Hammerspace, Inc.
Hammerspace obliterates data access delays for AI and high-performance computing. Its Data Platform delivers a high-throughput, low-latency parallel global file system unifying data from edge to core to multi-cloud, accessible via pNFS, NFSv3, SMB and S3 standards. Instant, agentless deployment with native Linux support combined with migration-free data assimilation radically accelerates pipelines. This approach keeps GPUs saturated, speeds time-to-insight, and boosts researcher and developer productivity. As Director, Sales Engineering - EMEA, you will build and manage the presales organization in EMEA (Preferably London). Collaborating closely with the sales team, you will act as a technical leader during the sales process, helping to showcase the value of our products and services. Should You Accept This Challenge You Will Develop an exhaustive understanding of what drives a customer's business and what motivates their decision making Manage existing Sales Engineers in region, as well as recruit new Sales Engineers Connect the dots from technology solutions, inclusive of the Hammerspace portfolio and others from the ecosystem, to measurable customer business outcomes Partner closely with account managers, specialists and channel partners to create a seamless and holistic customer experience and strategy to drive revenue growth and net new business Passionately bring to light the advantages of a Hammerspace solution Delight customers and teammates with your technical leadership and domain expertise on storage products, distributed storage architectures, file systems, and competitive storage offerings in the DAS, NAS and SAN product spaces Take control of evaluations, benchmarks and system configurations Build and deliver technical product and architecture presentations with vigor to customers and lock in the technical win with clients and prospective accounts Capture requirements and translate Customer's business needs into innovative solutions to accelerate their growth and capacity Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs Seek out and spur new opportunities for interoperability, functional, and performance testing/validation Promote mutual roadmap and planning exchanges Liaise with product and technical marketing to produce materials (i.e. whitepaper, web presentations) that support overall alliance plans and objectives Stay current with the competition and ensure that materials accurately reflect the latest, differentiated solution positioning Move with market trends and competitive landscape to promote thought leadership within our organization What You'll Need To Bring To This Role 5 years (minimum) Pre-sales Management experience in Data Storage / Data Management is required 5 or more years of relevant experience, mixed among technology, design, and communications required. Experience supporting the sale of enterprise storage, networking, systems, cloud, or software to enterprise accounts preferred Deep understanding of the architecture, design and implementation of multi-tiered client/server and web-based computing solutions Must have experience with NFS Prior experience in targeting new prospects and converting them into clients Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, NFS, OSD, SAN) Previous experience with Linux, NFS file systems and Linux distributed network environment Installation/configuration of distributed computing, multiprocessing, virtual memory subsystem, storage subsystems architecture, shared memory architectures, cache architectures, windowing systems Strong knowledge of digital transformation to a Cloud Native architecture, On-Prem, Public Cloud, Provisioning Automation, and Containers Knowledge of VMware, Local Area Networking, Ethernet, TCP/IP and general networking Familiarity with AWS, Azure, GCP a plus Familiarity with containers, k8s and microservices architectures a plus Curiosity and passion around technology and explaining and showing new technology platforms and concepts to customers Familiarity with storage-intensive applications and their requirements such as structured databases (SQL, Oracle) is highly desirable Excellent verbal and written interpersonal skills To the extent required by state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. Hammerspace is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. Agencies are hereby specifically directed not to contact Hammerspace employees directly in an attempt to present candidates. To protect the interests of all parties, Hammerspace will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Hammerspace will be considered Hammerspace property. Hammerspace will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Hammerspace will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agency must obtain advance written approval from Hammerspace's recruiting function to submit resumes, and then only in conjunction with a valid fully-executed contract for service and in response to a specific job opening. Hammerspace will not pay a fee to any Agency that does not have such agreement in place.
