National Trust

Being a Visitor Experience Officer for the National Trust is all about people - connecting with them, inspiring them, and making sure they have the best possible day when they come to visit. We're looking for a Visitor Experience Officer to join the team at one of the National Trust's busiest places, Attingham Park. What it's like to work here Attingham is at the heart of Shropshire, set in the beautiful countryside between Telford and Shrewsbury. This 4,000 acre estate overlooks the rivers Tern and Severn, and includes a Mansion built in 1782, a Walled Garden, Deer Park and Pleasure Grounds. The estate now welcomes around 600,000 visitors a year and has a vibrant year-round visitor programme. You'll work alongside the Senior Programming and Partnerships Officer, and Senior Marketing Communications Officer to share Attingham and its stories, history, nature and wildlife with our supporters and visitors. As part of the Visitor Experience team, you'll work with staff and volunteer teams across the estate, and work with and supervise the 100-strong team of Visitor Experience volunteers who support the visitor programme. What you'll be doing Reporting to the Experience and Visitor Programming Manager you'll be one of the lead Duty Manager's at Attingham, on-call to support visitor facing, and behind the scenes teams to ensure the smooth running of visitor operations. You'll play a key role in the effective delivery of an engaging programme that delivers a year-round visitor offer. You will also be responsible for specific elements of the year-round seasonal visitor programme of activities at Attingham, for example, this could be the planning, creating and delivering of family trails or the leading and development of active programming such as walking or sports activities. Understanding how and why we engage our supporters is key. You'll deliver high standards of presentation at the property, and where relevant ensure all our communications with our visitors, from the first click on the website, to the posters and signs around the property are clear and consistent. As a champion of exceptional visitor experiences, you'll join a high performing team and will be involved on a daily basis with the duty management rota helping run the visitor operation. This role will include regular weekend working (every other weekend) and is a full-time (37.5 hours per week) fixed term role until 28 February 2026. Who we're looking for We'd love to hear from you if you're: used to multiple deadlines, problem solving and managing your own workload skilled in organisation and planning, with a good eye for detail excellent people skills, to build strong working relationships internally and externally a hard-working and committed team player, willing to learn and develop in this role comfortable with IT: Microsoft Office, as well as web and social media experience or understanding of visitor operations experience of working with or supervising volunteers The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

Come and join us on a National Trust apprenticeship, where we'll support and develop you to play an integral part in our work to protect historic sites, tackle climate change, and help people and nature thrive. You don't need experience for this role, just plenty of enthusiasm and a desire to learn. As one of our Horticulture Apprentices, you'll be part of our horticulture teams, helping to look after our 224 Historic gardens, playing a vital role in delivering our conservation and climate change strategies, helping to undertake the regular tasks and horticultural maintenance, conservation, and care of the gardens to safeguard them for the future. This role can lead to an Assistant Gardener or Gardener role, and you could potentially move to a Level 3 Horticulture Supervisor apprenticeship after additional experience gained in role. The advertised salary is inclusive of the Outer London Weighting allowance of £3,315 per annum What it's like to work here Our gardens are heritage sites, and homes to the most extensive plant collection in Europe, and our gardeners are responsible for the conservation and development of plant collections and the gardens to increasing numbers of members and visitors. Our gardens are much loved and visited from far and wide by many and you'll be part of the team of professionals caring for all aspects of the heritage gardens in the portfolio. Your training will be delivered via a combination of mandatory 5-day college blocks and online learning, with all college expenses and travel paid. There will also be opportunities to travel to other National Trust locations with some overnight stays to expand your learning and experience. You'll also be able to join other training events and learn from industry colleagues internally and externally. Morden Hall Park is part of Morden portfolio including Sutton House, Rainham Hall & 575 Wandsworth Road, there will be an opportunity to work across the portfolio as well as having development days at other LSE properties to ensure a broad spectrum of Horticultural opportunities. Morden Hall Park also has the Garden Centre, the largest NT retail outlet in the country, you will get the chance to work in this space which is a great opportunity to brush up on your plant identification knowledge. Day to day work will be with the Gardener on site, the garden volunteers and the wider Outdoor team doing seasonal tasks in the historic Rose garden and the other more formal garden areas on site. What you'll be doing Working alongside your mentor on tasks specific to your apprenticeship, you'll develop the skills & knowledge relevant to this apprenticeship standard. You'll attend and prepare for regular review meetings with your training provider and be accountable for your own progression. You'll be required to complete mandatory e-learning, courses and training provided. Who we're looking for In addition to the qualities listed in the role profile, we'd love to hear from you if you meet the following eligibility criteria by the start date of the role: A minimum of 2 GCSE's which must include English and maths at grade E/2, functional skills level 1 or equivalent (If you hold an EHCP, entry level 3 in English and maths is acceptable). Aged 16 or over and have completed year 11 Not in full time education Have the right to work in the UK and have been ordinarily resident in the UK for three consecutive years before starting the apprenticeship Not on any other training or education programme (e.g. studying towards an apprenticeship or degree) Able to travel to work location If you are aged 18 or under at the point of enrolment and have not achieved English and maths at grade C/4, you'll be enrolled on functional skills level 2 as part of your apprenticeship - this will be optional if you are 19 or over, but we'll support you to complete when offered. If you have a qualification in the same or a related subject to this apprenticeship or have substantial relevant work experience this may exclude you from Government funding - this will be verified if your application progresses. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

