Conversion is the world's most trusted agency for data-driven decision-making, with teams across North America and EMEA. We help businesses solve complex challenges by using the best available evidence, combining experimentation & research to drive confident, high-impact decisions. We work as strategic partners to our clients, applying a structured and rigorous approach to reduce uncertainty, optimise performance, and unlock growth. Our global team of specialists collaborates to deliver measurable business impact through data-led insights. This role sits within the UK team , working alongside our global counterparts to drive high-impact strategies for our clients. As a Principal Consultant, you will be responsible for leading a portfolio of clients, driving strategic experimentation programs, ensuring commercial growth, and fostering long-term client relationships. You will take ownership of accounts strategy, revenue growth, and stakeholder engagement, ensuring experimentation delivers tangible business impact. Internally, you will mentor and develop the Consultants within your portfolio, ensuring methodological excellence and commercial effectiveness. You will collaborate closely with the Senior Project Manager and other specialists to ensure seamless execution and portfolio success. Beyond client work, you will contribute to the refinement of internal methodologies, support strategic decisions within the consultancy team, and play an active role in team development. Additionally, you will collaborate with the wider business, supporting commercial growth by working with the Sales team on new opportunities and helping to shape the future direction of the consultancy function. Requirements Own and drive the strategic direction of client accounts, ensuring long-term program maturity and measurable impact. Define and pursue the long-term vision for experimentation within your portfolio, ensuring alignment with broader business objectives. Ensure frameworks in Conversion's toolkit are properly and consistently used to structure experimentation programs effectively. Act as a trusted strategic advisor to senior client stakeholders, translating experimentation insights into broader commercial strategies. Work closely with the Senior Project Manager to ensure seamless portfolio execution, addressing roadblocks and maintaining operational excellence. Ensure experimentation insights are communicated effectively, translating results into compelling, persuasive, and commercially relevant narratives for stakeholders. Maintain a strong understanding of conversion drivers, including user research, data analytics, persuasion principles, and business context. Portfolio commercial & account leadership Own and be accountable for the commercial success of your portfolio, ensuring renewals, upsells, and long-term client retention. Lead revenue growth and renewal planning, tracking renewal likelihood, identifying expansion opportunities, and ensuring account stability. Support the team in identifying and closing commercial opportunities, taking a leadership role in upsell discussions while empowering team members to execute where appropriate. Represent Conversion in high-level client engagements, building strong relationships with senior stakeholders to maintain trust and satisfaction. Act as the final decision-maker for key account-related decisions, ensuring alignment with client business goals. Proactively monitor client satisfaction, identifying risks early and implementing strategies to strengthen relationships. Take on accounts during critical phases (e.g., early onboarding or transition periods) and hand them over to the broader team when appropriate. Coach and mentor Senior Consultants and Consultants, ensuring they develop both technical expertise and commercial acumen. Maintain a strong understanding of team strengths and areas for development, ensuring continuous professional growth. Foster the development of Senior Consultants & Consultants by gradually increasing their ownership of accounts according to their skills, ensuring they have the support needed to succeed while maintaining overall portfolio oversight. Ensure high performance across the portfolio, proactively identifying development needs and providing structured feedback. Flag to leadership when additional support, training, or intervention is required for any team members within the portfolio. Enable team members to work on clients together happily, effectively, efficiently & professionally. Make informed promotion recommendations based on demonstrated growth, impact, and readiness for increased responsibility. Thought leadership & internal projects Contribute to the evolution of experimentation methodologies, ensuring our approach remains best-in-class. Provide subject matter expertise in industry thought leadership, including blog content, case studies, and speaking engagements. Support internal knowledge-sharing, ensuring insights from across portfolios are leveraged for broader team development. Identify and support new product/service development, ensuring our offering remains competitive and aligned with market needs. Collaborate with product and delivery teams to enhance the efficiency and scalability of experimentation services. Consistently play an active role in team days, running sessions and contributing to discussions. Support the Director of Consultancy with hiring efforts when needed, providing input on candidate evaluation and ensuring alignment with team and business needs. Support Sales and Growth teams in pitches and business development efforts, providing strategic consultancy expertise to win new clients. Office presence is required once per month for a company day, occasional company events, and may also be required for in-person client meetings from time to time. We never request any form of payment or fees from candidates at any stage of the recruitment process. If you are contacted by anyone claiming to represent our company and asking for money or personal financial details, please report it immediate to . All genuine communication will come from official company channels.
