Customer Care Team Lead at Untamed (Remote) Overview Untamed, a fast-growing premium cat food company based in London, is hiring a Customer Care Team Lead to manage its remote support team across the UK. This full-time, remote role offers a competitive salary of £27,000 per year and the opportunity to lead a compassionate, customer-focused team in a mission-driven eCommerce business. If you're an experienced customer care professional with a passion for leadership, operational excellence, and building meaningful customer relationships, this is your chance to join a company that's redefining pet nutrition and service standards. Key Information Job Title: Customer Care Team Lead Company: Untamed B Corp Location: Remote (UK-based) Work Type: Full-Time Hours: Monday to Friday, 9am to 6pm Salary: £27,000 per annum Contract Type: Permanent Application Deadline: Rolling (early application encouraged) About the Company Untamed is a premium cat food brand committed to delivering high-quality nutrition and exceptional service to cat lovers across the UK. As a certified B Corp , Untamed balances profit with purpose, focusing on sustainability, customer satisfaction, and ethical business practices. With a loyal customer base and a rapidly expanding eCommerce presence, Untamed is building a team of passionate professionals who care deeply about pets, people, and performance. Job Description The Customer Care Team Lead will oversee a team of remote agents handling customer queries across phone, email, social media, and live chat. You'll be responsible for coaching, performance management, and ensuring every customer interaction reflects Untamed's values of empathy, excellence, and genuine care. This role requires a hands on leader who can manage escalations, analyze performance data, and collaborate across departments to improve customer experience. You'll play a key role in shaping the future of customer care at Untamed. Key Responsibilities Leadership and Coaching Manage and coach the Customer Care team across all support channels Conduct regular QA reviews, 1:1s, and performance evaluations Deliver onboarding and ongoing training for new and existing agents Foster a team culture focused on empathy, customer satisfaction, and brand alignment Personally handle complex or escalated customer queries when needed Performance and Reporting Track key metrics: CSAT, resolution rates, response times, and volume trends Analyze data to identify performance gaps and improvement opportunities Share insights with leadership to inform customer experience strategy Operational Oversight Monitor workflows and resource allocation in real-time Collaborate with other Team Leads to ensure consistency across channels Maintain and enhance internal processes, documentation, and guidance materials Candidate Requirements To succeed in this role, you should have: At least 3 years of experience in customer care, with 1+ years in a leadership role Proven experience in coaching, QA, and performance management Comfort managing remote teams and supporting hybrid growth Proficiency in CRM tools and analytics platforms Strong communication skills and the ability to inspire and develop others A calm, professional approach to handling escalated or complex queries Benefits MacBook or PC and any tech you need Private healthcare with dental and optical cover Pension with employer contributions EMI-approved options scheme 25 days annual leave plus bank holidays and your birthday off Learning and development budget Monthly wellness contribution Free mental health support through Spill Coaching through MoreHappi Paid charity days Peternity leave for welcoming a new pet 28 working days sabbatical after 4 years Discounts on all Untamed products How to Apply Click here to submit your application through Untamed's Teamtailor page Be sure to include your CV and a brief cover letter that highlights your leadership experience and passion for customer care. Applications are reviewed on a rolling basis, so early submission is recommended.
