Trivandi Ltd

A leading event management company in Glasgow is seeking a Spectator Services Manager to oversee the planning and delivery of spectator services for a major international sporting event. You will be responsible for ensuring a safe, inclusive experience for all attendees while managing diverse teams. The ideal candidate has substantial experience in large-scale event management and a proven track record in crowd management. This fixed-term role requires excellent leadership and communication skills, with flexible working hours during the event period.

Spectator Services Manager Department: Venue Management Employment Type: Fixed Term Contract Location: Glasgow Description Start Date: 8th June Reporting directly to the Embedded Delivery Partner Operations Lead for Trivandi's delivery, the Spectator Services Manager will lead the final planning and delivery of spectator services across a competition venue, ensuring a seamless, safe, and inclusive experience for all attendees. Responsibilities include contributing to Spectator Management and accessibility plans, integrating with security, transport, and venue teams, and acting as the main liaison for spectator experience with internal and external partners. The position ensures compliance with licensing, safety, and accessibility standards, coordinates the creation of spectator information, and manages the recruitment and training of the spectator services workforce. During Games time, the role oversees real time operations, coordinates with incident response teams, resolves issues, and provides spectator experience reporting. Working arrangements The role will initially be based at the Organising Company's Glasgow city centre office, with visits to competition venues as required to support the effective delivery of responsibilities. As the Games approach, the role will transition to being primarily based at your assigned competition venue. The position is initially contracted for 37.5 hours per week (with a 30 minute lunch break), with office attendance aligned to the Organising Company's working pattern. During the Games time operational period, shift patterns will apply and may include evenings and weekends. Key Responsibilities Planning Phase Lead the implementation of the spectator services operations for one or more competition venue, ensuring a seamless, safe, and inclusive experience for all ticket holders, guests, and accessible spectators based on strategic functional planning principles. Ensure effective cross functional alignment in the planning and implementation of Spectator Services operations. Understand and implement Spectator Services policies and procedures through the final planning phase. Work closely with Security to ensure seamless Spectator Services delivery, particularly for spectator entry and safety matters. Establish and maintain clear and effective communication within the team and across the Organising Company. Delivery Implement the Spectator Services venue operations during the Games including wayfinding, accessibility operations, ushering and information point operations. Maintain high levels of morale within the team, before and during the Games period. Oversee the operation of other front of house activities to ensure appropriate alignment of service delivery to spectators and other client groups. Coordinate the production of key event information for spectators on the Games website and via spectator guide in partnership with the OC. Oversee real time spectator operations during Games time, coordinate with incident response teams, resolve issues promptly, and provide daily reporting on crowd management Ensure correct placement of all Spectator Services team members, as planned, and manage changes to meet operational needs. Deliver the training for Spectator Services venue workforce, taking into consideration the mix of volunteer and paid workforce. Ensure all spectator facing policies and procedures are compliant with licensing, safety, and accessibility regulations, and that lessons learned are captured for post event legacy and continuous improvement. Ensure that team members are performing effectively and delivering Spectator Services principles. Skills, Knowledge and Expertise Experience Substantial experience of the integrated planning and delivery of spectator services for large scale, multi venue international sporting events (e.g., Commonwealth Games, Olympic and Paralympic Games, World Cups), with a proven track record in both pre event planning and Games time operations. Demonstrated ability to recruit, train, and lead large, diverse teams of staff, stewards, and volunteers in a high pressure, multi sport event environment. Expertise in designing and implementing crowd management, ingress/egress, wayfinding, and accessibility solutions for high volume spectator venues. Experience in collaborating with other functional areas (e.g., transport, security, accessibility), venue owners, emergency services, and licensing authorities to deliver integrated spectator experiences. Hands on experience managing real time issues, incidents, and escalations during live events, ensuring the delivery of a safe and secure Games experience for all spectators. Competencies Highly organised with excellent project management skills that support the effective management of complex schedules, resource allocations, and operational plans across multiple venues. Works effectively across functions, venues, and stakeholder groups, building trust and ensuring integrated delivery. Commitment to delivering an exceptional, inclusive, and safe experience for all spectators, including those with accessibility needs. Strong ability to motivate, direct, and support teams, fostering a positive and service oriented culture. Excellent written and verbal communications skills for briefing teams, reporting to management, and engaging with diverse audiences. Calm and decisive in resolving operational challenges and responding to incidents under pressure. Behaviours Works effectively across functions, venues, and stakeholder groups, building trust and ensuring integrated delivery. Fosters a "One Team" approach, working seamlessly with overlay, venue, and functional area leads to deliver integrated solutions. Demonstrates resilience and composure in high pressure, dynamic event environments, leading teams through uncertainty and change. Embraces feedback, lessons learned, and best practices to enhance security planning and delivery throughout the event lifecycle. Supports knowledge transfer and capability building for local staff and future event security professionals.

