Service Delivery Associate Location: Northampton (Hybrid) Salary: £28K-30K As a Service Delivery Associate at Bechtle you will be working within our Shared Delivery Hub. You will be a proactive and customer-focused individual primarily responsible for managing a shared inbox for client inquiries, requests and issues. This role serves as the frontline support for our clients and will be crucial in ensuring that all client interactions are handled efficiently and effectively. Job Role Responsibilities (% of Time) Customer Management (50%) Monitor and manage the shared delivery inbox for incoming customer inquiries, requests, and issues Take ownership of all shared delivery client inquiries, requests, and issues, to conclusion Respond promptly and professionally to client inquiries, providing accurate information and assistance as needed Coordinate with internal teams to address client requests and resolve issues in a timely manner Act as the first point of escalation for all shared delivery clients Escalate complex issues or requests to Service Delivery Lead, Service Delivery Managers or other relevant stakeholders as necessary Arrange and manage meetings regarding customer contract renewals Maintain detailed records of client interactions and actions taken to ensure accountability and transparency Data Analytics & Reporting (25%) Collating data to create reports/metrics/produce graphical data. SLA measurement, finance and resource reporting. Entering data and accurately recording all information taken. Ensure all client documentation is accurate and up to date with our document management tool suite. Service Delivery (15%) Create and maintain service reports for shared delivery clients Schedule and attended remote service review meetings Drive best practices and ensure service excellence Ensure that all processes and procedures are followed Work with the wider Operations Centre team to achieve customer excellence Ensure relevant Service Level Agreements (SLAs) are managed, monitored and reported on and communicated to the clients Continuous Service Improvement (10%) Proactively identify opportunities to improve processes and enhance the client experience Collaborate with the Head of Service Delivery and Service Delivery Managers to develop and implement best practices for client support and service delivery Participate in training and development opportunities to enhance knowledge and skills in service delivery and customer management Skills and Experience (Essential) 1-2 years of experience in a customer service or client-facing role, preferably within the IT industry. Good around Microsoft Office Suite skills Strong communication and interpersonal skills, with the ability to interact professionally with clients and internal stakeholders Strong passion for customer excellence Self-motivated and ambitious with a positive attitude. Methodical problem-solving skills Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple priorities effectively Ability to work within a fast-paced environment, within a team or an individual Ability to build strong rapport with delivery partners Strong administration expertise Skills and Experience (Desirable) ITIL foundation qualification Experience working with Autotask (ITSM Tool) Customer excellence training or qualifications Service delivery experience IT infrastructure knowledge What we offer Hybrid Working (3 days in/2 days out) after successful probation period. Starting Salary of £28,000 - £30,000 depending on experience. Location -. Northampton, Brackmills Industrial Estate. Culture - Social events, Supportive, Fun, Hard working. Perks - Incentives (holidays, vouchers, lunches, spot prizes). Top of the range technology in office and for home working (laptops, screens, etc) Subsidised health care/medical benefits Annual Leave - 25 days, increasing to 30 with time spent, plus Bank Holidays + optional 2 weeks unpaid. Progression Plan - training & mentor programme. Reports to: Head of Service Delivery
Jul 17, 2026
Full time
Service Delivery Associate Location: Northampton (Hybrid) Salary: £28K-30K As a Service Delivery Associate at Bechtle you will be working within our Shared Delivery Hub. You will be a proactive and customer-focused individual primarily responsible for managing a shared inbox for client inquiries, requests and issues. This role serves as the frontline support for our clients and will be crucial in ensuring that all client interactions are handled efficiently and effectively. Job Role Responsibilities (% of Time) Customer Management (50%) Monitor and manage the shared delivery inbox for incoming customer inquiries, requests, and issues Take ownership of all shared delivery client inquiries, requests, and issues, to conclusion Respond promptly and professionally to client inquiries, providing accurate information and assistance as needed Coordinate with internal teams to address client requests and resolve issues in a timely manner Act as the first point of escalation for all shared delivery clients Escalate complex issues or requests to Service Delivery Lead, Service Delivery Managers or other relevant stakeholders as necessary Arrange and manage meetings regarding customer contract renewals Maintain detailed records of client interactions and actions taken to ensure accountability and transparency Data Analytics & Reporting (25%) Collating data to create reports/metrics/produce graphical data. SLA measurement, finance and resource reporting. Entering data and accurately recording all information taken. Ensure all client documentation is accurate and up to date with our document management tool suite. Service Delivery (15%) Create and maintain service reports for shared delivery clients Schedule and attended remote service review meetings Drive best practices and ensure service excellence Ensure that all processes and procedures are followed Work with the wider Operations Centre team to achieve customer excellence Ensure relevant Service Level Agreements (SLAs) are managed, monitored and reported on and communicated to the clients Continuous Service Improvement (10%) Proactively identify opportunities to improve processes and enhance the client experience Collaborate with the Head of Service Delivery and Service Delivery Managers to develop and implement best practices for client support and service delivery Participate in training and development opportunities to enhance knowledge and skills in service delivery and customer management Skills and Experience (Essential) 1-2 years of experience in a customer service or client-facing role, preferably within the IT industry. Good around Microsoft Office Suite skills Strong communication and interpersonal skills, with the ability to interact professionally with clients and internal stakeholders Strong passion for customer excellence Self-motivated and ambitious with a positive attitude. Methodical problem-solving skills Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple priorities effectively Ability to work within a fast-paced environment, within a team or an individual Ability to build strong rapport with delivery partners Strong administration expertise Skills and Experience (Desirable) ITIL foundation qualification Experience working with Autotask (ITSM Tool) Customer excellence training or qualifications Service delivery experience IT infrastructure knowledge What we offer Hybrid Working (3 days in/2 days out) after successful probation period. Starting Salary of £28,000 - £30,000 depending on experience. Location -. Northampton, Brackmills Industrial Estate. Culture - Social events, Supportive, Fun, Hard working. Perks - Incentives (holidays, vouchers, lunches, spot prizes). Top of the range technology in office and for home working (laptops, screens, etc) Subsidised health care/medical benefits Annual Leave - 25 days, increasing to 30 with time spent, plus Bank Holidays + optional 2 weeks unpaid. Progression Plan - training & mentor programme. Reports to: Head of Service Delivery
Training Administrator Location - Northampton (hybrid) Salary up to £27K + Quarterly Bonus As a Training Administrator you will work within the HR Team to support with training and other HR tasks where appropriate. You will need to be highly organised, possess good oral and written communication skills and can juggle many tasks at once whilst delivering the outcome to a high standard. It is essential to have a can-do attitude and the capacity to thrive in an extremely fast paced environment. Full Training will be provided on all systems required within this role. Job Role Responsibilities Deliver Inductions Book, Organise and Oversee New Starter Training Plan for all roles Book and plan external training - liaising with external providers Implement policies in the Northampton office in line with Bechtle UK and Bechtle Group guidelines 6,18,12 training plan. Complete DBS checks for Northampton engineers and update Head of HR with any issues Upload Training Dates to PeopleHR & maintain the shared Training Calendar Log Training Certifications & provide support with searching and booking for Training Courses Chasing of vendor certificates Work with all teams to keep the Learning Campus for the UK up to date Anniversaries for Northampton Book probation visits to HQ for those passed probation. Manage local benefits to the Northampton office to maintain relationships with providers. Right to work checks on induction for Northampton Employee's. Offering HR information to new starters and managers as and when required Location Specific Admin Support Job Requirements Strong admin experience. Positive attitude with an upbeat and helpful persona Strong understanding of confidentiality. Extremely efficient and organized whilst paying attention to detail. Team player but with the ability to work from their own initiative. MS word & MS Excel knowledge would be advantageous. Ability to work as part of a team and display teamwork. Experience Proven track record within a similar role What we offer Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months) £27,000 with the potential to earn up to £500 per quarter bonus after probation Location - close to the centre of Northampton with a modern, up to date living space Culture - Social events, Supportive, Fun, Hard working Perks - Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B.H's + optional 2 weeks unpaid. Increases with time spent Reports to : Head of HR Bechtle UK
May 21, 2026
Full time
Training Administrator Location - Northampton (hybrid) Salary up to £27K + Quarterly Bonus As a Training Administrator you will work within the HR Team to support with training and other HR tasks where appropriate. You will need to be highly organised, possess good oral and written communication skills and can juggle many tasks at once whilst delivering the outcome to a high standard. It is essential to have a can-do attitude and the capacity to thrive in an extremely fast paced environment. Full Training will be provided on all systems required within this role. Job Role Responsibilities Deliver Inductions Book, Organise and Oversee New Starter Training Plan for all roles Book and plan external training - liaising with external providers Implement policies in the Northampton office in line with Bechtle UK and Bechtle Group guidelines 6,18,12 training plan. Complete DBS checks for Northampton engineers and update Head of HR with any issues Upload Training Dates to PeopleHR & maintain the shared Training Calendar Log Training Certifications & provide support with searching and booking for Training Courses Chasing of vendor certificates Work with all teams to keep the Learning Campus for the UK up to date Anniversaries for Northampton Book probation visits to HQ for those passed probation. Manage local benefits to the Northampton office to maintain relationships with providers. Right to work checks on induction for Northampton Employee's. Offering HR information to new starters and managers as and when required Location Specific Admin Support Job Requirements Strong admin experience. Positive attitude with an upbeat and helpful persona Strong understanding of confidentiality. Extremely efficient and organized whilst paying attention to detail. Team player but with the ability to work from their own initiative. MS word & MS Excel knowledge would be advantageous. Ability to work as part of a team and display teamwork. Experience Proven track record within a similar role What we offer Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months) £27,000 with the potential to earn up to £500 per quarter bonus after probation Location - close to the centre of Northampton with a modern, up to date living space Culture - Social events, Supportive, Fun, Hard working Perks - Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B.H's + optional 2 weeks unpaid. Increases with time spent Reports to : Head of HR Bechtle UK
As an Account Executive, you will be responsible for finding and maintaining the relationship with key customers and ensuring their technology requirements are met. Our Account Executives are the face of Bechtle, the people our customers go to for advice and guidance and consistently deliver excellent levels of service. Job Role Responsibilities Treat as your own business Prospecting - cold calling, emailing, LinkedIn activity, thinking outside the box Data provided - whole of the UK Characteristics - rapport building, think on your feet, ambitious, self-motivated, organised, Authentic Growing team in London with backing of a large, strong global organisation. Responsible for building own pipeline & customer base No experience needed - all training provided Job Requirements Self-motivated with a positive attitude Excellent communication and organisational skills and a team-oriented mindset University degree or good A-Levels preferred but not essential Ability to work in a dynamic environment where hard work and fun are the key ingredients Ability to work as part of a team and display teamwork. What we offer Starting Salary of £27k with potential to earn £100k . OTE increase year on year Potential to earn 6 figures within 5 years Potential promotion and £3k salary increase within 3 months. Location - Angel, Islington Culture - Social events, Supportive, Fun, Hard working Perks - Incentives (holidays, vouchers, lunches, spot prizes Top of the range technology in office and for home working (laptops, screens, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B.H's + optional 2 weeks unpaid. Increases with time spent Progression Plan - training & mentor programme. Develop an enterprise sales/management career Experience Account management experience is beneficial but not essential. Reports to: Head of New Business & Sales Director
May 21, 2026
Full time
As an Account Executive, you will be responsible for finding and maintaining the relationship with key customers and ensuring their technology requirements are met. Our Account Executives are the face of Bechtle, the people our customers go to for advice and guidance and consistently deliver excellent levels of service. Job Role Responsibilities Treat as your own business Prospecting - cold calling, emailing, LinkedIn activity, thinking outside the box Data provided - whole of the UK Characteristics - rapport building, think on your feet, ambitious, self-motivated, organised, Authentic Growing team in London with backing of a large, strong global organisation. Responsible for building own pipeline & customer base No experience needed - all training provided Job Requirements Self-motivated with a positive attitude Excellent communication and organisational skills and a team-oriented mindset University degree or good A-Levels preferred but not essential Ability to work in a dynamic environment where hard work and fun are the key ingredients Ability to work as part of a team and display teamwork. What we offer Starting Salary of £27k with potential to earn £100k . OTE increase year on year Potential to earn 6 figures within 5 years Potential promotion and £3k salary increase within 3 months. Location - Angel, Islington Culture - Social events, Supportive, Fun, Hard working Perks - Incentives (holidays, vouchers, lunches, spot prizes Top of the range technology in office and for home working (laptops, screens, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B.H's + optional 2 weeks unpaid. Increases with time spent Progression Plan - training & mentor programme. Develop an enterprise sales/management career Experience Account management experience is beneficial but not essential. Reports to: Head of New Business & Sales Director
1st Line Service Desk Engineer (MSP) Up to £27K + Company Benefits Hybrid - Northampton As a 1st Line engineer, you will be responsible for assisting in 1st Line team in overall operation & support for our customers. This will include supporting our customers with requests and incidents remotely. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, Field, 2nd line & 3rd line teams during day-to-day operation. Working as part of a team you'll swiftly handle incoming calls to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied. Job Role Responsibilities User Support and advice: 85% Answer all incoming calls to the Service Desk in a professional, confident, and timely manner Record all Service Request and Incidents within Bechtle's ITSM tool Handling escalated Service Requests, Incidents and where required escalate them to another resolver group Escalate matters in a timely manner if it becomes necessary Manage all technical cases effectively, ensuring clients are kept up to date with progress Supporting the Managed Service Operation Centre Ensuring client requests are handled quickly and efficiently Monitor the progress of any matters assigned to the Technical Team Monitor clients' IT systems via the monitoring software Ensure that Job sheets are kept up to date and your time is recorded Act as a liaison between customers and technical escalation teams / 3rd parties Personal and Team Development: 10% Undertake ad-hoc projects as agreed with the Management team on behalf of Support Services that may involve site visits, customer meetings, or vendor management. Show an outward commitment to actively develop personal knowledge. Develop new documentation and procedures. Train and coach, members of the Managed Service Operation Centre to ensure that their knowledge grows with the role. Comply with Bechtle's standard working practices: 5% Comply with all company, department and customer policies and procedures to include attending team meetings and completion of administrative tasks. Experience Previous experience in an IT Operational/ Support environment is high desirable Knowledge and experience of various IT systems Experience in the following Bechtle pillars is highly desirable: Networking, Server, Storage, Modern Workplace, Security, Cloud and Document Solutions Experience in setting up and supporting of mobile devices Excellent customer service skills Relevant IT qualifications GCSEs in Maths and English or equivalent What we Offer Hybrid Working (3 days in/2 days out, after probation which is 3 months) £24,000 - £27,000 depending on experience Location - close to the centre of Northampton with modern, up to date living space. Culture - Social events, Supportive, Fun, Hard working Perks - Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B.H's + optional 2 weeks unpaid. Increases with time spent Progression Plan - training & mentor programme.
