Looking for an opportunity within a business that offer a genuine 'people first' culture? Here at Chubb Fire and Security (part of the APi group), we are looking for invoice / billing / finance admin specialists to join our high performing team as Dispute Resolution Specialist in Blackburn (BB1 2PR) on a permanent, full time basis About Us, Our Culture & What We Can Offer You Here at Chubb, we view leadership and leadership development as our most powerful strategic advantage and the best way to invest in our people. People are at the heart of everything we do, and your well-being is important to us. That's why we protect people first and are committed to keeping you safe, secure, and happy in your career. As our presence across the globe increases, we are striving to become the people-first company in the world. We have an exciting future ahead filled with lots of opportunities for you to grow and develop. Together with your help and desire, we can grow together and make the world a safer place. SALARY: Between £24,500K - £28K per annum (depending on experience) Company Pension (5% matched) Free Onsite Parking Liftshare Community - an app designed to make your commute more affordable, sustainable and enjoyable Cycle to Work Scheme Life Assurance (4 x Basic Salary) A Central Benefits Platform offering a wide variety discounts Free Mortgage Advice Bravo scheme: Incentivising high achieving employees What you'll be doing as Dispute Resolution Specialists The role involves the resolution of customer disputes, subsequent analysis of the cause of the disputes, and identification and implementation of solutions to prevent reoccurrence Responsibilities will include: Dispute resolution: Resolve customer disputes to ensure they can make payment. This includes discussing issues with customers on the phone or via email. This will also require close coordination with colleagues in business support, finance and operational teams. Root cause analysis: Reverse engineer the circumstances that led to a customer dispute to identify how it could have been prevented. Process improvement: Reviewing processes in conjunction with colleagues across the business to make effective changes that prevent future recurrence. Documentation: Production and refinement of work instructions and processes. Reporting: Generate and analyse reports applicable to the disputes process. Compliance: Ensure all activities comply with company policies and relevant regulations. Working Hours: 37.5 Hours Per Week Mon-Fri 9am - 5pm Fully Office Based (potential for hybrid working post probation) What we would like you to bring to the role: The ideal candidate will have previous demonstrated experience in a credit control, billing, invoicing, customer service resolutions or a similarly related role Attention to Detail: Ability to take actions with minimal error rates and able to identify improvement opportunities that may not be immediately obvious. Analytical Thinking: Capability to analyse discrepancies identify root causes. Customer Focus: Commitment to meeting customer service SLAs and ensuring customer satisfaction. Influencing: Able to influence people positively, for the best benefit of all related parties Team Collaboration: Ability to work effectively with multiple internal teams. Join us and become part of a team committed to building great leaders. It all starts with you! Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level. Each listing including the job title, location, brief description, and a link to a page with more details.
Aug 22, 2025
Full time
Looking for an opportunity within a business that offer a genuine 'people first' culture? Here at Chubb Fire and Security (part of the APi group), we are looking for invoice / billing / finance admin specialists to join our high performing team as Dispute Resolution Specialist in Blackburn (BB1 2PR) on a permanent, full time basis About Us, Our Culture & What We Can Offer You Here at Chubb, we view leadership and leadership development as our most powerful strategic advantage and the best way to invest in our people. People are at the heart of everything we do, and your well-being is important to us. That's why we protect people first and are committed to keeping you safe, secure, and happy in your career. As our presence across the globe increases, we are striving to become the people-first company in the world. We have an exciting future ahead filled with lots of opportunities for you to grow and develop. Together with your help and desire, we can grow together and make the world a safer place. SALARY: Between £24,500K - £28K per annum (depending on experience) Company Pension (5% matched) Free Onsite Parking Liftshare Community - an app designed to make your commute more affordable, sustainable and enjoyable Cycle to Work Scheme Life Assurance (4 x Basic Salary) A Central Benefits Platform offering a wide variety discounts Free Mortgage Advice Bravo scheme: Incentivising high achieving employees What you'll be doing as Dispute Resolution Specialists The role involves the resolution of customer disputes, subsequent analysis of the cause of the disputes, and identification and implementation of solutions to prevent reoccurrence Responsibilities will include: Dispute resolution: Resolve customer disputes to ensure they can make payment. This includes discussing issues with customers on the phone or via email. This will also require close coordination with colleagues in business support, finance and operational teams. Root cause analysis: Reverse engineer the circumstances that led to a customer dispute to identify how it could have been prevented. Process improvement: Reviewing processes in conjunction with colleagues across the business to make effective changes that prevent future recurrence. Documentation: Production and refinement of work instructions and processes. Reporting: Generate and analyse reports applicable to the disputes process. Compliance: Ensure all activities comply with company policies and relevant regulations. Working Hours: 37.5 Hours Per Week Mon-Fri 9am - 5pm Fully Office Based (potential for hybrid working post probation) What we would like you to bring to the role: The ideal candidate will have previous demonstrated experience in a credit control, billing, invoicing, customer service resolutions or a similarly related role Attention to Detail: Ability to take actions with minimal error rates and able to identify improvement opportunities that may not be immediately obvious. Analytical Thinking: Capability to analyse discrepancies identify root causes. Customer Focus: Commitment to meeting customer service SLAs and ensuring customer satisfaction. Influencing: Able to influence people positively, for the best benefit of all related parties Team Collaboration: Ability to work effectively with multiple internal teams. Join us and become part of a team committed to building great leaders. It all starts with you! Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level. Each listing including the job title, location, brief description, and a link to a page with more details.