Nov 26, 2025
Full time
Customer Care Team Lead at Untamed (Remote) Overview Untamed, a fast-growing premium cat food company based in London, is hiring a Customer Care Team Lead to manage its remote support team across the UK. This full-time, remote role offers a competitive salary of £27,000 per year and the opportunity to lead a compassionate, customer-focused team in a mission-driven eCommerce business. If you're an experienced customer care professional with a passion for leadership, operational excellence, and building meaningful customer relationships, this is your chance to join a company that's redefining pet nutrition and service standards. Key Information Job Title: Customer Care Team Lead Company: Untamed B Corp Location: Remote (UK-based) Work Type: Full-Time Hours: Monday to Friday, 9am to 6pm Salary: £27,000 per annum Contract Type: Permanent Application Deadline: Rolling (early application encouraged) About the Company Untamed is a premium cat food brand committed to delivering high-quality nutrition and exceptional service to cat lovers across the UK. As a certified B Corp , Untamed balances profit with purpose, focusing on sustainability, customer satisfaction, and ethical business practices. With a loyal customer base and a rapidly expanding eCommerce presence, Untamed is building a team of passionate professionals who care deeply about pets, people, and performance. Job Description The Customer Care Team Lead will oversee a team of remote agents handling customer queries across phone, email, social media, and live chat. You'll be responsible for coaching, performance management, and ensuring every customer interaction reflects Untamed's values of empathy, excellence, and genuine care. This role requires a hands on leader who can manage escalations, analyze performance data, and collaborate across departments to improve customer experience. You'll play a key role in shaping the future of customer care at Untamed. Key Responsibilities Leadership and Coaching Manage and coach the Customer Care team across all support channels Conduct regular QA reviews, 1:1s, and performance evaluations Deliver onboarding and ongoing training for new and existing agents Foster a team culture focused on empathy, customer satisfaction, and brand alignment Personally handle complex or escalated customer queries when needed Performance and Reporting Track key metrics: CSAT, resolution rates, response times, and volume trends Analyze data to identify performance gaps and improvement opportunities Share insights with leadership to inform customer experience strategy Operational Oversight Monitor workflows and resource allocation in real-time Collaborate with other Team Leads to ensure consistency across channels Maintain and enhance internal processes, documentation, and guidance materials Candidate Requirements To succeed in this role, you should have: At least 3 years of experience in customer care, with 1+ years in a leadership role Proven experience in coaching, QA, and performance management Comfort managing remote teams and supporting hybrid growth Proficiency in CRM tools and analytics platforms Strong communication skills and the ability to inspire and develop others A calm, professional approach to handling escalated or complex queries Benefits MacBook or PC and any tech you need Private healthcare with dental and optical cover Pension with employer contributions EMI-approved options scheme 25 days annual leave plus bank holidays and your birthday off Learning and development budget Monthly wellness contribution Free mental health support through Spill Coaching through MoreHappi Paid charity days Peternity leave for welcoming a new pet 28 working days sabbatical after 4 years Discounts on all Untamed products How to Apply Click here to submit your application through Untamed's Teamtailor page Be sure to include your CV and a brief cover letter that highlights your leadership experience and passion for customer care. Applications are reviewed on a rolling basis, so early submission is recommended.
Customer Success Associate at Street Group Overview Street Group, one of the fastest growing PropTech companies in the UK, is hiring a Customer Success Associate to join its Manchester based team. This full time hybrid role offers a competitive salary of up to £30,000 (with uncapped OTE up to £35,000), a generous benefits package, and the chance to work on award winning technology that's transforming the property industry. If you're a proactive communicator with a passion for customer success and a desire to make a meaningful impact, this opportunity offers a dynamic career path in a high growth tech environment. Key Information Job Title: Customer Success Associate Company: Street Group Location: Manchester, England, United Kingdom Work Type: Full Time, Hybrid (up to 2 days WFH) Salary: Up to £30,000 per annum (OTE £35,000 uncapped) Contract Type: Permanent Application Deadline: Rolling (early application encouraged) About Street Group Founded in 2015 by siblings Tom and Heather Staff, Street Group is an award winning PropTech company on a mission to improve the property industry for everyone involved in buying, selling, renting, and letting. Their flagship product, Spectre, is a multi award winning instruction generation tool that delivers an average ROI of over 3000% for estate agents. Street Group's technology empowers thousands of UK estate agencies by streamlining operations, generating leads, and enhancing customer experiences. The company fosters a culture of innovation, inclusivity, and continuous growth. Job Description As a Customer Success Associate, you'll ensure clients get the most out of Spectre, Street Group's leading prospecting tool. You'll onboard new clients, provide technical support, and deliver strategic guidance to help customers achieve their goals. This fast paced role offers variety and autonomy. You'll collaborate with cross functional teams, contribute to product development, and help shape the future of customer success at Street Group. Key Responsibilities Onboard new clients and guide them through Spectre setup Conduct strategy calls and training sessions to maximise product value Provide technical support via phone and email Proactively identify and resolve customer issues Relay feedback to product and business teams Collaborate with sales and tech teams on feature development Upsell additional products and services to existing clients Candidate Requirements A background in Customer Success or Account Management A passion for delivering exceptional customer experiences Excellent written and verbal communication skills Motivation to work independently and contribute to a growing business Strong organisational skills and attention to detail Comfort with modern digital tools and systems Benefits Hybrid working (up to 2 days WFH) £1,000 holiday bonus after one year (tax covered) £500 annual learning and development budget Birthday leave - enjoy your special day off, paid Two paid volunteering days per year Enhanced maternity, paternity, and adoption pay Mental health and well being support via Health Assured Regular wellness initiatives and activities Public transport season ticket loans Paid menopause leave Holiday buying scheme Cycle to work scheme Electric car salary sacrifice scheme Climate positive company culture Relaxed office environment - dogs welcome Fully stocked fridge and Friday drinks Team off sites, events, and happy hours Opportunity to work on cutting edge technology Be part of a mission driven team improving the property industry Interview Process Introductory call with a Talent team member Interview with the Head of Customer Success and a Senior Customer Success Manager Final interview with the VP of Customer Success and a Senior Customer Success Manager Street Group is committed to making interviews inclusive. If you need adjustments or accommodations, you're encouraged to share your needs. How to Apply Click here to Submit your application directly through Street Group's careers page. Include your CV and a brief cover letter that highlights your relevant experience and enthusiasm for the role. Applications are reviewed on a rolling basis, so early submission is recommended.
