Rettie & Co

Key details Location: Jamaica Street, Edinburgh Department: Lettings Hours per week: 37.5 hours, Monday to Friday, 09:00-17:30 Key requirements Full, clean driving license Proficient in the use of IT systems including MS Word, Excel & Outlook Experienced in a customer service role Confident in administrative tasks What we offer Lettings in Focus: Career Growth, Challenges & Rewards About the role The aim of the Edinburgh Letting's Team is to ensure an exceptional customer experience is provided to all our potential and actual customers. You will work closely with your colleagues to ensure the team delivers a best-in-class experience and support Rettie in achieving a market-leading position. As a Portfolio Administrator, you will provide administrative support to two Portfolio Managers, helping improve the performance of assets under management by delivering excellent client service. You will also carry out general administrative tasks as directed by the Associate Director of Lettings to support the department effectively. You will collaborate with colleagues and support Portfolio Managers in building strong client relationships by ensuring exceptional customer service. Competencies Customer Focus Communication Collaboration Problem Solving & Innovation Planning & Organising Positive Mindset How to apply About you Key responsibilities Managing Administration - Supporting Portfolio Managers in all aspects of lettings and management processes. First point of contact for inbound calls and inquiries. Manage viewings and overflow appointments effectively. Oversee keys management and access authorization. Conduct detailed tenancy referencing and due diligence. Prepare and serve tenancy documentation accurately. Administer safety testing diligently. Manage financial processes, including rent and deposit collection, working with the accounts team. Process contractor invoices promptly in collaboration with the accounts team. Administer all HMO licensing matters, including applications and renewals. Prepare check-in and check-out reports. Manage utility notifications and process void period costs accurately, collaborating with the accounts team. Maintaining Company and Operational Standards - Ensure standards are met and adopt a proactive learning approach. Follow and comply with all company policies and procedures. Take responsibility for personal development and continuous learning. Support and reinforce the values of the Rettie brand through professional behavior. Attend all required compliance and training sessions.