A leading event management firm is seeking a Workforce & Volunteer Coordinator in Glasgow. This role entails implementing the workforce strategy for the Glasgow 2026 Games, including recruitment, training, and day-to-day management of staff and volunteers across multiple venues. Key responsibilities involve liaising with various stakeholders to ensure effective operational delivery and fostering a positive, inclusive environment for all team members. Candidates must be organized, motivated, and equipped to manage diverse teams effectively.

Workforce & Volunteer Coordinator Department: Venue Management Employment Type: Fixed Term Contract Location: Glasgow Description Start Date: 1st June The Workforce & Volunteer Coordinator will report into the Workforce & Volunteer Manager for Trivandi's delivery and will support with development and implementation of the overall workforce and volunteering strategy across all competition venues, ensuring alignment with Games-wide objectives. This role supports workforce forecasting, role profiling, and deployment planning, and serves as a liaison between the Organising Company, venue managers, and contractors. Key duties include fostering a positive and inclusive culture, delivering comprehensive training programmes, ensuring effective day-to-day workforce management, including shift allocation, real-time deployment, attendance tracking, and contingency planning. Additional responsibilities include providing ongoing support, recognition, and wellbeing initiatives, as well as supporting offboarding processes and feedback collection. Working arrangements The role will initially be based at the Organising Company's Glasgow city centre office, with visits to competition venues as required to support the effective delivery of responsibilities. As the Games approach, the role will transition to being primarily based at your assigned competition venue. The position is initially contracted for 37.5 hours per week (with a 30 minute lunch break), with office attendance aligned to the Organising Company's working pattern. During the Games time operational period, shift patterns will apply and may include evenings and weekends. Key Responsibilities Support the implementation of the Organising Company's overall workforce and volunteering strategy for all competition venues, aligned with Games-wide objectives. This includes forecasting workforce requirements, defining role profiles, and creating deployment plans. Liaise between the Organising Company, venue managers, functional area leads, external partners, and local employment agencies to coordinate workforce and volunteering requirements, resolve issues, and ensure integrated operational delivery. Support the end-to-end recruitment for paid staff, identifying local talent and integrating commitments to delivering internships and secondments into the overall workforce plan. This includes overseeing application management, selection, background checks, and onboarding processes. Foster a positive and inclusive culture, driving high levels of motivation, engagement, and retention throughout the workforce and volunteering cohort, aligned to the Organising Company's values. Provide ongoing support, recognition, and wellbeing initiatives to ensure a rewarding Games-time experience for all staff and volunteers. Coordinate the design and delivery of comprehensive training programmes for all workforce and volunteer roles, including induction, role-specific, venue-specific, and Games-time operational training. Support workforce scheduling, shift allocation, and real-time deployment across all competition venues. Oversee daily check-in/out, attendance tracking, and ensure adequate coverage for all operational areas, including contingency planning for last-minute changes. Assist the Manager in overseeing the day-to-day management of the workforce and volunteers during Games time, including real-time problem-solving, issue escalation, and performance monitoring. Support the offboarding process, including recognition, feedback collection, and transition support for workforce and volunteers. Facilitate post-Games employment and skills development opportunities for local staff and volunteers. Experience Experience in deployment and management of large, diverse teams for major multi-sport or multi-venue events. Experience coordinating the design and delivery of general, role-specific, and venue-specific training programmes to ensure paid staff and volunteers are equipped to deliver Games-time services. Demonstrated ability to work collaboratively with event organisers, venue operators, functional area leads, local authorities, and external partners. Competencies Highly organised with excellent project management skills that support the effective management of workforce scheduling and deployment planning across all competition venues. Works effectively across functions, venues, and stakeholder groups, building trust and ensuring integrated delivery. Commitment to delivering an exceptional, inclusive, and safe experience for all workforce and volunteers, including those with accessibility needs. Strong ability to inspire, motivate, and manage large, diverse teams, fostering a culture of collaboration and inclusivity. Excellent written and verbal communication skills for briefing teams, reporting to management, and engaging with diverse audiences. Behaviours Champions diversity and develops a welcoming environment for all staff and volunteers, reflecting the values of Glasgow 2026. Fosters a "One Team" approach, working seamlessly with overlay, venue, and functional area teams to support integrated solutions. Collaborates with a wide range of stakeholder groups including Organising Company teams, functional areas, and external agencies to ensure integrated delivery and achievement of Games objectives.