Finisterre UK Limited
Southwold, Suffolk
ABOUT THE ROLE We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic upcoming new Southwold store. The role of Retail Assistant Manager is an important management step on our retail development path. Deputising for the Store Manager as required, you will assist in the day to day running of the store to deliver agreed targets and KPI'S. Assisting with the coaching and development of the team to achieve best in class customer service and retail operations. ABOUT FINISTERRE Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition. Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with purpose-led brand. So, if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you. KEY RESPONSIBILITIES Customer Experience Demonstrate and influence others on how to deliver an engaging and experiential customer service. Ensure store team are set up to educate and guide customers in making the right purchase, ensuring they are fully versed in customer facing operations. Keep up to date with seasonal product range and ensure that all store team have adequate product knowledge training and are fully informed on the current range. Work with store manager to build community relationships within stores local area and look for opportunity to collaborate with like minded associates. Support manager with implementing high standards of visual merchandising and store presentation. Proudly represent Finisterre and ensure the brand story and company values are being championed through the store team. Assist manager with recruiting the best team for the brand and store. Work with the store manager and marketing team to deliver successful & engaging store events. Commercial Share ownership of the stores performance, understand and communicate the store targets and future plans with the team. Review and analyse RCA report, implement commercial changes in order to drive more sales. Keep up to date with the trading calendar, support manager with planning and preparation for any seasonal or promotional launch activity. Communicate with manager and merchandising team making sure we gain the most opportunity through stock. Understand the overall company strategy and how the retail goals fit into the overall direction Operations Work with Manager to ensure the store is staffed efficiently reflecting the trade patterns of the store and taking into account productivity and cost. Train all staff on all stock handling processes and procedures ensuring accuracy in any stock movements. Ensure store teams have adequate training on all retail operations and is up to date, communicating any changes made from HO. Assist with managing the health & safety for the store, ensuring all checklists are completed and store is compliant at all times. People Ensure adequate training has been rolled out to the store team, supporting all team members to reach their full potential. Maintain an open and positive relationship with Store Manager, adopt the responsibilities of store manager in their absence. Maintain good communications and relationships with all the department teams at Wheal Kitty, visit and attend meetings at WK where necessary. KPIs Annual sales & contribution targets ATV Conversion Customer satisfaction WHAT YOU'LL BRING TO FINISTERRE You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others. You like to lead by example, motivating and supporting others. You are a people person, building positive relationships with both customers and your retail team. You pay attention to detail, take pride in delivering tasks accurately and to a high standard. Proven experience managing a team within a premium Apparel brand who share Finisterre's brand ethos Be commercially aware and possess in depth experience of working towards KPIs Visual merchandising skills Competent with Excel, Word and Office Outlook Motivates and coaches others to be the best they can be. Good communicator between management and retail team. Passion, energy and aspiration in line with Finisterre products, brand and customer Important The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers. WHAT YOU'LL RECEIVE FROM FINISTERRE We are offering a full time, permanent contract, based at our upcoming new store in Southwold. We'll invest in you with a competitive salary of £27,800 - £29,000, depending on your skills and experience. But it's not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You'll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including: 25 days holiday per year,plus an allowance ofup to 8 UK bank holidays(pro rata for part time employees) Additional holidays for length of service Your birthday day off Up to 3 daysof paid volunteering per year - we will support you in giving back to communities and causes A discretionary bonus scheme,based on store performance A pension scheme with Nest 60% product discount for personal and gift use 30% Friends and Family product discount A uniform allowance to help you representthe Finisterre brand with confidence and authenticity on the shop floor Enhanced Family Leave policies to support you in growing your family Life assurance with access to an onlinewellbeing platform which includes, an employee assistance program, virtual GP appointments, digital gym, and a range of perks Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities Regular team social and training days Various discounts from our B Corp community Access our online Learning Library and company-wide training sessionsdelivered by both internal and external trainers to support you in your ongoing development. Sea Tuesday companywide updates And so much more! Closing date: We'll be interviewing as we go along, so we'd encourage you to submit your application at the earliest opportunity, as the role may close earlier than advertised. Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.
ABOUT THE ROLE We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic upcoming new Southwold store. The role of Retail Assistant Manager is an important management step on our retail development path. Deputising for the Store Manager as required, you will assist in the day to day running of the store to deliver agreed targets and KPI'S. Assisting with the coaching and development of the team to achieve best in class customer service and retail operations. ABOUT FINISTERRE Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition. Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with purpose-led brand. So, if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you. KEY RESPONSIBILITIES Customer Experience Demonstrate and influence others on how to deliver an engaging and experiential customer service. Ensure store team are set up to educate and guide customers in making the right purchase, ensuring they are fully versed in customer facing operations. Keep up to date with seasonal product range and ensure that all store team have adequate product knowledge training and are fully informed on the current range. Work with store manager to build community relationships within stores local area and look for opportunity to collaborate with like minded associates. Support manager with implementing high standards of visual merchandising and store presentation. Proudly represent Finisterre and ensure the brand story and company values are being championed through the store team. Assist manager with recruiting the best team for the brand and store. Work with the store manager and marketing team to deliver successful & engaging store events. Commercial Share ownership of the stores performance, understand and communicate the store targets and future plans with the team. Review and analyse RCA report, implement commercial changes in order to drive more sales. Keep up to date with the trading calendar, support manager with planning and preparation for any seasonal or promotional launch activity. Communicate with manager and merchandising team making sure we gain the most opportunity through stock. Understand the overall company strategy and how the retail goals fit into the overall direction Operations Work with Manager to ensure the store is staffed efficiently reflecting the trade patterns of the store and taking into account productivity and cost. Train all staff on all stock handling processes and procedures ensuring accuracy in any stock movements. Ensure store teams have adequate training on all retail operations and is up to date, communicating any changes made from HO. Assist with managing the health & safety for the store, ensuring all checklists are completed and store is compliant at all times. People Ensure adequate training has been rolled out to the store team, supporting all team members to reach their full potential. Maintain an open and positive relationship with Store Manager, adopt the responsibilities of store manager in their absence. Maintain good communications and relationships with all the department teams at Wheal Kitty, visit and attend meetings at WK where necessary. KPIs Annual sales & contribution targets ATV Conversion Customer satisfaction WHAT YOU'LL BRING TO FINISTERRE You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others. You like to lead by example, motivating and supporting others. You are a people person, building positive relationships with both customers and your retail team. You pay attention to detail, take pride in delivering tasks accurately and to a high standard. Proven experience managing a team within a premium Apparel brand who share Finisterre's brand ethos Be commercially aware and possess in depth experience of working towards KPIs Visual merchandising skills Competent with Excel, Word and Office Outlook Motivates and coaches others to be the best they can be. Good communicator between management and retail team. Passion, energy and aspiration in line with Finisterre products, brand and customer Important The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers. WHAT YOU'LL RECEIVE FROM FINISTERRE We are offering a full time, permanent contract, based at our upcoming new store in Southwold. We'll invest in you with a competitive salary of £27,800 - £29,000, depending on your skills and experience. But it's not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You'll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including: 25 days holiday per year,plus an allowance ofup to 8 UK bank holidays(pro rata for part time employees) Additional holidays for length of service Your birthday day off Up to 3 daysof paid volunteering per year - we will support you in giving back to communities and causes A discretionary bonus scheme,based on store performance A pension scheme with Nest 60% product discount for personal and gift use 30% Friends and Family product discount A uniform allowance to help you representthe Finisterre brand with confidence and authenticity on the shop floor Enhanced Family Leave policies to support you in growing your family Life assurance with access to an onlinewellbeing platform which includes, an employee assistance program, virtual GP appointments, digital gym, and a range of perks Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities Regular team social and training days Various discounts from our B Corp community Access our online Learning Library and company-wide training sessionsdelivered by both internal and external trainers to support you in your ongoing development. Sea Tuesday companywide updates And so much more! Closing date: We'll be interviewing as we go along, so we'd encourage you to submit your application at the earliest opportunity, as the role may close earlier than advertised. Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.