May 14, 2026
Full time
1st Line Service Desk Engineer (MSP) Up to £27K + Company Benefits Hybrid - Northampton As a 1st Line engineer, you will be responsible for assisting in 1st Line team in overall operation & support for our customers. This will include supporting our customers with requests and incidents remotely. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, Field, 2nd line & 3rd line teams during day-to-day operation. Working as part of a team you'll swiftly handle incoming calls to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied. Job Role Responsibilities User Support and advice: 85% Answer all incoming calls to the Service Desk in a professional, confident, and timely manner Record all Service Request and Incidents within Bechtle's ITSM tool Handling escalated Service Requests, Incidents and where required escalate them to another resolver group Escalate matters in a timely manner if it becomes necessary Manage all technical cases effectively, ensuring clients are kept up to date with progress Supporting the Managed Service Operation Centre Ensuring client requests are handled quickly and efficiently Monitor the progress of any matters assigned to the Technical Team Monitor clients' IT systems via the monitoring software Ensure that Job sheets are kept up to date and your time is recorded Act as a liaison between customers and technical escalation teams / 3rd parties Personal and Team Development: 10% Undertake ad-hoc projects as agreed with the Management team on behalf of Support Services that may involve site visits, customer meetings, or vendor management. Show an outward commitment to actively develop personal knowledge. Develop new documentation and procedures. Train and coach, members of the Managed Service Operation Centre to ensure that their knowledge grows with the role. Comply with Bechtle's standard working practices: 5% Comply with all company, department and customer policies and procedures to include attending team meetings and completion of administrative tasks. Experience Previous experience in an IT Operational/ Support environment is high desirable Knowledge and experience of various IT systems Experience in the following Bechtle pillars is highly desirable: Networking, Server, Storage, Modern Workplace, Security, Cloud and Document Solutions Experience in setting up and supporting of mobile devices Excellent customer service skills Relevant IT qualifications GCSEs in Maths and English or equivalent What we Offer Hybrid Working (3 days in/2 days out, after probation which is 3 months) £24,000 - £27,000 depending on experience Location - close to the centre of Northampton with modern, up to date living space. Culture - Social events, Supportive, Fun, Hard working Perks - Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B.H's + optional 2 weeks unpaid. Increases with time spent Progression Plan - training & mentor programme.
2nd Line Service Desk Engineer (MSP) Up to £35K + Company Benefits Hybrid - Northampton As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers. Job Role Responsibilities Provide 2nd line technical support for all customers Ensure customer incidents are resolved as quickly as possible (on and off-site) Take responsibility and exceed department Service Level Agreements Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained Ensure that customer and Bechtle solutions equipment/goods are installed to appropriate standards and industry best practice Provide occasional support of managed services operations, including involvement of weekend tasks Provide assistance to service team for technical design, implementation and support of customer incidents and projects Undertake customer audits and create appropriate documentation Create and maintain suitable customer infrastructure / service documentation Accountable for the change control process and the upkeep of digital records Ensure that each service incident or installation is tested as per the client's sign off process and that this information is stored correctly Work under own initiatives as part of the service team to ensure high quality support to clients Seek and highlight additional opportunities whilst reviewing customers infrastructures Suggest improvements for the on-going development of the service department Experience Minimum 2 years' experience in a role of supporting servers, networks, printers, PC's and applications. Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations. Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirable. Relevant experience of managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPS's, printers etc Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable. What we Offer Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months) Flexible Work Shift Patterns - Between 7am and 7pm Salary £30,000 - £35,000 Depending on experience Location - close to the centre of Northampton with a modern, up to date living space Culture - Social events, Supportive, Fun, Hard working Perks - Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B.H's + optional 2 weeks unpaid. Increases with time spent Progression Plan - training & mentor programme.
May 13, 2026
Full time
2nd Line Service Desk Engineer (MSP) Up to £35K + Company Benefits Hybrid - Northampton As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers. Job Role Responsibilities Provide 2nd line technical support for all customers Ensure customer incidents are resolved as quickly as possible (on and off-site) Take responsibility and exceed department Service Level Agreements Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained Ensure that customer and Bechtle solutions equipment/goods are installed to appropriate standards and industry best practice Provide occasional support of managed services operations, including involvement of weekend tasks Provide assistance to service team for technical design, implementation and support of customer incidents and projects Undertake customer audits and create appropriate documentation Create and maintain suitable customer infrastructure / service documentation Accountable for the change control process and the upkeep of digital records Ensure that each service incident or installation is tested as per the client's sign off process and that this information is stored correctly Work under own initiatives as part of the service team to ensure high quality support to clients Seek and highlight additional opportunities whilst reviewing customers infrastructures Suggest improvements for the on-going development of the service department Experience Minimum 2 years' experience in a role of supporting servers, networks, printers, PC's and applications. Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations. Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirable. Relevant experience of managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPS's, printers etc Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable. What we Offer Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months) Flexible Work Shift Patterns - Between 7am and 7pm Salary £30,000 - £35,000 Depending on experience Location - close to the centre of Northampton with a modern, up to date living space Culture - Social events, Supportive, Fun, Hard working Perks - Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B.H's + optional 2 weeks unpaid. Increases with time spent Progression Plan - training & mentor programme.
