Tpexpress

Debt Recovery Administrator We're TransPennine Express and we're going places. Whether that's helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good. About the Role Reporting directly to the Revenue Enforcement Lead, you will work within our Fraud & Revenue Enforcement and carry out a wide variety of tasks. This will include, but will not be limited to: Reviewing Travel Irregularity Reports submitted by front line colleagues, assessing their suitability for follow up, and deciding on the correct course of action to follow Receiving, investigating and responding to customer contact and correspondence via letter, email and telephone, in relation to Travel Irregularity Reports, Unpaid Fares, Penalty Fares, and Parking Penalties Carry out identity and address tracing on offenders Carry out a range of day-to-day administrative tasks such as receiving and processing incoming post; printing, preparing and posting letters and court documents; inputting court results; responding to requests for information from Customer Relations or Data Protection teams. Taking responsibility for financial matters such as raising purchase orders and processing invoices for external suppliers, as well as setting up and reconciling payment plans and other payments from customers. This team also manages all staff and contractor parking at TPE stations, and for TPE Traincrew at non-TPE stations, so you will also be looking after parking permits on a daily and long term basis. You'll have a keen eye for detail, as well as a progressive attitude to new and modern ways of working. Your work will enable TransPennine Express to reduce ticketless travel and deliver value to taxpayers. What we're looking for We are looking for a flexible and adaptable individual. As a minimum you will need A good knowledge of Railway ticketing systems and policies An ability to work within a team as well as autonomously Good organisational skills to manage a high volume of cases Honesty with ethical working practices and high levels of integrity and confidentiality The ability to travel across the network, sometimes at short notice, in order to meet business needs A keen eye for detail A very high standard of both verbal and written English and communication skills The ability to use different IT systems and software for managing cases and for communicating with customers and colleagues To be proactive and identify areas for improvement, as well as the ability to react quickly to new emerging needs Ideally, you will also have following (desirable, not essential) A good understanding of the Railway Byelaws, Penalty Fares Regulations, and the National Rail Conditions of Travel. Experience of working in a front-line customer facing role, ideally within the Rail industry. If all of that sounds like the right fit for you, we'd love to hear from you, please click apply and complete an application form. Please ensure that you submit a covering letter that outlines how you meet the criteria of the job specification. The salary is circa £32,000. This role is Monday - Friday, office based in York, and is offered on a secondment basis for up to one year. For more information, please contact Tim Moody, Revenue Enforcement Lead, on . What we offer Excellent career prospects. A personal development plan. Structured training and development Competitive salary paid on 4 weekly basis. Generous annual leave entitlement. Free TransPennine Express rail travel for you and your dependents . Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years' service for you and your dependents . Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there's someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home. Option to join the Railway Pension Scheme with significant employer contributions. Family friendly maternity and paternity benefits. Plus, high street and lifestyle discounts as well as a cycle to work scheme . Terms and conditions apply Goings places has never felt better! At TransPennine Express, it's our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it's ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we'd love to have you onboard.

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