Panopto

Overview Company Overview: Panopto is a leader in visual and audio-based learning, empowering learners with interactive video and solutions that matter. We are a remote-first company with approximately 200 professionals and backed by a leading private equity firm. We are seeking an experienced Director of Platform Product Manager to lead the next generation of our audio video learning platform. Position Summary The Director, Platform Product Manager (PPM) is a strategic role reporting to the Chief Product Officer. You will define the vision and roadmap for shared platform services powering Panopto VCMS and the Elai AI video solution. You will drive scalability, performance, and security across the product suite and assist the CPO with evaluating technology integration partnerships and product reviews for M&A opportunities. How You'll Contribute In this role, you will: Enable Platform Enhancements & Execution Build the Learning Platform Roadmap: Define, prioritize, and manage roadmap commitments for all shared components, including but not limited to: AI-enabled services and capabilities as platform components Authentication and Authorization (SSO, identity management) Core APIs and microservices used by product teams Data storage, analytics, and data-sharing services Infrastructure scalability, reliability, and performance improvements Security and compliance features across the platform Drive Architectural Alignment: Work with Engineering leadership to ensure shared platform services meet needs, promote reuse, and maintain technical consistency Define Success: Establish and monitor KPIs for platform health, adoption, and performance Internal Voice of the Learning Platform: Champion platform capabilities, trade-offs, and future vision to internal stakeholders Strategic Partnerships & Corporate Development Engage with Customers: Collaborate with Product and Customer Experience to participate in Customer Councils and Advisor Boards to feed roadmap and market research Technology Integration Partnerships: Help identify, evaluate, and prioritize technology partners to enhance Panopto's ecosystem M&A Review and Due Diligence: Support technical and product reviews of potential M&A targets, assessing technology stack, integration complexity, and value alignment Required Qualifications Experience: 8+ years in Product Management, with at least 3 years focused on B2B SaaS platforms, API products, or platform services Technical Acumen: Ability to understand complex architectures and cloud technologies; able to discuss design trade-offs with engineers Strategic Thinking: Translate business goals into a prioritized platform execution plan Communication & Influence: Excellent written and verbal communication to influence cross-functional teams Experience in a fast-growing, private equity-backed environment is advantageous Education: Bachelor's degree in Computer Science, Engineering, Business, or related technical field Preferred Qualifications Experience with AI Services and Platforms: Familiarity with integrating platform services for AI/ML deployment, APIs, or GenAI Exceptional Communication & Presentation Skills: Ability to articulate platform strategies to engineers, PMs, and executives; capable of writing detailed specifications and delivering presentations Experience in EdTech or L&D: Product management in higher education or corporate Learning & Development, especially with VCMS or enterprise content solutions Partnership Experience: Evaluating and managing technology partnerships; involvement in technical due diligence for M&A is a plus M&A/Integration Lifecycle: Experience in post-merger integration of acquired products into a unified platform Security/Compliance Understanding: Familiarity with enterprise standards such as GDPR, FERPA, SOC 2 Compensation & Benefits $140,000 - $150,000 per year. This position is eligible for a bonus; base pay may vary by location and experience. Total Rewards include benefits such as health insurance, retirement plans, and time away from work. Panopto emphasizes pay equity and transparency in compensation ranges. The Team The Director, Platform Product Manager will join the Product Management team, focused on advancing Panopto's position in video capture and knowledge management, driving value for users and innovating with integrated technologies. Our Purpose & Culture Panopto believes video can transform learning. Since 2007, Panopto has been a pioneer in video capture, management, and inside-video-search technology, serving more than 1,600 organizations worldwide. Panopto is remote-first and committed to a fair, inclusive culture that values diverse perspectives. We provide accommodations for applicants with disabilities and maintain a transparent hiring process with human oversight. We are compliant with applicable labor laws and EEOC guidance. Remote & AI at Panopto Remote opportunities are available in the US and internationally where applicable. Panopto may use AI tools to assist in recruitment, with final hiring decisions made by humans. Candidates acknowledge AI usage in the process.