Join our team as a Lettings Officer and help manage a unique and varied property portfolio across Cornwall. You'll play a key role in delivering a professional lettings service, working with a supportive team and a wide range of property experts. If you're organised, people-focused, and ready to make a difference, we'd love to hear from you. What it's like to work here You'll work closely with a range of property professionals, including Estate Managers and Building Surveyors, to help manage residential and other lettings. You'll report to an Estate Manager and be part of a small, supportive team responsible for managing our Let Estate in Cornwall. Your main base will be our Regional Office at Lanhydrock. However, you'll frequently work remotely and from other National Trust locations throughout Cornwall. You'll be expected to travel extensively throughout Cornwall, so a full, clean UK driving licence is essential. You'll work 30 hours a week. There is flexibility over hours per day - we'll discuss this in more detail at interview. What you'll be doing You'll deliver a comprehensive and professional lettings service, working collaboratively with property professionals such as Estate Managers and Building Surveyors. This includes all aspects of the lettings and property management process - from marketing and credit checks to preparing schedules of condition, carrying out rent reviews, and supporting property repairs and renovations. Who we're looking for We'd love to hear from you if you have: Accreditation from ARLA (Association of Residential Letting Agents), or currently working towards this or a similar recognised qualification. Practical experience working in residential lettings, with a clear understanding of the lettings process and environment. Basic knowledge of residential property repairs and refurbishment, including the ability to help prepare simple specifications for work. Awareness of the legal requirements related to letting residential property. Ability to provide accurate data to support decision-making by managers and the wider team. Experience using IT systems for everyday tasks (e.g. email, document management, spreadsheets). Ability to manage and analyse data accurately and efficiently. Experience in organising and presenting information, with good written and verbal communication skills. Ability to build trust, deliver a high quality service and work collaboratively. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

We're looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager at Chedworth Roman Villa, leading our small but vital welcome team. Salary: £13.74 per hour. Contract: Permanent Duration/ Working pattern: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year, 1365 hours per year. Requirement to work regular weekends and Bank Holidays on a rota basis. Please note the property is closed during November and December, there are staff still working at property though the Welcome Manager works on significantly reduced hours. Potential start date: ASAP. Interview date: Starting from 10th July 2025. What it's like to work here Chedworth Roman Villa is a unique archaeological site set in a secluded coombe near Cirencester and an inspiring place to work. There is a strong sense of community at the property and you will play your part by leading a small but experienced team of five Welcome Service Assistants to deliver exceptional service to our visitors. You will report to the Property Operations Manager and be part of the Property Leadership Team and wider Gloucestershire Portfolio. What you'll be doing You'll lead and manage our team of welcome and service assistants and volunteers. You'll be responsible for making sure that day-to-day operations run smoothly in the all-important welcome area. You'll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and your team will be focused on helping everyone you meet to have their best possible day, whatever it takes. You'll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies. Working with the Property Operations Manager you will manage the rotas for our Learning Facilitators who support the many children and young people who visit the site with their schools. You will be part of the Property Leadership Team working collaboratively with your colleagues both on property and across the portfolio, to deliver on budgets and visitor growth. You'll regularly act as duty manager for the whole site, with specific responsibilities including safeguarding, cash and tills, fire, security and evacuation. You'll be the main point of contact for staff, volunteers and visitors in case of emergency, enquiries or complaints. You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role. Who we're looking for We'd love to hear from you if you're: experienced in visitor services, tourism, heritage or similar situations naturally curious about people, and motivated to give the highest standards of service highly organised a confident leader adept at managing financial performance up for a challenge, adaptable and responsive under pressure The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

Come and join us on a National Trust apprenticeship, where we'll support and develop you to play an integral part in our work to protect historic sites, tackle climate change, and help people and nature thrive. You don't need experience for this role, just plenty of enthusiasm and a desire to learn. As one of our Horticulture Apprentices, you'll be part of our horticulture teams, helping to look after our 224 Historic gardens, playing a vital role in delivering our conservation and climate change strategies, helping to undertake the regular tasks and horticultural maintenance, conservation, and care of the gardens to safeguard them for the future. This role can lead to an Assistant Gardener or Gardener role, and you could potentially move to a Level 3 Horticulture Supervisor apprenticeship after additional experience gained in role. What it's like to work here Our gardens are heritage sites, and homes to the most extensive plant collection in Europe, and our gardeners are responsible for the conservation and development of plant collections and the gardens to increasing numbers of members and visitors. Our gardens are much loved and visited from far and wide by many and you'll be part of the team of professionals caring for all aspects of the heritage gardens in the portfolio. Your training will be delivered via a combination of mandatory 5-day college blocks and online learning, with all college expenses and travel paid. There will also be opportunities to travel to other National Trust locations with some overnight stays to expand your learning and experience. You'll also be able to join other training events and learn from industry colleagues internally and externally. The Cliveden Estate Cliveden's Italianate mansion, riverside setting and family-friendly events draw visitors all year round, making this property a busy location with a wide range of opportunities. There is always plenty to do at the 375-acre estate, with conservation of both the Long Garden and Water Garden among recent projects. Cliveden's team is close-knit with a wonderful sense of community. The location is quiet, so you'll need your own transport to get here. There are a series of impressive formal gardens with far-reaching views, an abundance of bedding changes throughout the seasons and an intimate Rose Garden for those wanting a little bit of peace and tranquillity. What you'll be doing Working alongside your mentor on tasks specific to your apprenticeship, you'll develop the skills & knowledge relevant to this apprenticeship standard. You'll attend and prepare for regular review meetings with your training provider and be accountable for your own progression. You'll be required to complete mandatory e-learning, courses and training provided. Who we're looking for In addition to the qualities listed in the role profile, we'd love to hear from you if you meet the following eligibility criteria by the start date of the role: A minimum of 2 GCSE's which must include English and maths at grade E/2, functional skills level 1 or equivalent (If you hold an EHCP, entry level 3 in English and maths is acceptable). Aged 16 or over and have completed year 11 Not in full time education Have the right to work in the UK and have been ordinarily resident in the UK for three consecutive years before starting the apprenticeship Not on any other training or education programme (e.g. studying towards an apprenticeship or degree) Able to travel to work location If you are aged 18 or under at the point of enrolment and have not achieved English and maths at grade C/4, you'll be enrolled on functional skills level 2 as part of your apprenticeship - this will be optional if you are 19 or over, but we'll support you to complete when offered. If you have a qualification in the same or a related subject to this apprenticeship or have substantial relevant work experience this may exclude you from Government funding - this will be verified if your application progresses. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

