Castlefield Recruitment

Castlefield Recruitment are currently recruiting a Complaints Officer for a Housing Association based in Merseyside. The role is on an initial 3-month temporary contract, likely to be extended. The hourly rate is £23.93 per hour and office attendance is required 5 days per week for initial training, moving to a hybrid pattern of 3 days in office, and 2 days from home. The role: Manage a caseload of stage 1 and 2 complaints in relation to all service areas across the organisation, primarily repairs Investigate complaints and respond to the customer within timescales, acting as the single point of contact for the customer throughout Record, monitor and report on the progress of complaints and ensure compliance with statutory and internal procedures Monitor the implementation of complaint decisions, remedies and recommendations on service delivery, including ensuring goodwill and compensation payments are issued to the customer when appropriate Ensure all actions and interventions are recorded within the Case Management System What you need: Experience of working in complaint handling, preferably within social housing or a similar environment Knowledge of the Housing Ombudsman's Complaint Handling Code and Government's Social Housing White Paper Good verbal and written communication skills

Housing Benefits Officer - Housing Association - About The Client: Castlefield Recruitment is collaborating with a well-established housing association in South Manchester to seek an Housing Benefits Officer on an initial 3 month temporary contract. This role offers flexible home working and an hourly rate of £24.46 per hour through an umbrella company based on a 35-hour working week. Housing Benefits Officer - Housing Association - About The Role: Collating information for new tenants and their appointees so that we can submit a Housing Benefit claim on their behalf. Submitting the housing benefit claim to the local authority and ensuring all supporting information is submitted over the following weeks Following up with the local authority housing benefit department until the claim is in payment Handing account over to another Income Officer once first payment has been received Recording details of actions on our rent accounting system Housing Benefits Officer - Housing Association - What You Need: Experience in compiling and submitting Housing Benefits applications Ability to communicate verbally on the phone and in writing to a good standard and IT competency.

Housing Officer - Housing Association - About The Client: Castlefield are currently representing a regional Housing Association to recruit two Housing Officers in the West Midlands on an initial 2 month temporary basis. This will be paying £26 - £29 per hour via umbrella. Housing Officer - Housing Association - About The Role: Comprehensive housing & tenancy management - manage around a patch of homes within a defined area, covering tenancy sustainment, anti-social behaviour, nuisance issues, and regular resident engagement. Income & financial management - oversee rent and service charge collection, manage arrears, and provide advice and support to help residents meet their payment obligations. Voids, lettings & marketing - deliver efficient void turnaround, manage lettings, market homes locally, and maintain active waiting lists for all properties. Resident support & engagement - resolve queries and complaints promptly, offer ongoing advice and support, meet residents at least twice a year, and promote resident involvement activities. Neighbourhoods, repairs & partnerships - develop neighbourhood plans, build local partnerships, and manage repairs and maintenance queries, ensuring contractors meet service and contractual standards. Housing Officer - Housing Association - What You Need: Previous experience as a Housing Officer for a Social Housing provider Excellent communication skills UK valid driving licence and driver