Sequel Business Solutions Ltd
City, London
Service Delivery Manager - Insurance Software Solutions Are you ready to take the lead in delivering exceptional service to some of the most dynamic players in the insurance and reinsurance industry? At Verisk Specialty Business Solutions (VSBS), we're looking for aService Delivery Managerwho thrives in client-facing roles, excels at building relationships, and brings deep expertise in theLondon Insurance Market. About Us VSBS has been a trusted software specialist for over 25 years, empowering insurance and reinsurance businesses with end-to-end management solutions. Now part of the Verisk Analytics family, we're stronger than ever-combining cutting-edge software with world-class data analytics to help our clients grow through greater efficiency, flexibility, and governance. The Role As a Service Delivery Manager, you'll be the cornerstone of our client experience-ensuring high-quality service delivery, managing expectations, and driving continuous improvement. You'll work closely with internal teams and strategic clients to ensure our solutions are not only implemented successfully but continue to deliver long term value. This is a stakeholder facing role that demands strong communication, leadership, and a proactive mindset. You'll be the escalation point for service issues, lead service reviews, and help clients unlock the full potential of our products. Responsibilities What You'll Be Doing Own the quality of service delivered to strategic clients and act as the primary point of contact for service related issues. Lead client service review meetings, focusing on performance, improvements, and operational effectiveness. Build and maintain strong relationships with client stakeholders and internal teams. Support incident, change, and escalation processes, ensuring effective coordination and communication. Provide domain expertise to help clients fully utilize licensed products and drive customer success. Collaborate with Product, Delivery, and Support teams to represent client interests and influence product enhancements. Participate in innovation forums and pre sales activities, offering insights into client needs and industry trends. Create and analyze service performance reports, identifying trends and driving improvement initiatives. Qualifications What You Must Bring Insurance experience is essential-you must have a solid working knowledge of theLondon Insurance Market, gained through roles in Lloyd's Brokers, Underwriting Companies, or insurance based IT implementations. Strong written and verbal communication skills. Proven ability to manage service delivery across multiple product streams. Excellent customer service and stakeholder management skills. ITIL Foundation certification (practitioner level is a plus). Experience in mentoring and knowledge sharing within support teams. Bonus Skills (Nice to Have) Experience with Zendesk and Business Intelligence/Reporting tools. Familiarity with TOGAF principles. Hybrid About Us For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster. At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work Certification, we've been recognized by The Wall Street Journal as one of the Best Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture. We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations. Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision Claims Solutions - supports end to end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day to day workflows the most efficient Catastrophe and Risk Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events. Specialty Business Solutions - provides an integrated suite of software for full end to end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance Marketing Solutions - delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement Life Insurance Solutions - offers end to end, data insight driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group. Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger Verisk Analytics is an equal opportunity employer. All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law. Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Legal Employer Verisk Specialty Business Solutions Limited
Service Delivery Manager - Insurance Software Solutions Are you ready to take the lead in delivering exceptional service to some of the most dynamic players in the insurance and reinsurance industry? At Verisk Specialty Business Solutions (VSBS), we're looking for aService Delivery Managerwho thrives in client-facing roles, excels at building relationships, and brings deep expertise in theLondon Insurance Market. About Us VSBS has been a trusted software specialist for over 25 years, empowering insurance and reinsurance businesses with end-to-end management solutions. Now part of the Verisk Analytics family, we're stronger than ever-combining cutting-edge software with world-class data analytics to help our clients grow through greater efficiency, flexibility, and governance. The Role As a Service Delivery Manager, you'll be the cornerstone of our client experience-ensuring high-quality service delivery, managing expectations, and driving continuous improvement. You'll work closely with internal teams and strategic clients to ensure our solutions are not only implemented successfully but continue to deliver long term value. This is a stakeholder facing role that demands strong communication, leadership, and a proactive mindset. You'll be the escalation point for service issues, lead service reviews, and help clients unlock the full potential of our products. Responsibilities What You'll Be Doing Own the quality of service delivered to strategic clients and act as the primary point of contact for service related issues. Lead client service review meetings, focusing on performance, improvements, and operational effectiveness. Build and maintain strong relationships with client stakeholders and internal teams. Support incident, change, and escalation processes, ensuring effective coordination and communication. Provide domain expertise to help clients fully utilize licensed products and drive customer success. Collaborate with Product, Delivery, and Support teams to represent client interests and influence product enhancements. Participate in innovation forums and pre sales activities, offering insights into client needs and industry trends. Create and analyze service performance reports, identifying trends and driving improvement initiatives. Qualifications What You Must Bring Insurance experience is essential-you must have a solid working knowledge of theLondon Insurance Market, gained through roles in Lloyd's Brokers, Underwriting Companies, or insurance based IT implementations. Strong written and verbal communication skills. Proven ability to manage service delivery across multiple product streams. Excellent customer service and stakeholder management skills. ITIL Foundation certification (practitioner level is a plus). Experience in mentoring and knowledge sharing within support teams. Bonus Skills (Nice to Have) Experience with Zendesk and Business Intelligence/Reporting tools. Familiarity with TOGAF principles. Hybrid About Us For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster. At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work Certification, we've been recognized by The Wall Street Journal as one of the Best Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture. We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations. Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision Claims Solutions - supports end to end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day to day workflows the most efficient Catastrophe and Risk Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events. Specialty Business Solutions - provides an integrated suite of software for full end to end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance Marketing Solutions - delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement Life Insurance Solutions - offers end to end, data insight driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group. Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger Verisk Analytics is an equal opportunity employer. All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law. Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Legal Employer Verisk Specialty Business Solutions Limited
Sequel Business Solutions Ltd
City, London
Verisk Analytics is a leading data analytics and risk assessment company, empowering clients to make informed decisions. With a commitment to innovation, integrity, and impact, Verisk combines deep industry expertise with cutting-edge technology to deliver insights that drive performance and resilience. Join a company that values collaboration, continuous learning, and real-world problem-solving-where your work helps shape smarter decisions worldwide. The Whitespace platform has been leading the way in data-first since launch in August 2019, leaving outdated analogue document-based trading far behind. Our mission is to support the entire (re)insurance life cycle, making it faster and more efficient. We believe in smoothing the process, not adding layers to it. While data-first and digital trading are the buzz words thrown around in the insurance market, not all platforms can live up to the hype. We know that brokers and underwriters who use Whitespace work faster and smarter. As a Principal Engineer and Software Architect, you will play a crucial role in designing and overseeing the implementation of complex software systems. You will collaborate with engineering teams, stakeholders, and business leaders to ensure the delivery of high-quality software solutions that meet both technical and business requirements. You will look at existing software for opportunities to redesign and refactor to simplify code, improve performance and increase reusability. Responsibilities System Design & Architecture: Lead the design and development of scalable, reliable, and secure software architectures. Translate business requirements into technical solutions that align with company goals and industry best practices. Technical Leadership: Provide technical guidance and mentorship to engineering teams, ensuring adherence to architecture standards and best practices. Lead code reviews, technical discussions, and decision-making processes. Create task lists that breakdown new features to enable work to be distributed across engineers and tracked. Collaboration: Work closely with analysts, engineers, and other stakeholders to understand system requirements, constraints, and objectives. Ensure the architecture supports future growth and flexibility. Technology Selection: Evaluate and recommend appropriate technologies, frameworks, and tools for software development, ensuring that the system is innovative and cost-effective. Quality Assurance: Ensure software designs and implementations follow best practices, coding standards, and appropriate testing methodologies. Guarantee high performance, security, and scalability of the architecture. Documentation & Communication: Create clear, comprehensive, and maintainable documentation for system architectures, workflows, and technical specifications. Communicate effectively with non-technical stakeholders to ensure understanding of architectural decisions. Continuous Improvement: Stay updated on emerging technologies and industry trends to keep our systems modern and ahead of the competition. Drive innovation and continuous improvement in software architecture and development processes. Qualifications Degree in Computer Science, Software Engineering, or a related field. Many years of experience in software development to an advanced standard likely at a Principal Engineer level. Proven experience in designing and developing complex systems, preferably with exposure to a Software as a Service deployment model. Experience using the Swift Vapor framework for server side API development would be particularly advantageous. Strong understanding of software architecture principles, patterns, and design methodologies. Experience with cloud platforms (Azure, AWS, GCP) and microservices architecture. Knowledge of databases, both relational (SQL) and NoSQL. Familiarity with DevOps practices and tools (CI/CD, containerization with Docker, Kubernetes). Understanding of Agile methodologies and best practices. Experience with distributed systems, high-availability designs, and performance optimization. About Us For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster. At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companiesand by Forbesas a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture. We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations. Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient Catastrophe and Risk Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events. . Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance Marketing Solutions - delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group. Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger Verisk Analytics is an equal opportunity employer. All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law. Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Job Category Technical Product Development Posting Date 05/08/2025, 02:09 PM Job Schedule Full time Locations London, United Kingdom STI Yes LTI No Commission No Work Arrangement Hybrid Division Specialty Business Solution Legal Employer Whitespace Software Limited
Verisk Analytics is a leading data analytics and risk assessment company, empowering clients to make informed decisions. With a commitment to innovation, integrity, and impact, Verisk combines deep industry expertise with cutting-edge technology to deliver insights that drive performance and resilience. Join a company that values collaboration, continuous learning, and real-world problem-solving-where your work helps shape smarter decisions worldwide. The Whitespace platform has been leading the way in data-first since launch in August 2019, leaving outdated analogue document-based trading far behind. Our mission is to support the entire (re)insurance life cycle, making it faster and more efficient. We believe in smoothing the process, not adding layers to it. While data-first and digital trading are the buzz words thrown around in the insurance market, not all platforms can live up to the hype. We know that brokers and underwriters who use Whitespace work faster and smarter. As a Principal Engineer and Software Architect, you will play a crucial role in designing and overseeing the implementation of complex software systems. You will collaborate with engineering teams, stakeholders, and business leaders to ensure the delivery of high-quality software solutions that meet both technical and business requirements. You will look at existing software for opportunities to redesign and refactor to simplify code, improve performance and increase reusability. Responsibilities System Design & Architecture: Lead the design and development of scalable, reliable, and secure software architectures. Translate business requirements into technical solutions that align with company goals and industry best practices. Technical Leadership: Provide technical guidance and mentorship to engineering teams, ensuring adherence to architecture standards and best practices. Lead code reviews, technical discussions, and decision-making processes. Create task lists that breakdown new features to enable work to be distributed across engineers and tracked. Collaboration: Work closely with analysts, engineers, and other stakeholders to understand system requirements, constraints, and objectives. Ensure the architecture supports future growth and flexibility. Technology Selection: Evaluate and recommend appropriate technologies, frameworks, and tools for software development, ensuring that the system is innovative and cost-effective. Quality Assurance: Ensure software designs and implementations follow best practices, coding standards, and appropriate testing methodologies. Guarantee high performance, security, and scalability of the architecture. Documentation & Communication: Create clear, comprehensive, and maintainable documentation for system architectures, workflows, and technical specifications. Communicate effectively with non-technical stakeholders to ensure understanding of architectural decisions. Continuous Improvement: Stay updated on emerging technologies and industry trends to keep our systems modern and ahead of the competition. Drive innovation and continuous improvement in software architecture and development processes. Qualifications Degree in Computer Science, Software Engineering, or a related field. Many years of experience in software development to an advanced standard likely at a Principal Engineer level. Proven experience in designing and developing complex systems, preferably with exposure to a Software as a Service deployment model. Experience using the Swift Vapor framework for server side API development would be particularly advantageous. Strong understanding of software architecture principles, patterns, and design methodologies. Experience with cloud platforms (Azure, AWS, GCP) and microservices architecture. Knowledge of databases, both relational (SQL) and NoSQL. Familiarity with DevOps practices and tools (CI/CD, containerization with Docker, Kubernetes). Understanding of Agile methodologies and best practices. Experience with distributed systems, high-availability designs, and performance optimization. About Us For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster. At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companiesand by Forbesas a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture. We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations. Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient Catastrophe and Risk Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events. . Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance Marketing Solutions - delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group. Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger Verisk Analytics is an equal opportunity employer. All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law. Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Job Category Technical Product Development Posting Date 05/08/2025, 02:09 PM Job Schedule Full time Locations London, United Kingdom STI Yes LTI No Commission No Work Arrangement Hybrid Division Specialty Business Solution Legal Employer Whitespace Software Limited