Come and join us on a National Trust apprenticeship, where we'll support and develop you to play an integral part in our work to protect historic sites, tackle climate change, and help people and nature thrive. You don't need experience for this role, just plenty of enthusiasm and a desire to learn. As one of our Horticulture Apprentices, you'll be part of our horticulture teams, helping to look after our 224 Historic gardens, playing a vital role in delivering our conservation and climate change strategies, helping to undertake the regular tasks and horticultural maintenance, conservation, and care of the gardens to safeguard them for the future. This role can lead to an Assistant Gardener or Gardener role, and you could potentially move to a Level 3 Horticulture Supervisor apprenticeship after additional experience gained in role. What it's like to work here Our gardens are heritage sites, and homes to the most extensive plant collection in Europe, and our gardeners are responsible for the conservation and development of plant collections and the gardens to increasing numbers of members and visitors. Our gardens are much loved and visited from far and wide by many and you'll be part of the team of professionals caring for all aspects of the heritage gardens in the portfolio. Your training will be delivered via a combination of mandatory 5-day college blocks and online learning, with all college expenses and travel paid. There will also be opportunities to travel to other National Trust locations with some overnight stays to expand your learning and experience. You'll also be able to join other training events and learn from industry colleagues internally and externally. Quarry Bank's gardens, in Cheshire, contain 18th century Picturesque elements, plus a Victorian parterre and rock gardens, restored walled garden and vinery, orchards, productive horticulture, wildflower meadows, stunning ornamental borders and striking geology. All with a river running through it. As a team we carry out meadow and lawn care; design and planting; propagation; border care - weeding, division, pruning as well as orchard management with purpose built garden team building, compost areas and services yard. We are also working on a project developing our historic workers' landscapes over the next 2 years. What you'll be doing: Working alongside your mentor on tasks specific to your apprenticeship, you'll develop the skills & knowledge relevant to this apprenticeship standard. You'll attend and prepare for regular review meetings with your training provider and be accountable for your own progression. You'll be required to complete mandatory e-learning, courses and training provided. Who we're looking for In addition to the qualities listed in the role profile, we'd love to hear from you if you meet the following eligibility criteria by the start date of the role: A minimum of 2 GCSE's which must include English and maths at grade E/2, functional skills level 1 or equivalent (If you hold an EHCP, entry level 3 in English and maths is acceptable). Aged 16 or over and have completed year 11 Not in full time education Have the right to work in the UK and have been ordinarily resident in the UK for three consecutive years before starting the apprenticeship Not on any other training or education programme (e.g. studying towards an apprenticeship or degree) Able to travel to work location If you are aged 18 or under at the point of enrolment and have not achieved English and maths at grade C/4, you'll be enrolled on functional skills level 2 as part of your apprenticeship - this will be optional if you are 19 or over, but we'll support you to complete when offered. If you have a qualification in the same or a related subject to this apprenticeship or have substantial relevant work experience this may exclude you from Government funding - this will be verified if your application progresses. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

