Whitbread - Head Office

CRM - CRM Marketing Exec - Dunstable Job title: CRM Marketing Executive Intro: Directly supporting the CRM Marketing Manager, the role of the CRM Executive is to own CRM workflows and the deployment of multi-channel CRM activity across service, transactional and automation activities. To support business requirements for customer engagement and revenue. They are also required to support briefing and activity design processes. Salary: £31,000 - £41,000 Why you'll love it here: Annual incentive up to 15% What you'll do: To brief, build and broadcast Premier Inn CRM service and automated activity by creating highly targeted workflows using segmentations and data to enhance customer experience. Responsibility for testing, checking and integrating all creative and data considerations for all campaigns so that all systems and processes work together. Responsible for ensuring efficient delivery of CRM activities, utilising existing and new system capabilities To be responsible for creating and maintaining the triggered transactional comms What we need: Experience in CRM using Adobe Campaign or other CRM systems Experience of campaign analysis Good experience in marketing/customer focused environment with understanding of marketing principles and CRM Experience of campaign proposition briefing and development ways of working Be part of our Commercial Team at Whitbread Our brands speak for themselves, but that's down to the work that our Marketing team put in. Creativity and innovation allow us to elevate our brands, gain new guests and keep our regulars coming back for more. From producing branded adverts that showcase our ever-changing hotel rooms, right through to promoting new launches, B2B and collaborating with Media agencies to deliver different digital campaigns, you'll be there using insight, data and strategy to get our brands noticed. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as lesbian, gay, bi, trans, and non-binary or those who use a different LGBTQ+ term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.

Indirect sales - Regional TMC Manager - Dunstable Regional Travel Management Company (TMC) Manager Location: Dunstable (LU5 5XE) Hybrid - 3 days in office, 2 from home Permanent: £28,500 - £33,500 + up to 30% bonus OTE (45% capped) Ready to take the lead in shaping how the UK's biggest hospitality brand connects with the business travel world? At Premier Inn, we're looking for a commercially minded, relationship-driven Regional Travel Management Manager to join our Indirect Sales team. If you've got travel industry experience and a passion for building partnerships that deliver results, this is your opportunity to make a real impact. What's the role all about? You'll be the key point of contact for a portfolio of Travel Management Companies (TMCs) across the UK and Ireland - managing relationships, driving growth and uncovering new opportunities. You'll develop account plans, lead contract renewals, and ensure we're hitting our commercial targets. This is a role where relationship management meets commercial strategy. You'll be analysing data, spotting trends and using your insight to influence decisions and unlock new business. You'll also represent Premier Inn at trade shows and industry events (3-5 per year), flying the flag for our brand and building valuable connections. What you'll be doing: Manage and grow a portfolio of TMC accounts worth multiple £millions in revenue. Develop and execute account plans to meet growth targets. Identify and pursue new business opportunities within existing accounts and across the TMC landscape. Lead contract renewals and negotiations, working closely with the Head of Indirect Sales. Deliver quarterly and annual business reviews, plus monthly performance reports. Stay on top of industry trends, market shifts, and competitor activity - and use that insight to drive action. Represent Premier Inn at key trade shows and events. What you'll bring: Travel industry experience - ideally in account management, sales, or relationship management. Strong commercial awareness and the ability to spot and act on opportunities. Confidence in using and interpreting data to identify trends and make decisions. Excellent communication and stakeholder management skills - you'll be connecting multiple teams to get things done. A proactive, self-starting attitude with a passion for delivering results. Comfortable using Excel (advanced level) and ideally Tableau for reporting and analysis. Awareness of demand, pricing, and external market factors - including news and macro trends that impact business travel. What you'll get: Up to 30% bonus OTE (45% capped) Private healthcare Up to 10% matched pension Up to 60% discount on Premier Inn stays + 25% off our restaurant brands A workplace that champions inclusion, development and wellbeing We're Whitbread - the UK's leading hospitality business. With over 1,200 hotels and restaurants and 38,000 team members, we're proud to serve over 5 million guests every month. We've been recognised as a Top Employer for 14 years running , and we're committed to building a workplace where everyone can thrive. Ready to grow your career in a role that blends travel, strategy and relationship building? Apply now and help shape the future of business travel at Premier Inn.

