Jane's Group
Croydon, London
Janes empowers military, government, and defence leaders to act with confidence in an increasingly complex world. Our trusted defence, security, and geopolitical information delivered through seamless digital platforms and system integrations-turns overwhelming data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges. Job purpose As the Customer Success Manager, you will play a key role in building strong relationships with customers across our Defence Industry customer base, ensuring they gain maximum value from Janes' content, data, and services. This customer-facing position is pivotal in supporting customer success, driving revenue retention, and identifying growth opportunities. The Customer Success Manager will be responsible for educating our customers to understand new opportunities and ways of working. This role offers an opportunity to make a meaningful impact in supporting and shaping the success of our customers while growing your career in an innovative and supportive environment. How you will contribute at Janes Train and support the end user community, helping them harness the full potential of Janes' data and content. Work closely with customers to understand their workflows, needs and feedback to develop and maintain an engaged user community. Undertake end user community surveys following up on actions required to ensure training meets and enhances customers' expectations of Janes. Develop creative strategies for customer engagement, including case studies, scenario modelling for sharing best practice. Partner with the Sales team to identify and capture new business opportunities, building on Janes' reputation for excellence. Collaborate across teams to test and improve Janes' products, ensuring they meet evolving customer requirements and provide feedback back to the Product team. Work with Marketing to develop user-focused promotions and engagement activities, creating a sense of community and shared purpose. Work closely with our Research, Data and Analysis team to better understand our data structures, methodology and tradecraft to support our customers. Requirements A background and understanding of the Defence Industry. Confidence in presenting ideas virtually and in person, with an ability to connect with diverse audiences. A customer-first mindset, with the ability to balance independent work with collaborative problem-solving. A background in Market Strategy, Strategic Planning or Market Analyst would be preferable. French or another European language would be a bonus. A passion for using technology and online tools to drive results as well as experience working remotely. 27 days of annual leave. Healthy half (0.5 day leave every 6 months for wellbeing). Private medical insurance - BUPA. Maternity (100% of basic salary for the first 26 weeks followed by Statutory Maternity Pay). Paternity (100% of basic salary for 6 weeks). Life cover. Access to LinkedIn Learning. Access to an on-site gym. Life at Janes We believe Janes is truly a great place to work. Our values and leadership code drive everything we do, and we understand that the right behaviours and culture will always result in the best outcomes for our customers, our colleagues, our shareholders, and our business. We provide a supportive, stretching, and dynamic environment with the ability for you to grow rapidly, both personally and professionally. Janes is an inclusive and equal opportunities employer and encourages applications regardless of age, race, disability, religion / belief, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy/maternity, or gender. Although this role is advertised as full time, Janes believed that flexibility at work can provide many significant benefits both to our colleagues and the business. We already work in a hybrid style across all offices and regions and can support different ways of working and offer different flexible working arrangements. So, if you are interested and have any requirements or needs in the way you would like to work, please apply, and speak to us about this. We will always consider part time or flexible applications.
Janes empowers military, government, and defence leaders to act with confidence in an increasingly complex world. Our trusted defence, security, and geopolitical information delivered through seamless digital platforms and system integrations-turns overwhelming data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges. Job purpose As the Customer Success Manager, you will play a key role in building strong relationships with customers across our Defence Industry customer base, ensuring they gain maximum value from Janes' content, data, and services. This customer-facing position is pivotal in supporting customer success, driving revenue retention, and identifying growth opportunities. The Customer Success Manager will be responsible for educating our customers to understand new opportunities and ways of working. This role offers an opportunity to make a meaningful impact in supporting and shaping the success of our customers while growing your career in an innovative and supportive environment. How you will contribute at Janes Train and support the end user community, helping them harness the full potential of Janes' data and content. Work closely with customers to understand their workflows, needs and feedback to develop and maintain an engaged user community. Undertake end user community surveys following up on actions required to ensure training meets and enhances customers' expectations of Janes. Develop creative strategies for customer engagement, including case studies, scenario modelling for sharing best practice. Partner with the Sales team to identify and capture new business opportunities, building on Janes' reputation for excellence. Collaborate across teams to test and improve Janes' products, ensuring they meet evolving customer requirements and provide feedback back to the Product team. Work with Marketing to develop user-focused promotions and engagement activities, creating a sense of community and shared purpose. Work closely with our Research, Data and Analysis team to better understand our data structures, methodology and tradecraft to support our customers. Requirements A background and understanding of the Defence Industry. Confidence in presenting ideas virtually and in person, with an ability to connect with diverse audiences. A customer-first mindset, with the ability to balance independent work with collaborative problem-solving. A background in Market Strategy, Strategic Planning or Market Analyst would be preferable. French or another European language would be a bonus. A passion for using technology and online tools to drive results as well as experience working remotely. 27 days of annual leave. Healthy half (0.5 day leave every 6 months for wellbeing). Private medical insurance - BUPA. Maternity (100% of basic salary for the first 26 weeks followed by Statutory Maternity Pay). Paternity (100% of basic salary for 6 weeks). Life cover. Access to LinkedIn Learning. Access to an on-site gym. Life at Janes We believe Janes is truly a great place to work. Our values and leadership code drive everything we do, and we understand that the right behaviours and culture will always result in the best outcomes for our customers, our colleagues, our shareholders, and our business. We provide a supportive, stretching, and dynamic environment with the ability for you to grow rapidly, both personally and professionally. Janes is an inclusive and equal opportunities employer and encourages applications regardless of age, race, disability, religion / belief, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy/maternity, or gender. Although this role is advertised as full time, Janes believed that flexibility at work can provide many significant benefits both to our colleagues and the business. We already work in a hybrid style across all offices and regions and can support different ways of working and offer different flexible working arrangements. So, if you are interested and have any requirements or needs in the way you would like to work, please apply, and speak to us about this. We will always consider part time or flexible applications.
Jane's Group
Croydon, London
Janes empowers military, government, and defence leaders to act with confidence in an increasingly complex world. Our trusted defence, security, and geopolitical information delivered through seamless digital platforms and system integrations-turns overwhelming data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges Job purpose: The Solutions Engineer is a critical member of the Product team, responsible for enabling the integration and optimization of Janes interconnected intelligence capabilities across the NATO enterprise. Working closely with the global Product Solutions team, you will support the deployment, configuration, and enhancement of Janes data across a variety of systems, platforms, and mission critical capabilities. This role focuses on enabling Janes data within individual systems, facilitating interoperability with third party and customer datasets, and aligning with NATO's evolving AI, intelligence and data requirements. You will help define and document data standards, technical specifications, and integration pathways to improve customer outcomes and drive innovation. You will contribute to high impact customer and partner projects across the Alliance, helping shape the future of Janes