Come and join us on a National Trust apprenticeship, where we'll support and develop you to play an integral part in our work to protect historic sites, tackle climate change, and help people and nature thrive. You don't need experience for this role, just plenty of enthusiasm and a desire to learn. As one of our Horticulture Apprentices, you'll be part of our horticulture teams, helping to look after our 224 Historic gardens, playing a vital role in delivering our conservation and climate change strategies, helping to undertake the regular tasks and horticultural maintenance, conservation, and care of the gardens to safeguard them for the future. This role can lead to an Assistant Gardener or Gardener role, and you could potentially move to a Level 3 Horticulture Supervisor apprenticeship after additional experience gained in role. What it's like to work here Our gardens are heritage sites, and homes to the most extensive plant collection in Europe, and our gardeners are responsible for the conservation and development of plant collections and the gardens to increasing numbers of members and visitors. Our gardens are much loved and visited from far and wide by many and you'll be part of the team of professionals caring for all aspects of the heritage gardens in the portfolio. Your training will be delivered via a combination of mandatory 5-day college blocks and online learning, with all college expenses and travel paid. There will also be opportunities to travel to other National Trust locations with some overnight stays to expand your learning and experience. You'll also be able to join other training events and learn from industry colleagues internally and externally. Dunham Massey is a 3,000-acre estate situated approximately 10 miles south of central Manchester and three miles south of Altrincham. Roger Grey, 10th Earl of Stamford, gave it to the National Trust in 1976 and today it attracts over 500,000 visitors a year. Dunham Massey is a 3,000-acre estate situated approximately 10 miles south of central Manchester and three miles south of Altrincham. Roger Grey, 10th Earl of Stamford, gave it to the National Trust in 1976 and today it attracts over 500,000 visitors a year. Wrapped around one side of the elegant Georgian mansion, the Gardens are based on an Edwardian Pleasure Ground aesthetic - with historic features such as an Orangery combined with varying traditional, contemporary and lush planting schemes over a range of open and woodland conditions. Featuring one of the biggest Winter Gardens in the UK, a rose and kitchen garden, large glasshouse and nursery area, meadow areas, and large herbaceous borders, Dunham provides an all-round experience for gaining a full range of horticultural and design skills. What you'll be doing Working alongside your mentor on tasks specific to your apprenticeship, you'll develop the skills & knowledge relevant to this apprenticeship standard. You'll attend and prepare for regular review meetings with your training provider and be accountable for your own progression. You'll be required to complete mandatory e-learning, courses and training provided. Who we're looking for In addition to the qualities listed in the role profile, we'd love to hear from you if you meet the following eligibility criteria by the start date of the role: A minimum of 2 GCSE's which must include English and maths at grade E/2, functional skills level 1 or equivalent (If you hold an EHCP, entry level 3 in English and maths is acceptable). Aged 16 or over and have completed year 11 Not in full time education Have the right to work in the UK and have been ordinarily resident in the UK for three consecutive years before starting the apprenticeship Not on any other training or education programme (e.g. studying towards an apprenticeship or degree) Able to travel to work location If you are aged 18 or under at the point of enrolment and have not achieved English and maths at grade C/4, you'll be enrolled on functional skills level 2 as part of your apprenticeship - this will be optional if you are 19 or over, but we'll support you to complete when offered. If you have a qualification in the same or a related subject to this apprenticeship or have substantial relevant work experience this may exclude you from Government funding - this will be verified if your application progresses. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

We're looking for a regional Internal Communications Consultant, to shape the way we communicate with thousands of staff and volunteers who do so much to look after the beautiful places and spaces across the South West. Supporting the Regional Director, and the Leadership community, you'll develop and deliver an internal communications plan which will bring the regional ambition, priorities and achievements to life. You work as part of our national Internal Communications Network supporting wider on essential communications. What it's like to work here As this role covers the South-West region, your contractual place of work will be the nearest National Trust consultancy office to your home. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We'll talk about this in more detail at interview, but you should expect to be at a National Trust site for 40-60% of your working week. Travel will be required to the places that you'll be supporting, including attendance at regional and national events throughout the year. What you'll be doing As the voice for all internal communications in the region, you'll work with senior directors to develop and manage the internal communication plan that will inspire our people by celebrating our achievements and sharing our stories. You'll provide tactical and strategic internal communications advice to support and engage our people with our national and regional priorities. You'll partner with the regional senior management team, providing advice and support to ensure the best way communicate to and engage with their teams. You'll manage our suite of regional channels including intranet and staff newsletter, as well as organising events and rich audio-visual content. Please also read the full role profile attached to this advert. Who we're looking for We'd love to hear from you, if you have: Excellent communications skills: verbal, written and presenting A passion for working on your own initiative, developing creative and innovative solutions Proven track record of delivering communications through digital, print and face to face channels in a large, sophisticated organisation Developed and delivered an internal communication (or similar) strategy and plan Proven experience of communicating appropriately with a wide range of audiences Experience of offering advice on internal communications issues, from crisis communications to strategic business plan messaging. Experience of evaluation and interpretation of data in improving communications Great project management skills, with particular experience of event management Extensive experience of successfully managing diverse and varied workloads with tight timeframes and budgets. Skills in video editing and production and use of Adobe InDesign The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. Salary: £11.65 an hour, (to be reviewed in April) We're currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2025. Contract/duration: until end of December 2025 Hours/working pattern: On average 16.5 hours a week, subject to change For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role. What it's like to work here Reporting to the Welcome and Service Assistant Manager you will be joining a team of 10 Welcome and Service Assistants, however this will be a lone working role located outside in our car park. What you'll be doing You'll be working outside, as the first person to meet our visitors as they arrive you will orientate and offer them a warm welcome ensuring their visit to Sizergh starts in the best way. You'll help to keep the car park and surrounding area in good order, and provide a knowledgeable and friendly service to our visitors. Your role will focus on having great conversations about membership and growing support, encouraging visitors to support our work through becoming members. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service and a passion for sales. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role. Who we're looking for We'd love to hear from you if you are: customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

Being a Visitor Experience Officer for the National Trust is all about people- connecting with them, inspiring them, and making sure they have the best possible day when they come to visit. We're currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2025. What it's like to work here You'll be reporting to the Visitor Operations & Experience Manager, at the Stowe & Aylesbury Vale portfolio, working in the Visitor Experience Team. You'll be based primarily at Claydon House, and on average one day a week spent at Stowe Gardens. This is an annualised contract, with more time being spent at Claydon House during open season. Claydon has been occupied by the Verney family for more than 550 years; the place is testament to their fascinating fluctuating fortunes, from their close involvement in the English Civil War to the family connection with Florence Nightingale. What you'll be doing As Visitor Experience Officer, your role is to help deliver the day to day visitor operation and experience. You'll achieve this through exceptional welcome and service, walking the visitor journey, talking to visitors, supporting volunteers, cleaning and maintaining signage, and being the eyes and ears of the operations team. You'll be responsible for supporting the planning and delivery of interpretation and programming (, and liaise closely with the Marcomms Officer to help build Claydon's profile. The role also includes duty management and volunteer management. Who we're looking for We'd love to hear from you if you're: used to multiple deadlines and managing your own workload skilled in organisation and planning, with a good eye for detail good at talking to, and getting on with, all kinds of people a hard-working and committed team player comfortable with IT: Microsoft Office, as well as web and social media experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials familiar with health and safety procedures The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