Aug 14, 2025
Full time
Conversion is the world's most trusted agency for data-driven decision-making, with teams across North America and EMEA. We help businesses solve complex challenges by using the best available evidence, combining experimentation & research to drive confident, high-impact decisions. We work as strategic partners to our clients, applying a structured and rigorous approach to reduce uncertainty, optimise performance, and unlock growth. Our global team of specialists collaborates to deliver measurable business impact through data-led insights. This role sits within the UK team , working alongside our global counterparts to drive high-impact strategies for our clients. As a Principal Consultant, you will be responsible for leading a portfolio of clients, driving strategic experimentation programs, ensuring commercial growth, and fostering long-term client relationships. You will take ownership of accounts strategy, revenue growth, and stakeholder engagement, ensuring experimentation delivers tangible business impact. Internally, you will mentor and develop the Consultants within your portfolio, ensuring methodological excellence and commercial effectiveness. You will collaborate closely with the Senior Project Manager and other specialists to ensure seamless execution and portfolio success. Beyond client work, you will contribute to the refinement of internal methodologies, support strategic decisions within the consultancy team, and play an active role in team development. Additionally, you will collaborate with the wider business, supporting commercial growth by working with the Sales team on new opportunities and helping to shape the future direction of the consultancy function. Requirements Own and drive the strategic direction of client accounts, ensuring long-term program maturity and measurable impact. Define and pursue the long-term vision for experimentation within your portfolio, ensuring alignment with broader business objectives. Ensure frameworks in Conversion's toolkit are properly and consistently used to structure experimentation programs effectively. Act as a trusted strategic advisor to senior client stakeholders, translating experimentation insights into broader commercial strategies. Work closely with the Senior Project Manager to ensure seamless portfolio execution, addressing roadblocks and maintaining operational excellence. Ensure experimentation insights are communicated effectively, translating results into compelling, persuasive, and commercially relevant narratives for stakeholders. Maintain a strong understanding of conversion drivers, including user research, data analytics, persuasion principles, and business context. Portfolio commercial & account leadership Own and be accountable for the commercial success of your portfolio, ensuring renewals, upsells, and long-term client retention. Lead revenue growth and renewal planning, tracking renewal likelihood, identifying expansion opportunities, and ensuring account stability. Support the team in identifying and closing commercial opportunities, taking a leadership role in upsell discussions while empowering team members to execute where appropriate. Represent Conversion in high-level client engagements, building strong relationships with senior stakeholders to maintain trust and satisfaction. Act as the final decision-maker for key account-related decisions, ensuring alignment with client business goals. Proactively monitor client satisfaction, identifying risks early and implementing strategies to strengthen relationships. Take on accounts during critical phases (e.g., early onboarding or transition periods) and hand them over to the broader team when appropriate. Coach and mentor Senior Consultants and Consultants, ensuring they develop both technical expertise and commercial acumen. Maintain a strong understanding of team strengths and areas for development, ensuring continuous professional growth. Foster the development of Senior Consultants & Consultants by gradually increasing their ownership of accounts according to their skills, ensuring they have the support needed to succeed while maintaining overall portfolio oversight. Ensure high performance across the portfolio, proactively identifying development needs and providing structured feedback. Flag to leadership when additional support, training, or intervention is required for any team members within the portfolio. Enable team members to work on clients together happily, effectively, efficiently & professionally. Make informed promotion recommendations based on demonstrated growth, impact, and readiness for increased responsibility. Thought leadership & internal projects Contribute to the evolution of experimentation methodologies, ensuring our approach remains best-in-class. Provide subject matter expertise in industry thought leadership, including blog content, case studies, and speaking engagements. Support internal knowledge-sharing, ensuring insights from across portfolios are leveraged for broader team development. Identify and support new product/service development, ensuring our offering remains competitive and aligned with market needs. Collaborate with product and delivery teams to enhance the efficiency and scalability of experimentation services. Consistently play an active role in team days, running sessions and contributing to discussions. Support the Director of Consultancy with hiring efforts when needed, providing input on candidate evaluation and ensuring alignment with team and business needs. Support Sales and Growth teams in pitches and business development efforts, providing strategic consultancy expertise to win new clients. Office presence is required once per month for a company day, occasional company events, and may also be required for in-person client meetings from time to time. We never request any form of payment or fees from candidates at any stage of the recruitment process. If you are contacted by anyone claiming to represent our company and asking for money or personal financial details, please report it immediate to . All genuine communication will come from official company channels.
