AlphaSense is looking for a Senior Director, Customer Success in Greater London to lead its global customer success strategy. This senior leadership position involves managing a team, driving product adoption, and partnering closely with various departments. The ideal candidate will have over 10 years of experience in client-facing SaaS roles, particularly in leadership. Join AlphaSense and be part of a dynamic team focused on empowering professionals with AI-driven market intelligence.
Aug 02, 2026
Full time
AlphaSense is looking for a Senior Director, Customer Success in Greater London to lead its global customer success strategy. This senior leadership position involves managing a team, driving product adoption, and partnering closely with various departments. The ideal candidate will have over 10 years of experience in client-facing SaaS roles, particularly in leadership. Join AlphaSense and be part of a dynamic team focused on empowering professionals with AI-driven market intelligence.
About AlphaSense: The world's most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Role We're looking for a Senior Director, Customer Success to own the strategy and execution of our global customer success organization within our Corporates and Consulting business. This is a senior leadership role at the center of how AlphaSense retains, expands, and deepens relationships with our most strategic customers and builds the team, programs, and infrastructure to do it at scale. As a key member of the Customer Success leadership team, you'll lead a group of high performing managers and individual contributors, partnering closely with Sales, Account Management, Product, and Marketing to drive measurable outcomes across the full customer lifecycle. You'll set the vision for how we deliver value across our Corporates and Consulting customer base and own the results. What You'll Do Own Global CS Strategy & Execution: Define and drive the overarching strategy for the global customer success organization for the Corporates and Consulting business, translating business objectives into team priorities, coverage models, and scalable programs. Lead High Performing Managers: Build, develop, and inspire a team of high performing reps and CS managers, creating a culture of accountability, coaching, and continuous improvement across the organization. Drive Adoption & Advocacy at Scale: Develop and execute strategies that deepen product adoption, accelerate time to value, and turn customers into long term advocates with particular emphasis on our GenAI capabilities. Build + Scale Digital Success: Take full ownership of the digital success program, including managing day to day operations and holding accountability for renewal and retention outcomes across the customer base. Strategic Account Oversight: Partner with Sales and Account Management leadership to ensure the right coverage and resource allocation across our highest value accounts. Operational Excellence: Build and institutionalize scalable playbooks, frameworks, and data driven practices that elevate the performance of the entire CS function. Cross Functional Leadership: Act as a senior voice for the customer across the organization aligning with Product, Enablement, and Marketing on roadmap feedback, go to market motions, and customer facing initiatives. Who You Are A seasoned customer success leader with 10+ years in client facing SaaS roles and 4+ years leading managers or multi tiered teams. A proven track record of owning adoption outcomes at scale while connecting team actions back to those outcomes. An experienced leader who has owned and delivered against renewal/retention targets. A strategic thinker who translates high level business goals into executable team programs and measurable results. An exceptional executive communicator who can influence C suite stakeholders internally and externally with clarity and credibility. A data driven operator who builds systems and uses insights to continuously improve team performance and customer outcomes. Someone who thrives in fast paced, high growth environments and has a track record of building for scale. Preferably located in the ET or GMT timezones. AlphaSense is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense's commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Aug 02, 2026
Full time
About AlphaSense: The world's most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Role We're looking for a Senior Director, Customer Success to own the strategy and execution of our global customer success organization within our Corporates and Consulting business. This is a senior leadership role at the center of how AlphaSense retains, expands, and deepens relationships with our most strategic customers and builds the team, programs, and infrastructure to do it at scale. As a key member of the Customer Success leadership team, you'll lead a group of high performing managers and individual contributors, partnering closely with Sales, Account Management, Product, and Marketing to drive measurable outcomes across the full customer lifecycle. You'll set the vision for how we deliver value across our Corporates and Consulting customer base and own the results. What You'll Do Own Global CS Strategy & Execution: Define and drive the overarching strategy for the global customer success organization for the Corporates and Consulting business, translating business objectives into team priorities, coverage models, and