BetterCloud
About AlphaSense: The world's most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Role: We are looking for an entrepreneurial, driven and accomplished new business sales professional to join our growing Singapore team, focused on selling to the Financial Services market (Buy & Sell side Investment) in France & Southern Europe. This is an opportunity to join a high growth company, sell an award winning product that is rapidly getting adopted across the market internationally, and this person will be able to make a significant contribution in the company's growth and future success. What You'll Do: Take responsibility for the end-end sales processes in your territory, targeting hedge funds, asset managers, investment bankers and sell side research departments. This is a new client acquisition sales role, requiring you to research opportunities, initiate discussions, build prospect relationships, conduct demos, manage product trials and close sales with prospects in Europe and France Forecast accurately and develop necessary pipeline to meet and exceed goals Work closely with our Product Specialist team during trials to ensure client engagement Gather and pass on information on market and client product needs to sales, product management, content, and product marketing to help us continually enhance our products Who You Are: Experience selling a SaaS Technology or platform to Hedge Funds, Asset Management firms and Investment Banks across UK & Southern Europe (France & French speaking territories). Proven track record of achieving sales targets; we are building a team of top sales performers and a great winning culture, so looking for people who share the same experience and values and together we can continue on our explosive growth Able to prospect and build a pipeline, from identifying the right opportunities to gaining access to the right levels of and across an organization; influencing and building advocacy to create the conditions for enterprise Energetic and creative individual, possessing natural curiosity with the ability to learn quickly Reputation for consistently delivering results and setting the example for work ethic, initiative, enthusiasm, and commitment Fluent/Native French speaking (expert communicator with the ability to comfortably communicate across all levels of an organisation) Able to travel to clients monthly or quarterly based on business needs AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense's commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
About AlphaSense: The world's most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Role: We are looking for an entrepreneurial, driven and accomplished new business sales professional to join our growing Singapore team, focused on selling to the Financial Services market (Buy & Sell side Investment) in France & Southern Europe. This is an opportunity to join a high growth company, sell an award winning product that is rapidly getting adopted across the market internationally, and this person will be able to make a significant contribution in the company's growth and future success. What You'll Do: Take responsibility for the end-end sales processes in your territory, targeting hedge funds, asset managers, investment bankers and sell side research departments. This is a new client acquisition sales role, requiring you to research opportunities, initiate discussions, build prospect relationships, conduct demos, manage product trials and close sales with prospects in Europe and France Forecast accurately and develop necessary pipeline to meet and exceed goals Work closely with our Product Specialist team during trials to ensure client engagement Gather and pass on information on market and client product needs to sales, product management, content, and product marketing to help us continually enhance our products Who You Are: Experience selling a SaaS Technology or platform to Hedge Funds, Asset Management firms and Investment Banks across UK & Southern Europe (France & French speaking territories). Proven track record of achieving sales targets; we are building a team of top sales performers and a great winning culture, so looking for people who share the same experience and values and together we can continue on our explosive growth Able to prospect and build a pipeline, from identifying the right opportunities to gaining access to the right levels of and across an organization; influencing and building advocacy to create the conditions for enterprise Energetic and creative individual, possessing natural curiosity with the ability to learn quickly Reputation for consistently delivering results and setting the example for work ethic, initiative, enthusiasm, and commitment Fluent/Native French speaking (expert communicator with the ability to comfortably communicate across all levels of an organisation) Able to travel to clients monthly or quarterly based on business needs AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense's commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
BetterCloud
We are looking for an Enterprise Customer Success Engineer to lead complex customer integrations across EMEA. You will serve as a trusted technical partner throughout the integration lifecycle-from implementation planning and deployment through validation, standard tuning, optimization, and ongoing support. This role is ideal for someone who enjoys solving complex technical problems with customers, translating business and security requirements into practical implementation plans, and improving the systems and processes used to deliver customer outcomes at scale. You will work closely with Technical Account Managers, Solutions Engineers, Sales, Product, Operations, Detection, Engineering, and Research teams. You will also help customers understand how HUMAN products work, what is required to integrate them successfully, and how to optimize their deployment while partnering with the internal teams responsible for detection and mitigation. What you'll do Own the technical delivery of complex enterprise integrations, including implementation planning, configuration, validation, troubleshooting, and launch readiness. Lead customer facing technical meetings, kickoff sessions, integration reviews, standard tuning discussions, and issue resolution calls. Translate customer architecture, use cases, traffic patterns, and security objectives into clear integration and partner with the tuning team by providing