iFAST Global Bank Ltd
The Desktop & O365 Engineer is responsible for providing day-to-day technical support and maintenance of desktops, laptops, mobile devices, and related peripherals. This includes installing, configuring, and troubleshooting hardware, operating systems, and Microsoft Office 365 applications such as Exchange Online, Teams, SharePoint, and OneDrive. The role involves managing user accounts, permissions, and security settings within Microsoft 365, applying updates and patches, and ensuring endpoint security compliance. The engineer will monitor performance, respond to incidents, and resolve technical issues promptly to minimize downtime. They will also assist in hardware refreshes, software rollouts, and contribute to backup, recovery, and device management processes to support business continuity. Overview Main Duties Provide 1st and 2nd line support for desktops, Microsoft 365 applications (Exchange Online, Teams, SharePoint), and endpoint devices. Manage hardware procurement, repairs, and asset tracking; configure devices using Microsoft Intune. Administer Office 365 tenant, user accounts, permissions, and security settings. Assist with endpoint protection, patching, and security compliance. Support cloud network connectivity and collaborate with infrastructure teams on network devices. Coordinate with vendors for support and escalate incidents as needed. Document procedures and create user guides. Recommend improvements to enhance system performance and security. Provide training and support to end-users on Microsoft 365 tools. Experience and Skills Proven experience troubleshooting hardware, Windows OS, and Microsoft 365 applications (Exchange Online, Teams, SharePoint, OneDrive). Skilled in user account and permission management within Microsoft 365 and Active Directory. Proficient with endpoint management tools like Intune or SCCM for software deployment and patching. Solid understanding of networking basics: TCP/IP, DNS, DHCP, VPN. Experience supporting mobile devices (iOS, Android) in corporate environments. Strong documentation skills for technical processes and asset management. Excellent communication skills with ability to assist both technical and non-technical users. Ability to prioritize and resolve multiple support tickets efficiently. Resourceful in researching and implementing effective technical solutions. Accountability for Actions/Results Accountable for the administration, support, and reliable operation of desktop environments and Microsoft 365 services critical to daily business functions. Key Relationships Internal Relationships: End users, traders, managers. Facilities, branches. External Relationships/Contacts: Third party suppliers. Outsourced providers. Confidential Information The holder of this job must sign a Data Confidentiality agreement. He/she shall not, directly or indirectly, disclose, allow access to, transmit or transfer confidential information, system design or test cases to a third party without prior written consent. He/she may only disclose the confidential information to employees on a "need to know" basis. He/she shall, prior to disclosing the confidential information to such employees, issue appropriate written instructions to them to satisfy its obligations herein and to receive and use the confidential information on a confidential basis on the same conditions as contained in the agreement. Working Conditions Hours on weekdays are either 8.00 to 17.00, 8.30 to 17.30 or 9.00 to 18.00 depending on the allocated shift pattern with one hour for lunch. There will be additional out of hours' support. NB. The client and company is driven by Global Markets so working outside of and more than these hours may be reasonably expected. Some out of hours or weekend work will also be required on an ad hoc basis. Mental Demands & Job Complexity The job holder is required to plan and organize related activities, reports, and ad hoc requests, to accomplish the assigned task in a timely efficient manner. Planning and prioritizing are the key factors in this role. The jobholder may work under time pressure but must maintain proper co-ordination with Senior Management. Independent Action & Decision Making The job holder must be comfortable working in a highly regulated and professional environment and be able to meet deadlines and adapt to changing conditions to generate effective and pragmatic solutions to new situations and problems as they are presented. He/she must demonstrate an understanding of the company's IT environment and methodologies required for systems and infrastructure availability and efficiency. Benefits Competitive salary depending on experience 25 days annual leave entitlement plus 8 bank holidays Pension scheme, 4% employer contribution Private Medical Insurance 60-40 Hybrid working after successful probation period Training and development Free gym access in the building