GAIN Conversion - Digital Project Manager Welcome to Conversion, a GAIN specialist! As part of GAIN, we use data to fuel creativity and technology to unlock new possibilities. We're imagineers who engineer innovation, transforming information into action and ideas into breakthroughs through rebel thinking and smart technology. At Conversion, we're global CRO experts helping brands optimise their digital ecosystems and customer experiences to drive measurable growth. We prove that evidence-based decisions get the best results, powered by our talented people and unique culture. We're a leading global CRO and experimentation agency, helping clients create unfair competitive advantages through strategic experimentation. We go beyond changing button colours - we build experimentation frameworks that allow calculated risks across websites, apps, pricing, products, and strategy. Our diverse team spans copywriting, behavioural psychology, user research, analytics, UX design, frontend development, and project management. We've delivered results for clients from small lead generation sites to global brands like Canon, G-Star Raw, and Facebook. Ready to help our clients experiment everywhere? Let's talk! Requirements ABOUT THE ROLE As a Digital Project Manager, you'll coordinate delivery across a portfolio of 10 clients while working alongside our senior PM team. You'll ensure seamless production ownership that retains and grows accounts, bringing teams together (design, development, qa and consulting team) to drive results and account growth. This role is perfect for someone ready to step up from individual client delivery to coordinating multiple accounts and contributing to team strategy. PRIMARY PURPOSE Client Management & Delivery Be the main delivery contact for your assigned clients, ensuring smooth operations and strong relationships Take full ownership of client experiments from concept to completion Run weekly calls and monthly planning meetings with clients Track important metrics like project volume, speed, success rates, and client happiness Make sure we deliver what's promised in client contracts and meet performance targets Work with senior team members to spot opportunities for account growth and handle escalations when necessary Partner with the senior PM to run team portfolio meetings (stand-ups & huddles) and keep everyone aligned Plan resources and prioritise work across all your clients - you'll be the go-to person for knowing what needs to happen when Help team members work well together across different client accounts Run team retro sessions when projects don't go as planned to learn and improve Keep an eye on how the team is working together and address any issues Support company-wide improvements and help the team adopt new ways of working Represent Conversion professionally in client meetings and build strong relationships Solve problems quickly to keep projects moving smoothly Contribute ideas to help grow accounts and hit revenue goals WHAT YOU BRING Professional Experience 2-4 years delivering digital projects with strong QA experience Understanding of agile methodologies (SCRUM, Kanban) Experience with project management tools (Asana, Jira) Some exposure to frontend development Core Skills Strong communication: Excellent written and verbal skills for client and team interactions Coordination excellence: Ability to manage multiple moving parts across portfolio accounts Commercial awareness: Understanding of client needs balanced with business objectives Problem-solving: Quick thinking and creative solutions to delivery challenges Team player: Collaborative approach with ability to bring people together Detail-oriented: Sharp eye for spotting issues and ensuring quality delivery Positive, professional attitude with natural client-facing skills Proactive approach to challenges and continuous improvement Strong organisational skills with ability to prioritize effectively Eagerness to learn and grow within a dynamic agency environment Resilient and adaptable in fast-paced situations BONUS POINTS Knowledge of CRO principles and experimentation frameworks We keep our process straightforward and respectful of your time: Step 1: Initial chat (30 minutes) A friendly conversation to get to know each other and explore cultural fit Step 2: Technical discussion (1 hour) Deep dive into your experience with technical Q&A about project management and scenarios Step 3: Practical task (5 days to complete) We'll share a realistic scenario that reflects the type of work you'd be doing Step 4: Task presentation (1 hour) Present your solution and walk us through your thinking - we're interested in your process as much as your outcome GAIN Conversion is filled with talented people bursting with ideas and innovation. Join our fantastic team and be part of an exciting, growing agency leading the CRO industry. Our Benefits Include: Flexible working: Work from home or our office - your choice. We ask you to come one a month for team days and join your portfolio colleagues once a quarter, as a minimum. 25 Days Holiday: Plus bank holidays for proper work-life balance Pension scheme: Company contributory pension Private Medical Insurance BUPA Life Assurance Income protection Employee Assistance Programme Cycle to Work salary sacrifice scheme Tech & Wearables salary sacrifice scheme Octopus EV Scheme Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing.
