Flagship Founders GmbH

Customer Success Manager - Maritime & SaaS (f/m/d) London Description Founded in 2020, Kaiko Systems is a tech company driving digital innovation in the global maritime industry. Our mission is to make shipping safer, smarter, and more collaborative by transforming manual processes into actionable intelligence. With our products, ship crews can collect reliable vessel data on the job, while our AI-powered analysis generates actionable insights for technical teams onshore. These insights help predict incidents, reduce downtime, and enhance safety and efficiency, empowering shipping companies to operate at their best. At Kaiko Systems, we're not just building technology - we're delivering solutions that make a real difference in people's work lives and their professional environment. Join us as we navigate the future of maritime together. Your mission As a Maritime Expert, you will support our sales teams and play a pivotal role in bridging the gap between Kaiko Systems' technical offerings and the needs of prospective clients. Leveraging your extensive maritime experience, you will provide technical expertise, practical insights, and solutions engineering during the sales process. This role ensures that our clients fully understand the value and applicability of Kaiko Systems' products in solving their operational challenges. Your skillset to navigate success: Technical Expertise in the Sales Process: Partner with the sales team to identify client challenges and articulate the technical and operational benefits of Kaiko Systems' solutions. Conduct product demonstrations and technical presentations tailored to client needs. Solutions Engineering: Collaborate with prospective clients to understand their operational workflows, technical requirements, and pain points. Design and propose bespoke solutions that align Kaiko Systems' offerings with client objectives. Client Engagement and Support: Act as the technical point of contact during client engagements, addressing queries and providing in-depth insights on product functionality and maritime applications. Support the onboarding and implementation process, ensuring a smooth transition for new clients. Maritime Industry Insights: Share operational insights and industry trends to inform product development and enhancements. Provide feedback to internal teams on how to optimize solutions to meet market demands. Knowledge Sharing and Training: Train the sales team on maritime concepts, operational challenges, and technical aspects of Kaiko Systems' products. Develop technical collateral, including whitepapers, FAQs, and case studies, to support the sales process. Your profile: Education: Relevant maritime or engineering qualification (e.g., Marine Engineering, Nautical Science, or similar). Professional Background: Experience as an ex-seafarer (Chief Officer, Chief Engineer, or Master preferred) or as a technical/maritime superintendent in the shipping industry. Solid understanding of shipboard operations, safety protocols, compliance standards, and maintenance processes. Technical Knowledge: Familiarity with maritime technologies, fleet management systems, and industry regulations (e.g., SOLAS, MARPOL, ISM Code). Knowledge of ship equipment, machinery, and maintenance systems is an advantage. Sales and Client Support Skills: Strong communication skills to explain complex technical concepts to non-technical stakeholders. Ability to identify client needs and align them with technical solutions.Confidence in delivering product demonstrations and addressing technical questions. Soft Skills: Collaborative mindset and ability to work seamlessly with cross-functional teams. Analytical thinking and problem-solving skills, with a focus on client satisfaction. Technology Savvy: Comfort with digital tools, SaaS solutions, and CRM platforms. Previous experience in working with or implementing digital maritime solutions is a plus. Education: Relevant maritime or engineering qualification (e.g., Marine Engineering, Nautical Science, or similar). Professional Background: Experience as an ex-seafarer (Chief Officer, Chief Engineer, or Master preferred) or as a technical/maritime superintendent in the shipping industry. Solid understanding of shipboard operations, safety protocols, compliance standards, and maintenance processes. Technical Knowledge: Familiarity with maritime technologies, fleet management systems, and industry regulations (e.g., SOLAS, MARPOL, ISM Code). Knowledge of ship equipment, machinery, and maintenance systems is an advantage. Sales and Client Support Skills: Strong communication skills to explain complex technical concepts to non-technical stakeholders. Ability to identify client needs and align them with technical solutions.Confidence in delivering product demonstrations and addressing technical questions. Soft Skills: Collaborative mindset and ability to work seamlessly with cross-functional teams. Analytical thinking and problem-solving skills, with a focus on client satisfaction. Technology Savvy: Comfort with digital tools, SaaS solutions, and CRM platforms. Previous experience in working with or implementing digital maritime solutions is a plus. Worried you don't check every box? If this role excites you, but your experience doesn't align perfectly with every qualification, we encourage you to apply anyway. You could be exactly what we're looking for - either for this role or another one! Why us? Join a highly ambitious and diverse team with a collaborative working environment at a very exciting time in the company's development, as we scale on the back of significant product market fit Be at the forefront of digitalization in a critical global industry Great office in the heart of Berlin as well as flexible / remote options Flexible and hybrid work environment that values work-life balance Generous vacation policy on top of bank holidays At Kaiko Systems, we believe that innovation thrives when diverse perspectives come together. As a forward-thinking maritime tech startup, we are committed to building an inclusive workplace where everyone feels empowered to contribute their unique talents and experiences.We value every individual's cultural background, gender identity, age, ability, or any other characteristic that makes you who you are. By embracing these differences, we create an environment where collaboration flourishes and ideas grow.If you share our passion for revolutionizing the maritime sector through technology, we'd love to hear from you. Let's chart new waters together. About us We're a growing company, expanding both our business and our team. To ensure everyone feels safe, can perform at their best, and to keep the company successful in uncharted waters, we've aligned on a set of values that guide us: Be the G.O.A.T - We take initiative and own the outcome, hold ourselves and others accountable, execute with excellence, and we are curious to learn Promote Joy, Respect & Sincerity - We enjoy our time together, leave our ego at the door, treat others with respect and seek truth together Have the Customer at Heart - We stay focused, strive for simplicity, use data to lead discussions and make decisions collaboratively These values shape how we work together and will be a part of our conversations during the recruiting process. By living these principles, we create an environment where both our people and our business can thrive, navigating challenges with confidence and purpose. 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