relevant customer context and requirements. Guide customers through API, SDK, server side, client side, and console based implementation activities as appropriate to their environment. Run integration health checks, baseline validation, detection reviews, basic tuning adjustments, and ongoing optimization; escalation complex detection and mitigation requirements to the tuning team. Investigate technical issues using logs, telemetry, dashboards, data analysis, browser tools, APIs, and other diagnostic methods. Establish clear entrance and exit criteria for integration activities, coordinate tuning activities with defined criteria, and communicate risks, dependencies, timelines, and next steps. Maintain accurate Jira records, including scope, use case, technical context, validation results, open issues, owners, and linked work. Partner with TAMs to provide customer ready updates, health summaries, technical recommendations, and progress reports. Coordinate escalations with Engineering, Product, Operations, Detection, and Research teams, ensuring issues are clearly documented and actively followed through resolution. Identify recurring implementation challenges and turn structured feedback into requirements for better product capabilities, documentation, tooling, customer workflows, and reusable playbooks. Help improve the scalability of Customer Success Engineering through automation, standardization, self service tooling, and repeatable processes. Serve as a technical subject matter expert and contribute knowledge, coaching, and best practices to the broader CSE team. Who you are 3-5 years of experience in a customer facing technical role such as Customer Success Engineering, Solutions Architecture, Technical Account Management, Sales Engineering, Professional Services, or Technical Support. Demonstrated experience leading complex enterprise software, security, fraud, ad tech, or infrastructure integrations. Strong understanding of web applications, APIs, SDKs, HTTP, JavaScript, JSON, browser behavior, and common integration patterns. Experience troubleshooting customer environments using tools such as browser developer tools, Postman, logs, dashboards, API documentation, and data queries. Practical experience with configuration, traffic analysis, validation, or performance optimization; experience with detection logic and tuning is a plus. Ability to analyze ambiguous technical problems, identify root causes, and drive issues to resolution across multiple teams. Strong written and verbal communication skills, with the ability to explain technical concepts to engineers, operators, business stakeholders, and executive audiences. Strong project management and prioritization skills, including the ability to manage multiple enterprise customers and competing technical priorities. Experience working with Jira, Confluence, or similar systems to manage technical work and document customer context. Ability to set realistic expectations, establish clear ownership, and communicate progress transparently when issues are complex or timelines change. Self motivated, highly organized, curious, and comfortable operating in a changing environment. Professional fluency in English and the ability to collaborate effectively across EMEA and global teams. Helpful experience Experience with bot management, fraud prevention, cybersecurity, application security, or traffic quality solutions. Familiarity with mobile SDKs, webviews, server side integrations, cloud platforms, networking, or observability tools. Experience with data analysis or querying systems such as Snowflake, Looker, Grafana, or similar platforms. Experience designing customer facing documentation, implementation playbooks, health checks, or technical enablement programs. Experience using automation or AI assisted tools to improve technical delivery, investigation, or customer support workflows. What success looks like Customers complete complex integrations with clear requirements, predictable milestones, and minimal avoidable rework. Integration and standard tuning activities are validated against defined health, quality, and readiness criteria, with escalation to the tuning team for more complex tuning requirements. Customer issues are investigated efficiently, documented clearly, and driven to resolution with the right internal teams. Customers understand the status, risks, decisions, and next steps associated with their implementation. Reusable processes, documentation, and automation reduce manual effort and improve consistency across the team. Customer and field feedback is translated into meaningful improvements to HUMAN products, tools, and operating processes. Why join HUMAN You will join a team working at the intersection of cybersecurity, fraud prevention, data, and customer technology. You will have the opportunity to solve challenging problems for sophisticated enterprises, influence how products are deployed and improved, and help build scalable Customer Success Engineering practices across a global organization. HUMAN is committed to building an inclusive workplace where people can do their best work. We welcome different experiences, perspectives, and approaches to solving hard problems. About HUMAN Security HUMAN was founded in a Brooklyn sci-fi bookstore with a hacker mindset and the lofty mission of making the internet safer by putting humans first. Today, our Human Defense Platform safeguards enterprises from sophisticated bots, fraud, and account abuse, verifying the humanity of more than 20 trillion interactions per week for the world's biggest brands and internet platforms. HUMAN is an equal opportunity workplace dedicated to protecting the internet's integrity for everyone. We believe in putting people first, embracing diversity of thought from our global teams, and welcoming all individuals to share their unique experiences as we fight cybercrime together. We support our Humans with a comprehensive total rewards package for personal and professional development, including well being and learning stipends, flexible work options, and dedicated time off. While our HQ is in NYC, we have teams worldwide. HUMAN is growing fast, and there's never been a more meaningful time to join us. If you thrive on solving complex problems and want to help shape the future of cybersecurity, join us as we build a safer, more human internet. If you are an individual with a disability or special need that requires accommodation, please contact us directly.