scalable programs. Lead High Performing Managers: Build, develop, and inspire a team of high performing reps and CS managers, creating a culture of accountability, coaching, and continuous improvement across the organization. Drive Adoption & Advocacy at Scale: Develop and execute strategies that deepen product adoption, accelerate time to value, and turn customers into long term advocates with particular emphasis on our GenAI capabilities. Build + Scale Digital Success: Take full ownership of the digital success program, including managing day to day operations and holding accountability for renewal and retention outcomes across the customer base. Strategic Account Oversight: Partner with Sales and Account Management leadership to ensure the right coverage and resource allocation across our highest value accounts. Operational Excellence: Build and institutionalize scalable playbooks, frameworks, and data driven practices that elevate the performance of the entire CS function. Cross Functional Leadership: Act as a senior voice for the customer across the organization aligning with Product, Enablement, and Marketing on roadmap feedback, go to market motions, and customer facing initiatives. Who You Are A seasoned customer success leader with 10+ years in client facing SaaS roles and 4+ years leading managers or multi tiered teams. A proven track record of owning adoption outcomes at scale while connecting team actions back to those outcomes. An experienced leader who has owned and delivered against renewal/retention targets. A strategic thinker who translates high level business goals into executable team programs and measurable results. An exceptional executive communicator who can influence C suite stakeholders internally and externally with clarity and credibility. A data driven operator who builds systems and uses insights to continuously improve team performance and customer outcomes. Someone who thrives in fast paced, high growth environments and has a track record of building for scale. Preferably located in the ET or GMT timezones. AlphaSense is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense's commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
About the Team The Content organization is responsible for identifying, creating/collecting, licensing and integrating best in class unstructured and structured data that is both self sourced and from third party content providers. The team reports to the Chief Content Officer and has strategy, product management content, collection operations, and support responsibilities for each Content vertical. We have been experiencing rapid growth across all content sets. We value and uphold transparency, trust, and accountability in our relationships within the team and with external partners and internal stakeholders. About the Role We are seeking a Product Manager to oversee our M&A Transactions and Valuations content. Candidates should have deep knowledge of the fundamentals of capital markets and investment research combined with extensive experience of managing 3rd party or proprietary M&A Transactions content feeding into financial research platforms and investment analysis workflow functionality. Who You Are 10+ years of experience working in Product, Content, Operations, or equivalent roles at a financial institution, investment research platform, or market intelligence firm, focused on the delivery of content, features, analytics, and models for front office investment professionals 3+ years of experience managing or working closely with a globally distributed content generation operation Expert knowledge of various market data and investment research databases, products, and tools (e.g.: Fundamentals, Estimates, M&A Transactions data, Ownership data, Market data, Excel plug in, XML feeds) Demonstrated ability to lead a dedicated cross functional development team of engineers, data experts, QA, and scrum master Thorough understanding of the logic and concepts of relational databases (e.g.: SQL); demonstrated experience using them is strongly preferred BSc, MSc, or MBA degree with a concentration in finance or economics or a CFA certification Demonstrated passion for corporate finance, capital markets, financial analysis, and modeling demonstrated either in previous capacity in a buy side or sell side analyst role or have managed products/features/data used by investment professionals You have a natural enthusiasm for working at the intersection of data, technology, and finance You thrive in a builder's role - you have designed, built, launched and managed a marquee product, module, or functionality for the investment community or have set the foundation and successfully run an extensive content generation operation You excel at aligning diverse, cross functional teams through clear, persuasive communication and executive level presentations You demonstrate empathic communication, with the ability to listen and identify problems in need for solutions You're highly analytical, tech savvy, and meticulous, with a strong ability to set priorities, manage deadlines, and deliver results Material experience in the financial industry as a front office professional (e.g. research analyst or investment banker) leveraging platforms and content similar to AlphaSense's is preferred Prior experience at a market intelligence or financial research SaaS start up is preferred Experience using iterative / agile development methodologies is preferred