As a 1st Line engineer, you will be responsible for assisting in 1st Line team in overall operation & support for our customers. This will include supporting our customers with requests and incidents remotely. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, Field, 2nd line & 3rd line teams during day-to-day operation. Working as part of a team of seven, you'll swiftly handle incoming calls to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied. Job Role Responsibilities Handling escalated service requests Manage all technical cases effectively, ensuring clients are kept up to date with progress Supporting the Technical Team Ensuring client requests are handled quickly and efficiently Monitor the progress of any matters assigned to the Technical Team Monitor clients' IT systems via the monitoring software Escalate matters in a timely manner if it becomes necessary Job Requirements Self-motivated with a positive attitude Excellent communication and organisational skills and a team-oriented mindset Ability to work in a dynamic environment where hard work and fun are the key ingredients Ability to work as part of a team and display teamwork. Can work on own intuitive Good written skills on job reporting and documentation What we offer Hybrid Working (3 days in/2 days out, after probation which is 3 months) 7am-7pm service operation window, specific hours are rota based. £24,000 - £28,000 depending on experience Location - close to the centre of Northampton with modern, up to date living space. Culture - Social events, Supportive, Fun, Hard working Perks - Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B.H's + optional 2 weeks unpaid. Increases with time spent Progression Plan - training & mentor programme. Experience Previous experience in an IT helpdesk support role Knowledge and experience of various IT systems Experience in the following systems and/or applications: Microsoft 10 o Microsoft Office o Microsoft Office 365 Platform Microsoft Windows Server 2019 and 2022 Microsoft Exchange Server 2019 Experience in setting up and supporting of mobile devices Excellent customer service skills Relevant IT qualifications GCSEs in Maths and English or equivalent UK driving license.
May 03, 2026
Full time
As a 1st Line engineer, you will be responsible for assisting in 1st Line team in overall operation & support for our customers. This will include supporting our customers with requests and incidents remotely. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, Field, 2nd line & 3rd line teams during day-to-day operation. Working as part of a team of seven, you'll swiftly handle incoming calls to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied. Job Role Responsibilities Handling escalated service requests Manage all technical cases effectively, ensuring clients are kept up to date with progress Supporting the Technical Team Ensuring client requests are handled quickly and efficiently Monitor the progress of any matters assigned to the Technical Team Monitor clients' IT systems via the monitoring software Escalate matters in a timely manner if it becomes necessary Job Requirements Self-motivated with a positive attitude Excellent communication and organisational skills and a team-oriented mindset Ability to work in a dynamic environment where hard work and fun are the key ingredients Ability to work as part of a team and display teamwork. Can work on own intuitive Good written skills on job reporting and documentation What we offer Hybrid Working (3 days in/2 days out, after probation which is 3 months) 7am-7pm service operation window, specific hours are rota based. £24,000 - £28,000 depending on experience Location - close to the centre of Northampton with modern, up to date living space. Culture - Social events, Supportive, Fun, Hard working Perks - Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B.H's + optional 2 weeks unpaid. Increases with time spent Progression Plan - training & mentor programme. Experience Previous experience in an IT helpdesk support role Knowledge and experience of various IT systems Experience in the following systems and/or applications: Microsoft 10 o Microsoft Office o Microsoft Office 365 Platform Microsoft Windows Server 2019 and 2022 Microsoft Exchange Server 2019 Experience in setting up and supporting of mobile devices Excellent customer service skills Relevant IT qualifications GCSEs in Maths and English or equivalent UK driving license.