Nov 26, 2025
Full time
Customer Success Associate at Street Group Overview Street Group, one of the fastest growing PropTech companies in the UK, is hiring a Customer Success Associate to join its Manchester based team. This full time hybrid role offers a competitive salary of up to £30,000 (with uncapped OTE up to £35,000), a generous benefits package, and the chance to work on award winning technology that's transforming the property industry. If you're a proactive communicator with a passion for customer success and a desire to make a meaningful impact, this opportunity offers a dynamic career path in a high growth tech environment. Key Information Job Title: Customer Success Associate Company: Street Group Location: Manchester, England, United Kingdom Work Type: Full Time, Hybrid (up to 2 days WFH) Salary: Up to £30,000 per annum (OTE £35,000 uncapped) Contract Type: Permanent Application Deadline: Rolling (early application encouraged) About Street Group Founded in 2015 by siblings Tom and Heather Staff, Street Group is an award winning PropTech company on a mission to improve the property industry for everyone involved in buying, selling, renting, and letting. Their flagship product, Spectre, is a multi award winning instruction generation tool that delivers an average ROI of over 3000% for estate agents. Street Group's technology empowers thousands of UK estate agencies by streamlining operations, generating leads, and enhancing customer experiences. The company fosters a culture of innovation, inclusivity, and continuous growth. Job Description As a Customer Success Associate, you'll ensure clients get the most out of Spectre, Street Group's leading prospecting tool. You'll onboard new clients, provide technical support, and deliver strategic guidance to help customers achieve their goals. This fast paced role offers variety and autonomy. You'll collaborate with cross functional teams, contribute to product development, and help shape the future of customer success at Street Group. Key Responsibilities Onboard new clients and guide them through Spectre setup Conduct strategy calls and training sessions to maximise product value Provide technical support via phone and email Proactively identify and resolve customer issues Relay feedback to product and business teams Collaborate with sales and tech teams on feature development Upsell additional products and services to existing clients Candidate Requirements A background in Customer Success or Account Management A passion for delivering exceptional customer experiences Excellent written and verbal communication skills Motivation to work independently and contribute to a growing business Strong organisational skills and attention to detail Comfort with modern digital tools and systems Benefits Hybrid working (up to 2 days WFH) £1,000 holiday bonus after one year (tax covered) £500 annual learning and development budget Birthday leave - enjoy your special day off, paid Two paid volunteering days per year Enhanced maternity, paternity, and adoption pay Mental health and well being support via Health Assured Regular wellness initiatives and activities Public transport season ticket loans Paid menopause leave Holiday buying scheme Cycle to work scheme Electric car salary sacrifice scheme Climate positive company culture Relaxed office environment - dogs welcome Fully stocked fridge and Friday drinks Team off sites, events, and happy hours Opportunity to work on cutting edge technology Be part of a mission driven team improving the property industry Interview Process Introductory call with a Talent team member Interview with the Head of Customer Success and a Senior Customer Success Manager Final interview with the VP of Customer Success and a Senior Customer Success Manager Street Group is committed to making interviews inclusive. If you need adjustments or accommodations, you're encouraged to share your needs. How to Apply Click here to Submit your application directly through Street Group's careers page. Include your CV and a brief cover letter that highlights your relevant experience and enthusiasm for the role. Applications are reviewed on a rolling basis, so early submission is recommended.