Product - Technical Lead Mircoservices - Dunstable Using technology, innovation, and working collaboratively across our teams, we're looking to create the leading customer experience within budget hospitality to support our continued growth in the UK and beyond. Your hunger for excellence and creativity will shape the future of our customer experience. As the new Tech Lead, you will be responsible for the engineering standards, approach, and strategy for the back end technology employed across Whitbread's Digital systems (currently EKS and other services on AWS). As well as working closely with the Head of SRE & DevOps, tech leads and wider engineering teams, you will be focusing on driving best practice and community and drawing up (or supporting others to draw up) low level designs from business requirements and architectures. Whitbread are the owners of Premier Inn, and some of the UK's most loved restaurants. With a website that handles nearly £3billion worth of transactions per year and a business that employees around 40,000 people, this role will offer you a genuine challenge to keep our customers and colleagues' data secure. Role: Technical Lead - Microservices Salary: Up to £90,000 per annum Location : Holborn, London and a hybrid way of working with a minimum of 3 days a week in the office. Why you'll love it here: Private Healthcare Up to 10% matched pension Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brands Company Car or Car Allowance Annual Incentive of up to 30% Company Share save Scheme : Share in Whitbread's continued success. Check out all our benefits here: What you'll Do: Responsible for the direction of engineering across the cloud native backend space, to support the overall Technology plan. Governance & decision making for designs, ways of working and solutions to engineering requirements (tech stack, CI-CD, security, patterns etc). Support the design process across our platforms, working with business and technology stakeholders to translate business problems into technical designs. Supporting the Technical Lead community in driving the Engineering Community of Practice. Peer review of technical designs and business requirements. Supporting the Maintenance of the Engineering Skills matrix, training plans and development. Work with exciting tech stake such as; Kubernetes on AWS with Istio, Java 17, Docker, GraphQL (Apollo), Akamai, Auth0, Jenkins, Maven, Dynatrace, Expert CI/CD, Github, Jira and Confluence. What we need: Proven experience of developing technology platforms, including technical architecture, estimation, planning, non-functional requirements, and Continuous Improvement activities using modern agile techniques. Be able to work in an Agile environment where responding to change is a daily requirement. Solid experience of designing and building secure highly scalable cloud native web applications. Experience working with off-shore partners particularly focusing on fostering amazing working relationships. Have expert experience with Java Microservices and cloud native architectures (AWS ideally) Are an expert and evangelist for technology and innovation within this specific domain. Have experience with CI/CD and the ability to evangelise about this. Have experience with tooling solutions eg Kubernetes, Istio, Veracode, Sonarcube, Maven, Jenkins or similar. Have some experience of developing training and team development plans to drive performance across multi-skilled teams. Have a good understanding of business modelling techniques and approaches to capturing requirements. Be part of the dynamic Information Technology/Engineering Team Whitbread are the owners of Premier Inn, and some of the UK's most loved restaurants. Our Technology team builds products and services that are used by around 40,000 employees and our guests. Everything from an eCommerce website that handles £3 billion in transactions per year, applications that are scalable across our 1,200 hotel and restaurants, devices that enable our teams and guests to have a seamless experience, all whilst keeping data secure.

Digital Product Owners - Product Owner - Holborn Job Title: Product Owner - Payments & B2B Join Us Where Seamless Payments Power Memorable Stays At Premier Inn, we believe that the little things make a big difference-and that starts long before our guests check in. As our Product Owner , you'll be the mastermind behind intuitive, frictionless payment experiences that fuel our growth and keep our guests coming back. You'll own and shape the product roadmap for our Payments and B2B digital journeys , ensuring every booking, refund, and business account interaction is smooth, scalable, and satisfying. This is more than just managing backlogs-it's about championing data-driven decisions and pushing for innovation that makes a real impact across the UK's favourite hotel brand. Location: Hybrid (minimum 3 days/week in our Holborn, London office) Salary: Competitive Why You'll Love It Here Up to 20% Annual Incentive Private Healthcare Up to 60% Discount on Premier Inn stays + 25% off our restaurant brands Matched Pension up to 10% Your Mission Lead and own the Payments and B2B Product Backlogs , aligning initiatives with commercial value Collaborate with payment software partners to drive innovation and boost value Leverage powerful tools and insights (Google Analytics, Adobe Analytics, Content Square) to prioritise and perfect user journeys Create, test and evolve new features and flows across bookings, amendments and refunds Partner with analysts, designers, and developers to bring customer-centric solutions to life What You'll Bring Experience building and optimising Payment & Checkout Products Strong grasp of product development practices , with a sharp eye for opportunities Confidence in translating analytics into meaningful product decisions Expertise in technical product design , with the ability to drive delivery from concept to release This is your chance to make millions of guests' journeys smoother-and your own career just as rewarding. Ready to reimagine what digital payments can do? Let's build the future of effortless travel, together. Be part of our Commercial Team at Whitbread Our brands speak for themselves, but that's down to the work that our Marketing team put in. Creativity and innovation allow us to elevate our brands, gain new guests and keep our regulars coming back for more. From producing branded adverts that showcase our ever-changing hotel rooms, right through to promoting new launches, B2B and collaborating with Media agencies to deliver different digital campaigns, you'll be there using insight, data and strategy to get our brands noticed. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as lesbian, gay, bi, trans, and non-binary or those who use a different LGBTQ+ term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.