Overview Company Overview: Panopto is a leader in visual and audio-based learning. We empower learners with interactive video and focus on understanding user goals to deliver meaningful solutions. Backed by a leading private equity firm, we are a team of approximately 200 professionals focused on high-impact work. About This Opportunity: We are always on the lookout for exceptional talent to join our team. While there may not be an immediate opening for this role, we proactively build a pool of qualified professionals for upcoming opportunities. We invite passionate, results-driven individuals for Senior Strategic Account Manager, Corporate opportunities. If this sounds like you, we'd love to hear from you. Role Summary Grow your career as a Senior Strategic Account Manager, Corporate at Panopto. You will establish and expand enduring partnerships with our most strategic commercial and enterprise clients, focusing on customers leveraging Panopto's Learning Management System (LMS) and/or Video Content Management System (VCMS). You will serve as a trusted advisor to executive leadership, understanding institutional priorities, challenges, and long-term objectives. Your core purpose is to architect and execute strategic engagement plans that maximize value for customers and drive sustainable revenue growth for Panopto. This role requires a proactive, results-oriented leader with a track record of exceeding expectations and fostering cross-functional collaboration. If you thrive in a fast-paced environment and enjoy creating value for customers, this role may be your opportunity to grow. You will work with a dynamic team, develop your skills, and contribute to a culture that values innovation and customer success. Work You'll Do Strategic Account Management: Develop and execute comprehensive strategic account plans for assigned clients to achieve client goals and drive revenue growth. Relationship Building: Build and maintain long-term relationships with key executive stakeholders (e.g., CTO, CIO) and other executives, IT leaders, and operational staff within client organizations. Organizational Alignment & Value Realization: Understand clients' strategies, challenges, and priorities and position Panopto's LMS/VCMS as enablers of operational and financial objectives. Revenue Acceleration & Growth: Identify and lead high-impact opportunities for upsell and cross-sell, negotiating complex, high-value contracts and exceeding revenue targets. Cross-Functional Collaboration: Collaborate with internal teams, including Executive Leadership, Product Development, Marketing, Sales, and Customer Success to ensure excellent customer experiences and successful strategic initiatives. Performance Monitoring & Reporting: Track account performance metrics and provide regular reports and insights to clients and internal management, identifying areas for improvement. Complex Problem Solving & Advocacy: Serve as the escalation point for complex customer challenges, resolving issues swiftly and advocating for client needs. Thought Leadership & Market Intelligence: Stay informed on industry trends, policy shifts, competitive dynamics, and technology within LMS/VCMS to guide customer strategies and inform product roadmap. Enterprise-Level Negotiations: Lead and close complex renewal and expansion negotiations with strong presentation and negotiation skills. Mentorship: Provide guidance to less experienced team members and foster a culture of excellence in strategic account management. Qualifications Bachelor's degree in Business Administration, Marketing, Sales, SaaS or related field; MBA or Master's preferred. Minimum of 7 years of progressive experience in strategic account management or enterprise sales, with a track record of securing and expanding multi-million dollar accounts. Hands-on experience influencing executive stakeholders using LMS/VCMS solutions. Exceptional executive presence and communication, negotiation, and presentation skills, with the ability to explain complex technical and business concepts to C-suite audiences. Strong strategic thinking, financial acumen, and analytical abilities to develop and execute account plans that drive significant outcomes. Proficiency with advanced CRM (e.g., Salesforce Enterprise) and Customer Success platforms, including forecasting and strategic planning tools. Understand operational, financial, and policy dynamics in large organizations; results-driven, entrepreneurial mindset; ability to thrive in fast-paced, collaborative environments. Preferred Qualifications Experience in an LMS or VCMS provider environment. Proven success navigating complex procurement processes in commercial and enterprise settings. Compensation & Benefits $110,000 - $120,000 per year. This position is eligible for commission, with total on-target earnings of up to $200,000 as part of the compensation package. Base pay may vary by knowledge, skills, experience, and location. The Total Rewards package includes competitive base pay and benefits such as health insurance, retirement plans, and time-off programs. Panopto is remote-first with global offices. Panopto is an Equal Opportunity Employer. We value diversity and are committed to providing reasonable accommodations for applicants with disabilities. If accommodation is needed, please contact the People Experience team for assistance. Panopto uses AI tools in recruitment to assist with resumes and assessment results, but final hiring decisions are made by humans. You have the right to request a manual review of your application if you have concerns about AI usage. Data collected during the process will be retained only as long as necessary to fulfill the hiring purpose and then deleted. Vendor tools may include skill assessments or resume analysis. Panopto is dedicated to a fair and equitable hiring process for all candidates. The Team You will be an integral part of a dynamic, high-performing team, reporting to the Director of Account Management. We operate with a customer-obsessed mindset and partner with Customer Experience and executive leadership to ensure our clients succeed and thrive with Panopto. Our people and culture: Panopto's mission is to lead in visual and audio-based learning. We cultivate a diverse, fair, and inclusive culture that empowers every team member to contribute their unique perspective and to challenge ideas (not people). This collaborative spirit drives continuous improvement and innovation. Our purpose: Since 2007, Panopto has been a pioneer in video capture, management, and inside-video-search technology. We serve over 1,600 companies and universities worldwide and offer a remote-first work environment with offices globally. EEO & Remote Work: Panopto is an Equal Opportunity Employer. We do not discriminate in hiring and provide accommodations as needed. Remote-work eligibility varies by role and location. This position supports a remote-first approach.