technical estate-including our graph knowledge base, intelligence products, and supporting infrastructure. Your work will have a direct impact on national security and defence capability. How you will contribute at Janes: System Integration: Support the integration of Janes data and models into customer systems of record, ensuring seamless functionality and operational relevance. Product Delivery: Assist in the development and delivery of Janes Interconnected Intelligence products, ensuring compliance with NATO standards and technical expectations. Customer Advisory: Provide remote and on site technical advisory services to customers, offering guidance on data attributes, integration strategies, and system optimisation. Documentation & Standards: Collate, analyse, assess and summarise current and emerging NATO documentation related to data models, ontologies, governance, processing, and third party integration. Ontology & Model Development: Advise on the evolution of Janes data models and ontologies to ensure compatibility and seamless integration with NATO and other customer ecosystems. Gap Analysis: Identify and prioritise unmet data requirements critical to NATO adoption and mission success. Strategic Expansion: Explore adjacent content and data domains for potential expansion-either organically or via acquisition-to deepen Janes relevance and support for NATO missions. Market Intelligence: Monitor and report on partner and competitor activity within NATO to identify opportunities for collaboration, expansion, or risk mitigation. Account Development: Share insights on how the NATO relationship can be leveraged to unlock opportunities in partner nations. Identify and help remove barriers to expansion. Presales & Bids: Support technical presales engagements, bid responses, and proposal submissions with subject matter expertise and solution design input. The ideal skills and experience for this role are: Domain Expertise: Proven experience in data integration, system interoperability, and technical advisory roles-ideally within defence and intelligence sectors. Strong understanding of data models, ontologies, and standards relevant to NATO and allied environments. Experience working with national security and defence organisations. Citizenship of a NATO nation with the ability to obtain a security clearance. Technical Proficiency: Proficient in Python, including SDKs, APIs, and data engineering best practices. Solid understanding of the Software Development Lifecycle (SDLC). Experience with graph databases (e.g., Neo4j, ArangoDB, GraphDB). Familiarity with at least two of the following technologies: ArcGIS, Palantir, RDBMS, Graph Databases. Education & Communication: Bachelor's degree in Computer Science, Information Technology, or equivalent work experience. Excellent presentation and communication skills, with the ability to engage technical and non technical stakeholders. Comfortable working in small, agile, and globally distributed teams. Knowledge of the Intelligence cycle and ability to understand NATO intelligence requirements and priorities. Mindset & Approach: Strategic thinker with a passion for solving complex technical challenges. Innovative, dynamic, and creative approach to problem solving. Willingness to learn, grow, and adapt in a fast paced environment. Front End & Web Technologies: Back End & Infrastructure: Experience with Docker, Elasticsearch, or Palantir. Hands on experience with cloud platforms and services, particularly AWS (EC2, Lambda, S3, etc.). Background in backend or frontend architecture and development. Experience with Python modules such as ArcPy and ArcGIS API for Python. Relevant experience using Esri technology and the full ArcGIS Enterprise suite, including ArcGIS Knowledge. Security & Clearance: An active security clearance is a strong advantage; however, the ability and willingness to obtain one is essential. 27 days of annual leave Healthy half (0.5 day leave every 6 months for wellbeing) Private medical insurance - BUPA Maternity (100% of basic salary for the first 26 weeks followed by Statutory Maternity Pay) Paternity (100% of basic salary for 6 weeks) Life cover Access to LinkedIn Learning Access to an on site gym Life at Janes We believe Janes is truly a great place to work. Our values and leadership code drive everything we do, and we understand that the right behaviours and culture will always result in the best outcomes for our customers, our colleagues, our shareholders, and our business. We provide a supportive, stretching, and dynamic environment with the ability for you to grow rapidly, both personally and professionally. Janes is an inclusive and equal opportunities employer and encourages applications regardless of age, race, disability, religion / belief, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy/maternity, or gender. Although this role is advertised as full time, Janes believed that flexibility at work can provide many significant benefits both to our colleagues and the business. We already work in a hybrid style across all offices and regions and can support different ways of working and offer different flexible working arrangements. So, if you are interested and have any requirements or needs in the way you would like to work, please apply, and speak to us about this. We will always consider part time or flexible applications.