Experience working with distributed teams is preferred Responsibilities Identify the Need: Understand the market and use cases of various AlphaSense user personas. Collaborate with Sales and Clients/Users to solicit feedback for new content and functionality or enhancement needs Define the Roadmap: Create and manage a content roadmap by working with the content organization leadership, engineering, and operations stakeholders to plan and optimize costs, benefits, timelines, and technology person power mix for all aspects of content 3rd party sourcing or in house generation Own the Content Life cycle: Take ownership of key projects to evaluate and integrate third party or self source proprietary datasets and their related features from initial research and definition to testing, delivery, feedback, and on going enhancements. Own the Content Generation Process: Lead the collaboration between content engineering and operations in designing the end to end data collection process including building and maintaining taxonomies and optimizing for the best mix of technology (speed, automation) and person power (expert interpretation of reporting, exception handling), integrity checks, and QA process Launch the Content: Contribute to the successful launch of new features into the market, including the creation of internal and external comms/announcements, marketing collateral, documentation, training material, and client engagement Own Content Collection Policies: Be the ultimate owner of content collection methodologies, rules and policies. Establish and maintain the balance between inbound expert user feedback on one hand, and process or technology/person power limitations on the other Industry and Competitive Intelligence: Track industry trends and deliver competitive intelligence to better evolve product and content vision. Analyze other relevant competing content sets in the market and interact with customers to understand their workflows and pain points and gather and document actionable feedback AlphaSense is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense's commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, colour, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. All official communications will come from email address. If you believe you've been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
Jul 21, 2026
Full time
About the Team The Content organization is responsible for identifying, creating/collecting, licensing and integrating best in class unstructured and structured data that is both self sourced and from third party content providers. The team reports to the Chief Content Officer and has strategy, product management content, collection operations, and support responsibilities for each Content vertical. We have been experiencing rapid growth across all content sets. We value and uphold transparency, trust, and accountability in our relationships within the team and with external partners and internal stakeholders. About the Role We are seeking a Product Manager to oversee our M&A Transactions and Valuations content. Candidates should have deep knowledge of the fundamentals of capital markets and investment research combined with extensive experience of managing 3rd party or proprietary M&A Transactions content feeding into financial research platforms and investment analysis workflow functionality. Who You Are 10+ years of experience working in Product, Content, Operations, or equivalent roles at a financial institution, investment research platform, or market intelligence firm, focused on the delivery of content, features, analytics, and models for front office investment professionals 3+ years of experience managing or working closely with a globally distributed content generation operation Expert knowledge of various market data and investment research databases, products, and tools (e.g.: Fundamentals, Estimates, M&A Transactions data, Ownership data, Market data, Excel plug in, XML feeds) Demonstrated ability to lead a dedicated cross functional development team of engineers, data experts, QA, and scrum master Thorough understanding of the logic and concepts of relational databases (e.g.: SQL); demonstrated experience using them is strongly preferred BSc, MSc, or MBA degree with a concentration in finance or economics or a CFA certification Demonstrated passion for corporate finance, capital markets, financial analysis, and modeling demonstrated either in previous capacity in a buy side or sell side analyst role or have managed products/features/data used by investment professionals You have a natural enthusiasm for working at the intersection of data, technology, and finance You thrive in a builder's role - you have designed, built, launched and managed a marquee product, module, or functionality for the investment community or have set the foundation and successfully run an extensive content generation operation You excel at aligning diverse, cross functional teams through clear, persuasive communication and executive level presentations You demonstrate empathic communication, with the ability to listen and identify problems in need for solutions You're highly analytical, tech savvy, and meticulous, with a strong ability to set priorities, manage deadlines, and deliver results Material experience in the financial industry as a front office professional (e.g. research analyst or investment banker) leveraging platforms and content similar to AlphaSense's is