Aug 13, 2025
Full time
GAIN Conversion - Digital Project Manager Welcome to Conversion, a GAIN specialist! As part of GAIN, we use data to fuel creativity and technology to unlock new possibilities. We're imagineers who engineer innovation, transforming information into action and ideas into breakthroughs through rebel thinking and smart technology. At Conversion, we're global CRO experts helping brands optimise their digital ecosystems and customer experiences to drive measurable growth. We prove that evidence-based decisions get the best results, powered by our talented people and unique culture. We're a leading global CRO and experimentation agency, helping clients create unfair competitive advantages through strategic experimentation. We go beyond changing button colours - we build experimentation frameworks that allow calculated risks across websites, apps, pricing, products, and strategy. Our diverse team spans copywriting, behavioural psychology, user research, analytics, UX design, frontend development, and project management. We've delivered results for clients from small lead generation sites to global brands like Canon, G-Star Raw, and Facebook. Ready to help our clients experiment everywhere? Let's talk! Requirements ABOUT THE ROLE As a Digital Project Manager, you'll coordinate delivery across a portfolio of 10 clients while working alongside our senior PM team. You'll ensure seamless production ownership that retains and grows accounts, bringing teams together (design, development, qa and consulting team) to drive results and account growth. This role is perfect for someone ready to step up from individual client delivery to coordinating multiple accounts and contributing to team strategy. PRIMARY PURPOSE Client Management & Delivery Be the main delivery contact for your assigned clients, ensuring smooth operations and strong relationships Take full ownership of client experiments from concept to completion Run weekly calls and monthly planning meetings with clients Track important metrics like project volume, speed, success rates, and client happiness Make sure we deliver what's promised in client contracts and meet performance targets Work with senior team members to spot opportunities for account growth and handle escalations when necessary Partner with the senior PM to run team portfolio meetings (stand-ups & huddles) and keep everyone aligned Plan resources and prioritise work across all your clients - you'll be the go-to person for knowing what needs to happen when Help team members work well together across different client accounts Run team retro sessions when projects don't go as planned to learn and improve Keep an eye on how the team is working together and address any issues Support company-wide improvements and help the team adopt new ways of working Represent Conversion professionally in client meetings and build strong relationships Solve problems quickly to keep projects moving smoothly Contribute ideas to help grow accounts and hit revenue goals WHAT YOU BRING Professional Experience 2-4 years delivering digital projects with strong QA experience Understanding of agile methodologies (SCRUM, Kanban) Experience with project management tools (Asana, Jira) Some exposure to frontend development Core Skills Strong communication: Excellent written and verbal skills for client and team interactions Coordination excellence: Ability to manage multiple moving parts across portfolio accounts Commercial awareness: Understanding of client needs balanced with business objectives Problem-solving: Quick thinking and creative solutions to delivery challenges Team player: Collaborative approach with ability to bring people together Detail-oriented: Sharp eye for spotting issues and ensuring quality delivery Positive, professional attitude with natural client-facing skills Proactive approach to challenges and continuous improvement Strong organisational skills with ability to prioritize effectively Eagerness to learn and grow within a dynamic agency environment Resilient and adaptable in fast-paced situations BONUS POINTS Knowledge of CRO principles and experimentation frameworks We keep our process straightforward and respectful of your time: Step 1: Initial chat (30 minutes) A friendly conversation to get to know each other and explore cultural fit Step 2: Technical discussion (1 hour) Deep dive into your experience with technical Q&A about project management and scenarios Step 3: Practical task (5 days to complete) We'll share a realistic scenario that reflects the type of work you'd be doing Step 4: Task presentation (1 hour) Present your solution and walk us through your thinking - we're interested in your process as much as your outcome GAIN Conversion is filled with talented people bursting with ideas and innovation. Join our fantastic team and be part of an exciting, growing agency leading the CRO industry. Our Benefits Include: Flexible working: Work from home or our office - your choice. We ask you to come one a month for team days and join your portfolio colleagues once a quarter, as a minimum. 25 Days Holiday: Plus bank holidays for proper work-life balance Pension scheme: Company contributory pension Private Medical Insurance BUPA Life Assurance Income protection Employee Assistance Programme Cycle to Work salary sacrifice scheme Tech & Wearables salary sacrifice scheme Octopus EV Scheme Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing.