We are looking for an Enterprise Customer Success Engineer to lead complex customer integrations across EMEA. You will serve as a trusted technical partner throughout the integration lifecycle-from implementation planning and deployment through validation, standard tuning, optimization, and ongoing support. This role is ideal for someone who enjoys solving complex technical problems with customers, translating business and security requirements into practical implementation plans, and improving the systems and processes used to deliver customer outcomes at scale. You will work closely with Technical Account Managers, Solutions Engineers, Sales, Product, Operations, Detection, Engineering, and Research teams. You will also help customers understand how HUMAN products work, what is required to integrate them successfully, and how to optimize their deployment while partnering with the internal teams responsible for detection and mitigation. What you'll do Own the technical delivery of complex enterprise integrations, including implementation planning, configuration, validation, troubleshooting, and launch readiness. Lead customer facing technical meetings, kickoff sessions, integration reviews, standard tuning discussions, and issue resolution calls. Translate customer architecture, use cases, traffic patterns, and security objectives into clear integration and partner with the tuning team by providing relevant customer context and requirements. Guide customers through API, SDK, server side, client side, and console based implementation activities as appropriate to their environment. Run integration health checks, baseline validation, detection reviews, basic tuning adjustments, and ongoing optimization; escalation complex detection and mitigation requirements to the tuning team. Investigate technical issues using logs, telemetry, dashboards, data analysis, browser tools, APIs, and other diagnostic methods. Establish clear entrance and exit criteria for integration activities, coordinate tuning activities with defined criteria, and communicate risks, dependencies, timelines, and next steps. Maintain accurate Jira records, including scope, use case, technical context, validation results, open issues, owners, and linked work. Partner with TAMs to provide customer ready updates, health summaries, technical recommendations, and progress reports. Coordinate escalations with Engineering, Product, Operations, Detection, and Research teams, ensuring issues are clearly documented and actively followed through resolution. Identify recurring implementation challenges and turn structured feedback into requirements for better product capabilities, documentation, tooling, customer workflows, and reusable playbooks. Help improve the scalability of Customer Success Engineering through automation, standardization, self service tooling, and repeatable processes. Serve as a technical subject matter expert and contribute knowledge, coaching, and best practices to the broader CSE team. Who you are 3-5 years of experience in a customer facing technical role such as Customer Success Engineering, Solutions Architecture, Technical Account Management, Sales Engineering, Professional Services, or Technical Support. Demonstrated experience leading complex enterprise software, security, fraud, ad tech, or infrastructure integrations. Strong understanding of web applications, APIs, SDKs, HTTP, JavaScript, JSON, browser behavior, and common integration patterns. Experience troubleshooting customer environments using tools such as browser developer tools, Postman, logs, dashboards, API documentation, and data queries. Practical experience with configuration, traffic analysis, validation, or performance optimization; experience with detection logic and tuning is a plus. Ability to analyze ambiguous technical problems, identify root causes, and drive issues to resolution across multiple teams. Strong written and verbal communication skills, with the ability to explain technical concepts to engineers, operators, business stakeholders, and executive audiences. Strong project management and prioritization skills, including the ability to manage multiple enterprise customers and competing technical priorities. Experience working with Jira, Confluence, or similar systems to manage technical work and document customer context. Ability to set realistic expectations, establish clear ownership, and communicate progress transparently when issues are complex or timelines change. Self motivated, highly organized, curious, and comfortable operating in a changing environment. Professional fluency in English and the ability to collaborate effectively across EMEA and global teams. Helpful experience Experience with bot management, fraud prevention, cybersecurity, application security, or traffic quality solutions. Familiarity with mobile SDKs, webviews, server side integrations, cloud platforms, networking, or observability tools. Experience with data analysis or querying systems such as Snowflake, Looker, Grafana, or similar platforms. Experience designing customer facing documentation, implementation playbooks, health checks, or technical enablement programs. Experience using automation or AI assisted tools to improve technical delivery, investigation, or customer support workflows. What success looks like Customers complete complex integrations with clear requirements, predictable milestones, and minimal avoidable rework. Integration and standard tuning activities are validated against defined health, quality, and readiness criteria, with escalation to the tuning team for more complex tuning requirements. Customer issues are investigated efficiently, documented clearly, and driven to resolution with the right internal teams. Customers understand the status, risks, decisions, and next steps associated with their implementation. Reusable processes, documentation, and automation reduce manual effort and improve consistency across the team. Customer and field feedback is translated into meaningful improvements to HUMAN products, tools, and operating processes. Why join HUMAN You will join a team working at the intersection of cybersecurity, fraud prevention, data, and customer technology. You will have the opportunity to solve challenging problems for sophisticated enterprises, influence how products are deployed and improved, and help build scalable Customer Success Engineering practices across a global organization. HUMAN is committed to building an inclusive workplace where people can do their best work. We welcome different experiences, perspectives, and approaches to solving hard problems. About HUMAN Security HUMAN was founded in a Brooklyn sci-fi bookstore with a hacker mindset and the lofty mission of making the internet safer by putting humans first. Today, our Human Defense Platform safeguards enterprises from sophisticated bots, fraud, and account abuse, verifying the humanity of more than 20 trillion interactions per week for the world's biggest brands and internet platforms. HUMAN is an equal opportunity workplace dedicated to protecting the internet's integrity for everyone. We believe in putting people first, embracing diversity of thought from our global teams, and welcoming all individuals to share their unique experiences as we fight cybercrime together. We support our Humans with a comprehensive total rewards package for personal and professional development, including well being and learning stipends, flexible work options, and dedicated time off. While our HQ is in NYC, we have teams worldwide. HUMAN is growing fast, and there's never been a more meaningful time to join us. If you thrive on solving complex problems and want to help shape the future of cybersecurity, join us as we build a safer, more human internet. If you are an individual with a disability or special need that requires accommodation, please contact us directly.