Twelvenyc

About Us: Twelve designs and builds the world's most inspiring merchandise and packaging for the world's most coveted brands. Applying our uniquely tested end-to-end methodology, we seamlessly integrate our expert teams and global supply chain to turn wild dreams into high-return realities. Our difference lies in our approach to partnership and our commitment to social responsibility-proudly B-Corp certified and working exclusively with vetted and approved partners. Position Summary: At Twelve, we take pride in delivering best-in-class product development and production solutions for leading global brands. As we continue to grow, we are seeking a strategic, process-driven Director, Production Management to serve as the right hand to the SVP, Production. This individual will drive operational excellence, optimize production workflows, and lead cross-functional initiatives that ensure seamless execution across our product categories. This role requires a strong client mindset: the Director will serve as both an internal anchor and external voice of confidence, owning key production-related conversations with clients, providing updates, solutions, and insights that reinforce Twelve's role as a trusted and strategic partner. The Director of Production will play a pivotal role in scaling operations, mitigating risks, and fostering strong vendor and client relationships while driving innovation and efficiency within our production team. Key Responsibilities: Strategic Leadership & Operational Oversight Serve as a key strategic partner to the SVP, Production, supporting high-level decision-making and ensuring alignment with business objectives. Champion a solutions-oriented approach in all production-related client conversations, ensuring confidence, clarity, and trust are consistently upheld. Lead the continuous improvement of production processes, identifying opportunities for increased efficiency, cost savings, and risk mitigation. Oversee the end-to-end production lifecycle, ensuring seamless execution from product development through final delivery. Develop and implement best practices, policies, and SOPs to improve scalability and cross-functional collaboration. Analyze and assess production performance metrics, leveraging data to inform decision-making and improve efficiencies. Production & Supply Chain Management Oversee domestic and global production operations, ensuring high standards of quality, compliance, and efficiency. Ensure smooth order fulfillment and processing, including PO/SO management, invoicing, inventory allocation, and client-portal processes. Maintain and update COGS in our ERP system to ensure accuracy of project margins. Analyze product margins to identify areas for improvement and cost-saving opportunities. Manage relationships with factories, suppliers, and logistics partners in China, the US, EMEA, and other key markets, ensuring timely execution and adherence to compliance standards. Negotiate pricing and contract terms with vendors to optimize costs while maintaining strong partnerships. Coordinate transportation and delivery of finished goods in collaboration with our Logistics Manager. Ensure proper shipping documentation (Packing List, Commercial Invoice) is collected and shared with nominated freight forwarders. Monitor supply chain risks and develop contingency plans to proactively address potential disruptions. Client & Stakeholder Management Serve as a primary point of contact for production-related client communication-owning timelines, managing risks, and confidently navigating escalations with clarity and professionalism. Actively lead conversations with clients to communicate status updates, troubleshoot challenges, and manage expectations around production milestones. Work closely with Account Management, Development, and Compliance to ensure production execution aligns with client strategy, brand standards, and commercial goals. Help translate complex production updates into clear, actionable insights for internal and external stakeholders. Team Leadership & Development Lead and mentor a high-performing production team, providing guidance, training, and professional development. Establish clear goals and KPIs for the production team, ensuring accountability and continuous improvement. Foster a culture of collaboration, problem-solving, and operational excellence within the production function. Qualifications: 10+ years of experiencein production management, supply chain, or operations within a fast-paced, product-driven environment. Provenleadership experience, including managing teams and scaling operations. Strong knowledge ofglobal supply chain logistics, compliance regulations (Prop 65, REACH), and QA/QC standards. Experience withEDI, ASN data flows, vendor compliance, and routing guide standards. Advancedproblem-solving and analytical skills, with the ability to drive data-informed decision-making. Expertise inMicrosoft Excel, PowerPoint, Google Suite, and project management tools; NetSuite and SPS Commerce experience strongly preferred. Exceptionalorganizational, communication, and negotiation skills, with the ability to build strong relationships across stakeholders. Astrategic thinkerwho thrives in a dynamic, high-growth environment and canbalance big-picture planning with day-to-day execution. ProfessionalproficiencyinFrenchisrequired;fluencyinbothwrittenandspokenFrenchisessentialforcommunicatingwithEMEA-basedvendorsandpartners.