Location: London, England Salary: £28,000 - £40,000 per year Contract Type: Full-Time, Permanent Work Mode: In-person Rebel Unicorn Group is hiring a Mandarin-speaking Immigration Consultant to join its London-based team. This full-time role offers a competitive salary, performance-related incentives, and visa sponsorship for qualified candidates. If you're passionate about guiding individuals through complex immigration processes and fluent in Mandarin, this opportunity offers both career progression and meaningful impact. About Rebel Unicorn Group Rebel Unicorn Group is a dynamic consultancy specializing in immigration services. Known for its client-focused approach and commitment to excellence, the firm supports individuals and businesses navigating UK immigration law. The team values collaboration, compassion, and precision-making it an ideal environment for professionals who thrive in high-responsibility roles. Role Overview As an Immigration Consultant, you'll advise clients on visa, residency, and citizenship applications. You'll conduct consultations, manage documentation, and stay up-to-date on immigration law to ensure compliance and accuracy. The role requires strong communication skills, organizational ability, and a compassionate approach to client support. This is an in-person role based in London, with visa sponsorship available for the right candidate. Key Responsibilities Advise clients on immigration options and legal processes Conduct consultations to assess client needs and provide tailored solutions Stay informed on changes in immigration laws and policies Maintain detailed records of client interactions and application progress Provide ongoing support and address client concerns throughout the immigration journey Prepare documentation and manage case files using relevant software Collaborate with internal teams to ensure service quality and compliance Required Qualifications Previous experience as an Immigration Consultant or in a similar role (highly desirable) Fluency in Mandarin (essential) Excellent written and verbal communication skills Strong organizational skills and attention to detail Proficiency in case management software and documentation tools Compassionate, client-focused approach Ability to manage multiple cases simultaneously and meet deadlines What's Offered Competitive salary (£28,000 - £40,000 per year) Performance-related incentives Supportive and collaborative team environment Clear career progression pathways Opportunity to make a meaningful impact in clients' lives Why This Role Matters Immigration Consultants play a vital role in helping individuals and families navigate life-changing transitions. In this role, your expertise and empathy will guide clients through complex legal processes, offering clarity and reassurance. Whether you're helping someone reunite with family or secure a work visa, your work will have lasting personal and professional impact. This is more than just a legal advisory role-it's a chance to be a trusted advocate and a key player in someone's journey toward a new life. Who Should Apply This role is ideal for: Mandarin-speaking professionals with immigration consultancy experience Candidates seeking visa sponsorship and relocation support Individuals passionate about legal advocacy and client service Professionals looking for career growth in a reputable London-based firm Applicants with strong organizational and communication skills
Nov 04, 2025
Full time
Location: London, England Salary: £28,000 - £40,000 per year Contract Type: Full-Time, Permanent Work Mode: In-person Rebel Unicorn Group is hiring a Mandarin-speaking Immigration Consultant to join its London-based team. This full-time role offers a competitive salary, performance-related incentives, and visa sponsorship for qualified candidates. If you're passionate about guiding individuals through complex immigration processes and fluent in Mandarin, this opportunity offers both career progression and meaningful impact. About Rebel Unicorn Group Rebel Unicorn Group is a dynamic consultancy specializing in immigration services. Known for its client-focused approach and commitment to excellence, the firm supports individuals and businesses navigating UK immigration law. The team values collaboration, compassion, and precision-making it an ideal environment for professionals who thrive in high-responsibility roles. Role Overview As an Immigration Consultant, you'll advise clients on visa, residency, and citizenship applications. You'll conduct consultations, manage documentation, and stay up-to-date on immigration law to ensure compliance and accuracy. The role requires strong communication skills, organizational ability, and a compassionate approach to client support. This is an in-person role based in London, with visa sponsorship available for the right candidate. Key Responsibilities Advise clients on immigration options and legal processes Conduct consultations to assess client needs and provide tailored solutions Stay informed on changes in immigration laws and policies Maintain detailed records of client interactions and application progress Provide ongoing support and address client concerns throughout the immigration journey Prepare documentation and manage case files using relevant software Collaborate with internal teams to ensure service quality and compliance Required Qualifications Previous experience as an Immigration Consultant or in a similar role (highly desirable) Fluency in Mandarin (essential) Excellent written and verbal communication skills Strong organizational skills and attention to detail Proficiency in case management software and documentation tools Compassionate, client-focused approach Ability to manage multiple cases simultaneously and meet deadlines What's Offered Competitive salary (£28,000 - £40,000 per year) Performance-related incentives Supportive and collaborative team environment Clear career progression pathways Opportunity to make a meaningful impact in clients' lives Why This Role Matters Immigration Consultants play a vital role in helping individuals and families navigate life-changing transitions. In this role, your expertise and empathy will guide clients through complex legal processes, offering clarity and reassurance. Whether you're helping someone reunite with family or secure a work visa, your work will have lasting personal and professional impact. This is more than just a legal advisory role-it's a chance to be a trusted advocate and a key player in someone's journey toward a new life. Who Should Apply This role is ideal for: Mandarin-speaking professionals with immigration consultancy experience Candidates seeking visa sponsorship and relocation support Individuals passionate about legal advocacy and client service Professionals looking for career growth in a reputable London-based firm Applicants with strong organizational and communication skills