preferred Prior experience at a market intelligence or financial research SaaS start up is preferred Experience using iterative / agile development methodologies is preferred Experience working with distributed teams is preferred Responsibilities Identify the Need: Understand the market and use cases of various AlphaSense user personas. Collaborate with Sales and Clients/Users to solicit feedback for new content and functionality or enhancement needs Define the Roadmap: Create and manage a content roadmap by working with the content organization leadership, engineering, and operations stakeholders to plan and optimize costs, benefits, timelines, and technology person power mix for all aspects of content 3rd party sourcing or in house generation Own the Content Life cycle: Take ownership of key projects to evaluate and integrate third party or self source proprietary datasets and their related features from initial research and definition to testing, delivery, feedback, and on going enhancements. Own the Content Generation Process: Lead the collaboration between content engineering and operations in designing the end to end data collection process including building and maintaining taxonomies and optimizing for the best mix of technology (speed, automation) and person power (expert interpretation of reporting, exception handling), integrity checks, and QA process Launch the Content: Contribute to the successful launch of new features into the market, including the creation of internal and external comms/announcements, marketing collateral, documentation, training material, and client engagement Own Content Collection Policies: Be the ultimate owner of content collection methodologies, rules and policies. Establish and maintain the balance between inbound expert user feedback on one hand, and process or technology/person power limitations on the other Industry and Competitive Intelligence: Track industry trends and deliver competitive intelligence to better evolve product and content vision. Analyze other relevant competing content sets in the market and interact with customers to understand their workflows and pain points and gather and document actionable feedback AlphaSense is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense's commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, colour, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. All official communications will come from email address. If you believe you've been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
About the Team The Content organization is responsible for identifying, creating/collecting, licensing and integrating best in class unstructured and structured data that is both self sourced and from third party content providers. The team reports to the Chief Content Officer and has strategy, product management content, collection operations, and support responsibilities for each Content vertical. We have been experiencing rapid growth across all content sets. We value and uphold transparency, trust, and accountability in our relationships within the team and with external partners and internal stakeholders. About the Role We are seeking a Product Manager to oversee our M&A Transactions and Valuations content. Candidates should have deep knowledge of the fundamentals of capital markets and investment research combined with extensive experience of managing 3rd party or proprietary M&A Transactions content feeding into financial research platforms and investment analysis workflow functionality. Who You Are 10+ years of experience working in Product, Content, Operations, or equivalent roles at a financial institution, investment research platform, or market intelligence firm, focused on the delivery of content, features, analytics, and models for front office investment professionals 3+ years of experience managing or working closely with a globally distributed content generation operation Expert knowledge of various market data and investment research databases, products, and tools (e.g.: Fundamentals, Estimates, M&A Transactions data, Ownership data, Market data, Excel plug in, XML feeds) Demonstrated ability to lead a dedicated cross functional development team of engineers, data experts, QA, and scrum master Thorough understanding of the logic and concepts of relational databases (e.g.: SQL); demonstrated experience using them is strongly preferred BSc, MSc, or MBA degree with a concentration in finance or economics or a CFA certification Demonstrated passion for corporate finance, capital markets, financial analysis, and modeling demonstrated either in previous capacity in a buy side or sell side analyst role or have managed products/features/data used by investment professionals You have a natural enthusiasm for working at the intersection of data, technology, and finance You thrive in a builder's role - you have designed, built, launched and managed a marquee product, module, or functionality for the investment community or have set the foundation and successfully run an extensive content generation operation You excel at aligning diverse, cross functional teams through clear, persuasive communication and executive level presentations You demonstrate empathic communication, with the ability to listen and identify problems in need for solutions You're highly analytical, tech savvy, and meticulous, with a strong ability to set priorities, manage deadlines, and deliver results Material experience in the