As of February 2025, the Welcome & Service team at Ham House and Garden is working out of a brand-new Visitor Reception structure - designed based on feedback from staff, volunteers, and visitors - and we are looking for a Welcome Manager to join us. In this role, you will be leading the team to ensure everyone feels welcome at Ham, you will create an exceptional service culture with your colleagues across site, you will be championing Growing Support targets, and help deliver the day to day operations of the visitor experience. Salary range: Circa £23,868 to £28,509 + Outer London Allowance depending on knowledge, skills and experience. What it's like to work here Ham House and Garden is situated on the banks of the River Thames. This 17th century country home has a varied visitor experience, including outdoor events, workshops, outdoor theatre, guided tours, exhibitions to engage our audiences with our collection and family-friendly activities through the seasons. Reporting to the Visitor Operations & Experience Manager, you'll be working alongside the Communications & Marketing Officer, Programming & Partnerships Officer, and Volunteering & Community Officer. You will be line managing six Welcome & Service assistants and a small group of volunteers. gets, and help deliver the day to day operations of the visitor experience. The orangery café offers freshly made food straight from the garden to your plate and the shop also sells a large selection of Ham-grown plants and other varieties. Take a step back in time to over three hundred and fifty years worth of plants and produce originally grown in the gardens. Click here for more information about this location What you'll be doing Responsible for leading a team of Welcome & Service Assistants and a group of dedicated Volunteers; you'll make sure every visitor who comes to Ham House has a great experience by leading for exceptional service across the portfolio. You'll have responsibility for the day-to-day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using good judgement and decision making, in line with National Trust guidelines and policies. You'll regularly be the duty manager for the site with specific responsibilities including safeguarding, cash & till procedure, fire, security and evacuation. You'll be the main point of contact for staff, volunteers and visitors in case of emergency, enquiry or complaint. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role. Who we're looking for We'd love to hear from you if you're: Experienced in people management and inspiring leadership Naturally curious about people and empathetic Dedicated to providing excellent customer service Flexible & responsive - able to adapt your plans and style to different situations Experienced in promoting commercial or charitable products or services and able to identify business development opportunities Able to effectively communicate on all levels The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

We're looking for a Visitor Experience Officer to join the team. You'll support the House & Gardens Manager to ensure a smooth visitor operation across two properties; Red House and Carlyle's House. You'll contribute to creating a positive, inclusive, collaborative work environment and be passionate about delivering excellent visitor experience. Being a Visitor Experience Officer for the National Trust is all about people and we are looking for an enthusiastic and pro-active person to help us deliver exceptional experiences for every visitor and volunteer. This is a fixed term contract for 8 months, working 4 days a week, 9 - 5:30pm. The working pattern is Wednesday to Saturday. Supervising the opening of Carlyle's House on Wednesdays and the remaining days managing the opening of Red House. The advertised salary is inclusive of the Outer London Weighting allowance of £3,315 per annum (prorated if you are part-time). Please include a cover letter with your application. Interviews for this role will be held on Monday 24th March. What it's like to work here You'll be both part of a small but agile onsite team and part of a wider London team. Working with us will give you a valuable opportunity to build networks, consult and share practices with many regional colleagues. You'll be reporting to the House & Gardens Manager, working in a team of four colleagues across Red House and Carlyle's House. Red House is the Arts & Crafts dream of William Morris; designer, poet, artists and writer. Although similar in time-period, Carlyle's House strikes a different tome as the literary home of Thomas Carlyle; the nineteenth century essayist and historian. Both houses connect deeply with their communities and strive to address unequal access to heritage and green space. What you'll be doing As Visitor Experience Officer, you'll lead visitor operations delivering great service. Working alongside the rest of the team, you'll support initiatives to engage our current and new audiences in the complex stories of our places. Delivering meaningful experiences that welcome and inspire all our visitors and volunteers. You'll love what you do and enjoy sharing your knowledge and inspiring others. You may be encouraging visitors to take a closer look at a particular collection, checking presentation around the sites or helping write copy for web pages and social media. You'll be a duty manager on a rota with colleagues, opening and closing Carlyle's House and Red House and supporting volunteers as they welcome and guide visitors. You'll manage the volunteer welcome team, and support volunteers to ensure their experience feels mutually beneficial. You will also be responsible for the health and safety of the sites while open to the public. Ensuring paperwork is up to date and sites are safe for our visitors. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role. Who we're looking for We'd love to hear from you if you're: Used to multiple deadlines and managing your own workload skilled in organisation and planning, with a good eye for detail good at talking to, and getting on with, all kinds of people hard worker and committed team player able to contribute to a positive, inclusive and productive place for staff and volunteers comfortable with IT: Microsoft office as well as web and social media experience working with and supervising volunteers familiar with health and safety procedures flexible customer service approach with experience delivering high standards of customer service. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

