Ripe Insurance

Location: Ripe Head Office, The Royals, Manchester, M22 4BJ Job Purpose: The Senior Infrastructure Engineer is responsible for designing, building, managing, and supporting the infrastructure services that underpin Ripe's digital operations. This includes maintaining and optimizing IT infrastructure to support business needs, protecting systems from cyber threats and ensuring compliance, working with technologies like AWS and Azure, overseeing upgrades, migrations, and new implementations, and providing and supporting teams with troubleshooting and best practices. Principal Accountabilities: Strategic Planning Developing engineering roadmaps to ensure technologies and services remain future-proof and aligned with business needs. Technical Leadership Leading infrastructure teams in building, managing, and maintaining solutions according to departmental policies. Owning operational relationships with suppliers to ensure services and products meet industry best practices and regulatory requirements. Systems Design & Integration Working with technical architects (internal and external) to translate architectural designs into operational solutions. Security & Compliance Ensuring infrastructure solutions are designed with security controls embedded to mitigate threats. Monitoring and staying ahead of all security related recommendations. Investigating, resolving, and anticipating infrastructure-related issues while implementing preventative measures. Governance & Best Practices Establishing standards and procedures across the service lifecycle and ensuring adherence to best practices. FCA Consumer Duty Responsibilities: Products and Services Ensure that all activities related to products and services support the provision of customer-orientated products and services that are appropriately distributed to the identified target market. Price and Value Provide information to the customer so that they understand the breakdown of charges and validity period. Ensure that all correspondence with customers provides clear details of the price. Ensure that all activities ultimately provide customers with the information they need, at the right time. Ensure information is presented in a way that customers can understand, allowing them to make informed decisions and pursue their financial objectives. Consumer Support Ensure that all activities support the needs of the customers, enabling them to realise the benefits of products and services and act in their interests without undue hinderance. Keep accurate records of all contact with customers to ensure that promises can be kept and actions take to support the customer. Identify and react to vulnerabilities promptly. Ensure that all activities either directly or indirectly ensure fair treatment of customers. Experience Requirements Demonstrable experience in managing infrastructure in high-availability environments Proven track record of managing cloud based platforms A solid understanding of security best practise such as NIST Ability to diagnose and resolve technical issues efficiently A proven ability to lead and mentor junior engineers and foster a collaborative team environment Familiar with emerging technologies like AI tools, automation frameworks, and DevOps practices ITIL v3 foundation or above A demonstrable understanding of Project Management working practices MS Security suite AWS, Azure, or Google Cloud for scalable infrastructure management VMware or Hyper-V for efficient resource allocation Firewalls, VPNs, and network protocols to ensure secure connectivity PowerShell, or Bash for automating tasks DevOps Personal Attributes Strong communication skills, both written and verbal, able to clearly convey technical concepts to non-technical stakeholders and willing to share knowledge across the team Pragmatic in approach with a desire to 'get things done' Takes responsibility for issues and tasks Demonstrates initiative and anticipates needs Problem-Solving Ability - is able to quickly diagnose and resolve complex infrastructure issues Attention to Detail - ensures systems are optimised, secure, and compliant Adaptability - keeps up with evolving technologies and industry trends Resilience & Stress Management - demonstrates a proven ability to effectively manage high-pressure situations and critical system failures effectively Unwavering commitment to and awareness of best practices and standards Well organised, professional and capable of working towards defined timescales Able to co-ordinate priorities and work on multiple concurrent projects Keen to learn, with an awareness of new trends, striving to further evolve your skills Professional Requirements Technical Expertise: Experience in high-availability environments, large-scale data centres, or cloud-based platforms. Emerging Technologies: Familiarity with AI tools, automation frameworks, and DevOps practices. Problem-Solving & Leadership: Strong analytical skills, ability to troubleshoot complex infrastructure issues, and leadership experience in guiding teams. Certifications: Industry-recognised certifications such as CISSP, ITIL Master, VMware Certified Design Expert (VCDX), or AWS/Azure Solutions Architect can be valuable. Education: A degree in Computer Science, Information Technology, or a related field A minimum of 5 GSCE's or equivalent including Maths and English Educated to 'A' level or other equivalent professional qualification Note: This job description serves as a general guideline in terms of the requirements and responsibilities of the job role and may be adjusted to meet the evolving need of the company and regulatory requirements. The company reserves the right to modify the job description as required. Let's stay in touch. 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