AfterShip Group

About Us AfterShip, recognized as a Great Place to Work Certified company, is at the forefront of transforming the global eCommerce landscape. Our mission is to empower eCommerce retailers to create and manage the world's best online shopping experiences. Powering over 4.4 billion shipment trackings for over 20,000 global brands like Samsung, GymShark, Dr. Squatch, Citizen, Mejuri and Aesop, AfterShip revolutionizes how businesses engage with customers after purchase. We are pioneering AI-driven post-purchase solutions, from smart shipment tracking and returns management to personalized product recommendations and AI-powered delivery estimates. Having secured a $66 million Series B in 2021, we are accelerating our growth and continuing to shape the future of eCommerce. At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work. We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you're looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us. Your Mission: AfterShip is looking for a Senior Manager, Revenue Operations to help build and scale our Revenue Operations function. This is a critical role responsible for driving operational excellence across Sales, Partnerships, Customer Success, and Marketing by owning the systems, processes, and reporting that enable our go-to-market teams to succeed. You'll partner closely with GTM leaders and the RevOps leadership team to execute on key initiatives across process improvement, systems management, reporting, and forecasting. As a functional expert, you'll represent Revenue Operations across the business, ensuring operational alignment and consistent execution to support revenue growth. Reporting to the VP of Revenue and managing a lean, dynamic team, this role is part of AfterShip's global organization. Flexibility is key, as there may be occasional meetings outside of typical office hours each week, with advance notice provided. If you enjoy rolling up your sleeves, building strong cross-functional partnerships, and enabling GTM teams to perform at their best in a high-growth SaaS environment, we'd love to hear from you. What You'll Do: Act as the operational lead for Revenue Operations, supporting Sales, Partnerships, Customer Success, and Marketing on their day-to-day operational needs. Own HubSpot administration and continuously optimize the CRM and supporting GTM tools to ensure scalable, efficient processes across the customer journey. Manage and deliver on reporting, forecasting, pipeline management, and performance analytics to provide clarity and actionable insights to GTM leadership. Identify opportunities to improve operational efficiency through better processes, systems, and enablement. Maintain clean, reliable data across systems to support reporting accuracy and decision-making. Support revenue leadership with territory planning, capacity planning, incentive modeling, and GTM performance reviews. Ensure alignment and adoption of best practices across all regions and GTM functions. Build and manage a small RevOps team, coaching them to deliver high-quality execution and professional growth. Who We're Looking For: Qualifications & experience: 5+ years of experience in Revenue Operations or similar GTM Ops roles in B2B SaaS; Experience supporting Sales, CS, and Marketing operations in high-growth environments. Deep hands-on expertise with HubSpot, including administration, reporting, and process optimization. Strong working knowledge of GTM tools and system integrations. Proven ability to deliver operational improvements in forecasting, reporting, pipeline management, and process design. Comfortable analyzing data (SQL knowledge is a plus) and translating findings into recommendations. This remote-first role is open to candidates across North America, ideally in close proximity to Toronto, Austin, Los Angeles, San Francisco, or Seattle. Soft skills: Strong communication skills with the ability to influence and partner across GTM functions. Highly organized, detail-oriented, and driven to deliver outcomes. Collaborative team player with a bias for action. Thrives in fast-paced, evolving environments and enjoys solving complex problems through process and systems. Comfortable working in a remote-first, global team with flexibility (up to 2-4 meetings/week outside standard hours). At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission. Why You Should Join Us: We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You'll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together. We're a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You're empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you'll be able to have a schedule that fits your working style and the requirements of your role. We have great ambition to make buying and selling easier for everyone in this world one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company. Perks: Competitive compensation Remote-first/hybrid-flexible work setups Healthcare coverage offered from day 1 Career progression & professional development Retirement Plans including company match Learning & wellness funds Monthly book perk In-office lunch and commuter benefits for those located in our hub locations We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job's location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.