L&D Admin & Data Manager - Dunstable L&D Admin Manager L&D Admin Manager Salary: £50,000 - £55,000K + Benefits Location: Dunstable, hybrid working, minimum 3 days per week in the office. At Whitbread, we're passionate about helping people grow. We've got a proud reputation for developing our teams, supporting them to build their skills, thrive in their roles and take the next steps in their careers. Our Learning Management System is key to making that happen, supporting tens of thousands of our team members across the UK - and now we're looking for a Learning and Development Admin Manager to keep it running smoothly and keep our training programmes the best in the industry. As Learning and Development Admin Manager you'll be the go-to person for all things training admin - making sure our learning programmes run smoothly, efficiently and with real impact. You'll manage delegate bookings and training coordination across the business, provide first-line support for our learning systems and play a big part in ensuring our people have what they need to be brilliant every day. Reporting to our Head of People Shared Services, you will lead a team of three and work closely with L&D to make sure everything from system access to content delivery runs like smoothly for both our support centre and operational teams. Why you'll love it here: Annual Incentive: Annual Whitbread performance incentive worth up to 20% base salary Healthcare : Individual BUPA healthcare Discount: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brands. Up to 10% Matched Pension, 25 Days holiday and Company Share Save Scheme What you'll do: Oversee administration of Learning Management system (LMS) ensuring that all events are scheduled, attended and successful. Work with the Digital Learning Manager to maximise the use of LMS for all learners and facilitators to guarantee an excellent learning experience. Deliver key L&D Metrics through reporting tools enabling L&D function to track engagement, compliance and completion. Lead the L&D Admin function ensuring all training records, bookings are accurate, compliance with internal policies and any external regulations. Collaborate with L&D Managers to understand requirements and coordination of all management development programme through full end to end planning and coordination for all training initiatives, liaising with external facilitators as required. Lead, coach and set direction for team of administrators and coordinators on day-to-day activity and department strategy. What we need: You will have gained administration and data management experience within high volume processes gained with a L&D/ HR or Resourcing background and worked within any multi-site operational business (hospitality/ retail/ leisure and tourism) working closely with operational front-line teams. Previous experience of using a Learning Management system would be beneficial. Experience of using technology to enable the delivery of efficient processes. Exceptional organisational and project management skills, with the ability to manage multiple projects and tasks at the same time and respond to changing business priorities. Advanced Excel and Data analytical skills, using Power BI or similar tools, with the ability to interpret and present data to a range of stakeholders A leader and motivator who recognise and reward great talent, developing individuals to be the best they can. Be part of our HR team at Whitbread People are at the core of our business. Making memorable experiences for guests takes skill, understanding and adaptability, all skills that our people bring. It's thanks to them that we're where we are, and we want that to continue. Bringing the right people into the business, and supporting their development is in the hands of the HR team. Getting it right means creating an environment where everyone can thrive, individuals, teams, our guests and our brands.

General Counsel - Head of Legal - Employment - Dunstable Head of Legal, Employment - Whitbread - Dunstable Salary: £120,000 - £130,000 Location: Hybrid role minimum 3 days per week in office based at Whitbread Court, Dunstable (LU5 5XE) with some working in Holborn, London (EC1N 2TD) We're Whitbread the UK's largest hospitality business with over 1,200 hotels and restaurants across the UK but we're more than that. We're the 38,000 people who make everyday experiences special that delight over 5 million guests every month. We are proud to have been recognised as a Top Employer for 14 consecutive years, voted a top apprenticeship employer by Department of Education and Rate my Apprenticeship, this year we placed in the Stonewall Workplace Equality Index for our commitment to LGBTQIA+ inclusion at Whitbread and have been awarded as a Top 25 Exemplary Employer in the Investing in Ethnicity Parliamentary Matrix as the only hospitality company leading the way in terms of Inclusion. We are now recruiting a Head of Legal - Employment reporting into the Legal Director. You will sit on the People Committee, working closely with the Chief People Officer and team to develop and deliver the People strategy and support our business growth. You'll work in partnership with external legal providers to put into place a new panel to best support the business and deliver cost savings. In this role you will be advising the CEO and his executive team regarding people initiatives and the implications of decisions made. Whilst the role will have primarily a UK and Ireland focus, you will also be working on international strategy in partnership with our Germany team. This is a first in-house Head of Legal - Employment role at Whitbread that will support our strategy to innovate and grow both our UK and International business for Whitbread. What you'll do: You will act as the senior legal contact for all employment law matters across our UK, Ireland and Germany sites providing expert advice to the business, including the Executive Committee on all employment legal matters and consequences. Provide practical commercial and strategic legal advice on contentious and potentially contentious employment matters, risk assessment of complaints and develop a legally sound strategies which are in the best possible interests of the business. Participate in the development of legally sound policies and programmes in all areas of UK Labour and employment law. Oversee regular reviews of employee handbook, contracts of employment and other legal documents and policies. Oversee the procurement of all external legal advice on people-related matters together with Group General Counsel and Chief People Officer where required and manage these external relationships to deliver business cost needs and oversee performance against SLA. Advice on employment immigration issues, sponsorship, and license matters, ensuring legal compliance with immigration requirements. What you'll need: Hold a practising certificate from the Solicitor's Regulation Authority with at least 5 Years post-qualification experience specialising in UK Employment Law gained as a director or Senior Associate in a law firm or holding a current Head of Legal, Senior Legal Counsel roles within a multi-site organisation with a similar employee base. Good working knowledge or UK Employment laws and regulations. Excellent verbal and written communication skill, with the ability to present complex legal information clearly in a manner that is understandable by a wide range of stakeholders. Proven ability to manage multiple projects and priorities in a fast-paced environment. Extensive stakeholder management and engagement capability across all levels of the business up to Executive/ Board level and external legal advisors with the ability to build strong and sustained relationships to achieve better results. Solutions focused, pragmatic and commercial with the ability to identify opportunities for improvement and to facilitate the implementation of creative solution that enhance service provision.