About This Opportunity About This Opportunity: We are always on the lookout for exceptional talent to join our team! While we may not have an immediate opening for this role, we are proactively building a pool of talented professionals for upcoming opportunities. If you're passionate about driving new business across education and/or corporate enterprise accounts, we'd love to hear from you. Build the Future of Video/AI Technology as a Junior Developer at Panopto! Are you passionate about building impactful, scalable systems that impact millions of users? As a Junior Developer at Panopto you'll play a crucial role in shaping Panopto's industry-leading video creation and content management system. Whether your expertise is in Backend, UX, Cloud Services, or Platform & Integration you'll have the opportunity to work on a product that powers our video library, ensuring seamless performance for 10+ million users globally. Our Junior Developers have the opportunity to develop and optimize the backend systems that support Panopto's video players, editors, and mobile app interfaces or focus on architecting and implementing modern UI components using React to elevate the user experience across our platforms. Or design and refine scalable testing frameworks that ensure reliability and performance at a global scale, and contribute to meaningful work that shapes the future of video content management by building foundational technologies that empower developers and end users. This is an opportunity to work with a collaborative, high-impact team, push for innovation of our video technology, while growing your expertise. Join Panopto and help redefine how the world captures, shares, and experiences video! In this role, you will Work You'll Do: Backend and Frontend Software Engineering: This position requires a mix of backend and frontend software engineering skills, drawing on experience coding and doing technical designs in high scale systems. Detail Oriented: Ideal candidates have an excellent attention to detail and desire to get to the bottom of how things work, a drive to take action and improve things where they can, a natural focus on ensuring an excellent customer experience, and a willingness to work across the technical stack to accomplish their goals. Software Development and Testing: carry out functional, load, stress, performance, security, unit and integration testing between the company's applications, products, and services. simplify and streamline our ability to test and ensure the quality of our product, and to build foundational infrastructure that will empower the rest of the development team. Automation: ensure the robustness of Panopto's automation initiatives before they can be distributed to internal and external clients. Perform end-to-end testing with automation. Monitor existing automation tests for failures, and maintain them as needed to ensure they are accurately reporting failures and successes. Systems: Knowledge of coding and doing technical designs in high scale systems Required Qualifications: Bachelor's degree in Computer Science or a related field, or an equivalent amount of experience/training This is an early career position requiring 0-2 years experience. Experience with Amazon Web Services (AWS) Computer science fundamentals: data structures, algorithms, parallel or distributed systems Software engineering skills: componentization, automated testing, debugging, and coding/designing for fault tolerance Clear and concise communication skills A track record of, and passion for, transparency How You Work / What Motivates You: Customer focus and a love for solving customer problems Ability to rapidly prototype ideas and write quality code A security oriented mindset and desire to build robust and secure systems Collaborating with others to build something with lasting impact A love for learning and a desire to grow and to help improve the team around you Total Rewards: The salary range for this position is $85,000 - $95,000 USD per year. This position is also eligible for a bonus as part of the compensation package. Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge, skills, experience, and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs such as health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and programs that provide for both paid and unpaid time away from work. At Panopto, we know that great people make an organization great. We value our people and offer employees benefits that are market competitive for our industry. Learn more about what working at Panopto can mean for you. At Panopto, our commitment to pay equity and transparency is unwavering. We do not engage in salary negotiations beyond the established range to maintain fairness and prevent potential pay disparities among team members based on negotiation strategies. The Team: You'll work with a team of talented engineers with a variety of areas of expertise, from devops to design, architecture to accessibility. The team's experience level ranges from seasoned developers with well over a decade in industry to junior developers and contractors who are growing their roles and impact. Join Panopto and be part of an exciting journey where your desire to learn will have an impact on your career development. If you have a passion for software development, we encourage you to apply. Company Overview: Panopto is a fast-growing, innovative company backed by a leading private equity firm and we are on a mission to revolutionize learning and knowledge sharing. With a dedicated team of 200+ professionals, we're empowering