We have an exciting opportunity to manage and lead our team welcome staff. As a Welcome Manager, you will head up the staff and volunteer team over several visitor sites. Working days will include weekends and bank holidays to ensure sufficient cover at our busiest times. You will offer and encourage an outstanding, efficient and friendly service to all our visitors. As the most senior person on site, you will lead and empower your team to respond to customer enquiries and site issues and be the face of the National Trust. You'll be experienced in managing people, delivering outstanding customer service and leading on risk management. This role is an annualised contract of 1625 hours per year (0.83FTE). The majority of these hours will be worked during March to October, with an approximate work pattern of: Mid-March to October, 37.5 hours per week, over 5 days October to Mid-March, 15 hours per week, over 2-3 days This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. We're currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2025. Planned interview date - Tuesday 25th and Wednesday 26th March. What it's like to work here With over 60 miles of spectacular coastline, rich in wildlife and history, North Cornwall stretches from just south of Newquay to the north of Bude. Sandy beaches and dramatic cliffs attract a large number of visitors every year, particularly sites Holywell, Crantock, Carnewas, Trevose, Pentire and Sandymouth. We are looking for a Welcome Manager to lead and line manage our welcome teams at Pentire, Trevose and Carnewas at Bedruthan. This role will also work with the other Welcome Managers in North Cornwall to support our teams at Holywell and Crantock, and occasionally at Sandymouth, as part of a duty management rota. The role is wide ranging, you'll work with the Site manager and Visitor Operations & Experience Manager to manage our facilities and infrastructure (such as toilets and pay & display machines) on a day to day basis, ensure that our presentation standards are always high, and support our Visitor Experience Officer with delivering engagement events and activities. What you'll be doing You'll have overall responsibility for the team, and their safety and working practices, working closely with the other Welcome Managers, Site Manager and Visitor Experience & Operations Manager to develop the site offer. You'll have responsibility for the day to day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with National Trust guidelines and policies. You'll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors. You'll be applying your high level of competence to deal with service recovery without senior support being on site. You'll engage with all our visitors to inspire support through membership, and help visitors to enjoy their stay. Who we're looking for We'd love to hear from you if you have: Practical experience in visitor business, in tourist, heritage or relevant visitor services environment Natural curiosity about people, and experience of delivering the highest standards of customer service Excellent Communication and organisational skills Confidence as a leader, adaptable and responsive under pressure Ability to initiate service recovery without senior support Good IT skills (all MS Office) The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

We're looking for a Senior Communications and Marketing Officer to plan and lead our communications and marketing for Yorkshire Dales. You'll support the General Manager to ensure a smooth visitor operation across the portfolio. You'll contribute to creating a positive, inclusive, collaborative work environment and will be enthusiastic about delivering an excellent visitor experience. This is a fixed term contract for 18 months, working for 32 hours / 4 days per week, 8:30am - 5pm. The working pattern is negotiable but will include some weekend and bank holiday working. You'll carry out regular duty management on a rota basis, which includes overseeing the day-to-day operations and coordination of the property, this includes enabling access for visiting staff using offices, and a point of contact for visitors in person or by phone. If you'd like an informal chat about the role before applying, please contact Ian Clemmett ( ) We're currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2025. What it's like to work here You will be part of a small but enthusiastic onsite team, comprising of Rangers, Business Services, Facilities and a project team working on Nature Recovery. Working here will give you a valuable opportunity to build networks, consult and share practices with many regional colleagues. You'll be reporting to the General Manager, working with the wider property and project team. What you'll be doing As Senior Marketing and Communications Officer, you'll be leading on developing our marketing and communications plan to help achieve our Nature and Climate ambitions and reach new and existing audiences. You'll drive marketing campaigns to attract visitors to the Yorkshire Dales and raise awareness of our nature conservation and climate work. This will include producing Nature and climate stories, working alongside our tenants, rangers and Nature Recovery project team and highlighting past and present work through a wide range of materials and content across a variety of media. Internal communication will also be a key part of your role, making sure staff and volunteers within the property feel engaged and connected with what is happening on the ground across the Dales. You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role. Who we're looking for We'd love to hear from you if you're: organised and able to prioritise your workload and meet tight deadlines skilled at both written and spoken communications a team player, who can also work on your own initiative skilled in organisation and planning, with a good eye for detail comfortable with IT: Microsoft Office, as well as web and social media experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials familiar with health and safety procedures Please include a cover letter alongside your CV. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

We're looking for a Facilities Co-ordinator to join the team at Blickling Estate with the skills to maintain the site's amazing condition and keep it running safely and smoothly for all staff, volunteers and visitors. You'll work full-time (37.5 hours per week) on a permanent contract, based on site at Blickling Estate. Because Blickling Estate is in a rural area, please think about how you'd be able to get here for work before applying for this role. We're currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2025. What it's like to work here Reporting to the Facilities Manager, you'll provide support to the wider Facilities & Business Services Team ensuring compliance with National Trust's Policies, Health and Safety Legislation and best working practices. This is an important role supporting key functions of the wider estate from organising and co-ordinating proactive maintenance and repair works, to compliance monitoring, ensuring a safe working environment and providing business services functions. You'll be a key member of the team, and fully embrace the property ethos of supporting other teams to help achieve shared goals. What you'll be doing As the Facilities Co-ordinator, you'll be making sure that Blickling Estate operates as it should, by playing a vital role in an efficient, effective and flexible facilities management service. You'll be helping with the planning and implementation of both planned and reactive maintenance and repairs across the estate's buildings and infrastructure. This may also include lending a hand with practical tasks occasionally. You'll support the property team by keeping presentation and maintenance standards high. No two days will be the same so you'll need a keen eye for detail, strong practical skills and an aptitude for administrative processes. There will also be developmental training opportunities available within the role. Occasional travel to other National Trust sites may be required, for which travel expenses will be paid. Your role will also involve some manual handling and entails significant use of a laptop or desktop PC. You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role. Who we're looking for We'd love to hear from you if you're: hands on, with practical experience of managing contractors and maintenance experience of Health and Safety, Risk Management customer focused with a positive attitude a team player, but comfortable working on your own initiative computer literate with an ability to work with a range of systems proactive, well-organised and adaptable happy to learn new skills The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