Indirect sales - Regional TMC Manager - Dunstable Regional Travel Management Company (TMC) Manager Location: Dunstable (LU5 5XE) Hybrid - 3 days in office, 2 from home Permanent: £28,500 - £33,500 + up to 30% bonus OTE (45% capped) Ready to take the lead in shaping how the UK's biggest hospitality brand connects with the business travel world? At Premier Inn, we're looking for a commercially minded, relationship-driven Regional Travel Management Manager to join our Indirect Sales team. If you've got travel industry experience and a passion for building partnerships that deliver results, this is your opportunity to make a real impact. What's the role all about? You'll be the key point of contact for a portfolio of Travel Management Companies (TMCs) across the UK and Ireland - managing relationships, driving growth and uncovering new opportunities. You'll develop account plans, lead contract renewals, and ensure we're hitting our commercial targets. This is a role where relationship management meets commercial strategy. You'll be analysing data, spotting trends and using your insight to influence decisions and unlock new business. You'll also represent Premier Inn at trade shows and industry events (3-5 per year), flying the flag for our brand and building valuable connections. What you'll be doing: Manage and grow a portfolio of TMC accounts worth multiple £millions in revenue. Develop and execute account plans to meet growth targets. Identify and pursue new business opportunities within existing accounts and across the TMC landscape. Lead contract renewals and negotiations, working closely with the Head of Indirect Sales. Deliver quarterly and annual business reviews, plus monthly performance reports. Stay on top of industry trends, market shifts, and competitor activity - and use that insight to drive action. Represent Premier Inn at key trade shows and events. What you'll bring: Travel industry experience - ideally in account management, sales, or relationship management. Strong commercial awareness and the ability to spot and act on opportunities. Confidence in using and interpreting data to identify trends and make decisions. Excellent communication and stakeholder management skills - you'll be connecting multiple teams to get things done. A proactive, self-starting attitude with a passion for delivering results. Comfortable using Excel (advanced level) and ideally Tableau for reporting and analysis. Awareness of demand, pricing, and external market factors - including news and macro trends that impact business travel. What you'll get: Up to 30% bonus OTE (45% capped) Private healthcare Up to 10% matched pension Up to 60% discount on Premier Inn stays + 25% off our restaurant brands A workplace that champions inclusion, development and wellbeing We're Whitbread - the UK's leading hospitality business. With over 1,200 hotels and restaurants and 38,000 team members, we're proud to serve over 5 million guests every month. We've been recognised as a Top Employer for 14 years running , and we're committed to building a workplace where everyone can thrive. Ready to grow your career in a role that blends travel, strategy and relationship building? Apply now and help shape the future of business travel at Premier Inn.

L&D Admin & Data Manager - Dunstable L&D Admin Manager L&D Admin Manager Salary: £50,000 - £55,000K + Benefits Location: Dunstable, hybrid working, minimum 3 days per week in the office. At Whitbread, we're passionate about helping people grow. We've got a proud reputation for developing our teams, supporting them to build their skills, thrive in their roles and take the next steps in their careers. Our Learning Management System is key to making that happen, supporting tens of thousands of our team members across the UK - and now we're looking for a Learning and Development Admin Manager to keep it running smoothly and keep our training programmes the best in the industry. As Learning and Development Admin Manager you'll be the go-to person for all things training admin - making sure our learning programmes run smoothly, efficiently and with real impact. You'll manage delegate bookings and training coordination across the business, provide first-line support for our learning systems and play a big part in ensuring our people have what they need to be brilliant every day. Reporting to our Head of People Shared Services, you will lead a team of three and work closely with L&D to make sure everything from system access to content delivery runs like smoothly for both our support centre and operational teams. Why you'll love it here: Annual Incentive: Annual Whitbread performance incentive worth up to 20% base salary Healthcare : Individual BUPA healthcare Discount: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brands. Up to 10% Matched Pension, 25 Days holiday and Company Share Save Scheme What you'll do: Oversee administration of Learning Management system (LMS) ensuring that all events are scheduled, attended and successful. Work with the Digital Learning Manager to maximise the use of LMS for all learners and facilitators to guarantee an excellent learning experience. Deliver key L&D Metrics through reporting tools enabling L&D function to track engagement, compliance and completion. Lead the L&D Admin function ensuring all training records, bookings are accurate, compliance with internal policies and any external regulations. Collaborate with L&D Managers to understand requirements and coordination of all management development programme through full end to end planning and coordination for all training initiatives, liaising with external facilitators as required. Lead, coach and set direction for team of administrators and coordinators on day-to-day activity and department strategy. What we need: You will have gained administration and data management experience within high volume processes gained with a L&D/ HR or Resourcing background and worked within any multi-site operational business (hospitality/ retail/ leisure and tourism) working closely with operational front-line teams. Previous experience of using a Learning Management system would be beneficial. Experience of using technology to enable the delivery of efficient processes. Exceptional organisational and project management skills, with the ability to manage multiple projects and tasks at the same time and respond to changing business priorities. Advanced Excel and Data analytical skills, using Power BI or similar tools, with the ability to interpret and present data to a range of stakeholders A leader and motivator who recognise and reward great talent, developing individuals to be the best they can. Be part of our HR team at Whitbread People are at the core of our business. Making memorable experiences for guests takes skill, understanding and adaptability, all skills that our people bring. It's thanks to them that we're where we are, and we want that to continue. Bringing the right people into the business, and supporting their development is in the hands of the HR team. Getting it right means creating an environment where everyone can thrive, individuals, teams, our guests and our brands.

Reward - Reward Analyst - Dunstable Reward Analyst - Whitbread (People Team) Location : Dunstable / Hybrid (3 days a week in the office, 2 days from home or other location) Salary: £41,000 - £46,000 dependant on experience Ready to shape the future of Reward at one of the UK's most recognisable hospitality brands? Whitbread is home to Premier Inn and a portfolio of beloved restaurant brands. We're looking for a Reward Analyst to join our People team. This is a fantastic opportunity to work with data that impacts over 30,000 employees , supporting both day-to-day operations and strategic reward projects. Why You'll Love It Here Private healthcare Up to 10% matched pension Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand Annual Incentive of up to 15% What you'll be doing: As a Reward Analyst, you'll be a key player in delivering Whitbread's Reward strategy and you'll work closely with Reward Managers to provide data-driven insights and support across: Pay review and bonus cycles - from data sourcing to modelling and payroll-ready outputs. Benchmarking and market analysis - using salary surveys and external data to assess competitiveness. Statutory wage updates - ensuring compliance and proactive planning. Equal pay and diversity reporting - supporting our commitment to fairness and inclusion. Project work - contributing to strategic reward initiatives beyond BAU. You'll be interpreting complex data, building models, and presenting insights that influence decisions across the business. What you'll bring: We're looking for someone who thrives in a fast-paced, data-rich environment and can turn numbers into narratives. You'll need: Proven experience in a Reward team - will need to be a company of at least 10,000 employees. Advanced Excel skills - including VLOOKUPs, PivotTables, IF statements, and Macros. Strong analytical mindset - able to simplify and explain complex data clearly. Experience with benchmarking - and interpreting external market data. Power BI knowledge - a plus, but not essential. Excellent communication skills - to build relationships and influence stakeholders. A proactive, flexible approach - with the ability to juggle BAU and project work. Why join us? Work with data that impacts 30,000+ employees across the UK. Be part of a collaborative, supportive People team. Gain exposure to a wide range of reward activities and projects. Build a platform for career growth - internally or externally. Enjoy hybrid working, great benefits and the backing of a FTSE 100 business. We're Whitbread the UK's largest hospitality business with over 1,200 hotels and restaurants across the UK but we're more than that. We're the 38,000 people who make everyday experiences special that delight over 5 million guests every month. We are proud to have been recognised as a Top Employer for 14 consecutive years, voted a top apprenticeship employer by Department of Education and Rate my Apprenticeship, this year we placed in the Stonewall Workplace Equality Index for our commitment to LGBTQIA+ inclusion at Whitbread and have been awarded as a Top 25 Exemplary Employer in the Investing in Ethnicity Parliamentary Matrix as the only hospitality company leading the way in terms of Inclusion.

CRM - CRM Marketing Exec - Dunstable Job title: CRM Marketing Executive Intro: Directly supporting the CRM Marketing Manager, the role of the CRM Executive is to own CRM workflows and the deployment of multi-channel CRM activity across service, transactional and automation activities. To support business requirements for customer engagement and revenue. They are also required to support briefing and activity design processes. Salary: £31,000 - £41,000 Why you'll love it here: Annual incentive up to 15% What you'll do: To brief, build and broadcast Premier Inn CRM service and automated activity by creating highly targeted workflows using segmentations and data to enhance customer experience. Responsibility for testing, checking and integrating all creative and data considerations for all campaigns so that all systems and processes work together. Responsible for ensuring efficient delivery of CRM activities, utilising existing and new system capabilities To be responsible for creating and maintaining the triggered transactional comms What we need: Experience in CRM using Adobe Campaign or other CRM systems Experience of campaign analysis Good experience in marketing/customer focused environment with understanding of marketing principles and CRM Experience of campaign proposition briefing and development ways of working Be part of our Commercial Team at Whitbread Our brands speak for themselves, but that's down to the work that our Marketing team put in. Creativity and innovation allow us to elevate our brands, gain new guests and keep our regulars coming back for more. From producing branded adverts that showcase our ever-changing hotel rooms, right through to promoting new launches, B2B and collaborating with Media agencies to deliver different digital campaigns, you'll be there using insight, data and strategy to get our brands noticed. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as lesbian, gay, bi, trans, and non-binary or those who use a different LGBTQ+ term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.

