This is Gain Ltd

Reports to: CEO Supports: CEO and Senior Leadership Team About GAIN Customer Science GAIN Customer Science partners with leading organisations to unlock customer value through data-driven insights and strategies. As we continue to grow, we are seeking a proactive and highly organised Business Support professional to ensure smooth internal operations and provide essential support to the CEO and leadership team. Role Overview This is a newly created, high-impact role focused on supporting the daily operations of the CEO and senior leadership. Blending executive assistance with administrative and operational facilitation, this role is key to enabling the leadership team to focus on strategic priorities and business performance. Key Responsibilities Provide day-to-day administrative support to the CEO, including diary management and meeting coordination Assist with the preparation of materials, presentations, and internal documents Track priorities and actions on behalf of the CEO to ensure timely follow-up Schedule and coordinate meetings, board sessions and internal events Ensure agendas, materials and participants are prepared in advance Capture and circulate meeting notes, action points and follow-ups Manage document filing, supplier correspondence, and system updates Facilitate smooth workflow between teams and ensure records remain up to date Support the implementation and improvement of internal processes Document meeting and drive actions from outcomes Track timelines and outstanding actions across key projects and internal initiatives Support operational planning and resource coordination as needed Help keep teams aligned without assuming project ownership Ensure timely and accurate communication between the CEO, senior leaders and wider team Prepare updates, reminders and summaries to support alignment and momentum Identify bottlenecks and facilitate issue resolution Essential Experience and Skills Proven experience in an executive assistant, team support or operations role, ideally within a fast-paced or professional services environment Excellent organisational skills and attention to detail Strong written and verbal communication skills High levels of professionalism, discretion and judgement Confident using Microsoft Office Proactive, reliable and able to work independently with minimal supervision Personal Attributes Calm and composed under pressure Collaborative and service-minded, always ready to help Resourceful and solution-focused Committed to supporting a high-performance team environment Good sense of humour! Why This Role Matters This is not a standard assistant role. It is a vital support function designed to improve how we operate as a business and how we show up for clients. With the right person in post, our leadership team will be better coordinated, more focused, and better able to deliver at pace. Our benefits for UK employees include: Private Medical Insurance BUPA LifeAssurance Income protection Employee Assistance Programme Cycle to Work salary sacrifice scheme Tech & Wearables salary sacrifice scheme Octopus EV Scheme Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing Interested? If you're looking for a role where you can work with some of the best minds in the industry - and help shape the future of a leading consultancy - we'd love to hear from you. Apply now.