As an Account Executive, you will be responsible for finding and maintaining the relationship with key customers and ensuring their technology requirements are met. Our Account Executives are the face of Bechtle, the people our customers go to for advice and guidance and consistently deliver excellent levels of service. Job Role Responsibilities Treat as your own business Prospecting - cold calling, emailing, LinkedIn activity, thinking outside the box Data provided - whole of the UK Characteristics - rapport building, think on your feet, ambitious, self-motivated, organised, Authentic Growing team in London with backing of a large, strong global organisation. Responsible for building own pipeline & customer base No experience needed - all training provided Job Requirements Self-motivated with a positive attitude Excellent communication and organisational skills and a team-oriented mindset University degree or good A-Levels preferred but not essential Ability to work in a dynamic environment where hard work and fun are the key ingredients Ability to work as part of a team and display teamwork. What we offer Starting Salary of £27k with potential to earn £100k . OTE increase year on year Potential to earn 6 figures within 5 years Potential promotion and £3k salary increase within 3 months. Location - Angel, Islington Culture - Social events, Supportive, Fun, Hard working Perks - Incentives (holidays, vouchers, lunches, spot prizes Top of the range technology in office and for home working (laptops, screens, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B.H's + optional 2 weeks unpaid. Increases with time spent Progression Plan - training & mentor programme. Develop an enterprise sales/management career Experience Account management experience is beneficial but not essential. Reports to: Head of New Business & Sales Director
May 03, 2026
Full time
As an Account Executive, you will be responsible for finding and maintaining the relationship with key customers and ensuring their technology requirements are met. Our Account Executives are the face of Bechtle, the people our customers go to for advice and guidance and consistently deliver excellent levels of service. Job Role Responsibilities Treat as your own business Prospecting - cold calling, emailing, LinkedIn activity, thinking outside the box Data provided - whole of the UK Characteristics - rapport building, think on your feet, ambitious, self-motivated, organised, Authentic Growing team in London with backing of a large, strong global organisation. Responsible for building own pipeline & customer base No experience needed - all training provided Job Requirements Self-motivated with a positive attitude Excellent communication and organisational skills and a team-oriented mindset University degree or good A-Levels preferred but not essential Ability to work in a dynamic environment where hard work and fun are the key ingredients Ability to work as part of a team and display teamwork. What we offer Starting Salary of £27k with potential to earn £100k . OTE increase year on year Potential to earn 6 figures within 5 years Potential promotion and £3k salary increase within 3 months. Location - Angel, Islington Culture - Social events, Supportive, Fun, Hard working Perks - Incentives (holidays, vouchers, lunches, spot prizes Top of the range technology in office and for home working (laptops, screens, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B.H's + optional 2 weeks unpaid. Increases with time spent Progression Plan - training & mentor programme. Develop an enterprise sales/management career Experience Account management experience is beneficial but not essential. Reports to: Head of New Business & Sales Director
Team Leader / Account Manager Salary: £35K - £50K + Personal Commission & Team Performance Bonus Location: Northampton (Office based) We're looking for a motivated and experienced Team Leader and Account Manager to drive success in our Northampton office. As a Team Leader/Account Manager at Bechtle, you will take ownership of leading and managing the Northampton sales team while simultaneously overseeing and developing your own portfolio of customer accounts. In this dual role, you will provide day-to-day leadership to a team of IT sales professionals-setting clear expectations, driving a sales team, and coaching individuals on sales techniques, pipeline management, and account development. Alongside your leadership duties, you will actively contribute to revenue by managing personal accounts, engaging with customers and channel partners, pursuing new business opportunities, and ensuring both team and individual performance supports the wider growth objectives of the Northampton office Sales Leadership & Team Management Lead, motivate, and manage a team of 7-10 IT sales professionals, setting clear expectations and standards. Coach team members on sales technique, pipeline management, account development, and channel best practice. Drive a disciplined sales cadence including forecasting, pipeline reviews, 1:1s, and performance management. Recruit, onboard, and develop new sales talent as the team grows. Player / Manager Responsibilities Manage and grow a portfolio of personal accounts, contributing directly to revenue. Lead by example through strong sales execution, customer