Janes empowers military, government, and defence leaders to act with confidence in an increasingly complex world. Our trusted defence, security, and geopolitical information delivered through seamless digital platforms and system integrations-turns overwhelming data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges Job purpose: The Solutions Engineer is a critical member of the Product team, responsible for enabling the integration and optimization of Janes interconnected intelligence capabilities across the NATO enterprise. Working closely with the global Product Solutions team, you will support the deployment, configuration, and enhancement of Janes data across a variety of systems, platforms, and mission critical capabilities. This role focuses on enabling Janes data within individual systems, facilitating interoperability with third party and customer datasets, and aligning with NATO's evolving AI, intelligence and data requirements. You will help define and document data standards, technical specifications, and integration pathways to improve customer outcomes and drive innovation. You will contribute to high impact customer and partner projects across the Alliance, helping shape the future of Janes technical estate-including our graph knowledge base, intelligence products, and supporting infrastructure. Your work will have a direct impact on national security and defence capability. How you will contribute at Janes: System Integration: Support the integration of Janes data and models into customer systems of record, ensuring seamless functionality and operational relevance. Product Delivery: Assist in the development and delivery of Janes Interconnected Intelligence products, ensuring compliance with NATO standards and technical expectations. Customer Advisory: Provide remote and on site technical advisory services to customers, offering guidance on data attributes, integration strategies, and system optimisation. Documentation & Standards: Collate, analyse, assess and summarise current and emerging NATO documentation related to data models, ontologies, governance, processing, and third party integration. Ontology & Model Development: Advise on the evolution of Janes data models and ontologies to ensure compatibility and seamless integration with NATO and other customer ecosystems. Gap Analysis: Identify and prioritise unmet data requirements critical to NATO adoption and mission success. Strategic Expansion: Explore adjacent content and data domains for potential expansion-either organically or via acquisition-to deepen Janes relevance and support for NATO missions. Market Intelligence: Monitor and report on partner and competitor activity within NATO to identify opportunities for collaboration, expansion, or risk mitigation. Account Development: Share insights on how the NATO relationship can be leveraged to unlock opportunities in partner nations. Identify and help remove barriers to expansion. Presales & Bids: Support technical presales engagements, bid responses, and proposal submissions with subject matter expertise and solution design input. The ideal skills and experience for this role are: Domain Expertise: Proven experience in data integration, system interoperability, and technical advisory roles-ideally within defence and intelligence sectors. Strong understanding of data models, ontologies, and standards relevant to NATO and allied environments. Experience working with national security and defence organisations. Citizenship of a NATO nation with the ability to obtain a security clearance. Technical Proficiency: Proficient in Python, including SDKs, APIs, and data engineering best practices. Solid understanding of the Software Development Lifecycle (SDLC). Experience with graph databases (e.g., Neo4j, ArangoDB, GraphDB). Familiarity with at least two of the following technologies: ArcGIS, Palantir, RDBMS, Graph Databases. Education & Communication: Bachelor's degree in Computer Science, Information Technology, or equivalent work experience. Excellent presentation and communication skills, with the ability to engage technical and non technical stakeholders. Comfortable working in small, agile, and globally distributed teams. Knowledge of the Intelligence cycle and ability to understand NATO intelligence requirements and priorities. Mindset & Approach: Strategic thinker with a passion for solving complex technical challenges. Innovative, dynamic, and creative approach to problem solving. Willingness to learn, grow, and adapt in a fast paced environment. Front End & Web Technologies: Back End & Infrastructure: Experience with Docker, Elasticsearch, or Palantir. Hands on experience with cloud platforms and services, particularly AWS (EC2, Lambda, S3, etc.). Background in backend or frontend architecture and development. Experience with Python modules such as ArcPy and ArcGIS API for Python. Relevant experience using Esri technology and the full ArcGIS Enterprise suite, including ArcGIS Knowledge. Security & Clearance: An active security clearance is a strong advantage; however, the ability and willingness to obtain one is essential. 27 days of annual leave Healthy half (0.5 day leave every 6 months for wellbeing) Private medical insurance - BUPA Maternity (100% of basic salary for the first 26 weeks followed by Statutory Maternity Pay) Paternity (100% of basic salary for 6 weeks) Life cover Access to LinkedIn Learning Access to an on site gym Life at Janes We believe Janes is truly a great place to work. Our values and leadership code drive everything we do, and we understand that the right behaviours and culture will always result in the best outcomes for our customers, our colleagues, our shareholders, and our business. We provide a supportive, stretching, and dynamic environment with the ability for you to grow rapidly, both personally and professionally. Janes is an inclusive and equal opportunities employer and encourages applications regardless of age, race, disability, religion / belief, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy/maternity, or gender. Although this role is advertised as full time, Janes believed that flexibility at work can provide many significant benefits both to our colleagues and the business. We already work in a hybrid style across all offices and regions and can support different ways of working and offer different flexible working arrangements. So, if you are interested and have any requirements or needs in the way you would like to work, please apply, and speak to us about this. We will always consider part time or flexible applications.
