HL Services (London) Ltd

Role: Operations Manager Purpose: The Operations Manager will oversee and coordinate all grounds maintenance, invasive weed control, and gritting operations. The role is responsible for ensuring the delivery of high-quality services on time and within budget, meeting client expectations and industry standards. The Operations Manager will also play a key role in implementing strategies to drive the company's growth objectives. Key Responsibilities 1. Operational Leadership Lead, guide, and support the operations team to ensure efficient, safe, and high-quality service delivery. Maintain oversight of daily operations within the designated region, including seasonal maintenance schedules, landscaping projects, and ad hoc client requests. Implement process improvements to enhance efficiency, quality standards, and cost control. Ensure full compliance with regulatory requirements, health & safety regulations, company policies, and environmental standards. 2. Team Management and Development Build and manage a highly effective and diverse operations team. Foster a culture of operational excellence, safety, and high performance. Line-manage operational managers and ensure consistent delivery of company standards. Ensure teams are adequately resourced and receive appropriate training and development. Provide guidance, support, and feedback to staff, promoting a collaborative and positive work environment. Manage subcontractors to ensure work meets company standards and project requirements. Conduct recruitment for operational roles, supporting workforce planning and succession strategies. 3. Service Delivery Management Coordinate the delivery of all Grounds Care services, ensuring projects are completed on time, within scope, and on budget. Develop and implement project plans, timelines, and budgets. Liaise with clients, teams, and subcontractors to anticipate and resolve operational challenges. Prepare project reports and ensure the scope of works and pricing are understood before commencement. 4. Client Relationship Management Build and maintain strong client relationships through effective communication and problem-solving. Collaborate with Customer Service Advisors and the commercial team to ensure client enquiries are resolved promptly. Identify opportunities for additional services and projects with existing clients. Ensure client expectations are understood and consistently delivered by operations teams. 5. Technical Expertise and Compliance Maintain up-to-date knowledge of industry trends, techniques, and regulations. Provide technical guidance and support to teams and managers. Ensure all work complies with health, safety, and environmental regulations. Participate in industry events and training programs to enhance technical knowledge and best practices. 6. Financial and Commercial Management Develop and manage operational budgets, forecasting revenues, and controlling costs. Track KPIs, site audits, customer satisfaction, and team performance. Identify additional work opportunities to support company growth. Optimise resource allocation, including in-house teams and subcontractors, to maximise efficiency and minimise waste. Collaborate with finance and operations teams to prepare invoices, reports, and ensure timely client payments. Implement cost-saving measures without compromising quality or client satisfaction. Key Performance Indicators (KPIs) 100% of operational visits completed per week. Minimum of 25 operational audits completed per week. 100% of scheduled team training completed each month. Operational costs maintained within budgeted margins. Increased revenue through identification and delivery of additional works. Reporting Structure: Reports to: Director of Operations Line manages: Supervisors and Operative roles 1

Gardener / Horticulturalist Location: Stanford in the Vale (with work across Oxfordshire, including Warneford Place & Boars Hill) Salary: £30,000-£35,000 DOE We are seeking a passionate and knowledgeable Gardener / Horticulturalist to join our growing team, working on a collection of high-quality private country estates and ecologically focused landscapes. This is an excellent opportunity for either an experienced horticulturalist or a lower-band gardener with strong foundations (such as RHS training) who is keen to develop their skills and gain outstanding experience on soft landscaping and environmentally centred sites. Key Responsibilities: Maintenance and development of private country estates Soft landscaping and planting schemes with an ecological focus General garden and estate upkeep to a high standard Working as part of a small, dedicated team across multiple prestigious sites Essential Requirements: Strong horticultural knowledge and/or relevant qualifications Experience working on private country estates or similar high-end environments A genuine desire to learn, develop, and progress within the role Full UK driving licence Desirable (but not essential): PA1 / PA6 certification Chainsaw licence RHS training or equivalent horticultural education What We Offer: Competitive salary of £30,000-£35,000 depending on experience The chance to work on exceptional estates including Warneford Place and a major property in Boars Hill Ongoing learning and development opportunities A supportive environment for those looking to grow their horticultural career This role would particularly suit a motivated individual with a strong interest in ecology, planting, and landscape development who is eager to gain hands-on experience in a high-quality setting. To apply, please submit your CV and a brief cover note outlining your experience and interest in the role.

Job Title: Senior Landscaper Role Overview We are seeking an experienced Senior Hard Landscaper to join our team and deliver high-quality, bespoke landscaping projects. This role is ideal for a skilled professional who takes pride in exceptional craftsmanship, leads by example on site, and works closely with designers and trades to bring projects to life. Key Responsibilities Carry out all aspects of physical landscaping to a high standard, including: Paving, slabbing, and block work Groundworks and associated construction tasks Deliver bespoke finishes with strong attention to detail and high-quality craftsmanship Coordinate effectively with design teams, suppliers, and multiple on-site trades Plan and manage team workloads to ensure projects run efficiently and to schedule Identify and resolve on-site challenges through proactive problem-solving Ensure work is completed safely, efficiently, and to specification Skills & Experience Proven experience in a senior or lead landscaping role High-level practical skills across all core landscaping disciplines Strong eye for detail, particularly in bespoke finishing and detailing Excellent communication and coordination skills Ability to lead teams, manage workloads, and maintain high standards on-site Requirements Full UK driving licence (essential) Valid digger licence (essential) Strong work ethic with pride in delivering outstanding results Reliable, professional, and committed to quality workmanship What We Offer Opportunity to work on high-quality, design-led landscaping projects Supportive and professional working environment Competitive pay based on experience

