Context Recruitment Limited

2nd Line IT Support Analyst Working with a well-known and public-facing organisation of circa 500 IT end-users, you'll be part of a small team supporting end-users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc across multiple sites. You will be working within a small and friendly IT team of very capable people, as the sole 2nd Line Support Analyst dealing with tickets escalated from 1st line, with the support of a 3rd line Infrastructure team as an escalation point. Core responsibilities: Provide technical IT support - both remotely and physically Support projects as required, such as a current laptop build and deployment project Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly Receive and manage calls from internal staff via telephone, email and ITSM tool when required Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary Minimum required skills and experience Previous experience working in a 2nd line role or higher Experience supporting Microsoft Windows Server based Infrastructure Experience with Windows 10, Office 365, Active Directory Basic networking knowledge (DHCP, DNS, TCP/IP) Printer management and support Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) Mobile Device Management (MDM) tools ITIL (knowledge of Incident Management, Change Management etc) Citrix experience desirable, but not essential (basic level - shutting down sessions, assigning users etc) Possess a positive can-do attitude and be able to communicate with users of all different technical levels Great place to work. A low-stress IT Support position in a great team, with friendly end-users. Potentially a long-term contract opportunity. Standard working hours are between 8:30am - 17:30pm, however this is flexible. No on-call/out-of-hours requirement. Must be available to work over Christmas (not Christmas Day or Boxing Day). Must be available to start immediately. Initial 3 month contract. Likely extension/longevity. Location is Central Birmingham. Flexible working/work-from-home, with at least two days in the office and occasional travel to other sites. Paying up to £200p/d depending on experience. Off-payroll working rules apply to this engagement (i.e. it is "inside of IR35). Note; this is the gross daily budget for resource, from which will be deducted employers liabilities (Employers NI, Apprenticeship levy). You will be paid the net amount, minus your employee liabilities which will be deducted and paid on your behalf (Employee NI, Income Tax etc).

Junior Billing Analyst - Paying up to 25k Exciting opportunity for an analytically minded, proactive billing professional to join a well-regarded Connectivity provider in London. Great time to join this vibrant mid-sized company, with plenty of career progression as the business grows both organically and via acquisition. They provide a broad portfolio of communications solutions, offering an innovative platform to a range of clients (up to FTSE100) as a systems integrator of Data, Voice and Cloud related technologies. This is a highly collaborative team therefore you'll be working closely with all areas of the business ensuring that the end to end billing cycle remains as smooth and accurate as possible. Key responsibilities: Reconcile supplier invoices. Assist with the collation and recording of revenue and cost of sale accruals for the month end management accounts; the production of meaningful revenue and cost of sale reports and analysis; the calculation of the monthly revenue deferral and year end revenue deferral reports. Raise and track disputes with carriers and ensure we are receiving the required credits Responsible for pre-bill run checks and revenue assurance analysis. Complete the bill run each month and ensure customers receive their bills and backing information each month. Set up and maintain the aspects of all the billing import and export process of service charges and usage charges within the billing system. Resolve customer queries and issues within the billing as per agreed SLAs Import daily & monthly CDR's and service charge files. Based in London (Hybrid working) Position paying up to £25,000, depending on experience + corporate benefits.