Indirect sales - Regional TMC Manager - Dunstable Regional Travel Management Company (TMC) Manager Location: Dunstable (LU5 5XE) Hybrid - 3 days in office, 2 from home Permanent: £28,500 - £33,500 + up to 30% bonus OTE (45% capped) Ready to take the lead in shaping how the UK's biggest hospitality brand connects with the business travel world? At Premier Inn, we're looking for a commercially minded, relationship-driven Regional Travel Management Manager to join our Indirect Sales team. If you've got travel industry experience and a passion for building partnerships that deliver results, this is your opportunity to make a real impact. What's the role all about? You'll be the key point of contact for a portfolio of Travel Management Companies (TMCs) across the UK and Ireland - managing relationships, driving growth and uncovering new opportunities. You'll develop account plans, lead contract renewals, and ensure we're hitting our commercial targets. This is a role where relationship management meets commercial strategy. You'll be analysing data, spotting trends and using your insight to influence decisions and unlock new business. You'll also represent Premier Inn at trade shows and industry events (3-5 per year), flying the flag for our brand and building valuable connections. What you'll be doing: Manage and grow a portfolio of TMC accounts worth multiple £millions in revenue. Develop and execute account plans to meet growth targets. Identify and pursue new business opportunities within existing accounts and across the TMC landscape. Lead contract renewals and negotiations, working closely with the Head of Indirect Sales. Deliver quarterly and annual business reviews, plus monthly performance reports. Stay on top of industry trends, market shifts, and competitor activity - and use that insight to drive action. Represent Premier Inn at key trade shows and events. What you'll bring: Travel industry experience - ideally in account management, sales, or relationship management. Strong commercial awareness and the ability to spot and act on opportunities. Confidence in using and interpreting data to identify trends and make decisions. Excellent communication and stakeholder management skills - you'll be connecting multiple teams to get things done. A proactive, self-starting attitude with a passion for delivering results. Comfortable using Excel (advanced level) and ideally Tableau for reporting and analysis. Awareness of demand, pricing, and external market factors - including news and macro trends that impact business travel. What you'll get: Up to 30% bonus OTE (45% capped) Private healthcare Up to 10% matched pension Up to 60% discount on Premier Inn stays + 25% off our restaurant brands A workplace that champions inclusion, development and wellbeing We're Whitbread - the UK's leading hospitality business. With over 1,200 hotels and restaurants and 38,000 team members, we're proud to serve over 5 million guests every month. We've been recognised as a Top Employer for 14 years running , and we're committed to building a workplace where everyone can thrive. Ready to grow your career in a role that blends travel, strategy and relationship building? Apply now and help shape the future of business travel at Premier Inn.

L&D Admin & Data Manager - Dunstable L&D Admin Manager L&D Admin Manager Salary: £50,000 - £55,000K + Benefits Location: Dunstable, hybrid working, minimum 3 days per week in the office. At Whitbread, we're passionate about helping people grow. We've got a proud reputation for developing our teams, supporting them to build their skills, thrive in their roles and take the next steps in their careers. Our Learning Management System is key to making that happen, supporting tens of thousands of our team members across the UK - and now we're looking for a Learning and Development Admin Manager to keep it running smoothly and keep our training programmes the best in the industry. As Learning and Development Admin Manager you'll be the go-to person for all things training admin - making sure our learning programmes run smoothly, efficiently and with real impact. You'll manage delegate bookings and training coordination across the business, provide first-line support for our learning systems and play a big part in ensuring our people have what they need to be brilliant every day. Reporting to our Head of People Shared Services, you will lead a team of three and work closely with L&D to make sure everything from system access to content delivery runs like smoothly for both our support centre and operational teams. Why you'll love it here: Annual Incentive: Annual Whitbread performance incentive worth up to 20% base salary Healthcare : Individual BUPA healthcare Discount: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brands. Up to 10% Matched Pension, 25 Days holiday and Company Share Save Scheme What you'll do: Oversee administration of Learning Management system (LMS) ensuring that all events are scheduled, attended and successful. Work with the Digital Learning Manager to maximise the use of LMS for all learners and facilitators to guarantee an excellent learning experience. Deliver key L&D Metrics through reporting tools enabling L&D function to track engagement, compliance and completion. Lead the L&D Admin function ensuring all training records, bookings are accurate, compliance with internal policies and any external regulations. Collaborate with L&D Managers to understand requirements and coordination of all management development programme through full end to end planning and coordination for all training initiatives, liaising with external facilitators as required. Lead, coach and set direction for team of administrators and coordinators on day-to-day activity and department strategy. What we need: You will have gained administration and data management experience within high volume processes gained with a L&D/ HR or Resourcing background and worked within any multi-site operational business (hospitality/ retail/ leisure and tourism) working closely with operational front-line teams. Previous experience of using a Learning Management system would be beneficial. Experience of using technology to enable the delivery of efficient processes. Exceptional organisational and project management skills, with the ability to manage multiple projects and tasks at the same time and respond to changing business priorities. Advanced Excel and Data analytical skills, using Power BI or similar tools, with the ability to interpret and present data to a range of stakeholders A leader and motivator who recognise and reward great talent, developing individuals to be the best they can. Be part of our HR team at Whitbread People are at the core of our business. Making memorable experiences for guests takes skill, understanding and adaptability, all skills that our people bring. It's thanks to them that we're where we are, and we want that to continue. Bringing the right people into the business, and supporting their development is in the hands of the HR team. Getting it right means creating an environment where everyone can thrive, individuals, teams, our guests and our brands.