Finisterre UK Limited
ABOUT THE ROLE As the Retail Area Manager, you will lead between 10-15 stores within a wide geographical area from Edinburgh to Bristol and as far south as Poole, driving a customer first focus, collaborating with cross-functional teams, you'll ensure seamless execution of plans. You will use insights from store performance to refine operations and guide improvements, ensuring every store delivers a top-tier experience. Leading new store openings, you'll ensure every detail is in place to create exceptional first impressions for customers. Your role will also involve taking ownership of sales and cost forecasts, managing performance, and implementing strategies to meet operational standards. Regular store visits will allow you to inspire and support your teams in delivering excellent service. You will lead community-driven initiatives to strengthen relationships with customers, while prioritising talent development, health, safety, and inclusivity to ensure your stores remain welcoming, secure spaces for all. ABOUT FINISTERRE Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition. Perched a few hundred meters from the crashing Atlantic, our HQ at St. Agnes' Wheal Kitty Workshops is at the heart of our brand. Here we stay true to our original design ethos of functionality and sustainability brought to life in an understated style and identity, always remaining committed to product, environment, and people. Our people are at the very heart of the Finisterre brand, wherever they may be in the world, sharing our values and vision to make the world a better place. Culture and team are everything here. We take care to create a working environment where our people are valued and can thrive and grow with us. It's a buzzing place to work, and we are privileged to enjoy the natural environment and ocean on a daily basis. As we enter the next exciting stage of global growth, we are on the lookout for talented individuals to join our crew. So, if you are as passionate about the ocean as we are and if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you. KEY RESPONSIBILITIES Planning: Drive continuous improvement initiatives in retail by creating, implementing, and reviewing new ideas that support the head of retail's strategic direction. Set measurable goals for your area and teams that align with Finisterre's overall retail and business strategy. Collaborate across functions (stock, marketing, operations, and visual merchandising) to ensure your area's plans are seamlessly executed. Provide valuable insights on store, customer, and local high street performance to inform improvements and actions. Lead the charge for new store openings, ensuring every detail - from recruitment to training and community engagement - is in place for a successful launch. Commercial: Take ownership of building and managing your area's sales and cost forecasts as part of the budgeting process. Deliver insightful analysis on your area's performance, combining data-driven decisions with your intuition to drive results. Provide commercial reporting for the area, representing both retail and your region in trade forums. Ensure store teams align with operational guidelines and implement action plans where stores are underperforming. Team: Be present, visiting stores weekly to support, inspire, and manage performance. Lead community-driven business development initiatives through local events, marketing, and external collaborations. Implement new initiatives, securing buy-in from your teams and ensuring successful integration into daily operations. Develop the talent in your area, creating succession plans, identifying key skills, and fostering growth through targeted development plans. Maintain a focus on health, safety, and inclusivity across your stores, ensuring they are welcoming and secure spaces for both customers and crew. WHAT YOU'LL BRING TO FINISTERRE A natural leadership style with a passion for retail and customer experience, with a proven track record of delivering results. 2 years' experience in an Area Manager role Experience collaborative environment where teams can grow, innovate, and succeed. A strategic thinking balancing long-term objectives with hands-on, tactical decisions. Proven experience in driving community-led business development initiatives through impactful local marketing and event strategies. Strong communication as well as being comfortable with data, forecasting, and performance analysis. A values-driven individual who embodies the Finisterre ethos and is dedicated to sustainability, inclusivity, and responsible growth. A full clean driving license and the ability to travel including overnight stays Important: The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers. WHAT YOU'LL RECEIVE FROM FINISTERRE We are offering a full time, permanent contract, based remotely with travel required. We'll invest in you with a competitive salary of £38,000 - £42,000 plus additional car and fuel allowance, depending on your skills and experience. But it's not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You'll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including: 25 days holiday per year,plus up to8 UK bank holidays(pro rata for part time employees) Additional holidays for length of service Your birthday day off Up to 3 days of paid volunteering- we will support you in giving back to communities and causes A discretionary bonus scheme,based on companyperformance A pension scheme with Nest 60% product discount for personal and gift use 30% Friends and Family product discount Enhanced Family Leave policies to support you in growing your family Life assurance with access to an onlinewellbeing platform which includes, an employee assistance program, virtual GP appointments, digital gym, and a range of perks Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities Regular companyand team social events Various discounts from our B Corp community Access our online Learning Library and company-wide training sessionsdelivered by both internal and external trainers to support you in your ongoing development. An hour to spend in or by the sea every Tuesday followed bySea Tuesday companywide meeting And so much more! Closing date: We'll be interviewing as we go along, so we'd encourage you to submit your application at the earliest opportunity. Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.
