Liv-ex Ltd

Competitive salary dependent on experience. Company performance-related profit sharing, healthcare insurance & wellbeing benefits. A unique opportunity in a unique business to take ownership for driving sustainable, scalable subscription growth through value based selling. With customers in 50 countries, Liv-ex is the leading fine wine exchange globally. Our vision is to make the wine market more transparent, efficient, and safe, for the benefit of our members and wine lovers everywhere. Our culture is hardworking, entrepreneurial and friendly. Founded in 2000, Liv ex's trading, data and market intelligence platform is used by wine businesses around the world to better understand the market and execute buying and selling opportunities. We're at an inflection point in our journey, embarking on a transformational phase that will redefine how the wine industry operates, trades and leverages data intelligence. Despite our market leadership, we remain an agile, entrepreneurially focused organization where senior leaders remain involved in driving execution and delivering results. Summary Purpose We are seeking an experienced, strategic and commercially minded leader to join our Commercial team as Head of Subscription Revenue. You will own and accelerate the growth of Liv Ex's subscription business, optimising revenue streams, retention and customer engagement across the global fine wine market. Reporting to the Chief Commercial Officer, you will work across teams to translate strategic priorities into actionable initiatives that drive measurable ARR growth. This is a senior, high-impact role, ideal for an ambitious leader looking to shape the commercial trajectory of a growing, data-driven business. If you would like to work in the team at the heart of Liv-ex and relish the opportunities a growing business can offer in relation to responsibility and your wider personal development, this opportunity could be a great fit. Responsibilities Lead the end-to-end subscription business, owning ARR growth. From the new business pipeline through to onboarding, renewals, upsell, cross-sell and retention. Design and implement pricing, subscription packages and licensing models that meet the needs of different customer types, from enterprise clients to smaller businesses. Inspire and manage a high-performing commercial team Partner with Product and Data teams to influence the roadmap and ensure subscription offerings evolve in line with market needs and customer feedback. Take full ownership of revenue forecasting, performance metrics, and subscription analytics, delivering insights and recommendations to the executive team to drive ARR growth. Partner with Marketing to define and drive subscription growth strategies, ensuring campaigns and programs effectively optimise acquisition, adoption, and long term customer value. Build scalable operational frameworks, processes and tools to support subscription growth and lifecycle management. Act as a trusted advisor to the leadership team, shaping strategy with market insights and data driven recommendations. Foster a collaborative culture, ensuring all teams are aligned on delivering exceptional customer experiences and commercial outcomes. Proven track record of developing and executing value-based sales strategies to drive revenue growth and in managing full subscription ecosystems. Exceptional commercial acumen with experience in pricing strategy, contract negotiation and revenue forecasting Strong leadership experience, with a focus on mentoring and managing the Business Development, Account Management and Customer Success teams. Highly analytical, with excellent data literacy and the ability to translate insights into strategic and operational decisions. Outstanding communication and stakeholder management skills, able to influence across functions and levels. Strategic, operationally capable and comfortable making decisions in a fast moving environment. Experience with subscription platforms and CRMs. Background in data, analytics, or licensing businesses. Familiarity with usage-based pricing models, revenue operations, or pricing experimentation. Experience in agile or product-driven organisations. Knowledge of the wine sector and/or a passion for wine. Speak to our business development team about your needs, and we'll work with you to identify the right solution for you.

Location: Borough, London SE1 with regular travel as required Competitive salary dependent on experience. Company performance-related bonus, healthcare insurance & wellbeing benefits. An opportunity to join Liv-ex as a Customer Success Manager and play a key role in helping our customers get the most from their membership, ensuring they're supported throughout their journey and see real value from our services. About Liv-ex With customers in 50 countries, Liv-ex is the leading fine wine exchange globally. Our vision is to make the wine market more transparent, efficient, and safe, for the benefit of our members and wine lovers everywhere. Our culture is hardworking, entrepreneurial and friendly. Founded in 2000, Liv-ex's trading, data and market intelligence platform is used by wine businesses around the world to better understand the market and execute buying and selling opportunities. We're at an inflection point in our journey, embarking on a transformational phase that will redefine how the wine industry operates, trades, and leverages data intelligence. Despite our market leadership, we remain an agile, entrepreneurial, focused organization where senior leaders are involved in overseeing execution. Summary Purpose As a Customer Success Manager in a data subscription business, your primary objective is to maximize customer retention and expansion by ensuring clients derive ongoing value from their subscriptions. You will manage the customer lifecycle end-to-end-onboarding, adoption and renewal-while proactively identifying opportunities to grow ARR through upsells and cross-sells. Your role is critical in driving customer satisfaction, minimizing churn, and supporting sustainable revenue growth. Key Tasks & Responsibilities Lead onboarding, training and proactive engagement to ensure subscribers maximize value and actively use Liv-ex's platform and services. Monitor subscription health and usage data to identify churn risks, downgrades and upsell opportunities, collaborating closely with Account Managers to drive renewals and ARR growth. Deliver tailored education and best practice guidance while serving as the customer advocate internally, providing insights that inform product development and enhance service delivery. Partner cross-functionally with Product, Sales, Integrations and Account Management teams to ensure seamless customer experiences and alignment with evolving customer needs. Maintain accurate CRM records, usage reports and activity logs to support forecasting, reporting, and visibility across teams. Represent Liv-ex at customer forums, training sessions and industry events to strengthen relationships and promote data driven value. Required Knowledge and Qualifications 3+ years in customer success, client management or a related relationship focused role. Strong ability to deliver training, guidance and proactive support to clients. Excellent interpersonal and communication skills, both written and verbal. Demonstrated problem solving and conflict resolution skills. Organised, empathetic and detail oriented, with a focus on customer experience. A genuine interest in or willingness to learn about the fine wine trade. Desired Knowledge and Qualifications Knowledge of the fine wines sector and its players in the market. To apply, please send a copy of your CV to our HR team . Interested in becoming a member? Speak to our business development team about your needs, and we'll work with you to identify the right solution for you. Subscribe to weekly emails with the latest news and insights

A leading fine wine exchange in London is seeking a Customer Success Manager to ensure customers maximize their membership value. The role involves managing the customer lifecycle from onboarding to renewal, driving customer satisfaction, and identifying growth opportunities. Candidates should have over 3 years of experience in customer success, possess excellent communication skills, and have a keen interest in the fine wine trade. A competitive salary and benefits package are offered, alongside a performance-related bonus.