The Desktop & O365 Engineer is responsible for providing day-to-day technical support and maintenance of desktops, laptops, mobile devices, and related peripherals. This includes installing, configuring, and troubleshooting hardware, operating systems, and Microsoft Office 365 applications such as Exchange Online, Teams, SharePoint, and OneDrive. The role involves managing user accounts, permissions, and security settings within Microsoft 365, applying updates and patches, and ensuring endpoint security compliance. The engineer will monitor performance, respond to incidents, and resolve technical issues promptly to minimize downtime. They will also assist in hardware refreshes, software rollouts, and contribute to backup, recovery, and device management processes to support business continuity. Overview Main Duties Provide 1st and 2nd line support for desktops, Microsoft 365 applications (Exchange Online, Teams, SharePoint), and endpoint devices. Manage hardware procurement, repairs, and asset tracking; configure devices using Microsoft Intune. Administer Office 365 tenant, user accounts, permissions, and security settings. Assist with endpoint protection, patching, and security compliance. Support cloud network connectivity and collaborate with infrastructure teams on network devices. Coordinate with vendors for support and escalate incidents as needed. Document procedures and create user guides. Recommend improvements to enhance system performance and security. Provide training and support to end-users on Microsoft 365 tools. Experience and Skills Proven experience troubleshooting hardware, Windows OS, and Microsoft 365 applications (Exchange Online, Teams, SharePoint, OneDrive). Skilled in user account and permission management within Microsoft 365 and Active Directory. Proficient with endpoint management tools like Intune or SCCM for software deployment and patching. Solid understanding of networking basics: TCP/IP, DNS, DHCP, VPN. Experience supporting mobile devices (iOS, Android) in corporate environments. Strong documentation skills for technical processes and asset management. Excellent communication skills with ability to assist both technical and non-technical users. Ability to prioritize and resolve multiple support tickets efficiently. Resourceful in researching and implementing effective technical solutions. Accountability for Actions/Results Accountable for the administration, support, and reliable operation of desktop environments and Microsoft 365 services critical to daily business functions. Key Relationships Internal Relationships: End users, traders, managers. Facilities, branches. External Relationships/Contacts: Third party suppliers. Outsourced providers. Confidential Information The holder of this job must sign a Data Confidentiality agreement. He/she shall not, directly or indirectly, disclose, allow access to, transmit or transfer confidential information, system design or test cases to a third party without prior written consent. He/she may only disclose the confidential information to employees on a "need to know" basis. He/she shall, prior to disclosing the confidential information to such employees, issue appropriate written instructions to them to satisfy its obligations herein and to receive and use the confidential information on a confidential basis on the same conditions as contained in the agreement. Working Conditions Hours on weekdays are either 8.00 to 17.00, 8.30 to 17.30 or 9.00 to 18.00 depending on the allocated shift pattern with one hour for lunch. There will be additional out of hours' support. NB. The client and company is driven by Global Markets so working outside of and more than these hours may be reasonably expected. Some out of hours or weekend work will also be required on an ad hoc basis. Mental Demands & Job Complexity The job holder is required to plan and organize related activities, reports, and ad hoc requests, to accomplish the assigned task in a timely efficient manner. Planning and prioritizing are the key factors in this role. The jobholder may work under time pressure but must maintain proper co-ordination with Senior Management. Independent Action & Decision Making The job holder must be comfortable working in a highly regulated and professional environment and be able to meet deadlines and adapt to changing conditions to generate effective and pragmatic solutions to new situations and problems as they are presented. He/she must demonstrate an understanding of the company's IT environment and methodologies required for systems and infrastructure availability and efficiency. Benefits Competitive salary depending on experience 25 days annual leave entitlement plus 8 bank holidays Pension scheme, 4% employer contribution Private Medical Insurance 60-40 Hybrid working after successful probation period Training and development Free gym access in the building
iFAST Global Bank Ltd
We're looking for a skilled and proactive specialist in Operational Resilience to join our team and play a critical role in strengthening the bank's ability to withstand and recover from disruptions. This position is central to ensuring our compliance with the stringent operational resilience requirements set by the Bank of England, Financial Conduct Authority (FCA), and Prudential Regulation Authority (PRA). You'll be instrumental in developing, implementing, and continually refining our operational resilience framework . Working closely with various business units, operations, and technology teams, you'll enhance our resilience posture, empowering the bank to effectively prevent, respond to, recover from, and learn from any operational disruption. What You'll Do: Stay ahead of regulatory expectations and evolving resilience standards. Prepare and submit comprehensive reports on operational resilience, control effectiveness, and testing outcomes to senior management and key stakeholders. Support internal and external audits related to operational resilience. Lead the identification and definition of Important Business Services (IBS) in collaboration with cross-functional teams. Assess, review, and set robust impact tolerances for each IBS, ensuring alignment with both business and regulatory mandates. Regularly test and validate impact tolerances to confirm the bank's recovery capabilities within defined limits. Develop, test, and refine our overarching Operational Resilience Framework , including policies, procedures, and test plans. Enhance and manage our Business Continuity Management Framework, Crisis