About Lync Wealth Management Lync Wealth Management is a forward-thinking financial services firm dedicated to optimizing adviser-client relationships through data-driven insights and operational excellence. With a growing portfolio and multiple acquisitions in the pipeline, the company is focused on building robust data frameworks and enhancing service delivery across its network. This role is central to the firm's strategic goals, supporting both internal operations and external client outcomes. Position Overview As a Data Analyst, you'll be responsible for maintaining the accuracy, integrity, and efficiency of client data across multiple systems. You'll work closely with advisers, providers, and internal teams to identify discrepancies, implement corrections, and monitor ongoing data quality. Your work will directly support fee reconciliation, servicing schedules, and adviser-client allocations. Position Title: Data Analyst Location: Remote (UK-based) Employment Type: Full-Time, Permanent Salary Range: £32,000 - £35,000 per year Work Arrangement: Fully remote Company pension Cycle to work scheme Flexible work-from-home setup Key Responsibilities Data Analysis Identify duplicate clients using internal systems (iO) Collaborate with adviser pay and iO to locate missing fees Assess incomplete servicing data with T&C and iO Identify incorrect 'Under Agency' plans with providers Locate missing valuations and client details (e.g., NI numbers, DOBs) Data Correction & Implementation Add missing fees and correct servicing data Update Under Agency statuses and plan valuations Ensure all client information is complete and accurate Ongoing Monitoring & Future Acquisitions Conduct monthly data audits and corrections Implement data processes for newly acquired firms (six currently in pipeline) Evaluate and pilot Woven software for automation opportunities Required Knowledge and Experience Strong understanding of financial services and adviser-client relationships Experience with financial platforms, servicing schedules, and fee reconciliation Familiarity with regulatory requirements for client data management Proficiency in data analysis tools, including iO and provider systems Ability to assess and correct data discrepancies efficiently Experience managing timelines for analysis, correction, and monitoring Preferred Skills Experience with financial data management platforms Ability to work collaboratively across departments Strong organizational and time-management skills Attention to detail and commitment to data accuracy Understanding of FCA's Consumer Duty principles and their application in data handling Why This Role Matters Data Analysts are critical to the success of financial services firms. At Lync Wealth Management, your work will ensure that client records are accurate, fees are reconciled properly, and servicing schedules are maintained. Whether you're supporting newly acquired firms or optimizing existing data frameworks, your contributions will enhance adviser-client relationships and drive business growth. This is more than just a data role-it's a chance to shape the future of financial operations through precision, insight, and innovation. Who Should Apply This role is ideal for: Experienced data analysts in the financial services sector Professionals with a background in client servicing and fee reconciliation Candidates familiar with platforms like iO and provider systems Individuals seeking a remote, full-time position with long-term potential Applicants who value accuracy, collaboration, and strategic impact
Oct 31, 2025
Full time
About Lync Wealth Management Lync Wealth Management is a forward-thinking financial services firm dedicated to optimizing adviser-client relationships through data-driven insights and operational excellence. With a growing portfolio and multiple acquisitions in the pipeline, the company is focused on building robust data frameworks and enhancing service delivery across its network. This role is central to the firm's strategic goals, supporting both internal operations and external client outcomes. Position Overview As a Data Analyst, you'll be responsible for maintaining the accuracy, integrity, and efficiency of client data across multiple systems. You'll work closely with advisers, providers, and internal teams to identify discrepancies, implement corrections, and monitor ongoing data quality. Your work will directly support fee reconciliation, servicing schedules, and adviser-client allocations. Position Title: Data Analyst Location: Remote (UK-based) Employment Type: Full-Time, Permanent Salary Range: £32,000 - £35,000 per year Work Arrangement: Fully remote Company pension Cycle to work scheme Flexible work-from-home setup Key Responsibilities Data Analysis Identify duplicate clients using internal systems (iO) Collaborate with adviser pay and iO to locate missing fees Assess incomplete servicing data with T&C and iO Identify incorrect 'Under Agency' plans with providers Locate missing valuations and client details (e.g., NI numbers, DOBs) Data Correction & Implementation Add missing fees and correct servicing data Update Under Agency statuses and plan valuations Ensure all client information is complete and accurate Ongoing Monitoring & Future Acquisitions Conduct monthly data audits and corrections Implement data processes for newly acquired firms (six currently in pipeline) Evaluate