My Property Host

Housekeeper & Guest Assistant - Cheltenham The role is 42 hours per week over 6 days, working 12-8pm. The day off is flexible but weekend working is required. About Us: As one of the UK's fastest-growing hospitality brands, we provide 4-star short-term rentals in prime central locations across the UK. We're looking for a Housekeeping & Guest Manager to oversee our Cheltenham properties-someone reliable, organised, and committed to delivering exceptional guest experiences. This role is hands-on, you'll play a crucial role in maintaining high standards of cleanliness and service. Job Overview: We are seeking a dedicated and proactive Housekeeping & Guest Manager to oversee the management and day-to-day operations of our apartment block, ensuring compliance, cleanliness, and exceptional guest and tenant experience. This multifaceted role combines property management with a strong focus on customer service for both short-term and long-term residents, providing a rewarding opportunity for a customer-oriented professional with strong organisational and cleaning management skills. Key Responsibilities: 1. Building Cleanliness and Maintenance: Lead and participate in the cleaning of the apartments when guests check out, ensuring all properties and common areas are consistently maintained to a high standard of cleanliness and order. Coordinate with cleaning staff, supervise their work, and ensure all areas are thoroughly cleaned according to established protocols. 2. Compliance Management: Conduct regular compliance checks throughout the building, ensuring all health and safety standards, fire regulations, and building management protocols are strictly adhered to. Maintain accurate records and reports related to compliance checks, inspections, and maintenance activities. 3. Guest Experience Management (Short-Term Rentals): Provide exceptional customer service to arriving short-term rental guests, creating a positive and welcoming experience. Handle guest check-ins and check-outs, ensuring a seamless process, addressing guest inquiries, and resolving any issues promptly and professionally. 4. Apartment Cleaning (Short-Term Rentals): Collaborate with the cleaning team to prepare and clean apartments following guest checkouts, ensuring each unit meets the required cleanliness and presentation standards. Inspect cleaned apartments to ensure they are ready for new guests and meet all quality expectations. 5. Tenant Support (Long-Term Rentals): Act as a primary point of contact for long-term tenants, providing timely support and addressing queries or concerns they may have. Ensure a positive living experience for all tenants by proactively managing building maintenance issues and fostering a friendly and supportive community atmosphere. Qualifications and Skills: Previous experience in property management, hospitality, or a related field is desirable. Strong attention to detail with a focus on compliance and cleanliness. Excellent customer service and interpersonal skills. Ability to work independently, as well as part of a team? Strong organizational and multitasking skills. Flexible and adaptable approach to work, with the ability to handle varying daily demands. Experience in cleaning management or hands-on cleaning tasks is a plus. Basic knowledge of health and safety regulations applicable to property management. What We Offer: Competitive salary of £26,500 per annum. 42-hour work week with a dynamic and engaging work environment. Opportunity to make a positive impact on both guest and tenant experiences. Supportive management team and career growth opportunities. If you are passionate about delivering exceptional customer service, maintaining high standards of compliance, and ensuring a welcoming living environment for guests and tenants, we would love to hear from you! Job Types: Full-time, Permanent Pay: £26,500.00 per year Experience: management: 1 year (preferred) Licence/Certification: Driving Licence and a car (required) Work Location: In person Reference ID: MPH-Cheltenham