We are seeking a professional Project Manager with experience of civil engineering projects for this exciting opportunity. The successful candidate will be the client-side project manager for high-profile, civil engineering projects in the Dorset and Wiltshire area. Based at Tisbury in our regional office, you'll work across the Dorset and Wiltshire area, initially on projects at Stourhead and Brownsea Island. You'll be responsible for ensuring project benefits and outcomes are delivered through civil engineering solutions. You'll also get involved in other types of projects or provide advice as the need arises. What it's like to work here You'll be part of the Trust's internal consultancy: a flexible resource of specialist skills and expertise including curators, fundraisers, building surveyors, nature conservation advisors and project managers who collaborate with properties to delivery our strategy. Your contractual place of work will be the National Trust office at Tisbury. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. You should expect to be at a National Trust site for 40-60% of your working week. You'll be joining a team of project managers who are motivated and passionate about working at pace and scale. We aim to facilitate lasting change by collaborating, learning and adapting in a supportive team environment. Day-to-day, you'll work closely with teams at Brownsea Island and at Stourhead initially, as well as building and leading teams of internal and external consultants and contractors. You'll get to be out on site at some of the most beautiful places in the south west. What you'll be doing As our internal 'client-side' Project Manager, you'll be our informed project lead responsible for projects which secure sustainable access and safe operations, through the delivery of engineering solutions. Your first projects will be important water-based civil engineering projects. Brownsea's jetty at Sandbanks is core to the island's operational logistics but it requires replacement. The project is currently in the detailed design phase, with construction due to commence in spring 2025. The project will secure safe and improved access to this nature paradise for the foreseeable future. At Stourhead, the stunning garden lakes require work to secure their ongoing compliance as statutory reservoirs. The project is about to enter the detailed design phase. You'll use your project management skills and experience of civil engineering projects to tender and manage contracts with external design consultants and construction project teams; engaging with stakeholders and representing the Trust's interests to ensure our requirements are delivered. This will include ensuring that works respond appropriately to our unique historic settings. You'll drive the business case and lead the projects through the National Trust's Project Management Framework, ensuring designs, consents, construction and sign-off are delivered through the required governance and decision-making routes. The role will involve proactively defining and managing budgets, resources, programmes/schedules, dependencies, risks and issues. You'll be expected to communicate with groups and individuals of varied degrees of technical knowledge. As an active player in the National Trust's project management community, you'll provide informal support and mentorship to colleagues. Through everything you do, you'll lead for climate action and for an inclusive culture. Who we're looking for We invite applications from people from all backgrounds and communities. This is a fantastic opportunity for someone who thrives in a complex and collaborative working environment and has the drive and ambition to make a difference. Please refer to the role description attached and the additional criteria for experience of professionally managing projects in the built environment. We'll shortlist against the following minimum criteria: able to demonstrate experience of successfully delivering complex end to end project/programme management in the built environment, defining resources, running tenders, appointing and managing the performance of multidisciplinary design teams and on-site contractors a project professional with technical knowledge and skills in project management demonstrated by a recognised project (AMP PMQ/Prince2) or programme management (MSP) qualification, and able to evidence ongoing CPD in your career to date a flexible thinker and problem-solver, skilled at negotiating and building productive networks, and confident in using your expertise to influence decisions with senior leaders a skilled communicator, with experience of managing complex and challenging situations with competing interests and a diverse range of people a leader for inclusion, who finds ways to create an inclusive culture knowledge and experience of how to ensure legal and professional duties for built environment projects are discharged (including CDM and Building Safety Act). experience of delivering civil engineering projects (reservoirs, jetties, quays, waterways or other relevant sectors such as highways), working with external teams through NEC and JCT contracts an understanding of the complexities involved in working within a sensitive conservation environment. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

Working in Retail is at the front line of raising the funds we need to deliver our cause, whilst delivering an exceptional service for our visitors. The Hours: 37.5 per week, average shift 9.30-5.30 or 10-6. Working five across seven days flexible across the week, Weekend work required and essential. weekends off on a rota basis. Bank holiday working essential shared across team. Some evening work may be required in relation to events. The Salary: £24,843 per annum, We're currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2025. Duration: Permanent What it's like to work here Polesden lacey shop and plant area is one of the busiest and profitable shops in the National Trust. We are looking for a dynamic, resourceful, and ambitious individual to help us drive this forward further. If you have a love for service, selling and a passion for creating and managing a happy, successful, and profitable team then we'd love to hear from you. The Polesden Lacey retail offer includes a large shop, and plant and garden decorative sales area in our enclosed courtyard therefore a willingness to work outside in rain or shine is needed. This also may involve some heavy lifting. Working alongside the Retail Manager and Retail Team Leader and supporting a team of 9 permanent staff, 5 seasonal staff and 3 volunteers this is a small but motivated team. With an opportunity to be involved in other departments across site from liaising with gardeners so we can order the best plants working across a seasonal calendar, to working closely with our visitor experience teams to ensure great marketing opportunities and ranges that work with the seasonal offers on site this role is exciting and varied. We also work on creating fantastic ranges from our local artisans and this is something that you will be involved in, from finding and setting up new makers to planning and organising in house experiential retailing such as 'meet the maker' programs to celebrate these incredible makers and products. What you'll be doing With your love of leading people and ambition to deliver beyond expectation, your role will be to assist the Retail Manager lead and co-ordinate the retail team to deliver a beloved and unique retail experience here. Through supervising and motivating staff and volunteers, you'll manage the day to day operation and ensure the retail team are engaged to exceed customer service expectations, and are proud to talk about the amazing work the National Trust are carrying out, with the money that is invested at our property. You will be comfortable stepping up to take full responsibility of the shop to cover the Retail Manager's holidays and other absence as and when needed You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role. Who we're looking for Enjoy working with and supervising a team and unafraid to give direction and feedback Target / Sales driven Customer aware and take pride on delivering excellent customer service Experience managing a retail operation with knowledge of retail best practice (including selling, merchandising, space management, stock control, risk) The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