financial industry as a front office professional (e.g. research analyst or investment banker) leveraging platforms and content similar to AlphaSense's is preferred Prior experience at a market intelligence or financial research SaaS start up is preferred Experience using iterative / agile development methodologies is preferred Experience working with distributed teams is preferred Responsibilities Identify the Need: Understand the market and use cases of various AlphaSense user personas. Collaborate with Sales and Clients/Users to solicit feedback for new content and functionality or enhancement needs Define the Roadmap: Create and manage a content roadmap by working with the content organization leadership, engineering, and operations stakeholders to plan and optimize costs, benefits, timelines, and technology person power mix for all aspects of content 3rd party sourcing or in house generation Own the Content Life cycle: Take ownership of key projects to evaluate and integrate third party or self source proprietary datasets and their related features from initial research and definition to testing, delivery, feedback, and on going enhancements. Own the Content Generation Process: Lead the collaboration between content engineering and operations in designing the end to end data collection process including building and maintaining taxonomies and optimizing for the best mix of technology (speed, automation) and person power (expert interpretation of reporting, exception handling), integrity checks, and QA process Launch the Content: Contribute to the successful launch of new features into the market, including the creation of internal and external comms/announcements, marketing collateral, documentation, training material, and client engagement Own Content Collection Policies: Be the ultimate owner of content collection methodologies, rules and policies. Establish and maintain the balance between inbound expert user feedback on one hand, and process or technology/person power limitations on the other Industry and Competitive Intelligence: Track industry trends and deliver competitive intelligence to better evolve product and content vision. Analyze other relevant competing content sets in the market and interact with customers to understand their workflows and pain points and gather and document actionable feedback AlphaSense is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense's commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, colour, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. All official communications will come from email address. If you believe you've been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
Jul 21, 2026
Full time
About the Team The Content organization is responsible for identifying, creating/collecting, licensing and integrating best in class unstructured and structured data that is both self sourced and from third party content providers. The team reports to the Chief Content Officer and has strategy, product management content, collection operations, and support responsibilities for each Content vertical. We have been experiencing rapid growth across all content sets. We value and uphold transparency, trust, and accountability in our relationships within the team and with external partners and internal stakeholders. About the Role We are seeking a Product Manager to oversee our M&A Transactions and Valuations content. Candidates should have deep knowledge of the fundamentals of capital markets and investment research combined with extensive experience of managing 3rd party or proprietary M&A Transactions content feeding into financial research platforms and investment analysis workflow functionality. Who You Are 10+ years of experience working in Product, Content, Operations, or equivalent roles at a financial institution, investment research platform, or market intelligence firm, focused on the delivery of content, features, analytics, and models for front office investment professionals 3+ years of experience managing or working closely with a globally distributed content generation operation Expert knowledge of various market data and investment research databases, products, and tools (e.g.: Fundamentals, Estimates, M&A Transactions data, Ownership data, Market data, Excel plug in, XML feeds) Demonstrated ability to lead a dedicated cross functional development team of engineers, data experts, QA, and scrum master Thorough understanding of the logic and concepts of relational databases (e.g.: SQL); demonstrated experience using them is strongly preferred BSc, MSc, or MBA degree with a concentration in finance or economics or a CFA certification Demonstrated passion for corporate finance, capital markets, financial analysis, and modeling demonstrated either in previous capacity in a buy side or sell side analyst role or have managed products/features/data used by investment professionals You have a natural enthusiasm for working at the intersection of data, technology, and finance You thrive in a builder's role - you have designed, built, launched and managed a marquee product, module, or functionality for the investment community or have set the foundation and successfully run an extensive content generation operation You excel at aligning diverse, cross functional teams through clear, persuasive communication and executive level presentations You demonstrate empathic communication, with the ability to listen and identify problems in need