and pilot Woven software for automation opportunities Required Knowledge and Experience Strong understanding of financial services and adviser-client relationships Experience with financial platforms, servicing schedules, and fee reconciliation Familiarity with regulatory requirements for client data management Proficiency in data analysis tools, including iO and provider systems Ability to assess and correct data discrepancies efficiently Experience managing timelines for analysis, correction, and monitoring Preferred Skills Experience with financial data management platforms Ability to work collaboratively across departments Strong organizational and time-management skills Attention to detail and commitment to data accuracy Understanding of FCA's Consumer Duty principles and their application in data handling Why This Role Matters Data Analysts are critical to the success of financial services firms. At Lync Wealth Management, your work will ensure that client records are accurate, fees are reconciled properly, and servicing schedules are maintained. Whether you're supporting newly acquired firms or optimizing existing data frameworks, your contributions will enhance adviser-client relationships and drive business growth. This is more than just a data role-it's a chance to shape the future of financial operations through precision, insight, and innovation. Who Should Apply This role is ideal for: Experienced data analysts in the financial services sector Professionals with a background in client servicing and fee reconciliation Candidates familiar with platforms like iO and provider systems Individuals seeking a remote, full-time position with long-term potential Applicants who value accuracy, collaboration, and strategic impact
Customer Care Representative - Hybrid Remote (Edinburgh) is hiring a full-time Customer Care Representative to join its award-winning team in Edinburgh. This permanent role offers a competitive salary of £26,000 per year and a hybrid working arrangement, combining remote flexibility with in-office collaboration. If you're passionate about customer service, problem-solving, and being part of a dynamic e-commerce brand, this is your chance to make a meaningful impact in one of the UK's leading online tyre retailers. Founded in 2001, has revolutionised the UK automotive sector with its simplified click-and-fit tyre service. As the nation's leading online tyre retailer, the company offers customers affordable prices and excellent service across all major tyre brands. Acquired by Michelin in 2015, has since tripled its turnover and continues to grow in a competitive market. The business is driven by design, data, and customer experience. With a Build-Measure-Learn methodology and a commitment to innovation, stands out for its ability to deliver fast, reliable solutions that meet customer needs. The Customer Care Team plays a central role in this mission, acting as the face of the brand and ensuring every interaction reflects the company's values: Respect, Innovate, Simplify, and Empower. Job Overview As a Customer Care Representative, you'll be responsible for supporting customers throughout their purchasing journey. You'll engage with customers across multiple contact channels, including email, phone, live chat, social media, and WhatsApp. Your role will involve advising on tyre selection, resolving queries, coordinating with garage partners and suppliers, and ensuring a smooth and effortless experience from booking to fitting. This position is ideal for someone who thrives in a fast-paced, customer-focused environment and enjoys working as part of a collaborative team. If you have a passion for doing the right thing and want to be part of a company that values creativity and service excellence, we want to hear from you. Key Responsibilities Respond to customer enquiries via email, phone, live chat, social media, and WhatsApp Provide expert advice on tyre selection to help customers make informed decisions Proactively contact customers who may have ordered incorrect tyres and assist in finding suitable alternatives Liaise with the Network and Supply Chain teams to ensure timely garage bookings and tyre deliveries Resolve issues where garages are unable to meet preferred fitting times and dates Contact customers regarding order delays and work to find suitable solutions Coordinate with couriers and suppliers to resolve delivery discrepancies Raise purchase orders, claims, and other administrative items as needed Handle complaints with a solutions-focused approach, aiming to restore customer confidence Person Specification Education Educated to Standard Grade level or equivalent Skills Required Excellent communication skills across phone, email, webchat, and social media Strong organisational skills and ability to manage workload independently Effective problem-solving skills and ability to generate practical solutions Active listening and empathy to ensure a positive customer journey Willingness to work proactively and collaboratively within a team Experience Required Minimum of 2 years' experience in a customer-facing role Contact Centre experience preferred, especially in an Omni-channel environment Knowledge or interest in the motor or tyre industry is advantageous but not essential Interest in career development and long-term growth within the company Work Schedule Full-time, permanent role Monday to Saturday, five days per week Salary and Benefits £26,000 per year Casual dress code Company events and team culture initiatives Company pension scheme Cycle to work scheme Life insurance Private medical insurance Hybrid remote working arrangement Opportunities for career development and internal progression Work Location Hybrid remote in Edinburgh EH3 5DA Applicants must be able to reliably commute or plan to relocate before starting work Apply for This Job Click here to apply. We're looking for candidates who are passionate about customer care, eager to learn, and ready to contribute to a team that values innovation and service excellence. Join Our Official Channels for more Jobs & Scholarship No comment's at the moment!, Be the first to post a comment.
Oct 30, 2025
Full time
Customer Care Representative - Hybrid Remote (Edinburgh) is hiring a full-time Customer Care Representative to join its award-winning team in Edinburgh. This permanent role offers a competitive salary of £26,000 per year and a hybrid working arrangement, combining remote flexibility with in-office collaboration. If you're passionate about customer service, problem-solving, and being part of a dynamic e-commerce brand, this is your chance to make a meaningful impact in one of the UK's leading online tyre retailers. Founded in 2001, has revolutionised the UK automotive sector with its simplified click-and-fit tyre service. As the nation's leading online tyre retailer, the company offers customers affordable prices and excellent service across all major tyre brands. Acquired by Michelin in 2015, has since tripled its turnover and continues to grow in a competitive market. The business is driven by design, data, and customer experience. With a Build-Measure-Learn methodology and a commitment to innovation, stands out for its ability to deliver fast, reliable solutions that meet customer needs. The Customer Care Team plays a central role in this mission, acting as the face of the brand and ensuring every interaction reflects the company's values: Respect, Innovate, Simplify, and Empower. Job Overview As a Customer Care Representative, you'll be responsible for supporting customers throughout their purchasing journey. You'll engage with customers across multiple contact channels, including email, phone, live chat, social media, and WhatsApp. Your role will involve advising on tyre selection, resolving queries, coordinating with garage partners and suppliers, and ensuring a smooth and effortless experience from booking to fitting. This position is ideal for someone who thrives in a fast-paced, customer-focused environment and enjoys working as part of a collaborative team. If you have a passion for doing the right thing and want to be part of a company that values creativity and service excellence, we want to hear from you. Key Responsibilities Respond to customer enquiries via email, phone, live chat, social media, and WhatsApp Provide expert advice on tyre selection to help customers make informed decisions Proactively contact customers who may have ordered incorrect tyres and assist in finding suitable alternatives Liaise with the Network and Supply Chain teams to ensure timely garage bookings and tyre deliveries Resolve issues where garages are unable to meet preferred fitting times and dates Contact customers regarding order delays and work to find suitable solutions Coordinate with couriers and suppliers to resolve delivery discrepancies Raise purchase orders, claims, and other administrative items as needed Handle complaints with a solutions-focused approach, aiming to restore customer confidence Person Specification Education Educated to Standard Grade level or equivalent Skills Required Excellent communication skills across phone, email, webchat, and social media Strong organisational skills and ability to manage workload independently Effective problem-solving skills and ability to generate practical solutions Active listening and empathy to ensure a positive customer journey Willingness to work proactively and collaboratively within a team Experience Required Minimum of 2 years' experience in a customer-facing role Contact Centre experience preferred, especially in an Omni-channel environment Knowledge or interest in the motor or tyre industry is advantageous but not essential Interest in career development and long-term growth within the company Work Schedule Full-time, permanent role Monday to Saturday, five days per week Salary and Benefits £26,000 per year Casual dress code Company events and team culture initiatives Company pension scheme Cycle to work scheme Life insurance Private medical insurance Hybrid remote working arrangement Opportunities for career development and internal progression Work Location Hybrid remote in Edinburgh EH3 5DA Applicants must be able to reliably commute or plan to relocate before starting work Apply for This Job Click here to apply. We're looking for candidates who are passionate about customer care, eager to learn, and ready to contribute to a team that values innovation and service excellence. Join Our Official Channels for more Jobs & Scholarship No comment's at the moment!, Be the first to post a comment.