in a leadership or management role within the beauty or retail industry, with a focus on skincare and fragrance. In-depth knowledge of skincare and fragrance products, ingredients, brands, and trends, with a passion for educating others about beauty. Exceptional customer service and communication skills, with a strong ability to build relationships, provide tailored beauty experiences, and lead and inspire a diverse team. Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets. Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment. Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes. Comfortable using technology in-store to enhance customer service and operational efficiency, including tools for inventory management, sales tracking, and customer engagement. Flexibility to work evenings, weekends, and holiday seasons as required. With this client, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead. Work that brings fulfilment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Package: Up to 36,000 + Commission and Strong Package & Benefits By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours
Jan 15, 2026
Full time
Our client is looking for a strong retail to head up their Skincare and Fragrance department in Oxford. As the Supervisor Skincare / Fragrance, youll oversee and inspire a team of Beauty Advisors, guiding them to deliver exceptional customer service and product expertise. With your in-depth skincare and fragrance knowledge and leadership skills, you'll drive sales, create unforgettable customer experiences, and uphold the high standards of operational excellence. Youll be at the forefront of making skincare a transformative experience for both your team and customers, ensuring our department thrives and evolves. Key Responsibilities: Team Leadership & Development Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction. Provide continuous training and development opportunities to enhance selling skills, customer service, and product knowledge. Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team members growth. Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service. Support senior store management in managing employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Assist in conducting investigations, disciplinary meetings, and other related processes. Sales Leadership, Customer Engagement & Service Excellence Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience. Deliver expert skincare and fragrance consultations and personalised product recommendations, to ensure each customer feels valued and empowered. Proactively engage with customers to build long-lasting relationships, identifying opportunities for upselling and cross-selling to meet both sales and customer satisfaction goals. Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty. Stay up to date with the latest skincare and fragrance trends, techniques, and product innovations to provide informed recommendations to customers and team members. Operational Excellence & Strategic Execution Oversee the daily operations of the skincare and fragrance departments, including inventory management, visual merchandising, and stock replenishment to maintain an organised, clean, and visually appealing display. Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events that drive traffic and sales. Ensure operational efficiency by monitoring key performance indicators (KPIs), tracking sales trends, and implementing strategies to optimise customer satisfaction and store performance, contributing to the stores broader business goals. Maintain the operational standards, including loss prevention, health and safety protocols, and adherence to company policies. New Store Opening Procedures Support the setup of the new store by participating in unboxing deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom. Skills: Proven experience in a leadership or management role within the beauty or retail industry, with a focus on skincare and fragrance. In-depth knowledge of skincare and fragrance products, ingredients, brands, and trends, with a passion for educating others about beauty. Exceptional customer service and communication skills, with a strong ability to build relationships, provide tailored beauty experiences, and lead and inspire a diverse team. Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets. Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment. Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes. Comfortable using technology in-store to enhance customer service and operational efficiency, including tools for inventory management, sales tracking, and customer engagement. Flexibility to work evenings, weekends, and holiday seasons as required. With this client, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead. Work that brings fulfilment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Package: Up to 36,000 + Commission and Strong Package & Benefits By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours
