The Air Ambulance Service Limited

The Air Ambulance Service provides two very important functions, Helicopter Emergency Medical Services (HEMS) and The Children's Air Ambulance (TCAA) which provides paediatric transfers across the UK. Our objective is to save lives, utilising specialist pilots, doctors, and paramedics and with our work centered on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies. We are at the forefront of innovative clinical care, and we challenge boundaries. Every day our charity is tasked with a unique set of missions which we respond to with our fantastic services, all of which are funded entirely by voluntary donations, trading and fundraising activities we undertake. This ethos remains at our core; we are here to work alongside and help the NHS without using their available funds. The impact we make with our services is to keep people alive, keep families together, to let children grow into adults and to enable the NHS to carry out more work than they would have been able to without our support. We also impact our communities by creating jobs, taking actions to improve the environment, bringing people together as volunteers and creating worthwhile training and experience opportunities. Our work is only made possible by the wonderful support and generosity of the public, together with the dedication, skill and enthusiasm of staff and volunteers in all areas of operation. This support enables us to invest into our operational services, into developing staff and volunteers and into our future financial stability to protect the services needed now and in the future. Job Title: Designate Shop Manager Location: London and Oxfordshire (South) Full Time: 40 hours Annual Salary: £31000 - £33000 Interview Date: 8th August 2025 Job Purpose To provide shop manager cover and maximise sales and profits of the shops within the area. Responsible for guiding and managing a group of individuals, both employees and volunteers to achieve specific goals and objectives. You will provide direction, support, and motivation to the team members, delegate tasks, monitor progress, and ensure effective communication within the team. Proactively support and encourage both personal and professional development of your team. Running the shop autonomously, ensuring delivery of a profitable and customer-focused shop. Key Responsibilities • Maintaining the day-to-day operation of the shops • Travel to multiple sites within the UK • Planning and managing deliveries and collections • Operating the agreed stock rotation system and pricing structure • Ensuring an efficient back-room operation • Delivery of budgeted sales targets and maximising profit • Providing excellent customer service • Creating a welcoming atmosphere for customers and the shop team Compliance Responsibilities As a manager, in addition to specific compliance requirements with your area of expertise, you also hold responsibility in your team for: • Health & Safety and Environment. • Safeguarding • Data Protection • Equality, Diversity, and Inclusion • Quality • You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above Person Specification • Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date. • Able to demonstrate effective people management experience • Collaborative approach to achieving departmental and wider organisational objectives • Passion for the work that TAAS does • Organisational skills and time management • Confidence in talking about the work of the organization • Ability to understand issues related to working with volunteers • Proven customer care skills • IT skills and business online experience • Understanding of financial and numerical information • Experience in cash handling and online stock control • Creativity and flair for presenting items • Ability to keep up with retail trends and use initiative for positive results. The role is subject to a Basic DBS check. Environment TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice. As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people. Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants.