JLA Limited

This role is part of JLA group - DC products Overall purpose of the role: Logging repair and services jobs for engineer visits, and dealing with service and repair related customer enquiries. You will also be expected to retrieve Engineer job sheets and prepare paperwork to enable invoicing. Ensure repair and installation jobs are carried out within our agreed timeframes and liaise with engineering companies and customers to update them. You must be extremely customer focused, with a keen eye for detail and able to manage your time effectively. You must want to resolve customer issues over the phone and be prepared to learn about our products and how they work to enable you to be able to assist Engineers and Customers remotely with technical issues. The ability to follow procedures and processes and make or suggest improvements where necessary is also essential. Key Responsibilities: Triage style approach for incoming calls from customers with repair requests Deal with incoming Engineer calls to fault find and resolve issues whilst they are on site Escalate repair requests to or network of subcontractors and deal with the paperwork and invoices from them, checking for accuracy and time on site etc. Keep customers updated Keep the database updated Skills and Attributes: Able to work well as part of a team Excellent fault-finding skills and an analytical mindset Applies previous work experience and logic to the role Ability to work accurately and methodically Good numeracy and IT skills Good communication skills Ability to plan and organise workload Ability to accurately complete paperwork and count stock items An understanding of health and safety requirements Flexible approach to duties and tasks Good understanding of customer deliverables and the impact of failure/cost of poor quality Enjoys contributing to the team and works well individually Optimistic and open to change JBRP1_UKTJ

Working hours 37.5 Hrs - 6-month Fixed Term Contract (with potential extension) This is a full time as the role is designed to provide consistent primary ownership and continuity for customers. Role overview The Customer Relationship Manager (CRM) is responsible for owning the customer experience and relationship for SME accounts, especially where issues are complex, prolonged or high impact click apply for full job details

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all a click apply for full job details

This role is part of JLA group - DC products Overall purpose of the role: Logging repair and services jobs for engineer visits, and dealing with service and repair related customer enquiries. You will also be expected to retrieve Engineer job sheets and prepare paperwork to enable invoicing. Ensure repair and installation jobs are carried out within our agreed timeframes and liaise with enginee click apply for full job details