King River Capital Group
Location : San Francisco, United States (Hybrid - 3 Days In Office) About Us At Relevance AI, we're building the future of work. Our mission is to enable the next doubling in human prosperity by delegating as much work as possible to an AI Workforce - a team of AI agents working together in a multi-agent system. We are building an entirely new category and scaling rapidly to meet unprecedented customer demand. We need exceptional talent to help us grow. If you're ready to be part of a trailblazing company that's at the cutting edge of AI, this is the place for you. The Role We're looking for Solution Engineers across broad experience levels to join our dynamic team. This role involves building production-grade AI agents for customers, enabling them to create their own AI-powered solutions, and ensuring a seamless customer experience. You'll work closely with customers to develop AI solutions that drive real business impact while also identifying opportunities for further adoption of our platform. This is an exciting opportunity for someone passionate about AI, problem-solving, and working directly with customers to transform their businesses with intelligent automation. Your impact Work across both the pre-sales and post-sales customer journey, wearing multiple hats. Develop best-practice AI agents that solve real customer problems. Enable and train customers to build AI agents on the Relevance AI platform. Manage scope and timeline for AI agent deployment and customer onboarding. Maintain and enhance customer relationships by providing ongoing support. Identify upsell opportunities and drive customer adoption. What We're Looking For 5+ years of experience in a Solutions Engineering/ Consulting role, preferably with no-code/low-code platforms and AI-driven solutions. Strong customer-facing skills with a track record of driving value and success while meeting deadlines. Strong technical foundation and proficiency working with APIs. Experience with coding in Python and LLMs is highly valued. Ability to translate business needs into technical solutions and communicate complex concepts to non-technical stakeholders. Passion for AI and its real-world applications, with a solutions-oriented mindset and a drive for continuous learning. Why Join Us? Work at the forefront of AI with a nimble team that is constantly pushing boundaries. We encourage and celebrate ideas that drive our mission forward. We're guided by our five values: truth-seeking, be empathetic, put the customer first, have two gears, and build memories. We've set high standards in our high-trust environment-we hire exceptional people to do great work. In return, we reward our people with competitive salaries, unparalleled professional growth and career-defining opportunities. Relevance AI is well-funded by leading investors, including Insights Partners, Peak XV, King River Capital. As an early team member, you'll play a key role in shaping our future-including our culture, ways of working, and even the benefits we offer. We're laying the foundations now, and your ideas can help define what comes next.
Location : San Francisco, United States (Hybrid - 3 Days In Office) About Us At Relevance AI, we're building the future of work. Our mission is to enable the next doubling in human prosperity by delegating as much work as possible to an AI Workforce - a team of AI agents working together in a multi-agent system. We are building an entirely new category and scaling rapidly to meet unprecedented customer demand. We need exceptional talent to help us grow. If you're ready to be part of a trailblazing company that's at the cutting edge of AI, this is the place for you. The Role We're looking for Solution Engineers across broad experience levels to join our dynamic team. This role involves building production-grade AI agents for customers, enabling them to create their own AI-powered solutions, and ensuring a seamless customer experience. You'll work closely with customers to develop AI solutions that drive real business impact while also identifying opportunities for further adoption of our platform. This is an exciting opportunity for someone passionate about AI, problem-solving, and working directly with customers to transform their businesses with intelligent automation. Your impact Work across both the pre-sales and post-sales customer journey, wearing multiple hats. Develop best-practice AI agents that solve real customer problems. Enable and train customers to build AI agents on the Relevance AI platform. Manage scope and timeline for AI agent deployment and customer onboarding. Maintain and enhance customer relationships by providing ongoing support. Identify upsell opportunities and drive customer adoption. What We're Looking For 5+ years of experience in a Solutions Engineering/ Consulting role, preferably with no-code/low-code platforms and AI-driven solutions. Strong customer-facing skills with a track record of driving value and success while meeting deadlines. Strong technical foundation and proficiency working with APIs. Experience with coding in Python and LLMs is highly valued. Ability to translate business needs into technical solutions and communicate complex concepts to non-technical stakeholders. Passion for AI and its real-world applications, with a solutions-oriented mindset and a drive for continuous learning. Why Join Us? Work at the forefront of AI with a nimble team that is constantly pushing boundaries. We encourage and celebrate ideas that drive our mission forward. We're guided by our five values: truth-seeking, be empathetic, put the customer first, have two gears, and build memories. We've set high standards in our high-trust environment-we hire exceptional people to do great work. In return, we reward our people with competitive salaries, unparalleled professional growth and career-defining opportunities. Relevance AI is well-funded by leading investors, including Insights Partners, Peak XV, King River Capital. As an early team member, you'll play a key role in shaping our future-including our culture, ways of working, and even the benefits we offer. We're laying the foundations now, and your ideas can help define what comes next.