Jane's Group
Croydon, London
Janes empowers military, government, and defence leaders to act with confidence in an increasingly complex world. Our trusted defence, security, and geopolitical information is delivered through seamless digital platforms and system integrations-turning overwhelming data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges. Job purpose: We are seeking a Senior Business Analyst to join our product development team and play a key role in shaping enterprise-level OSINT data products. This role requires strong expertise in business and data analysis, stakeholder engagement, and Agile delivery, with the ability to bridge complex business needs with technical execution. You will be working as part of a multi-functional team based in Croydon, reporting to the Demand Management Director, shaping our demands and deliverables within our Single Intelligence Environment. You should be self-motivated, a natural problem solver, and used to operating at a high-performance level, acting as a main driver feeding the teams with quality specifications. How you will contribute at Janes: Partner with colleagues in Product, R&D, and Development functions to capture and refine business and functional requirements. Deliver high-quality product specifications for new applications and enhancements, ensuring alignment with Janes and overall technology strategy. Perform in-depth analysis of customer requirements, user workflows, data flows, and system integrations to inform product design. Break down epics, features, and user stories with clear acceptance criteria and definitions of "done." Document end-to-end user journeys to provide simple and compelling user experiences, ensuring these are objective, succinct, and well-documented. Challenge and refine requirements to uncover real business problems and drive impactful solutions. Collaborate with QA to define test strategies and support test case development. Continuously review development progress, providing feedback to ensure product delivery meets specifications. Support backlog structuring, impact analysis, gap analysis, and data-driven decision making. Lead backlog refinement and participate in stand-ups, sprint planning, and retrospectives. The ideal skills and experience for this role are: 8+ years of experience as a Business Analyst, ideally in data product environments. Strong experience in business and data analysis, stakeholder engagement, and Agile delivery. Deep understanding of enterprise web applications, APIs, and DevOps practices. Excellent networking skills with a desire to work collaboratively to achieve goals; experience working in multidisciplinary agile teams. Excellent negotiation skills with a commitment and ability to bring together people and processes to drive improvements/changes. Excellent written and verbal communication skills to effectively communicate with technical and non-technical colleagues across departments. Familiarity with OSINT workflows, data analysis, or intelligence platforms is highly desirable. Experience developing mock-ups and wireframes for user interfaces using tools such as Figma. Exposure to UX design/research is a plus. Benefits include 27 days of annual leave, a healthy half-day leave every 6 months for wellbeing, private medical insurance (BUPA), maternity and paternity leave, life cover, access to LinkedIn Learning, and an on-site gym. Our Mission: Creating trusted open-source intelligence has always been our focus. Janes' foundational defence intelligence spans military capabilities, equipment, events, and industry, verified through our human-centric tradecraft for the highest assurance. While open-source data is abundant, it can be unstructured, unreliable, and manipulated. Janes' open-source intelligence is verified through our Tradecraft processes within our Single Intelligence Environment (SIE), employing over 120 years of expertise to assess bias, reliability, and certainty. We excel at capturing and analyzing open-source information to reveal timely insights, providing clients with facts, context, and future predictions. Our team of over 250 analysts, supported by freelancers and advanced technologies like NLP, web scraping, and data visualization, ensures our insights are relevant and accurate. Technology at Janes: To support our Tradecraft, we invest heavily in technology, including AI, ML, graph and document databases, search platforms, serverless technologies, and AWS capabilities. Our modern, collaborative, and agile technology teams across Croydon and Manchester are committed to delivering complex, innovative solutions that support our mission. Life at Janes: Janes is a great place to work, driven by our values and leadership. We foster a supportive, dynamic environment that encourages growth, both professionally and personally. We are an inclusive employer and support flexible working arrangements, including part-time options. If you're interested in building your career at Janes, apply now to receive future opportunities directly in your email. Apply for this job indicates a required field