institutions and organizations globally through our cutting-edge on-demand video platforms, enabling companies to share knowledge and inspire growth. Consider joining us and becoming part of a team that's shaping the future of interactive video! Our People and Culture: Panopto's mission is to help anyone share knowledge using video. Our user base is as diverse as the world's universities and businesses. Panopto's commitment to fostering a diverse, equitable, and inclusive culture empowers each member of our team to express their authentic selves, contribute their distinct perspectives and make a meaningful impact both individually and collectively. This inclusive environment not only encourages creativity and the free exchange of ideas but also harnesses the power of varied viewpoints. As a result, we are better equipped to tackle our most intricate challenges, leveraging the wealth of different experiences and backgrounds within our team. This collaborative spirit not only drives us towards effective solutions but also fuels our drive to continually improve and innovate, ultimately enhancing the quality of our products and services. It's what sets Panopto apart as a unique and rewarding place to work. Our Purpose: We believe that video can have a transformative effect on learning. So we built a video knowledge management platform that helps businesses and universities improve the way that they train, teach, and share knowledge. Since 2007, we have been a pioneer in video capture software, video management, and inside-video-search technology. Panopto has been adopted by more than 1,500 companies and universities worldwide with over ten million end users. Today, Panopto's knowledge management platform is the largest repository of expert learning videos in the world. A proud remote-first company, Panopto is headquartered in Pittsburgh, with offices in London, Hong Kong, Singapore, and Sydney, and has received industry recognition for its innovation, rapid growth, and company culture. Panopto is an Equal Opportunity Employer. We value and encourage diversity and solicit applications from all qualified individuals which will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities. If you require accommodation for interviewing or otherwise participating in the employee selection process, please provide more detail on how we can further support you by reaching out to the Employee Experience department. Hybrid, US: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Still, they must make regular trips to the Pittsburgh office, located on the north side of Pittsburgh along the Three Rivers Heritage Trail with quick access to downtown. Remote, US: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Remote, International: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Still, they may make regular trips to the local international office from time to time, where applicable.

Overview Company Overview: At Panopto, we are driven by a powerful purpose: to be the leader in visual and audio-based learning. We do this by empowering learners with interactive video and by obsessively understanding our users' goals and delivering solutions that truly matter. Backed by a leading private equity firm, we are a team of approximately 200 professionals dedicated to doing the most impactful work of our careers. Position Summary: We are looking for a strategic, business-minded Business Systems Manager to lead our business systems function within the Information Technology team. This player-coach role will manage one Salesforce Systems Administrator and serve as a thought partner to leadership across Sales, Marketing, and Customer Experience. The ideal candidate is not just a technical doer-they are a systems thinker who understands how business systems support strategic outcomes. You'll be responsible for aligning Salesforce and integrated systems to company priorities, ensuring operational efficiency, data accuracy, and high-impact enablement across go-to-market teams. If you are someone with experience in SaaS, sales operations, revenue systems, or business analysis-and you're eager to lead while shaping long-term impact-this could be your next step. How You'll Contribute Lead, mentor, and develop a Salesforce Systems Administrator and other supporting team members, while also contributing hands-on to the administration of our tech stack. Manage Salesforce integrations with our GTM tech stack, including CPQ, Docusign, Outreach, Gong, and ChurnZero. Partner with Sales, Marketing, and Customer Experience leaders to assess, scope, and prioritize initiatives that drive revenue and operational efficiency. Triage incoming system requests, prioritize work based on business impact-not just ticket flow. Evaluate and optimize system architecture to reduce technical debt and enable future scale. Create and maintain dashboards, workflows, and automations that unlock actionable insights. Guide cross-functional project scoping, stakeholder communication, UAT testing, and adoption plans. Track and stay current with Salesforce releases, best practices, and ecosystem innovations. Define and document processes, data flows, and key business rules to ensure long-term system health. Act as a key contributor in our annual planning process, ensuring business systems align with evolving priorities. Advocate for continuous improvement and help shift the team mindset from reactive to proactive. Manage relevant controls and procedures supporting compliance frameworks, e.g., SOC 2, ISO 27001, ISO 9001. Required Qualifications 5-7+ years of experience in Salesforce administration, business systems, sales operations, or business analysis. 