for solutions You're highly analytical, tech savvy, and meticulous, with a strong ability to set priorities, manage deadlines, and deliver results Material experience in the financial industry as a front office professional (e.g. research analyst or investment banker) leveraging platforms and content similar to AlphaSense's is preferred Prior experience at a market intelligence or financial research SaaS start up is preferred Experience using iterative / agile development methodologies is preferred Experience working with distributed teams is preferred Responsibilities Identify the Need: Understand the market and use cases of various AlphaSense user personas. Collaborate with Sales and Clients/Users to solicit feedback for new content and functionality or enhancement needs Define the Roadmap: Create and manage a content roadmap by working with the content organization leadership, engineering, and operations stakeholders to plan and optimize costs, benefits, timelines, and technology person power mix for all aspects of content 3rd party sourcing or in house generation Own the Content Life cycle: Take ownership of key projects to evaluate and integrate third party or self source proprietary datasets and their related features from initial research and definition to testing, delivery, feedback, and on going enhancements. Own the Content Generation Process: Lead the collaboration between content engineering and operations in designing the end to end data collection process including building and maintaining taxonomies and optimizing for the best mix of technology (speed, automation) and person power (expert interpretation of reporting, exception handling), integrity checks, and QA process Launch the Content: Contribute to the successful launch of new features into the market, including the creation of internal and external comms/announcements, marketing collateral, documentation, training material, and client engagement Own Content Collection Policies: Be the ultimate owner of content collection methodologies, rules and policies. Establish and maintain the balance between inbound expert user feedback on one hand, and process or technology/person power limitations on the other Industry and Competitive Intelligence: Track industry trends and deliver competitive intelligence to better evolve product and content vision. Analyze other relevant competing content sets in the market and interact with customers to understand their workflows and pain points and gather and document actionable feedback AlphaSense is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense's commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, colour, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. All official communications will come from email address. If you believe you've been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
About AlphaSense The world's most sophisticated companies rely on AlphaSense to remove uncertainty from decision making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Team The Customer Success organisation is composed of four teams: pre sales, customer success, account management and support. The CS org is dedicated to ensuring every client realises the full value of their investment in our platform, working as an integrated partner to help clients achieve meaningful outcomes and embed AlphaSense into their everyday decision making. By blending industry knowledge, product expertise, and a deep understanding of client priorities, the team helps organisations uncover new use cases, accelerate adoption, and sustain long term growth. Their close engagement with clients also creates a powerful feedback loop-informing product innovation, shaping content strategy, and ensuring that the evolving needs of the financial services community are consistently reflected in how AlphaSense delivers value. About the Role The Customer Success Manager (CSM) role at AlphaSense is central to ensuring our clients realise measurable outcomes from their investment in our platform. CSMs partner with Account Managers to optimise the customer journey delivering value from the moment they join AlphaSense by focusing on strong product adoption and engagement. You will proactively monitor usage, adoption, and account health, while aligning AlphaSense to client goals and embedding our platform into their day to day workflows. What You'll Do Client Engagement: You will be on the front lines engaging with our end users through a variety of mediums, including virtual and in person meetings, email, 'warm' calling direct lines, etc.-all with the end goal of delivering value through platform adoption and use case mapping. Drive Adoption & Value: Monitor usage, deliver tailored strategies, and lead client sessions that unblock any barriers to feature adoption. Onboarding & Ongoing Training: As an expert on the product, you will guide new clients through onboarding, training, and best practice adoption to ensure a strong foundation, both virtually and in person. Retention & Growth: Partner with sales and account management teams by strengthening adoption to support renewals, articulating AlphaSense's differentiated and competitive value. Data Driven Mindset: Proactively leverage insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen our customers' ROI case for AlphaSense. Voice of the Customer: Act as the advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams to clearly articulate what customers value most. We do this by actively collecting client value stories and statements-whether on calls or in person-and using those insights to shape priorities, guide strategy, and ensure the customer voice is consistently represented across the organisation. Who You Are 2-4+ years of experience in Customer Success, Account Management, or a client facing SaaS role (financial data experience a plus). Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes. Comfortable using data to inform decisions, with strong organisational and time management skills. A proactive, curious, and consultative professional who thrives in fast paced environments and values collaboration. Excellent communication skills with a demonstrable track record for collaborating in a cross functional environment. Ability to be in our London office 1x per week. AlphaSense is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense's commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Jul 21, 2026
Full time
About AlphaSense The world's most sophisticated companies rely on AlphaSense to remove uncertainty from decision making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Team The Customer Success organisation is composed of four teams: pre sales, customer success, account management and support. The CS org is dedicated to ensuring every client realises the full value of their investment in our platform, working as an integrated partner to help clients achieve meaningful outcomes and embed AlphaSense into their everyday decision making. By blending industry knowledge, product expertise, and a deep understanding of client priorities, the team helps organisations uncover new use cases, accelerate adoption, and sustain long term growth. Their close engagement with clients also creates a powerful feedback loop-informing product innovation, shaping content strategy, and ensuring that the evolving needs of the financial services community are consistently reflected in how AlphaSense delivers value. About the Role The Customer Success Manager (CSM) role at AlphaSense is central to ensuring our clients realise measurable outcomes from their investment in our platform. CSMs partner with Account Managers to optimise the customer journey delivering value from the moment they join AlphaSense by focusing on strong product adoption and engagement. You will proactively monitor usage, adoption, and account health, while aligning AlphaSense to client goals and embedding our platform into their day to day workflows. What You'll Do Client Engagement: You will be on the front lines engaging with our end users through a variety of mediums, including virtual and in person meetings, email, 'warm' calling direct lines, etc.-all with the end goal of delivering value through platform adoption and use case mapping. Drive Adoption & Value: Monitor usage, deliver tailored strategies, and lead client sessions that unblock any barriers to feature adoption. Onboarding & Ongoing Training: As an expert on the product, you will guide new clients through onboarding, training, and best practice adoption to ensure a strong foundation, both virtually and in person. Retention & Growth: Partner with sales and account management teams by strengthening adoption to support renewals, articulating AlphaSense's differentiated and competitive value. Data Driven Mindset: Proactively leverage insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen our customers' ROI case for AlphaSense. Voice of the Customer: Act as the advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams to clearly articulate what customers value most. We do this by actively collecting client value stories and statements-whether on calls or in person-and using those insights to shape priorities, guide strategy, and ensure the customer voice is consistently represented across the organisation. Who You Are 2-4+ years of experience in Customer Success, Account Management, or a client facing SaaS role (financial data experience a plus). Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes. Comfortable using data to inform decisions, with strong organisational and time management skills. A proactive, curious, and consultative professional who thrives in fast paced environments and values collaboration. Excellent communication skills with a demonstrable track record for collaborating in a cross functional environment. Ability to be in our London office 1x per week. AlphaSense is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense's commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
AlphaSense is seeking a Manager, Customer Success to lead a team of client-facing product experts who help our customers maximize value from AlphaSense. You will partner with Account Executives and Account Managers to ensure our CSMs deliver high-impact demos and adoption campaigns, driving measurable outcomes and adoption across financial services accounts. You'll set strategy, coach for performance, and ensure we have coverage and resources to support our most important clients in a
Jul 11, 2026
Full time
AlphaSense is seeking a Manager, Customer Success to lead a team of client-facing product experts who help our customers maximize value from AlphaSense. You will partner with Account Executives and Account Managers to ensure our CSMs deliver high-impact demos and adoption campaigns, driving measurable outcomes and adoption across financial services accounts. You'll set strategy, coach for performance, and ensure we have coverage and resources to support our most important clients in a