ABOUT THE ROLE As the Retail Area Manager, you will lead between 10-15 stores within a wide geographical area from Edinburgh to Bristol and as far south as Poole, driving a customer first focus, collaborating with cross-functional teams, you'll ensure seamless execution of plans. You will use insights from store performance to refine operations and guide improvements, ensuring every store delivers a top-tier experience. Leading new store openings, you'll ensure every detail is in place to create exceptional first impressions for customers. Your role will also involve taking ownership of sales and cost forecasts, managing performance, and implementing strategies to meet operational standards. Regular store visits will allow you to inspire and support your teams in delivering excellent service. You will lead community-driven initiatives to strengthen relationships with customers, while prioritising talent development, health, safety, and inclusivity to ensure your stores remain welcoming, secure spaces for all. ABOUT FINISTERRE Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition. Perched a few hundred meters from the crashing Atlantic, our HQ at St. Agnes' Wheal Kitty Workshops is at the heart of our brand. Here we stay true to our original design ethos of functionality and sustainability brought to life in an understated style and identity, always remaining committed to product, environment, and people. Our people are at the very heart of the Finisterre brand, wherever they may be in the world, sharing our values and vision to make the world a better place. Culture and team are everything here. We take care to create a working environment where our people are valued and can thrive and grow with us. It's a buzzing place to work, and we are privileged to enjoy the natural environment and ocean on a daily basis. As we enter the next exciting stage of global growth, we are on the lookout for talented individuals to join our crew. So, if you are as passionate about the ocean as we are and if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you. KEY RESPONSIBILITIES Planning: Drive continuous improvement initiatives in retail by creating, implementing, and reviewing new ideas that support the head of retail's strategic direction. Set measurable goals for your area and teams that align with Finisterre's overall retail and business strategy. Collaborate across functions (stock, marketing, operations, and visual merchandising) to ensure your area's plans are seamlessly executed. Provide valuable insights on store, customer, and local high street performance to inform improvements and actions. Lead the charge for new store openings, ensuring every detail - from recruitment to training and community engagement - is in place for a successful launch. Commercial: Take ownership of building and managing your area's sales and cost forecasts as part of the budgeting process. Deliver insightful analysis on your area's performance, combining data-driven decisions with your intuition to drive results. Provide commercial reporting for the area, representing both retail and your region in trade forums. Ensure store teams align with operational guidelines and implement action plans where stores are underperforming. Team: Be present, visiting stores weekly to support, inspire, and manage performance. Lead community-driven business development initiatives through local events, marketing, and external collaborations. Implement new initiatives, securing buy-in from your teams and ensuring successful integration into daily operations. Develop the talent in your area, creating succession plans, identifying key skills, and fostering growth through targeted development plans. Maintain a focus on health, safety, and inclusivity across your stores, ensuring they are welcoming and secure spaces for both customers and crew. WHAT YOU'LL BRING TO FINISTERRE A natural leadership style with a passion for retail and customer experience, with a proven track record of delivering results. 2 years' experience in an Area Manager role Experience collaborative environment where teams can grow, innovate, and succeed. A strategic thinking balancing long-term objectives with hands-on, tactical decisions. Proven experience in driving community-led business development initiatives through impactful local marketing and event strategies. Strong communication as well as being comfortable with data, forecasting, and performance analysis. A values-driven individual who embodies the Finisterre ethos and is dedicated to sustainability, inclusivity, and responsible growth. A full clean driving license and the ability to travel including overnight stays Important: The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers. WHAT YOU'LL RECEIVE FROM FINISTERRE We are offering a full time, permanent contract, based remotely with travel required. We'll invest in you with a competitive salary of £38,000 - £42,000 plus additional car and fuel allowance, depending on your skills and experience. But it's not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You'll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including: 25 days holiday per year,plus up to8 UK bank holidays(pro rata for part time employees) Additional holidays for length of service Your birthday day off Up to 3 days of paid volunteering- we will support you in giving back to communities and causes A discretionary bonus scheme,based on companyperformance A pension scheme with Nest 60% product discount for personal and gift use 30% Friends and Family product discount Enhanced Family Leave policies to support you in growing your family Life assurance with access to an onlinewellbeing platform which includes, an employee assistance program, virtual GP appointments, digital gym, and a range of perks Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities Regular companyand team social events Various discounts from our B Corp community Access our online Learning Library and company-wide training sessionsdelivered by both internal and external trainers to support you in your ongoing development. An hour to spend in or by the sea every Tuesday followed bySea Tuesday companywide meeting And so much more! Closing date: We'll be interviewing as we go along, so we'd encourage you to submit your application at the earliest opportunity. Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.