Hammerspace obliterates data access delays for AI and high-performance computing. Its Data Platform delivers a high-throughput, low-latency parallel global file system unifying data from edge to core to multi-cloud, accessible via pNFS, NFSv3, SMB and S3 standards. Instant, agentless deployment with native Linux support combined with migration-free data assimilation radically accelerates pipelines. This approach keeps GPUs saturated, speeds time-to-insight, and boosts researcher and developer productivity. As Director, Sales Engineering - EMEA, you will build and manage the presales organization in EMEA (Preferably London). Collaborating closely with the sales team, you will act as a technical leader during the sales process, helping to showcase the value of our products and services. Should You Accept This Challenge You Will Develop an exhaustive understanding of what drives a customer's business and what motivates their decision making Manage existing Sales Engineers in region, as well as recruit new Sales Engineers Connect the dots from technology solutions, inclusive of the Hammerspace portfolio and others from the ecosystem, to measurable customer business outcomes Partner closely with account managers, specialists and channel partners to create a seamless and holistic customer experience and strategy to drive revenue growth and net new business Passionately bring to light the advantages of a Hammerspace solution Delight customers and teammates with your technical leadership and domain expertise on storage products, distributed storage architectures, file systems, and competitive storage offerings in the DAS, NAS and SAN product spaces Take control of evaluations, benchmarks and system configurations Build and deliver technical product and architecture presentations with vigor to customers and lock in the technical win with clients and prospective accounts Capture requirements and translate Customer's business needs into innovative solutions to accelerate their growth and capacity Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs Seek out and spur new opportunities for interoperability, functional, and performance testing/validation Promote mutual roadmap and planning exchanges Liaise with product and technical marketing to produce materials (i.e. whitepaper, web presentations) that support overall alliance plans and objectives Stay current with the competition and ensure that materials accurately reflect the latest, differentiated solution positioning Move with market trends and competitive landscape to promote thought leadership within our organization What You'll Need To Bring To This Role 5 years (minimum) Pre-sales Management experience in Data Storage / Data Management is required 5 or more years of relevant experience, mixed among technology, design, and communications required. Experience supporting the sale of enterprise storage, networking, systems, cloud, or software to enterprise accounts preferred Deep understanding of the architecture, design and implementation of multi-tiered client/server and web-based computing solutions Must have experience with NFS Prior experience in targeting new prospects and converting them into clients Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, NFS, OSD, SAN) Previous experience with Linux, NFS file systems and Linux distributed network environment Installation/configuration of distributed computing, multiprocessing, virtual memory subsystem, storage subsystems architecture, shared memory architectures, cache architectures, windowing systems Strong knowledge of digital transformation to a Cloud Native architecture, On-Prem, Public Cloud, Provisioning Automation, and Containers Knowledge of VMware, Local Area Networking, Ethernet, TCP/IP and general networking Familiarity with AWS, Azure, GCP a plus Familiarity with containers, k8s and microservices architectures a plus Curiosity and passion around technology and explaining and showing new technology platforms and concepts to customers Familiarity with storage-intensive applications and their requirements such as structured databases (SQL, Oracle) is highly desirable Excellent verbal and written interpersonal skills To the extent required by state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. Hammerspace is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. Agencies are hereby specifically directed not to contact Hammerspace employees directly in an attempt to present candidates. To protect the interests of all parties, Hammerspace will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Hammerspace will be considered Hammerspace property. Hammerspace will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Hammerspace will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agency must obtain advance written approval from Hammerspace's recruiting function to submit resumes, and then only in conjunction with a valid fully-executed contract for service and in response to a specific job opening. Hammerspace will not pay a fee to any Agency that does not have such agreement in place.
Hammerspace, Inc.