Indirect sales - Regional TMC Manager - Dunstable Regional Travel Management Company (TMC) Manager Location: Dunstable (LU5 5XE) Hybrid - 3 days in office, 2 from home Permanent: £28,500 - £33,500 + up to 30% bonus OTE (45% capped) Ready to take the lead in shaping how the UK's biggest hospitality brand connects with the business travel world? At Premier Inn, we're looking for a commercially minded, relationship-driven Regional Travel Management Manager to join our Indirect Sales team. If you've got travel industry experience and a passion for building partnerships that deliver results, this is your opportunity to make a real impact. What's the role all about? You'll be the key point of contact for a portfolio of Travel Management Companies (TMCs) across the UK and Ireland - managing relationships, driving growth and uncovering new opportunities. You'll develop account plans, lead contract renewals, and ensure we're hitting our commercial targets. This is a role where relationship management meets commercial strategy. You'll be analysing data, spotting trends and using your insight to influence decisions and unlock new business. You'll also represent Premier Inn at trade shows and industry events (3-5 per year), flying the flag for our brand and building valuable connections. What you'll be doing: Manage and grow a portfolio of TMC accounts worth multiple £millions in revenue. Develop and execute account plans to meet growth targets. Identify and pursue new business opportunities within existing accounts and across the TMC landscape. Lead contract renewals and negotiations, working closely with the Head of Indirect Sales. Deliver quarterly and annual business reviews, plus monthly performance reports. Stay on top of industry trends, market shifts, and competitor activity - and use that insight to drive action. Represent Premier Inn at key trade shows and events. What you'll bring: Travel industry experience - ideally in account management, sales, or relationship management. Strong commercial awareness and the ability to spot and act on opportunities. Confidence in using and interpreting data to identify trends and make decisions. Excellent communication and stakeholder management skills - you'll be connecting multiple teams to get things done. A proactive, self-starting attitude with a passion for delivering results. Comfortable using Excel (advanced level) and ideally Tableau for reporting and analysis. Awareness of demand, pricing, and external market factors - including news and macro trends that impact business travel. What you'll get: Up to 30% bonus OTE (45% capped) Private healthcare Up to 10% matched pension Up to 60% discount on Premier Inn stays + 25% off our restaurant brands A workplace that champions inclusion, development and wellbeing We're Whitbread - the UK's leading hospitality business. With over 1,200 hotels and restaurants and 38,000 team members, we're proud to serve over 5 million guests every month. We've been recognised as a Top Employer for 14 years running , and we're committed to building a workplace where everyone can thrive. Ready to grow your career in a role that blends travel, strategy and relationship building? Apply now and help shape the future of business travel at Premier Inn.

CRM - CRM Marketing Exec - Dunstable Job title: CRM Marketing Executive Intro: Directly supporting the CRM Marketing Manager, the role of the CRM Executive is to own CRM workflows and the deployment of multi-channel CRM activity across service, transactional and automation activities. To support business requirements for customer engagement and revenue. They are also required to support briefing and activity design processes. Salary: £31,000 - £41,000 Why you'll love it here: Annual incentive up to 15% What you'll do: To brief, build and broadcast Premier Inn CRM service and automated activity by creating highly targeted workflows using segmentations and data to enhance customer experience. Responsibility for testing, checking and integrating all creative and data considerations for all campaigns so that all systems and processes work together. Responsible for ensuring efficient delivery of CRM activities, utilising existing and new system capabilities To be responsible for creating and maintaining the triggered transactional comms What we need: Experience in CRM using Adobe Campaign or other CRM systems Experience of campaign analysis Good experience in marketing/customer focused environment with understanding of marketing principles and CRM Experience of campaign proposition briefing and development ways of working Be part of our Commercial Team at Whitbread Our brands speak for themselves, but that's down to the work that our Marketing team put in. Creativity and innovation allow us to elevate our brands, gain new guests and keep our regulars coming back for more. From producing branded adverts that showcase our ever-changing hotel rooms, right through to promoting new launches, B2B and collaborating with Media agencies to deliver different digital campaigns, you'll be there using insight, data and strategy to get our brands noticed. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as lesbian, gay, bi, trans, and non-binary or those who use a different LGBTQ+ term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.