Management, and Incident Response Plans . Coordinate and execute various operational resilience testing exercises, including scenario testing, stress testing, and crisis simulations. Monitor and report on operational incidents, ensuring that valuable lessons learned are effectively implemented for continuous improvement. Assess and oversee the operational resilience of our third-party service providers , including crucial cloud and payment service providers. Collaborate closely with IT and cyber security teams to ensure technology resilience and cyber threat mitigation strategies are fully aligned with our operational resilience objectives. Support the resilience aspects of critical operations like cloud adoption, SWIFT payments, CHAPS, and FPS. Foster strong collaboration with stakeholders across risk, compliance, operations, IT, and other business functions to embed resilience principles throughout the organization. Develop and deliver operational resilience awareness training to staff at all levels. 3+ years of experience in managing business continuity, IT disaster recovery or operational resilience. Experience within financial services sector, preferably in a bank or regulated entity. Knowledge and understanding of PRA, FCA and Bank of England regulations on operational resilience, including SS1/21 and PS6/21. Strong knowledge and experience in BCP, disaster recovery, incident management, and crisis response. Strong risk management knowledge and experience in conducting risk assessments, impact tolerances, scenario testing and developing resilience metrics. Degree in IT, Cybersecurity or equivalent and/or relevant and specialized skills and certification in business continuity, IT disaster recovery, operational resilience. Technology-centric training and certification is an advantage. 25 days annual leave entitlement plus 8 bank holidays Pension scheme, 4% employer contribution Private Medical Insurance 60-40 Hybrid working after successful probation period Training and development Free gym access in the building
We're looking for a skilled and proactive specialist in Operational Resilience to join our team and play a critical role in strengthening the bank's ability to withstand and recover from disruptions. This position is central to ensuring our compliance with the stringent operational resilience requirements set by the Bank of England, Financial Conduct Authority (FCA), and Prudential Regulation Authority (PRA). You'll be instrumental in developing, implementing, and continually refining our operational resilience framework . Working closely with various business units, operations, and technology teams, you'll enhance our resilience posture, empowering the bank to effectively prevent, respond to, recover from, and learn from any operational disruption. What You'll Do: Stay ahead of regulatory expectations and evolving resilience standards. Prepare and submit comprehensive reports on operational resilience, control effectiveness, and testing outcomes to senior management and key stakeholders. Support internal and external audits related to operational resilience. Lead the identification and definition of Important Business Services (IBS) in collaboration with cross-functional teams. Assess, review, and set robust impact tolerances for each IBS, ensuring alignment with both business and regulatory mandates. Regularly test and validate impact tolerances to confirm the bank's recovery capabilities within defined limits. Develop, test, and refine our overarching Operational Resilience Framework , including policies, procedures, and test plans. Enhance and manage our Business Continuity Management Framework, Crisis Management, and Incident Response Plans . Coordinate and execute various operational resilience testing exercises, including scenario testing, stress testing, and crisis simulations. Monitor and report on operational incidents, ensuring that valuable lessons learned are effectively implemented for continuous improvement. Assess and oversee the operational resilience of our third-party service providers , including crucial cloud and payment service providers. Collaborate closely with IT and cyber security teams to ensure technology resilience and cyber threat mitigation strategies are fully aligned with our operational resilience objectives. Support the resilience aspects of critical operations like cloud adoption, SWIFT payments, CHAPS, and FPS. Foster strong collaboration with stakeholders across risk, compliance, operations, IT, and other business functions to embed resilience principles throughout the organization. Develop and deliver operational resilience awareness training to staff at all levels. 3+ years of experience in managing business continuity, IT disaster recovery or operational resilience. Experience within financial services sector, preferably in a bank or regulated entity. Knowledge and understanding of PRA, FCA and Bank of England regulations on operational resilience, including SS1/21 and PS6/21. Strong knowledge and experience in BCP, disaster recovery, incident management, and crisis response. Strong risk management knowledge and experience in conducting risk assessments, impact tolerances, scenario testing and developing resilience metrics. Degree in IT, Cybersecurity or equivalent and/or relevant and specialized skills and certification in business continuity, IT disaster recovery, operational resilience. Technology-centric training and certification is an advantage. 25 days annual leave entitlement plus 8 bank holidays Pension scheme, 4% employer contribution Private Medical Insurance 60-40 Hybrid working after successful probation period Training and development Free gym access in the building