King River Capital Group
Discord is used by over 200 million people every month for many different reasons, but there's one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games. This role is critical in supporting the company to deeply understand and mitigate how harmful content, including child sexual abuse material, manifests on our platform, as well as investigating complex threats, advancing our investigative capabilities, and developing innovative approaches to prevent harm to our users, particularly minors. This hire will report to the Minor Safety and Exploitative Content Manager. This role involves exposure to graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive and derogatory language, and other potentially objectionable material, i.e., child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing. What You'll Be Doing Respond to time sensitive escalations from members of the Safety Reporting network, law enforcement, government bodies, and users, including but not limited to the review of child exploitation, graphic violence, self-injury and suicide, explicit images, videos, and other objectionable and/or disturbing content. Investigate accounts and create reports for NCMEC, if required. Proactively identify currently undetected abuse by leveraging internal data, open-source intelligence, trusted partner information and third party private intelligence. Identify effective strategies to disrupt abuse at scale, build recommendations, and work collaboratively with other internal teams, including Policy, Product, Engineering and Legal teams to effect those strategies, including leading projects in some instances. Demonstrate operational excellence when evaluating risks, threats, and user privacy in time-critical situations and execute decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and/or graphic content. Take ownership in responding to incidents, providing deep knowledge into different exploitative content types and sharing insights and expertise about minor safety and exploitative content issues with stakeholder teams Create, maintain, and develop internal resources around contemporary subject matter expertise, workflows and process updates. Mentor and guide junior team members in the execution of their duties, including delivering internal training. Ability to work early morning, and occasional weekend/ holiday shifts to support our global operations. What you should have Minimum 2 years of specialized experience investigating crimes against children through intelligence agencies, law enforcement, NGOs, or Trust and Safety teams. Minimum 2 years of generalized experience in investigations or content moderation. Current expertise in global online safety landscapes , including familiarity with child sexual exploitation trends such as sextortion, the facilitation of CSAM sale and distribution, and evolving criminal methodologies targeting minors. Proven experience reporting child safety cases to NGOs, law enforcement agencies, or other relevant authorities, with understanding of proper protocols and considerations. Outstanding communication abilities to articulate complex technical concepts, case findings, and risk assessments clearly to diverse stakeholders through written reports, presentations, and briefings. Self-directed work style with proven ability to maintain high performance standards and adapt quickly to changing priorities in remote, deadline-driven environments. Bonus Points Multilingual capabilities with native or near-native proficiency in a second language, enabling investigation and reporting of international cases and cross-border collaboration. Previous threat intelligence experience involving minor safety and the prevention of child sexual abuse Education or equivalent professional experience in Law, Intelligence Studies, Cybersecurity, Criminal Justice, Criminology, or related disciplines that enhance investigative methodology and legal understanding. Technical proficiency in data analysis tools including SQL, Python, or other programming languages for extracting insights from large datasets, identifying patterns, and supporting evidence-based investigations. The US base salary range for this full-time position is $124,000 to $139,500 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits. Why Discord? Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away! Please see our Applicant and Candidate Privacy Policy for details regarding Discord's collection and usage of personal information relating to the application and recruitment process by clicking HERE.