engagement, and partner management. Balance personal sales targets with team leadership responsibilities. Growth & Performance Deliver consistent revenue growth for the Northampton office. Implement and embed sales processes aligned with wider business best practice. Work closely with senior leadership to support strategic initiatives and expansion plans. Channel & Customer Engagement Build and maintain strong relationships with vendors, distributors, and key channel partners. Support the team in developing long-term customer relationships and expanding account penetration. Stay current on IT market trends, vendor programmes, and competitive positioning Skills & Experience Required Proven experience in IT sales, ideally within the IT Channel (VAR, MSP, distributor, or vendor environment). Previous experience leading or mentoring a sales team (formal management experience preferred). Demonstrated success in a player/manager or senior sales role. Strong commercial awareness with the ability to balance short-term targets and long-term growth. High levels of energy, discipline, and personal accountability. Excellent communication, coaching, and influencing skills. Strong CRM and pipeline management discipline. Personal Attributes Results-driven and resilient, with a hands-on leadership style. Leads from the front and sets the pace for the team. Structured, organised, and comfortable managing multiple priorities. Positive, professional, and adaptable in a fast-moving sales environment What we offer Starting Salary of £35k-£50k, Uncapped Commission & management bonus. Culture - Social events, Supportive, Fun, Hard working. Perks - Incentives (holidays, vouchers, lunches, spot prizes). Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B. H's + optional 2 weeks unpaid. Increases with time spent Progression Plan - training & mentor programme
May 02, 2026
Full time
Team Leader / Account Manager Salary: £35K - £50K + Personal Commission & Team Performance Bonus Location: Northampton (Office based) We're looking for a motivated and experienced Team Leader and Account Manager to drive success in our Northampton office. As a Team Leader/Account Manager at Bechtle, you will take ownership of leading and managing the Northampton sales team while simultaneously overseeing and developing your own portfolio of customer accounts. In this dual role, you will provide day-to-day leadership to a team of IT sales professionals-setting clear expectations, driving a sales team, and coaching individuals on sales techniques, pipeline management, and account development. Alongside your leadership duties, you will actively contribute to revenue by managing personal accounts, engaging with customers and channel partners, pursuing new business opportunities, and ensuring both team and individual performance supports the wider growth objectives of the Northampton office Sales Leadership & Team Management Lead, motivate, and manage a team of 7-10 IT sales professionals, setting clear expectations and standards. Coach team members on sales technique, pipeline management, account development, and channel best practice. Drive a disciplined sales cadence including forecasting, pipeline reviews, 1:1s, and performance management. Recruit, onboard, and develop new sales talent as the team grows. Player / Manager Responsibilities Manage and grow a portfolio of personal accounts, contributing directly to revenue. Lead by example through strong sales execution, customer engagement, and partner management. Balance personal sales targets with team leadership responsibilities. Growth & Performance Deliver consistent revenue growth for the Northampton office. Implement and embed sales processes aligned with wider business best practice. Work closely with senior leadership to support strategic initiatives and expansion plans. Channel & Customer Engagement Build and maintain strong relationships with vendors, distributors, and key channel partners. Support the team in developing long-term customer relationships and expanding account penetration. Stay current on IT market trends, vendor programmes, and competitive positioning Skills & Experience Required Proven experience in IT sales, ideally within the IT Channel (VAR, MSP, distributor, or vendor environment). Previous experience leading or mentoring a sales team (formal management experience preferred). Demonstrated success in a player/manager or senior sales role. Strong commercial awareness with the ability to balance short-term targets and long-term growth. High levels of energy, discipline, and personal accountability. Excellent communication, coaching, and influencing skills. Strong CRM and pipeline management discipline. Personal Attributes Results-driven and resilient, with a hands-on leadership style. Leads from the front and sets the pace for the team. Structured, organised, and comfortable managing multiple priorities. Positive, professional, and adaptable in a fast-moving sales environment What we offer Starting Salary of £35k-£50k, Uncapped Commission & management bonus. Culture - Social events, Supportive, Fun, Hard working. Perks - Incentives (holidays, vouchers, lunches, spot prizes). Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B. H's + optional 2 weeks unpaid. Increases with time spent Progression Plan - training & mentor programme
