Bryman Recruitment

Our client is a major real estate developer with a turnover of circa £2 billion. They urgently require an experienced (Mandarin speaking and ideally Cantonese too) Real Estate Sales Consultant to join their London operation. Responsibilities & Accountabilities Key Responsibilities Conduct site viewings, virtual viewings and agent viewings Conduct agent's online briefings when required. Dealing with enquiries through WeChat, WhatsApp and Emails Dealing with both UK and International agencies on day to day enquires Dealing with viewings, managing agents to achieve and exceed sales targets. To generate potential sales leads in addition to those created by marketing activity through seeking clients via call outs and agent engagement To manage the threat of sales cancellations and minimise the cancellation rates as much as possible by effective communication with clients, agents and solicitors To attend progression meeting and to progress new reservations to exchange - obtaining Anti Money Laundering documents and constantly liaising with solicitors To attend sales and marketing weekly meeting to generate new ideas and incentives To effectively manage a sales database to optimise sales opportunities Keeping overseas teams, agents and introducers up to date with availability and pricelists When required to support both UK and overseas offline and online events, occasionally working in different time zone when needs To create Sales and Marketing tools i.e. plot of the week, WeChat note, development introduction documents, FAQ video, Investor videos • To create and present sales videos to promote & pitch their development for use on the all-digital marketing platforms with the assistance of the marketing team Regular soft promotion of development on LinkedIn and other social media platforms (where applicable) Attendance of sales & networking events (where applicable) To network and build solid relationships with UK agents and introducers Liaise with the project and customer service departments as required Customer Journey When required to help development to open, close and safely manage the sales and marketing suite and all surrounding areas, show/view homes and all facilities for customers and check they are presenting well Maintain presentation the sales office and all surrounding areas, show/view homes and all facilities for customers to the highest standard. When required replenish collateral including pricelist and brochure daily When required to assist in ensuring that the sales office meets all health and safety requirements Represent the brand to the highest professional standards of business at all times by setting and upholding the highest standards of presentation in all a customer sees, hears and feels Comply with departmental processes, procedures and reporting Assisting in update market research report & comprehensive report quarterly Supporting Senior Consultant and Sales Team Leader with more senior reporting (where necessary) To be able to add sales incentive and purchaser extras to the PEPI system To update the daily report To attend progression meetings (if required) To generate and send offers to management To take reservation fee's and issue reservation paperwork To send reservation letters and My Home Plus activation links Signing clients up to My Homes Plus to ensure the sign-up rate is 100% To be able to process offers on C360 To update all sales spreadsheets i.e. details of res, reservation deposit spreadsheet To continuously research the marketplace and use the data to familiarise with unique selling points in order to sell above the competition Create price release requests Assisting in the completion of the weekly report To research the marketplace and use the data to familiarise with unique selling points in order to upsell development Personal Development To agree within the first 6 months a personal development plan, setting out SMART objectives and goals 1-2-1 with manager to be carried out monthly Core Competencies MANAGING RELATIONSHIPS- Builds and maintains good relationships with customers and colleagues by adopting the most appropriate approach to deal with people and situations COMMUNICATION - Conveys accurate information effectively using the most appropriate methods to reflect the needs of the audience and ensure mutual understanding TEAM RESULTS - Sets clear and challenging objectives, inspiring and encouraging high performance in teams and individuals. Reviews progress achieved, publicly and privately recognising achievement SELF CONTROL- Performs effectively by keeping emotions under control, particularly in stressful and difficult situations PERSONAL ORGANISTION- Efficient in one's use of time and works in a well-structured way • DETERMINATION- Demonstrates repeated effort over a period of time, overcoming obstacles in order to achieve a goal ADAPTABILITY- Responds positively to changing business circumstances and readily adapts behaviour to maintain effective performance STRATEGIC APPROACH- Understands the long-term direction of Vision 2030 and can relate this to one's own business area Experience 2+ years' experience in a customer facing sales role, property background preferred Experience of similar residential schemes is preferred. IT literate with using Microsoft office, Outlook, Excel.in a good level. Native Mandarin speaking or Cantonese (speaking, reading and typing), Fluent English. Comfortable with conducting virtual appointments for the developments via Zoom and alternative applications. Be able to do create videos of the sales pitch for different developments.