Discord is used by over 200 million people every month for many different reasons, but there's one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games. This role is critical in supporting the company to deeply understand and mitigate how harmful content, including child sexual abuse material, manifests on our platform, as well as investigating complex threats, advancing our investigative capabilities, and developing innovative approaches to prevent harm to our users, particularly minors. This hire will report to the Minor Safety and Exploitative Content Manager. This role involves exposure to graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive and derogatory language, and other potentially objectionable material, i.e., child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing. What You'll Be Doing Respond to time sensitive escalations from members of the Safety Reporting network, law enforcement, government bodies, and users, including but not limited to the review of child exploitation, graphic violence, self-injury and suicide, explicit images, videos, and other objectionable and/or disturbing content. Investigate accounts and create reports for NCMEC, if required. Proactively identify currently undetected abuse by leveraging internal data, open-source intelligence, trusted partner information and third party private intelligence. Identify effective strategies to disrupt abuse at scale, build recommendations, and work collaboratively with other internal teams, including Policy, Product, Engineering and Legal teams to effect those strategies, including leading projects in some instances. Demonstrate operational excellence when evaluating risks, threats, and user privacy in time-critical situations and execute decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and/or graphic content. Take ownership in responding to incidents, providing deep knowledge into different exploitative content types and sharing insights and expertise about minor safety and exploitative content issues with stakeholder teams Create, maintain, and develop internal resources around contemporary subject matter expertise, workflows and process updates. Mentor and guide junior team members in the execution of their duties, including delivering internal training. Ability to work early morning, and occasional weekend/ holiday shifts to support our global operations. What you should have Minimum 2 years of specialized experience investigating crimes against children through intelligence agencies, law enforcement, NGOs, or Trust and Safety teams. Minimum 2 years of generalized experience in investigations or content moderation. Current expertise in global online safety landscapes , including familiarity with child sexual exploitation trends such as sextortion, the facilitation of CSAM sale and distribution, and evolving criminal methodologies targeting minors. Proven experience reporting child safety cases to NGOs, law enforcement agencies, or other relevant authorities, with understanding of proper protocols and considerations. Outstanding communication abilities to articulate complex technical concepts, case findings, and risk assessments clearly to diverse stakeholders through written reports, presentations, and briefings. Self-directed work style with proven ability to maintain high performance standards and adapt quickly to changing priorities in remote, deadline-driven environments. Bonus Points Multilingual capabilities with native or near-native proficiency in a second language, enabling investigation and reporting of international cases and cross-border collaboration. Previous threat intelligence experience involving minor safety and the prevention of child sexual abuse Education or equivalent professional experience in Law, Intelligence Studies, Cybersecurity, Criminal Justice, Criminology, or related disciplines that enhance investigative methodology and legal understanding. Technical proficiency in data analysis tools including SQL, Python, or other programming languages for extracting insights from large datasets, identifying patterns, and supporting evidence-based investigations. The US base salary range for this full-time position is $124,000 to $139,500 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits. Why Discord? Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away! Please see our Applicant and Candidate Privacy Policy for details regarding Discord's collection and usage of personal information relating to the application and recruitment process by clicking HERE.