1 or more relevant Salesforce certifications (e.g., Salesforce Certified Platform Administrator, Salesforce Certified Business Analyst, Salesforce Certified CPQ Administrator) Direct people leadership experience is a plus but not required-strong leadership potential and desire to grow as a manager are key. Strong knowledge of Salesforce Sales Cloud (Service Cloud, APEX, and CPQ experience is a must, Salesforce CPQ a bonus). Demonstrated ability to influence, prioritize, and make trade-offs based on business goals. Skilled at translating complex requirements into system and process improvements. Comfortable working in a fast-paced, high-change environment where adaptability and collaboration are critical. Excellent communication, project management, and cross-functional stakeholder engagement skills. Highly collaborative working style with strong attention to detail, problem solving abilities, and strong sense of ownership. Strategic mindset with hands-on willingness-a true player-coach. Salary and Benefits $130,000 - $140,000 a year. The salary range for this position is $130,000 - 140,000 USD per year. This position is also eligible for a bonus as part of the compensation package. Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge, skills, experience, and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs such as health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and programs that provide for both paid and unpaid time away from work. At Panopto, we know that great people make an organization great. We value our people and offer employees benefits that are market competitive for our industry. Learn more about what working at Panopto can mean for you. Panopto is an Equal Opportunity Employer. We value and encourage diversity and solicit applications from all qualified individuals which will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities. If you require accommodation for interviewing or otherwise participating in the employee selection process, please provide more detail on how we can further support you by reaching out to the People Experience department. The Team The Business Systems team at Panopto is a strategic force multiplier that enables our go-to-market teams to scale efficiently and effectively. Sitting at the intersection of Sales, Marketing, and Customer Experience, we provide the insights, systems, and processes that power performance across the full customer lifecycle. We're responsible for aligning data, technology, and strategy-ensuring every team has the tools and intelligence they need to drive growth. From CRM and system administration to pipeline analysis, performance metrics, and strategic planning, we focus on turning complexity into clarity and helping the business move faster with confidence. As a key member of this team, you'll be part of a collaborative, data-driven group that thrives on solving problems, uncovering opportunities, and making a meaningful impact on the company's success. Beyond the Requirements At this point, we hope you're feeling excited about the job description you're reading. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here. Recruiting Tips From crafting an impressive resume to presenting your best self during our interviews, we're dedicated to ensuring you feel well-prepared and self-assured as you embark on opportunities at Panopto. Discover some valuable recruiting tips from our team. The standard interview process at Panopto involves several steps, outlined below, to ensure we approach the process thoughtfully and consistently: Application Review -> Recruiter Call -> Video Interview & Assessment -> Hiring Manager Call -> Interview Loop -> Debrief -> Offer Our people and culture Panopto's mission is to be the leader in visual and audio-based learning in a capture and post-capture world. Our user base is as diverse as the world's universities and businesses. Panopto's commitment to fostering a fair, equitable, and inclusive culture empowers each member of our team to express their authentic selves, contribute their distinct perspectives and make a meaningful impact both individually and collectively. This inclusive environment not only encourages creativity and the free exchange of ideas but also harnesses the power of varied viewpoints. It drives us to continuously improve and innovate, ultimately elevating the quality of our products and services. Our purpose We believe that video can have a transformative effect on learning. So we built a video knowledge management platform that helps businesses and universities improve the way that they train, teach, and share knowledge. Since 2007, we have been a pioneer in video capture software, video management, and inside-video-search technology. Panopto has been adopted by more than 1,600 companies and universities worldwide with over 11 million end users. Today, Panopto's knowledge management platform is the largest repository of expert learning videos in the world. A proud remote-first company, Panopto is headquartered in Pittsburgh, with offices in London, Hong Kong, Singapore, and Sydney, and has received industry recognition for its innovation, rapid growth, and company culture. Panopto is an Equal Opportunity Employer. We value and encourage diversity and solicit applications from all qualified individuals which will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities. If you require accommodation for interviewing or otherwise participating in the employee selection process . click apply for full job details