GAIN Experience - User Research Consultant - multiple vacancies The Role: UX Consultant (Research) Location: Our UX teams are based in London or Bristol, but we're open to applicants across the UK Hybrid Working: Yes We are seeking a User Experience Consultant who is comfortable working across the full user-centred research and design process, possessing the ideal balance of creative, communication, and analytical research skills. Using their skills, knowledge, and understanding of UX best practices and methodologies, the successful candidate will work closely as part of internal and client teams to support and/or manage the development and delivery of high-quality, engaging digital products and services in line with client requirements. With a full service offering and a wide range of clients across public, private and third sector, we offer our consultants an opportunity to develop their skills across a broad spectrum of industries and methodologies. There may be up to two positions available for the right candidates. Requirements What we're looking for: Up to 1-3 years' commercial experience in a User Research role. This is a mid-level role in our current structure, ideal for someone still building their depth of experience, rather than an established senior practitioner. Experienced in a variety of UX methods, including but not limited to: survey, depth interviews, usability testing, card sorting, tree testing, competitor reviews, personas, journey mapping, experience mapping, expert evaluations and low fidelity wireframing. Experienced in executing, analysing and reporting on findings from research studies. Experienced in leading collaborative workshops. Excellent verbal and written communication. Excellent time-management and experience of project managing UX projects. Confident and experienced in stakeholder management. Contributes to creating an inclusive and positive team environment. Actively looks for opportunities for continuous improvement. Able to work independently, managing priorities effectively and work at pace. Experienced in specifying research participant recruitment criteria. Excellent at communicating an in-depth knowledge of the user centred design process. What you'll be doing Liaising with clients to understand their business objectives and documenting their requirements confidently. Developing and conducting appropriate research and other UX activities through a range of methodologies including survey, depth interviews, usability testing, card sorting, competitor reviews, personas, journey mapping, service design, IA development, wireframing and prototyping development. Analysing research to identify problems and opportunities for product or service improvements. Making recommendations and confidently communicating these to product and design teams through a variety of formats such as written reports and visualised designs. Leading collaborative workshops with clients to support them in developing and implementing solutions. Working with research participant recruitment teams to identify representative users of a product or service. Management of UX projects, including liaising with key stakeholders and planning project timescale. Supporting the wider team, including client services, sales and marketing as required. About GAIN We are now GAIN . GAIN is creative-led, insight-driven company that blends data, tech and creativity to create meaningful impact, with a workforce of 650 people worldwide. Joining forces of ex-sister agencies Nomensa, Bunnyfoot, Catch, and Access, we are now GAIN Experience, the digital experience focused part of that group. Our purpose stays the same: to put your users at the heart of everything we do and help businesses grow stronger, smarter, and faster through technology. Join us on this exciting new journey. Our benefits for UK employees include: Private Medical Insurance BUPA LifeAssurance Income protection Employee Assistance Programme Cycle to Work salary sacrifice scheme Tech & Wearables salary sacrifice scheme Octopus EV Scheme Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing The Application Process: Our application process is nice and simple - just upload your CV and cover letter, then answer a couple of quick questions (like your salary expectations and visa status). That's it! You'll have an initial 15 minute intro call with the people team, followed by a 1st and 2nd stage interview with the hiring team. (P.s. our interviews tend to be more friendly and relaxed than most, just like our culture) Interview Adjustments - We will do everything possible to create the best experience for candidates, however we appreciate interviews can be challenging. So, please let us know if we can make any adjustments to make you more comfortable or confident. The above also applies once successful, if you require any reasonable adjustments to ensure a smooth transition into your new role, please highlight this with us during onboarding. GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Aug 13, 2025