About Hammerspace, Inc. Hammerspace delivers a Global Data Environment that spans data centers, AWS, Azure, and Google cloud infrastructure. With origins in Linux, NFS, Open standards, Flash and deep file system and data management technology leadership, Hammerspace delivers the world's first and only solution to connect global users with their data and applications on any existing data center infrastructure or AWS, Azure, and Google cloud services. Hammerspace is seeking a highly skilled and experienced Customer Support Engineer / EMEA, who will ensure the overall success and retention of our customer base. The ideal candidate will have excellent troubleshooting skills coupled with a deep understanding of filesystems, storage and networking. The Customer Support Engineer will engage with our customers to understand and resolve their complex technical issues, leveraging their strong technical acumen and stellar communication skills. Responsibilities Provide Hammerspace customers with top-tier support by solving their technical issues and replying to them in a timely fashion Partner with sales, product & engineering to ensure that customer's needs are met Prioritize and drive resolution for escalated customer issues Document systematic learnings so that they can be leveraged in our Customer Knowledge Base Leverage current toolsets and cross functional team members to creatively identify and resolve customer technical issues Participate in team ceremonies to ensure proper knowledge sharing, team growth and iteration on our support processes Qualifications 7+ years in a customer support role, with experience working in cloud, storage, networking environments Ability to analyze system and network diagnostics to clearly articulate issue to customer and internal cross-functional team Understanding of SMB & NFS protocols tools Understanding of Active Directory & Kerberos systems Understanding of networking protocols and entry level analysis of network packet captures Ability to parse and analyze system logs Exceptional communication skills, with ability to prioritize competing escalations Excellent troubleshooting skills and ability to work with cross-functional teams The anticipated base salary range for this role is 50,000 - 80,000 GBP. Actual compensation will be determined by several factors including, but not limited to, level of professional/education experience, skills/abilities, internal equity, and budgetary considerations. In addition, Hammerspace offers a broad range of health plans for medical, dental, vision, life and disability. We also offer 401k plans and flexible time off. Hammerspace is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. Notice to Recruiters and Staffing Agencies: Agencies are hereby specifically directed not to contact Hammerspace employees directly in an attempt to present candidates. To protect the interests of all parties, Hammerspace will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Hammerspace will be considered Hammerspace property. Hammerspace will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Hammerspace will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agency must obtain advance written approval from Hammerspace's recruiting function to submit resumes, and then only in conjunction with a valid fully-executed contract for service and in response to a specific job opening. Hammerspace will not pay a fee to any Agency that does not have such agreement in place.
About Hammerspace, Inc. Hammerspace delivers a Global Data Environment that spans data centers, AWS, Azure, and Google cloud infrastructure. With origins in Linux, NFS, Open standards, Flash and deep file system and data management technology leadership, Hammerspace delivers the world's first and only solution to connect global users with their data and applications on any existing data center infrastructure or AWS, Azure, and Google cloud services. Hammerspace is seeking a highly skilled and experienced Customer Support Engineer / EMEA, who will ensure the overall success and retention of our customer base. The ideal candidate will have excellent troubleshooting skills coupled with a deep understanding of filesystems, storage and networking. The Customer Support Engineer will engage with our customers to understand and resolve their complex technical issues, leveraging their strong technical acumen and stellar communication skills. Responsibilities Provide Hammerspace customers with top-tier support by solving their technical issues and replying to them in a timely fashion Partner with sales, product & engineering to ensure that customer's needs are met Prioritize and drive resolution for escalated customer issues Document systematic learnings so that they can be leveraged in our Customer Knowledge Base Leverage current toolsets and cross functional team members to creatively identify and resolve customer technical issues Participate in team ceremonies to ensure proper knowledge sharing, team growth and iteration on our support processes Qualifications 7+ years in a customer support role, with experience working in cloud, storage, networking environments Ability to analyze system and network diagnostics to clearly articulate issue to customer and internal cross-functional team Understanding of SMB & NFS protocols tools Understanding of Active Directory & Kerberos systems Understanding of networking protocols and entry level analysis of network packet captures Ability to parse and analyze system logs Exceptional communication skills, with ability to prioritize competing escalations Excellent troubleshooting skills and ability to work with cross-functional teams The anticipated base salary range for this role is 50,000 - 80,000 GBP. Actual compensation will be determined by several factors including, but not limited to, level of professional/education experience, skills/abilities, internal equity, and budgetary considerations. In addition, Hammerspace offers a broad range of health plans for medical, dental, vision, life and disability. We also offer 401k plans and flexible time off. Hammerspace is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. Notice to Recruiters and Staffing Agencies: Agencies are hereby specifically directed not to contact Hammerspace employees directly in an attempt to present candidates. To protect the interests of all parties, Hammerspace will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Hammerspace will be considered Hammerspace property. Hammerspace will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Hammerspace will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agency must obtain advance written approval from Hammerspace's recruiting function to submit resumes, and then only in conjunction with a valid fully-executed contract for service and in response to a specific job opening. Hammerspace will not pay a fee to any Agency that does not have such agreement in place.