King River Capital Group
The Company Cover Genius is a Series E insurtech that protects the global customers of the world's largest digital companies including Booking Holdings, owner of Priceline, Kayak and , Intuit, Uber, Hopper , Ryanair , Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We're also available at Amazon , Flipkart , eBay , Wayfair and SE Asia's largest company, Shopee. Our partners integrate with XCover , our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular "CG Gives" which makes social entrepreneurs out of us all and funds development initiatives in global communities. Our People are Bold, Authentic, Purposeful and Inspired Our People are not Perfect, Traditional, Complacent or Cautious About the Role As a Customer Support Specialist on our Customer Team, you will own the delivery of excellent customer service for customers using our insurance products. To drive success in this role, you will have strong attention to detail and great organisational and time management skills. With a bachelor's degree, you will ideally have experience handling customers' inquiries online. As the Support Specialist you will ensure that customers' and partners queries are answered in a timely manner, according to the processes in place. Regular collaboration with the Claims team, as well as the Content and Complaints team, will be key in ensuring that agreed SLAs and KPIs are met. Key Responsibilities Customer Interaction: Triage or handle the resolution of customers' inquiries via phone, chat and email channels. Customer Education: Assist customers in understanding how to use the company's products and services, providing guidance as needed. Team Collaboration: Work closely with team members to ensure a seamless customer experience and escalate complex issues to senior agents or supervisors when necessary. Documentation: Accurately document customer interactions, issues, and resolutions in the company's CRM system. Process Improvement: Identify and recommend process improvements to enhance efficiency, operations, and the customer experience. Quality: Maintain the quality of our work ensuring accuracy to meet business, team and individual KPIs. Compliance: Be aware of current insurance guidelines, policy updates, and regulations. Follow company guidelines and local regulations to ensure claims are handled fairly and ethically. What you will bring 1+ years experience handling customer queries online, ideally in a call centre or online platform Fluency in German and French is essential Fluency in English (verbal & written) is essential for communicating internally and externally. Any other European language will be highly regarded for external communications Strong communication and interpersonal skills Proficiency in using CRM systems and related software preferable Proven ability to identify problems and find solutions Why Cover Genius? Cover Genius not only cares about being the best in our industry, we care about our team. We're a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean? • Flexible Work Environment - This position is remote however we do have a London office available for you to attend. • Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company. • Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system. • Social Initiatives - pictures speak a thousand words! Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat! Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
The Company Cover Genius is a Series E insurtech that protects the global customers of the world's largest digital companies including Booking Holdings, owner of Priceline, Kayak and , Intuit, Uber, Hopper , Ryanair , Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We're also available at Amazon , Flipkart , eBay , Wayfair and SE Asia's largest company, Shopee. Our partners integrate with XCover , our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular "CG Gives" which makes social entrepreneurs out of us all and funds development initiatives in global communities. Our People are Bold, Authentic, Purposeful and Inspired Our People are not Perfect, Traditional, Complacent or Cautious About the Role As a Customer Support Specialist on our Customer Team, you will own the delivery of excellent customer service for customers using our insurance products. To drive success in this role, you will have strong attention to detail and great organisational and time management skills. With a bachelor's degree, you will ideally have experience handling customers' inquiries online. As the Support Specialist you will ensure that customers' and partners queries are answered in a timely manner, according to the processes in place. Regular collaboration with the Claims team, as well as the Content and Complaints team, will be key in ensuring that agreed SLAs and KPIs are met. Key Responsibilities Customer Interaction: Triage or handle the resolution of customers' inquiries via phone, chat and email channels. Customer Education: Assist customers in understanding how to use the company's products and services, providing guidance as needed. Team Collaboration: Work closely with team members to ensure a seamless customer experience and escalate complex issues to senior agents or supervisors when necessary. Documentation: Accurately document customer interactions, issues, and resolutions in the company's CRM system. Process Improvement: Identify and recommend process improvements to enhance efficiency, operations, and the customer experience. Quality: Maintain the quality of our work ensuring accuracy to meet business, team and individual KPIs. Compliance: Be aware of current insurance guidelines, policy updates, and regulations. Follow company guidelines and local regulations to ensure claims are handled fairly and ethically. What you will bring 1+ years experience handling customer queries online, ideally in a call centre or online platform Fluency in German and French is essential Fluency in English (verbal & written) is essential for communicating internally and externally. Any other European language will be highly regarded for external communications Strong communication and interpersonal skills Proficiency in using CRM systems and related software preferable Proven ability to identify problems and find solutions Why Cover Genius? Cover Genius not only cares about being the best in our industry, we care about our team. We're a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean? • Flexible Work Environment - This position is remote however we do have a London office available for you to attend. • Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company. • Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system. • Social Initiatives - pictures speak a thousand words! Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat! Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.