About AlphaSense: The world's most sophisticated companies rely on AlphaSense to remove uncertainty from decision making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Role: We're looking for a Manager, Customer Success to lead, develop, and inspire a team of client facing product experts who help our customers get maximum value from AlphaSense. As a leader in our Customer Success organization, you'll partner closely with Account Executives (pre sales) and Account Managers (post sales) to ensure our CSMs are delivering exceptional engagements - from high impact demos that win new business to adoption campaigns that drive long term success. You'll set strategy, coach for performance, and ensure we have the right coverage and resources in place to support our most important accounts across the financial services markets. What You'll Do: Lead & Develop a High Impact Team: Manage a group of approximately 10 Customer Success Managers, ensuring they have the skills, tools, and confidence to excel in both pre and post sales engagements. Drive Client Value: Ensure CSM led engagements from product demos to adoption campaigns are persona specific, data driven, and tied to measurable outcomes. Strategic Account Coverage: Partner with sales leadership to prioritize accounts, align team resources, and ensure we're driving impact where it matters most. Operational Excellence: Build scalable playbooks, demo flows, and talk tracks for key personas, leveraging product usage data and GenAI adoption insights. Cross Functional Collaboration: Work with Enablement, Marketing, and Product teams to align messaging, share customer feedback, and roll out new initiatives. Who You Are: 5+ years in a client facing SaaS role (Customer Success, Sales Engineering, Product Specialist, or similar). 2+ years leading high performing teams. Deep understanding of financial services workflows; expertise in investment banking, private equity, and hedge funds is a plus. Exceptional communicator with strong presentation skills and the ability to tailor narratives to senior stakeholders. Data driven decision maker who uses metrics and insights to prioritize and measure success. Thrives in a fast paced, high growth environment and enjoys building for scale. What We Offer: Competitive compensation and performance incentives. Comprehensive health, dental, and vision coverage. Professional development resources to support your career growth. The chance to join a collaborative, high energy team making a measurable impact for some of the world's most influential companies. AlphaSense is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense's commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Jul 11, 2026
Full time
About AlphaSense: The world's most sophisticated companies rely on AlphaSense to remove uncertainty from decision making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Role: We're looking for a Manager, Customer Success to lead, develop, and inspire a team of client facing product experts who help our customers get maximum value from AlphaSense. As a leader in our Customer Success organization, you'll partner closely with Account Executives (pre sales) and Account Managers (post sales) to ensure our CSMs are delivering exceptional engagements - from high impact demos that win new business to adoption campaigns that drive long term success. You'll set strategy, coach for performance, and ensure we have the right coverage and resources in place to support our most important accounts across the financial services markets. What You'll Do: Lead & Develop a High Impact Team: Manage a group of approximately 10 Customer Success Managers, ensuring they have the skills, tools, and confidence to excel in both pre and post sales engagements. Drive Client Value: Ensure CSM led engagements from product demos to adoption campaigns are persona specific, data driven, and tied to measurable outcomes. Strategic Account Coverage: Partner with sales leadership to prioritize accounts, align team resources, and ensure we're driving impact where it matters most. Operational Excellence: Build scalable playbooks, demo flows, and talk tracks for key personas, leveraging product usage data and GenAI adoption insights. Cross Functional Collaboration: Work with Enablement, Marketing, and Product teams to align messaging, share customer feedback, and roll out new initiatives. Who You Are: 5+ years in a client facing SaaS role (Customer Success, Sales Engineering, Product Specialist, or similar). 2+ years leading high performing teams. Deep understanding of financial services workflows; expertise in investment banking, private equity, and hedge funds is a plus. Exceptional communicator with strong presentation skills and the ability to tailor narratives to senior stakeholders. Data driven decision maker who uses metrics and insights to prioritize and measure success. Thrives in a fast paced, high growth environment and enjoys building for scale. What We Offer: Competitive compensation and performance incentives. Comprehensive health, dental, and vision coverage. Professional development resources to support your career growth. The chance to join a collaborative, high energy team making a measurable impact for some of the world's most influential companies. AlphaSense is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense's commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.