The Westin London City

Overview Are you friendly, caring, and approachable? Whether you have experience as a Guest Relations Manager, Hotel Duty Manager, or you are an experienced Reception Supervisor seeking more responsibility, consider joining us. Situated opposite the famous Camden market, our hotel offers a welcoming atmosphere with its open plan lobby featuring a bar, setting the tone for a comfortable and enjoyable stay. The Northern Line Tube Station is just a five-minute walk away, granting our guests easy access to explore the entertainment and attractions of the West End. Additionally, Euston, King's Cross, and St Pancras International Train Stations are all within a short bus ride from our central location. Responsibilities Here's what you'll be doing: Managing all Front Office tasks during your shift, providing personalized service to guests Responding promptly to guest feedback Building brand awareness and fostering guest loyalty Preparing daily guest reports and conducting team meetings Ensuring proper handling of cash and billing of guest expenses Assisting as Duty Manager and supporting team training and development Creating a positive and collaborative team environment Your work schedule will vary from week to week depending on business needs, including mornings, afternoons, evenings, weekends, and public holidays. What we offer Discounted accommodation at thousands of hotels across 4 continents Special discounts for friends and family Referral bonuses up to £500 Wellness and mental health support programs Fun staff parties Cycle to work program Free meals during shifts Employee recognition and rewards What we expect from you Previous experience in hotel Front Office operations is required Strong leadership skills- leading by example and working as part of the team Experience with OPERA PMS is a plus Training in Health & Safety and Crisis Management is beneficial Flexibility to work different shifts as needed Punctuality and a strong work ethic

Overview Front Desk Supervisor - Canopy by Hilton London City We have an exciting opportunity for a passionate Front Desk Supervisor to join the team at Canopy by Hilton London City. Canopy London City's approach to hospitality centres on the small gestures, surprising extras, and uncomplicated comforts that contribute to a Positive Stay. A Front Office Supervisor assists in the management of daily Front Office operations. Reporting to the Front of House Manager, you will be responsible for creating an exceptional guest journey from arrival to departure. You will ensure a positive stay with a strong focus on guest experience and satisfaction, and you will actively contribute to our goal of being among the top 25 TripAdvisor recommended hotels in London. You will be fluent in Hilton Brand Standards, the Property Management System, and eager to discover and share local attractions with our guests. You will be empowered to maximize guest satisfaction, as measured through TripAdvisor and other social and booking platforms. About you You are passionate about creating EPIC moments. You are an experienced hospitality professional who leads by example and knows what it takes to make a guest feel truly welcome. You have developed your leadership style to be able to successfully manage a small team every day at the liveliest point in the hotel. In particular: You love to meet, greet, and serve all sorts of people Passionate about all things Guest experience Are knowledgeable of happenings in our neighbourhood Always look at ways to serve and surprise each guest You are flexible, approachable, and bubbly in nature Hilton Experience is a plus! You must have the right to work in the UK to be eligible for this role, documented evidence of eligibility will be required from candidates. About the Role You will supervise the efficient operations of reception, including check-in/out procedures. Promote and follow the standards set by Canopy Brand. Support team members in handling guest requests and inquiries to ensure a positive outcome is achieved. Resolve, or if necessary, report all complaints and concerns, and follow up on solutions within the timeframe set by the brand. Lobby Ambassador: Occupy Canopy Central and other public areas, particularly during busy times. Be in constant contact with guests to improve their level of satisfaction and help drive 85% overall experience. Ensure that the Front Office team is fully aware of feedback from guests. Ensure that guest feedback and preferences are updated in CRM profiles for future reference. Be fully knowledgeable of the daily results and events in the hotel (Occupancy, average room rate, TripAdvisor ranking, reviews, groups in-house, Media, Influencers, and other VIPs). Coordinate the check-in and check-out requirements of VIPs daily (VIP reports, room inspections, amenities, welcome letters, welcome gifts, etc.). Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, and happenings in the neighbourhood. Assist in maximizing room occupancy and use up-selling techniques (OnQ Gener8, Nor1) to promote hotel services. Monitor the appearance, standards, and performance of the Front Office Team, and communicate with the Front of House Manager. Supervise and control the Checklist, ensuring all tasks are completed on time. Demonstrate positive leadership characteristics, inspiring fellow enthusiasts to exceed standards by leading from the front and demonstrating a positive can-do attitude. Act in accordance with fire, health, and safety regulations, following the correct procedures when required. Act in accordance with policies and procedures when working with front-of-house equipment and property management systems. Assist other departments wherever necessary and maintain good working relationships with Team Members. Express enthusiasm, energy, and positive vibes, and always act according to company ethics and values. Ensure compliance with all standards and procedures, including all relevant Brand Standards across the department. Promote the Hilton Honors Loyalty Scheme and achieve your individual and team enrollment targets. Ensure your banking is correct and report/resolve all over/under banking issues. Encourage and build mutual trust, respect, and cooperation among team members. About the Hotel Canopy by Hilton London City is part of 4C Hotel group. 4C Hotel group is an international hotel operator and developer. Our core values are, care, constant innovation, communicate and conscience. At 4C Hotels, we believe in nurturing opportunities for people to grow and developing order to reach their true potential, both in our industry and within the broader community. Canopy is an upscale lifestyle brand of Hilton and is the energizing, hotel in the neighbourhood offering simple, guest directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward. We create a positive stay. Canopy London City is due to open this summer with 340 bedrooms, a destination restaurant, a café bar on the ground floor and a rooftop bar with views of the city. The hotel will be the first under Hilton's Canopy Brand in the UK. About the opportunity Competitive salary Free meals on duty 28 days holiday inclusive of bank holidays which will increase through length of service Automatic enrolment into a workplace pension scheme Healthcare cashback plan (HSF) - Inc: Perkbox and Employee Assist Helpline Hilton worldwide discounted employee/friends and family room rates Social events throughout the year including annual awards celebrations Opportunities to be involved in charity and community events Learning & Development opportunities If you feel you have all the skills and experience mentioned above, then please apply to join the Canopy Collaborative; we call it collaborative because we work together! 4C hotel group is an equal opportunities employer, committed to hiring a diverse workforce and sustain an inclusive culture. No agencies please.

Maintenance Shift Engineer at Canopy by Hilton London City We have an exciting opportunity for an experienced Maintenance Shift Engineer to join the team at Canopy London City. Reporting to the Chief Engineer, you will play a key part in the overallEngineering and Maintenance department including Fire,Health and Safetyof the hotel. About the role As a Shift Engineer, Your role is to ensure that through your technical knowledge, skill and craft, you will consistently maintain our products and material to the highest standard for all our guests and employees to enjoy. Working as part of the Engineering team you will undertake a range of planned and corrective maintenance duties to ensure that our back of house areas, plants, public areas along with guest bedrooms are presented at the highest standard. To carry out repairs to the building fabric, decorative finishes, furnishings, and fittings throughout the property with a high attention to detail. To maintain and operate the building plant & systems (including but not limited to boilers, pumps, air handling units, fans, electrical distribution, pipework, ductwork and associated components & plant) within the established guidelines Being responsive and proactive communicating effectively with our guestsand hotel teams to ensure an excellent service delivery. Completion of repairs, requests and following up. Ensure that all necessary safe operating procedures and policies relating to health and safety are adhered to with full compliance to the relevant safety standards. Undertake inspections to the property fire and life safety systems. Undertake full property and plant inspections. Updating records and the engineering reporting systemin accordance with operating policies and procedures. Monitoring the Hotels BMS system and responding to any alerts Ensure that all the hotel's technical processes and installations are maintained Assist with the completion of the Preventative Maintenance program throughout the property. To be the point of contact for the Engineering department in the absence of the Chief Engineer or Maintenance Manager. About you The successful candidate will have the following experience and skills: Have a passion for your work and personal pride, with a proven track record within luxury environments To have a thorough knowledge of the operation of all plant, boiler, air conditioning and heating equipment in the hotel and maintain in an efficient working order To have a good understanding of large water system and Legionella Be a self-motivator and someone who is ready to challenge in the interest of continuous improvement Excellent level of English and communication skills, with guests, management, and team members Hold a UK trade qualification in either an electrical or mechanical field,combined with an understanding of BMS, fire and life safety systems and legislation. Collaborate and be able to work effectively as a part of a team or independently. You will have a flexible approach with the ability to work evenings and weekend shifts Be friendly, approachable and professional You must have the right to work in the UK to be eligible for this role. About the hotel Canopy is an upscale lifestyle brand of Hilton and is the energizing, hotel in the neighbourhood offering simple, guest directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward.The hotel has 340 bedrooms and is the first under Hilton's Canopy Brand in the UK. Canopy by Hilton London City is part of 4C Group. 