General Counsel - Head of Legal - Employment - Dunstable Head of Legal, Employment - Whitbread - Dunstable Salary: £120,000 - £130,000 Location: Hybrid role minimum 3 days per week in office based at Whitbread Court, Dunstable (LU5 5XE) with some working in Holborn, London (EC1N 2TD) We're Whitbread the UK's largest hospitality business with over 1,200 hotels and restaurants across the UK but we're more than that. We're the 38,000 people who make everyday experiences special that delight over 5 million guests every month. We are proud to have been recognised as a Top Employer for 14 consecutive years, voted a top apprenticeship employer by Department of Education and Rate my Apprenticeship, this year we placed in the Stonewall Workplace Equality Index for our commitment to LGBTQIA+ inclusion at Whitbread and have been awarded as a Top 25 Exemplary Employer in the Investing in Ethnicity Parliamentary Matrix as the only hospitality company leading the way in terms of Inclusion. We are now recruiting a Head of Legal - Employment reporting into the Legal Director. You will sit on the People Committee, working closely with the Chief People Officer and team to develop and deliver the People strategy and support our business growth. You'll work in partnership with external legal providers to put into place a new panel to best support the business and deliver cost savings. In this role you will be advising the CEO and his executive team regarding people initiatives and the implications of decisions made. Whilst the role will have primarily a UK and Ireland focus, you will also be working on international strategy in partnership with our Germany team. This is a first in-house Head of Legal - Employment role at Whitbread that will support our strategy to innovate and grow both our UK and International business for Whitbread. What you'll do: You will act as the senior legal contact for all employment law matters across our UK, Ireland and Germany sites providing expert advice to the business, including the Executive Committee on all employment legal matters and consequences. Provide practical commercial and strategic legal advice on contentious and potentially contentious employment matters, risk assessment of complaints and develop a legally sound strategies which are in the best possible interests of the business. Participate in the development of legally sound policies and programmes in all areas of UK Labour and employment law. Oversee regular reviews of employee handbook, contracts of employment and other legal documents and policies. Oversee the procurement of all external legal advice on people-related matters together with Group General Counsel and Chief People Officer where required and manage these external relationships to deliver business cost needs and oversee performance against SLA. Advice on employment immigration issues, sponsorship, and license matters, ensuring legal compliance with immigration requirements. What you'll need: Hold a practising certificate from the Solicitor's Regulation Authority with at least 5 Years post-qualification experience specialising in UK Employment Law gained as a director or Senior Associate in a law firm or holding a current Head of Legal, Senior Legal Counsel roles within a multi-site organisation with a similar employee base. Good working knowledge or UK Employment laws and regulations. Excellent verbal and written communication skill, with the ability to present complex legal information clearly in a manner that is understandable by a wide range of stakeholders. Proven ability to manage multiple projects and priorities in a fast-paced environment. Extensive stakeholder management and engagement capability across all levels of the business up to Executive/ Board level and external legal advisors with the ability to build strong and sustained relationships to achieve better results. Solutions focused, pragmatic and commercial with the ability to identify opportunities for improvement and to facilitate the implementation of creative solution that enhance service provision.

L&D Admin & Data Manager - Dunstable L&D Admin Manager L&D Admin Manager Salary: £50,000 - £55,000K + Benefits Location: Dunstable, hybrid working, minimum 3 days per week in the office. At Whitbread, we're passionate about helping people grow. We've got a proud reputation for developing our teams, supporting them to build their skills, thrive in their roles and take the next steps in their careers. Our Learning Management System is key to making that happen, supporting tens of thousands of our team members across the UK - and now we're looking for a Learning and Development Admin Manager to keep it running smoothly and keep our training programmes the best in the industry. As Learning and Development Admin Manager you'll be the go-to person for all things training admin - making sure our learning programmes run smoothly, efficiently and with real impact. You'll manage delegate bookings and training coordination across the business, provide first-line support for our learning systems and play a big part in ensuring our people have what they need to be brilliant every day. Reporting to our Head of People Shared Services, you will lead a team of three and work closely with L&D to make sure everything from system access to content delivery runs like smoothly for both our support centre and operational teams. Why you'll love it here: Annual Incentive: Annual Whitbread performance incentive worth up to 20% base salary Healthcare : Individual BUPA healthcare Discount: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brands. Up to 10% Matched Pension, 25 Days holiday and Company Share Save Scheme What you'll do: Oversee administration of Learning Management system (LMS) ensuring that all events are scheduled, attended and successful. Work with the Digital Learning Manager to maximise the use of LMS for all learners and facilitators to guarantee an excellent learning experience. Deliver key L&D Metrics through reporting tools enabling L&D function to track engagement, compliance and completion. Lead the L&D Admin function ensuring all training records, bookings are accurate, compliance with internal policies and any external regulations. Collaborate with L&D Managers to understand requirements and coordination of all management development programme through full end to end planning and coordination for all training initiatives, liaising with external facilitators as required. Lead, coach and set direction for team of administrators and coordinators on day-to-day activity and department strategy. What we need: You will have gained administration and data management experience within high volume processes gained with a L&D/ HR or Resourcing background and worked within any multi-site operational business (hospitality/ retail/ leisure and tourism) working closely with operational front-line teams. Previous experience of using a Learning Management system would be beneficial. Experience of using technology to enable the delivery of efficient processes. Exceptional organisational and project management skills, with the ability to manage multiple projects and tasks at the same time and respond to changing business priorities. Advanced Excel and Data analytical skills, using Power BI or similar tools, with the ability to interpret and present data to a range of stakeholders A leader and motivator who recognise and reward great talent, developing individuals to be the best they can. Be part of our HR team at Whitbread People are at the core of our business. Making memorable experiences for guests takes skill, understanding and adaptability, all skills that our people bring. It's thanks to them that we're where we are, and we want that to continue. Bringing the right people into the business, and supporting their development is in the hands of the HR team. Getting it right means creating an environment where everyone can thrive, individuals, teams, our guests and our brands.