Full time
GAIN Experience - User Research Consultant - multiple vacancies The Role: UX Consultant (Research) Location: Our UX teams are based in London or Bristol, but we're open to applicants across the UK Hybrid Working: Yes We are seeking a User Experience Consultant who is comfortable working across the full user-centred research and design process, possessing the ideal balance of creative, communication, and analytical research skills. Using their skills, knowledge, and understanding of UX best practices and methodologies, the successful candidate will work closely as part of internal and client teams to support and/or manage the development and delivery of high-quality, engaging digital products and services in line with client requirements. With a full service offering and a wide range of clients across public, private and third sector, we offer our consultants an opportunity to develop their skills across a broad spectrum of industries and methodologies. There may be up to two positions available for the right candidates. Requirements What we're looking for: Up to 1-3 years' commercial experience in a User Research role. This is a mid-level role in our current structure, ideal for someone still building their depth of experience, rather than an established senior practitioner. Experienced in a variety of UX methods, including but not limited to: survey, depth interviews, usability testing, card sorting, tree testing, competitor reviews, personas, journey mapping, experience mapping, expert evaluations and low fidelity wireframing. Experienced in executing, analysing and reporting on findings from research studies. Experienced in leading collaborative workshops. Excellent verbal and written communication. Excellent time-management and experience of project managing UX projects. Confident and experienced in stakeholder management. Contributes to creating an inclusive and positive team environment. Actively looks for opportunities for continuous improvement. Able to work independently, managing priorities effectively and work at pace. Experienced in specifying research participant recruitment criteria. Excellent at communicating an in-depth knowledge of the user centred design process. What you'll be doing Liaising with clients to understand their business objectives and documenting their requirements confidently. Developing and conducting appropriate research and other UX activities through a range of methodologies including survey, depth interviews, usability testing, card sorting, competitor reviews, personas, journey mapping, service design, IA development, wireframing and prototyping development. Analysing research to identify problems and opportunities for product or service improvements. Making recommendations and confidently communicating these to product and design teams through a variety of formats such as written reports and visualised designs. Leading collaborative workshops with clients to support them in developing and implementing solutions. Working with research participant recruitment teams to identify representative users of a product or service. Management of UX projects, including liaising with key stakeholders and planning project timescale. Supporting the wider team, including client services, sales and marketing as required. About GAIN We are now GAIN . GAIN is creative-led, insight-driven company that blends data, tech and creativity to create meaningful impact, with a workforce of 650 people worldwide. Joining forces of ex-sister agencies Nomensa, Bunnyfoot, Catch, and Access, we are now GAIN Experience, the digital experience focused part of that group. Our purpose stays the same: to put your users at the heart of everything we do and help businesses grow stronger, smarter, and faster through technology. Join us on this exciting new journey. Our benefits for UK employees include: Private Medical Insurance BUPA LifeAssurance Income protection Employee Assistance Programme Cycle to Work salary sacrifice scheme Tech & Wearables salary sacrifice scheme Octopus EV Scheme Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing The Application Process: Our application process is nice and simple - just upload your CV and cover letter, then answer a couple of quick questions (like your salary expectations and visa status). That's it! You'll have an initial 15 minute intro call with the people team, followed by a 1st and 2nd stage interview with the hiring team. (P.s. our interviews tend to be more friendly and relaxed than most, just like our culture) Interview Adjustments - We will do everything possible to create the best experience for candidates, however we appreciate interviews can be challenging. So, please let us know if we can make any adjustments to make you more comfortable or confident. The above also applies once successful, if you require any reasonable adjustments to ensure a smooth transition into your new role, please highlight this with us during onboarding. GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.