Team Leader - Horticulture Do you have the passion and leadership to help plants - and people - thrive? We're looking for a Team Leader to play a key role in the day-to-day running of our busy production nursery. This is a hands-on opportunity to combine your horticultural knowledge with the chance to inspire and guide a team-ensuring our crops are grown to the highest standards and our customers receive plants of outstanding quality. What you'll be doing: Leading and motivating your team across a variety of nursery tasks - from feeding and maintenance through to picking, packing, and despatch. Monitoring crop health and acting quickly on issues such as pests, diseases, and irrigation needs. Working alongside managers to plan production areas and keep operations running smoothly. Promoting and enforcing safe working practices in line with OH&S standards and nursery protocols. Upholding plant health and biosecurity measures to protect stock, customers, and reputation. Supporting colleagues to develop their skills and fostering a culture of quality, care, and collaboration. What we're looking for: Proven supervisory or leadership experience (horticultural experience is highly desirable). Strong organisational skills with attention to detail. A motivated, approachable leader who can nurture both plants and people. A commitment to quality, safety, plant health, and excellent customer service. Why join us? This is more than just a leadership role-it's an opportunity to: Guide a dedicated team and make a real impact. Grow your own skills in horticulture and team management. Play a central part in the smooth running of a nursery that thrives on collaboration, high standards, plant health, and international trade.

Experienced Gardener Wanted - Stratford £28,000 Annual Salary Supportive Work Environment Are you an experienced Gardener based in or near Stratford? Are you looking for a permanent role with an annual salary of £28,000 and a positive, team-focused environment? We're seeking a proactive and motivated individual to join our team and deliver high-quality grounds maintenance services across multiple sites. Our client is a rapidly growing company and one of the UK's leading providers of integrated management and maintenance services for parks and green spaces. Due to continued expansion, they are now recruiting a Grounds Maintenance Operative to support operations in the Stratford area. Key Responsibilities: Carrying out horticultural maintenance and improvement works Using a variety of power tools and horticultural equipment Planting and maintaining shrubs, seasonal displays, and bedding schemes Identifying opportunities for site improvements and contributing to business development Ensuring all tasks meet customer expectations and company standards Requirements: Proven experience in horticulture and grounds maintenance Level 2 qualification in Horticulture (or equivalent) Strong plant knowledge and experience working with shrubs and planting schemes Self-motivated with the ability to work independently or as part of a team Competent in using power tools, including hedge cutters, strimmers, and mowers Certificates in spraying (PA1 & PA6) and ride-on mower operation are desirable but not essential A solid understanding of health & safety practices on-site Experience delivering work to customer specifications and quality standards What You'll Get in Return: A competitive annual salary of £28,000 A supportive and dynamic work environment Opportunities for professional growth in a fast-expanding organisation If you're passionate about horticulture and want to work for a company that values your skills and initiative, we'd love to hear from you.

Administrator / Site Assistant (Remote with Optional Site Visits) Location Based in Reading, Berkshire Remote-first role, with optional on-site visits We operate primarily across Oxfordshire , with projects also in Buckinghamshire, Berkshire, and Gloucestershire Salary £25,000-£30,000 per annum (DOE) Overview We're a small, creative landscape design / planting-focused business based in Reading, working mainly across Oxfordshire and the surrounding counties. We're looking for a highly organised, proactive Administrator to support day-to-day operations, marketing, and project coordination. This role would suit a bright, motivated post-graduate or early-career individual with an interest in plants, landscape design, making, and creative businesses. The role is primarily home-based, with the option to visit sites or attend meetings if you'd like. Key Responsibilities Administration & Coordination Taking and responding to client calls and enquiries Managing schedules, appointments, and diaries Assisting with project tracking, timelines, and progress updates Maintaining site diaries and helping keep tabs on ongoing projects General admin support to keep projects and workflows running smoothly Marketing & Communications Assisting with social media (primarily Instagram) Helping draft and schedule blog posts, captions, and basic marketing content Supporting brand voice and visual consistency across platforms Light research or content planning around planting, landscape, or creative topics Project Support Helping organise information, drawings, photos, and notes Liaising with contractors, suppliers, or collaborators when needed Optional site visits to observe progress and assist with documentation About You Highly organised, reliable, and good at juggling multiple tasks Confident communicator (written and verbal) Comfortable taking initiative and working independently Interested in plants, landscape design, creative work, or making things Familiar with Instagram and basic content creation Tech-comfortable (email, calendars, shared docs, etc.) A positive, can-do attitude - happy to learn and grow with the role Desirable (but not essential) Background in a creative, design, horticulture, or environmental field Experience with blogging, social media, or small business marketing Driving licence (useful for optional site visits) What We Offer Flexible, remote-first working Varied, interesting work across admin, marketing, and creative projects Opportunity to gain experience in a growing landscape/design business Supportive, informal working environment Salary of £25,000-£30,000 per annum depending on experience