4C Group is an international hotel operator and developer. Our core values are, care, constant innovation, communicate and conscience. At 4C Hotels, we believe in nurturing opportunities for people to grow and developing order to reach their true potential, both in our industry and within the broader community. What We Offer our Enthusiasts: Employee and Friends & Family rates across Hilton Hotels & 4C Group Hotels worldwide F&B Discounts of up to 50% in our Canopy London City Restaurants & Bars Birthday bonus! £50 or 1 Day Holiday! Free Access to Perkbox Platform to enjoy amazing deals and discounts from retails, entertainment, and travels up to 30% & 50% Free medical healthcare plans (Health Cash Plans) give access to free medical care such: Dentist, Optic and Physio Recruit a friend scheme Cycle to work scheme tax-free and Tech scheme Workplace pension scheme Free Access to Hospitality Action services (Financial, legal, and mental health support) Free Uniform Provided and Meals Continuous Learning & Development opportunities with the best recognized UK and US institutes such as E-Cornel, LinkedIn Learning and Hilton University Amazing Recognition Awards Program and social events to keep you connected with Canopy London City and our EPIC Team! (Terms and Condition apply to all benefits) If you feel you have all the skills and experience mentioned above, then please apply to join the Canopy by Hilton London City Collaborative! 4C Group is an equal opportunities employer, committed to hiring a diverse workforce and sustain an inclusive culture. No agencies please.

Overview JOIN OUR FAMILY The Westin London City boasts an impressive riverside location and spectacular views over London's historic River Thames. Our luxury spa hotel offers 225 guest rooms, suites and residences designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities. Our mission is "To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves." At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture. Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London's most iconic landmarks. Day in the Life A DAY IN THE LIFE OF A FOOD & BEVERAGE SUPERVISOR AT THE WESTIN LONDON CITY In this role you will report to the Assistant Food & Beverage Manager What you'll be doing You will be the first and last point of contact with the guest in the hotel's food and beverage areas You will ensure the smooth day to day running of the hotel's food and beverage outlets You will lead the outlet teams and using their extensive food and beverage knowledge to provide incredible five star service You will lead shifts in restaurant, wine bar or event spaces as required by business You will lead by example in the operation and support the entire food and beverage team, ensuring full rota coverage, staffing levels and provision of excellent service at all times Learning opportunities through Mariott & 4C training portals What We Need From You We hire mostly on personality & potential but here are a few of our requirements To succeed in the role of Food & Beverage Supervisor, you will need the following qualities and skills: A charismatic and talented individual with a big heart and genuine smile who passionately wants to make a difference in the hotel. A team player with the drive and passion to succeed, with excellent communication and interpersonal skills. Attention to detail Enthusiasm, can-do attitude and bags of personality Strong work ethic and desire to progress. Empathy towards your customers and colleagues. Warm, confident, and hospitable personality with a passion for superb service. Previous experience in a similar role in a four- or five-star environment desirable. Oral & written fluency in English. Additional language will be considered a plus. What We Offer You will have access to a benefits package we believe truly works for our people and enhances our overall culture Flexible working (subject to role and probationary review) Staff accommodation rates across UK (Mariott & 4C Group Hotels) Life Assurance Cover Cycle to Work Scheme Technology Scheme Health Cash Plan (HSF) Referral Bonus Scheme Workplace pension scheme Access to Employee Assistance Program (EAP) and Wellbeing Support Eyecare vouchers Private Medical Insurance Continuous Learning & Development opportunities Recognition Programme Opportunity to attend Social events. Equal Opportunities 4C Group and The Westin London City are an equal opportunity employer. About 4C Group 4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group's mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.

