ZealousWeb Technologies Pvt. Ltd.

We're looking for an experienced and dynamic Delivery Manager to join our growing team at ZealousWeb! If you have a total experience of 10 to 18 years, with 4 to 7 years of relevant expertise in project delivery and team leadership, this could be your next big career move. This role demands a strategic thinker with hands-on experience in managing cross-functional teams, ensuring timely delivery of high-quality digital solutions, and driving client satisfaction. If you're someone who thrives in a fast-paced environment and has a proven track record of delivering excellence-let's talk! Job Responsibilities Lead end-to-end delivery of IT projects across web, mobile, and enterprise solutions for global clients. Ensure high-quality deliverables, adherence to SLAs, and on-time project completion within defined budgets. Collaborate with cross-functional teams including development, QA, DevOps, and UI/UX for seamless delivery execution. Drive continuous improvement in project delivery processes, methodologies, and tools. Act as the primary point of contact for client communication and relationship management. Oversee multiple projects simultaneously while maintaining high customer satisfaction and team performance. Mentor and guide project managers, team leads, and junior delivery staff to enhance capabilities and ownership. Strong understanding of Agile, Scrum, and other project management methodologies; certified preferred. Hands-on experience in risk management, conflict resolution, and change control processes. Proven ability to manage geographically distributed teams and offshore/onshore coordination. Experience working in a white-label service model for B2B clients, especially from the USA, UK, and Europe. Expertise in resource planning, workload distribution, and performance monitoring. Track, analyze, and report on key delivery metrics (utilization, velocity, quality, margin, etc.). Collaborate with sales and presales teams for solution design, effort estimation, and proposal support. Must have a strong understanding of AI trends and technologies, and be hands-on with prompt engineering for AI tools and platforms. Ability to translate business needs into AI-driven technical solutions where applicable. Excellent communication, stakeholder management, and presentation skills. Proactive, process-driven, and adaptable to fast-paced, changing environments. Technical Skills Required Strong understanding of software development life cycle (SDLC) and delivery methodologies (Agile, Scrum, Kanban, Waterfall) Proficiency in project management tools (e.g., ClickUp, Jira, Trello, Asana, MS Project) Hands-on experience with resource planning and capacity management tools Familiarity with DevOps practices and CI/CD pipelines Working knowledge of quality assurance processes and test management tools Understanding of system architecture, cloud infrastructure (AWS, Azure, GCP), and deployment models Ability to interpret technical documentation, wireframes, and solution architectures Exposure to full-stack technologies, open source technologies and frameworks Awareness of mobile and web app development cycles (iOS, Android, React Native, Flutter, etc.) Comfortable working with APIs, integrations, and third-party service layers Good command over data handling, version control systems (Git, Bitbucket), and repository management Strong grasp of performance monitoring, SLA tracking, and delivery analytics Experience in handling white-label/B2B delivery environments across multiple domains Understanding of AI/ML workflows, tools, and trends, including hands-on experience with prompt engineering for tools like ChatGPT, Claude, or similar LLM platforms Non-Technical Skills Required Exceptional client relationship management and stakeholder communication skills Strong leadership with the ability to inspire, influence, and motivate cross-functional teams Excellent interpersonal and conflict resolution abilities Strategic thinking with a focus on long-term delivery planning and team scalability Time management and prioritization skills in high-pressure, deadline-driven environments High emotional intelligence and the ability to navigate team dynamics and diverse personalities Problem-solving mindset with a calm, solution-oriented approach to challenges Strong decision-making abilities with sound judgment and business acumen Adaptability and flexibility to shifting priorities and evolving client expectations Detail-oriented with a sharp focus on quality, accountability, and execution Ability to manage multiple stakeholders with diplomacy and clarity Negotiation skills for internal coordination and external client expectations Effective delegation while maintaining ownership and delivery accountability Cultural awareness and sensitivity, especially when working with global clients Coaching and mentoring aptitude to develop high-performing teams