Janes empowers military, government, and defence leaders to act with confidence in an increasingly complex world. Our trusted defence, security, and geopolitical information is delivered through seamless digital platforms and system integrations-turning overwhelming data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges. Job purpose: We are seeking a Senior Business Analyst to join our product development team and play a key role in shaping enterprise-level OSINT data products. This role requires strong expertise in business and data analysis, stakeholder engagement, and Agile delivery, with the ability to bridge complex business needs with technical execution. You will be working as part of a multi-functional team based in Croydon, reporting to the Demand Management Director, shaping our demands and deliverables within our Single Intelligence Environment. You should be self-motivated, a natural problem solver, and used to operating at a high-performance level, acting as a main driver feeding the teams with quality specifications. How you will contribute at Janes: Partner with colleagues in Product, R&D, and Development functions to capture and refine business and functional requirements. Deliver high-quality product specifications for new applications and enhancements, ensuring alignment with Janes and overall technology strategy. Perform in-depth analysis of customer requirements, user workflows, data flows, and system integrations to inform product design. Break down epics, features, and user stories with clear acceptance criteria and definitions of "done." Document end-to-end user journeys to provide simple and compelling user experiences, ensuring these are objective, succinct, and well-documented. Challenge and refine requirements to uncover real business problems and drive impactful solutions. Collaborate with QA to define test strategies and support test case development. Continuously review development progress, providing feedback to ensure product delivery meets specifications. Support backlog structuring, impact analysis, gap analysis, and data-driven decision making. Lead backlog refinement and participate in stand-ups, sprint planning, and retrospectives. The ideal skills and experience for this role are: 8+ years of experience as a Business Analyst, ideally in data product environments. Strong experience in business and data analysis, stakeholder engagement, and Agile delivery. Deep understanding of enterprise web applications, APIs, and DevOps practices. Excellent networking skills with a desire to work collaboratively to achieve goals; experience working in multidisciplinary agile teams. Excellent negotiation skills with a commitment and ability to bring together people and processes to drive improvements/changes. Excellent written and verbal communication skills to effectively communicate with technical and non-technical colleagues across departments. Familiarity with OSINT workflows, data analysis, or intelligence platforms is highly desirable. Experience developing mock-ups and wireframes for user interfaces using tools such as Figma. Exposure to UX design/research is a plus. Benefits include 27 days of annual leave, a healthy half-day leave every 6 months for wellbeing, private medical insurance (BUPA), maternity and paternity leave, life cover, access to LinkedIn Learning, and an on-site gym. Our Mission: Creating trusted open-source intelligence has always been our focus. Janes' foundational defence intelligence spans military capabilities, equipment, events, and industry, verified through our human-centric tradecraft for the highest assurance. While open-source data is abundant, it can be unstructured, unreliable, and manipulated. Janes' open-source intelligence is verified through our Tradecraft processes within our Single Intelligence Environment (SIE), employing over 120 years of expertise to assess bias, reliability, and certainty. We excel at capturing and analyzing open-source information to reveal timely insights, providing clients with facts, context, and future predictions. Our team of over 250 analysts, supported by freelancers and advanced technologies like NLP, web scraping, and data visualization, ensures our insights are relevant and accurate. Technology at Janes: To support our Tradecraft, we invest heavily in technology, including AI, ML, graph and document databases, search platforms, serverless technologies, and AWS capabilities. Our modern, collaborative, and agile technology teams across Croydon and Manchester are committed to delivering complex, innovative solutions that support our mission. Life at Janes: Janes is a great place to work, driven by our values and leadership. We foster a supportive, dynamic environment that encourages growth, both professionally and personally. We are an inclusive employer and support flexible working arrangements, including part-time options. If you're interested in building your career at Janes, apply now to receive future opportunities directly in your email. Apply for this job indicates a required field