Duty Manager at Canopy by Hilton London City We have an exciting opportunity for an enthusiastic Duty Manager to join the team at Canopy by Hilton London City. Canopy's London City's approach to hospitality centres on the small gestures, surprising extras, and uncomplicated comforts that contribute to a Positive Stay. Reporting to the Front of House Manager, you will be the first point of contact our guests, team members, and our neighbours. You will be supporting all departments during your shift and will be an expert at placing yourself where the vibe is. Ideally you will have a good understanding of Hilton Brand Standards, Property Management System and will possess an up to date knowledge of our local areas for guest recommendations. You will have a keen eye for details and a willingness to share your local knowledge and experiences with guests whenever asked. This role will play a key part in the Canopy collaborative's goal of being in the 25 TripAdvisor recommended hotels in London. Take ownership of the day to day hotel operations and support all the teams Have extensive experience with Property Management Systems, (ONQ experience desirable) control departmental policies, SOPs and other training programmes ensuring they are in line with UK's regulations and Hilton's standards. Operate in compliance with Canopy by Hilton brand standards and all local laws and government regulations. Lead theteam in the day-to-day operations, ensuring its high quality, maintaining & exceeding standards and meeting the expectations of the guests. Ensure compliance with all standards and procedures including all relevant Brand Standards across the various departments. Ensure the teams adhere to all hotel policies and procedures including H&S and Fire Safety. Strive to continually improve guest and employee satisfaction and maximize the financial performance of the department. Serve as a role model to always demonstrate appropriate behaviours within the business by leading from the front by demonstrating a positive can-do attitude. Encourage and build mutual trust, respect, and cooperation among team members. About the candidate A qualified Duty Manager with experience in Hilton Hotels and at least 2 years' experience in the upscale hotel in a front of house role. Comprehensive knowledge of PMS is highly desirable. You will be a strong relationship builder and be confident in any decision-making process. You will demonstrate a positive leadership style and creative thinking. You will be an advocate of empowerment and can motivate the team and develop a strong succession plan. You will have the ability to communicate internally with relevant departments to ensure the team is setup for success, be able to work under pressure and adapt according to business needs. You willbe a dynamic team player with a flexible approach and have experience in managing a team to successfullyachieve the hotel's goals. You must have outstanding planning skills.We want you tobeable to managemultipleprojects at once with a close attention to detail andwillingness to be flexible. You will enjoy solving problemsswiftlywith creative and solutions, offering advice andrecommendations. You will be passionate about creating a positive guest stay, leading by example and be able to create a fun atmosphere for the team. You must have the right to work in the UK to be eligible for this role, documented evidence of eligibility will be required from candidates. About the hotel Canopy is an upscale lifestyle brand of Hilton and is the energizing, hotel in the neighbourhood offering simple, guest directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward.The hotel has 340 bedrooms and is the first under Hilton's Canopy Brand in the UK. Canopy by Hilton London City is part of 4C Group. 4C Group is an international hotel operator and developer. Our core values are, care, constant innovation, communicate and conscience. At 4C Hotels, we believe in nurturing opportunities for people to grow and developing order to reach their true potential, both in our industry and within the broader community. What We Offer our Enthusiasts: Employee and Friends & Family rates across Hilton Hotels & 4C Group Hotels worldwide F&B Discounts of up to 50% in our Canopy London City Restaurants & Bars Birthday bonus! £50 or 1 Day Holiday! Free Access to Perkbox Platform to enjoy amazing deals and discounts from retails, entertainment, and travels up to 30% & 50% Free medical healthcare plans (Health Cash Plans) give access to free medical care such: Dentist, Optic and Physio Recruit a friend scheme Cycle to work scheme tax-free and Tech scheme Workplace pension scheme Free Access to Hospitality Action services (Financial, legal, and mental health support) Free Uniform Provided and Meals Continuous Learning & Development opportunities with the best recognized UK and US institutes such as E-Cornel, LinkedIn Learning and Hilton University Amazing Recognition Awards Program and social events to keep you connected with Canopy London City and our EPIC Team! (Terms and Condition apply to all benefits) If you feel you have all the skills and experience mentioned above, then please apply to join the Canopy by Hilton London City Collaborative! 4C Group is an equal opportunities employer, committed to hiring a diverse workforce and sustain an inclusive culture. No agencies please.