vwd Vereinigte Wirtschaftsdienste GmbH

For 25 years, Infront has been helping financial leaders to make smarter decisions, faster. Today we do this as one of Europe's leading providers of market data and software - or WealthTech as we call it. Thousands of wealth managers, traders and other finance professionals rely on our suite of responsive tools powered by rich, reliable data. So they can think freely, move quickly and make confident calls that deliver returns. Together, we make peak performance possible. At Infront, we emphasize work-life balance through our hybrid model. With nearly 500 team members representing over 30 nationalities, we are proud to foster a culture of diversity and inclusion. We warmly encourage individuals of all backgrounds to apply and be part of our team. About the Role Join Infront's Account Management & Support Team, serving top-tier clients across the UK financial sector. As the first point of contact, you'll provide expert support and training on our financial technology solutions to banks, asset managers, and brokerages. We're looking for someone with strong financial knowledge, analytical skills, and a passion for client service. You'll help clients get the most out of our tools while contributing to product improvements. Key Responsibilities: Act as the primary point of contact for clients, including banks, brokerages, and direct users, providing outstanding support and training via telephone and email. Respond to client inquiries with professionalism and empathy, accurately assessing requests. Build and maintain strong client relationships, offering proactive support to enhance satisfaction, loyalty, and user engagement. Collaborate closely with the Account Management, Sales, IT, and Product Management teams to exceed customer expectations and support product enhancements. Participate in internal projects and cross-functional initiatives aimed at improving the overall customer experience. Contribute to the testing and evaluation of new features within the Infront product suite, providing constructive feedback to help shape future developments. Who you are Desired Skills & Competencies Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues. Excellent communication skills, capable of explaining complex topics clearly and professionally. Strong sense of responsibility and commitment to team success. Comfortable working both independently and collaboratively in a fast-paced, team-oriented environment. Eagerness to continuously expand knowledge in financial markets, fintech innovation, and emerging technologies. Strong relationship-building skills, with a client-focused mindset. Ability to understand client inquiries and connect them to the appropriate internal teams for resolution. Interest in technology and adaptability to new tools and systems. Qualifications Bachelor's degree or higher, preferably in Finance, Economics, IT, or a related field. Proficiency in both written and spoken English (additional languages are a plus). Strong general computer skills and the ability to quickly learn and adapt to new technologies. Experience in financial markets or within a financial software company is a strong advantage.