Here at Chubb Fire & Security we have an opportunity for a Project Engineer to join our technical onsite based team in London (EC1A) on a full time, permanent basis. This role has 50% travel into EMEA too and is key to our continued success, securing with global financial institutions Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally Together we do great things! Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people. SALARY: Upto £55000 per annum Car/Car Allowance or Travel Card Bonus Same Day GP Cycle to Work Scheme Company Pension Scheme Life Assurance (4 x Basic Salary) Employee Scholarship Scheme A Central Benefits Platform offering a wide variety discounts Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence Job Description What You'll be Doing As Project Engineer This position is to support the Chubb key accounts customer base and any location within the EMEA region. Overnight stays and travel will be required in deployment of duties. Design, planning and implementation of installation and service programs. Customer interactions at pre and post-sale, during deployment and throughout contract life cycle. Understanding of the customer requirements and key performance indicators to maintain customer satisfaction and a profitable business. Responsibilities Develop a close and collaborative working relationship with the Installation and Service departments in order to deliver the customers aims and objectives. Liaise with EMEA sub contractors & EMEA Chubb offices ensuring the customers project scope is understood. Direct design, coordination and implementation of Installations and programs. Manage program planning and project design at concept and implementation stages ensuring customer delivery is achieved. Project design in component, deployment and completion parameters. Identification of service or Installation related issues, implementation of any necessary corrective actions and escalations. Qualifications Experience Appropriate experience in a customer facing environment. Demonstrate a successful track record of achievement. Demonstrate the ability to network with relevant groups. Ability to prioritise tasks and achieve goals. Knowledge Ideally having proven skills and experience in Casi Rusco & AMAG Symmetry High product knowledge including Access Control, CCTV, Network / IP and fire. PC literacy, including knowledge of Microsoft Office products with proven skills in data handling programs, program planning applications and web portal interfaces. Education H&S accreditation Educated to A Level standard (or equivalent) University Degree in relevant subject desirable Additional Information More about us: Chubb Systems provides sophisticated communication, security and surveillance systems for a number of Europe's leading organisations and specialises in large infrastructure projects. Our total solution includes unique design and in-house software development capabilities, integration, delivery and accreditation of bespoke systems to these customers with specialist security requirements. We welcome applications from talented Project Managers or Project Engineers who live within a commutable distance of London. Each listing including the job title, location, brief description, and a link to a page with more details. Apprentissage - Commercial(e) Installations Incendie SSI - Merignac
Aug 22, 2025
Full time
Here at Chubb Fire & Security we have an opportunity for a Project Engineer to join our technical onsite based team in London (EC1A) on a full time, permanent basis. This role has 50% travel into EMEA too and is key to our continued success, securing with global financial institutions Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally Together we do great things! Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people. SALARY: Upto £55000 per annum Car/Car Allowance or Travel Card Bonus Same Day GP Cycle to Work Scheme Company Pension Scheme Life Assurance (4 x Basic Salary) Employee Scholarship Scheme A Central Benefits Platform offering a wide variety discounts Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence Job Description What You'll be Doing As Project Engineer This position is to support the Chubb key accounts customer base and any location within the EMEA region. Overnight stays and travel will be required in deployment of duties. Design, planning and implementation of installation and service programs. Customer interactions at pre and post-sale, during deployment and throughout contract life cycle. Understanding of the customer requirements and key performance indicators to maintain customer satisfaction and a profitable business. Responsibilities Develop a close and collaborative working relationship with the Installation and Service departments in order to deliver the customers aims and objectives. Liaise with EMEA sub contractors & EMEA Chubb offices ensuring the customers project scope is understood. Direct design, coordination and implementation of Installations and programs. Manage program planning and project design at concept and implementation stages ensuring customer delivery is achieved. Project design in component, deployment and completion parameters. Identification of service or Installation related issues, implementation of any necessary corrective actions and escalations. Qualifications Experience Appropriate experience in a customer facing environment. Demonstrate a successful track record of achievement. Demonstrate the ability to network with relevant groups. Ability to prioritise tasks and achieve goals. Knowledge Ideally having proven skills and experience in Casi Rusco & AMAG Symmetry High product knowledge including Access Control, CCTV, Network / IP and fire. PC literacy, including knowledge of Microsoft Office products with proven skills in data handling programs, program planning applications and web portal interfaces. Education H&S accreditation Educated to A Level standard (or equivalent) University Degree in relevant subject desirable Additional Information More about us: Chubb Systems provides sophisticated communication, security and surveillance systems for a number of Europe's leading organisations and specialises in large infrastructure projects. Our total solution includes unique design and in-house software development capabilities, integration, delivery and accreditation of bespoke systems to these customers with specialist security requirements. We welcome applications from talented Project Managers or Project Engineers who live within a commutable distance of London. Each listing including the job title, location, brief description, and a link to a page with more details. Apprentissage - Commercial(e) Installations Incendie SSI - Merignac
Here at Chubb Fire & Security we have an opportunity for a Project Engineer to join our technical onsite based team in London (EC1A) on a full time, permanent basis. This role has 50% travel into EMEA too and is key to our continued success, securing with global financial institutions Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally Together we do great things! Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people. SALARY: Upto £55000 per annum Car/Car Allowance or Travel Card Bonus Same Day GP Cycle to Work Scheme Company Pension Scheme Life Assurance (4 x Basic Salary) Employee Scholarship Scheme A Central Benefits Platform offering a wide variety discounts Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence Job Description What You'll be Doing As Project Engineer This position is to support the Chubb key accounts customer base and any location within the EMEA region. Overnight stays and travel will be required in deployment of duties. Design, planning and implementation of installation and service programs. Customer interactions at pre and post-sale, during deployment and throughout contract life cycle. Understanding of the customer requirements and key performance indicators to maintain customer satisfaction and a profitable business. Responsibilities Develop a close and collaborative working relationship with the Installation and Service departments in order to deliver the customers aims and objectives. Liaise with EMEA sub contractors & EMEA Chubb offices ensuring the customers project scope is understood. Direct design, coordination and implementation of Installations and programs. Manage program planning and project design at concept and implementation stages ensuring customer delivery is achieved. Project design in component, deployment and completion parameters. Identification of service or Installation related issues, implementation of any necessary corrective actions and escalations. Qualifications Experience Appropriate experience in a customer facing environment. Demonstrate a successful track record of achievement. Demonstrate the ability to network with relevant groups. Ability to prioritise tasks and achieve goals. Knowledge Ideally having proven skills and experience in Casi Rusco & AMAG Symmetry High product knowledge including Access Control, CCTV, Network / IP and fire. PC literacy, including knowledge of Microsoft Office products with proven skills in data handling programs, program planning applications and web portal interfaces. Education H&S accreditation Educated to A Level standard (or equivalent) University Degree in relevant subject desirable Additional Information More about us: Chubb Systems provides sophisticated communication, security and surveillance systems for a number of Europe's leading organisations and specialises in large infrastructure projects. Our total solution includes unique design and in-house software development capabilities, integration, delivery and accreditation of bespoke systems to these customers with specialist security requirements. We welcome applications from talented Project Managers or Project Engineers who live within a commutable distance of London. Each listing including the job title, location, brief description, and a link to a page with more details. Apprentissage - Commercial(e) Installations Incendie SSI - Merignac
Jul 09, 2025
Full time
Here at Chubb Fire & Security we have an opportunity for a Project Engineer to join our technical onsite based team in London (EC1A) on a full time, permanent basis. This role has 50% travel into EMEA too and is key to our continued success, securing with global financial institutions Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally Together we do great things! Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people. SALARY: Upto £55000 per annum Car/Car Allowance or Travel Card Bonus Same Day GP Cycle to Work Scheme Company Pension Scheme Life Assurance (4 x Basic Salary) Employee Scholarship Scheme A Central Benefits Platform offering a wide variety discounts Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence Job Description What You'll be Doing As Project Engineer This position is to support the Chubb key accounts customer base and any location within the EMEA region. Overnight stays and travel will be required in deployment of duties. Design, planning and implementation of installation and service programs. Customer interactions at pre and post-sale, during deployment and throughout contract life cycle. Understanding of the customer requirements and key performance indicators to maintain customer satisfaction and a profitable business. Responsibilities Develop a close and collaborative working relationship with the Installation and Service departments in order to deliver the customers aims and objectives. Liaise with EMEA sub contractors & EMEA Chubb offices ensuring the customers project scope is understood. Direct design, coordination and implementation of Installations and programs. Manage program planning and project design at concept and implementation stages ensuring customer delivery is achieved. Project design in component, deployment and completion parameters. Identification of service or Installation related issues, implementation of any necessary corrective actions and escalations. Qualifications Experience Appropriate experience in a customer facing environment. Demonstrate a successful track record of achievement. Demonstrate the ability to network with relevant groups. Ability to prioritise tasks and achieve goals. Knowledge Ideally having proven skills and experience in Casi Rusco & AMAG Symmetry High product knowledge including Access Control, CCTV, Network / IP and fire. PC literacy, including knowledge of Microsoft Office products with proven skills in data handling programs, program planning applications and web portal interfaces. Education H&S accreditation Educated to A Level standard (or equivalent) University Degree in relevant subject desirable Additional Information More about us: Chubb Systems provides sophisticated communication, security and surveillance systems for a number of Europe's leading organisations and specialises in large infrastructure projects. Our total solution includes unique design and in-house software development capabilities, integration, delivery and accreditation of bespoke systems to these customers with specialist security requirements. We welcome applications from talented Project Managers or Project Engineers who live within a commutable distance of London. Each listing including the job title, location, brief description, and a link to a page with more details. Apprentissage - Commercial(e) Installations Incendie SSI - Merignac