Are you looking to develop your career in Food & Beverage? The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us. We have an opening for a Food and Beverage Assistant Manager. Because we are in a rural area, please think about how youd be able to get here for work, before applying for the job click apply for full job details

We have an exciting opportunity to join our welcome team at Wray as a Welcome Manager. Working alongside another Welcome Manager you'll lead a team of 10 Welcome and Service Assistants. Together you'll support and empower the team to welcome our visitors, respond to customer enquiries, site issues, and be the face of the National Trust. You'll be experienced in managing people, delivering outstanding customer service and leading membership recruitment and fundraising. Contract duration: Fixed term contract until 31-Dec-2025 This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 1170 hours over the duration of your contract. On average, you'll work 3 days per week but again, this will be flexible depending on operational demand. As the site is open year-round to visitors, you'll be required to work at least one weekend day a week. As we develop our offer, there may also be an ask to cover outside of usual working hours for events or programming. As a key part of your role is welcoming visitors, it is essential that you work during busy times such as school holidays and bank holidays throughout the year. We're currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2025. What it's like to work here With the Castle now undergoing a series of renovations, our welcome team will be based outside with all their duties undertaken outdoors. With your help, we'll be developing experiences for our visitors outdoors while the castle is closed for renovation work. This past year we have been developing a project to improve the Castle and create a Beatrix Potter exhibition venue with the long-term hope of displaying her original watercolours. This is an exciting period of change at Wray, and we want to find someone who will share the same enthusiasm we have for this project. The impact this project has on our day-to-day may change throughout your time here, so a willingness to be flexible and adapt to what the site needs will also be important. What you'll be doing You'll have co-responsibility for the team, and their safety and working practices. You'll report into and work closely with the Senior Welcome Manager to develop the site offer. You'll have responsibility for the day to day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using good judgement and decision making, in line with National Trust guidelines and policies. You'll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors. You'll be applying your high level of competence to deal with service recovery without senior support being on site. You'll engage with all our visitors to inspire support through membership, and help visitors to enjoy their stay. As part of the duty management team, you'll be on a rota with other managers to be the property lead in case of an emergency. Alongside your normal role, you'll be responsible for opening and closing the site, managing any escalated visitor enquiries and supporting the whole property team with first aid instances. Who we're looking for To deliver this role successfully, you'll need: good practical experience in visitor business,in tourist, heritage or relevant visitor services environment to be naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service excellent organisational skills to be a confident leader, adaptable and responsive under pressure the ability to initiate service recovery without senior support good IT skills (all MS Office) The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

We're looking for an experienced Project Manager to join us to help lead a project to transform access to our collections information. We care for an internationally important collection and are investing in replacing the collections management system (CMS) we use to manage information and make it accessible to our staff, volunteers and audiences to explore, enjoy and use. This is a fixed term contract due to end when the previous employee returns from maternity leave. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be beyond 30th November 2025. Salary: £26,699.40 (£44,499 full-time equivalent). What it's like to work here We look after one of the world's largest art and heritage collections, with over 1 million items in our ownership, as well as a number of items on loan. Our historic collections are remarkably rich and varied, ranging from internationally significant treasures to fascinating personal effects and ephemera. They include everything from clocks to carriages, libraries to linen, ceramics to carpets, paintings to plastics, textiles to toys, sculpture to shell collections. The information we hold about the collections allows us to effectively protect them, care for them, tell their stories and bring our places to life for audiences now and in the future. Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. What you'll be doing The Collections Information Access project has several workstreams. The most significant and complex of these is replacing our Collections Management System, but alongside this are wider business benefits including implementing simpler and more efficient ways of working, developing new cataloguing and data standards, and a systematic data improvement programme. You'll drive the project through implementation, ensuring the scope is met and the project delivers the required benefits. Working with the IT project manager and product owner you'll progress through delivery to a successful go-live , keeping us on time, to cost and managing risk. You'll spearhead communications ensuring colleagues and stakeholders are clear on the projects objectives, their roles and responsibilities and the impact whilst creating a collaborative and productive culture. Who we're looking for We'd love to hear from you if you're: able to demonstrate experience of successfully delivering complex end to end project/programme management, including defining resources, leading procurement securing project teams and matrix management across multiple projects/programmes a professional with technical knowledge and skills in project management demonstrated by a recognised project (AMP PMQ/Prince) or programme management (MSP) qualification able to evidence ongoing CPD in your career to date a flexible thinker and problem-solver, skilled at negotiating and building productive networks, and confident in using your expertise to influence decisions with senior leaders a skilled communicator, with experience of managing complex and challenging situations with competing interests and a diverse range of people a leader for inclusion, who finds ways to create an inclusive culture able to demonstrate expereinece managaing up and delivering business change The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places